We had 3 adults and 1 child, the room was very clean, the guy up front was really helpful. When I reserved our room I paid for breakfast. There was a waffle maker but no waffle mix, only thing hot was eggs, there was cereal but community gallon of milk, oatmeal you had to make yourself. 1 kind of yogurt. Juices and coffee was good. Had to go to McDonald's for breakfast. So paid twice for breakfast. :(

I worked here a few years ago. I only know what things were like when I was employed there. That said, the property always took a lot of time and effort to investigate any bedbug situation or bedbug-like situation, and dealt with it without mercy. The food at breakfast was always fresh- to the point of being kind of sharp with any employee who didn't dump non-fresh food in a timely fashion. I might have some personal disagreements with the brand name representatives, but this particular property was very well managed and I have nothing but respect for the owner. He was always very generous with mistakes, at his own loss, and kind to residents who were gracious in response.

My stay here was a DISASTER. Don't try to save money like I did and cut corners. Just pay the $120 for a better hotel. This place attracts bums and losers. My room was next to a guy off the streets who was apparently brought in by a charity organization. He brought his buddies, other low class shirtless guys who were causing trouble and waking people up at 11pm. I was was moved TWICE, the 1st time was because my room smelled like smoke, the 2nd due to the bums loitering around and causing problems. The walls and doors are paper thin. I didn't really sleep at all. Finally, they charged my card over and over again due to human and/or system error. Total mess.

The room wasn't anything to get excited about is s black and yellow floor with matching curtains and a green bed. The bed was okay, pillows were so fluffy but like empty fluff so one was like you had no pillow and two was too much and felt hard. The bath room was nice it didn't match the room at all. It is in the same parking lot as Hustler Hollywood. That doesn't bother me but it might to someone else.

On a trip to visit my father in hospice, I was delayed to getting to the hotel for one night by United Airlines due to a mechanical issue. I immediately contacted the hotel the day I was to arrive to inform them that my son and I would still be arriving, only a day later and I was assured it would be no problem. I had paid in full online, in advance. However, I was charged again for my stay upon arrival due to a staff misunderstanding the procedure. I was directed to contact Owner/Manager Harry Patel, but he was impossible to reach, even after multiple phone calls and asking for him at the front desk. I was assured by staff that I would be refunded, but that Patel had to initiate it. After a month of phone calls and waiting, I returned to Kentucky for my father's funeral. I finally went to the hotel in person and waited for him to show up. I met him and he promised me a full refund. He asked for two days to initiate the refund. I called back in two days, and still no refund had been started. Staff were kind and tried very hard to be helpful. I went forward with a formal complaint through Choice Hotels Group. I have also started the process of contesting the complaint through my credit card, and will be reporting this issue to the Better Business Bureau. I can understand a mistake made by staff not familiar with procedures. However, as an Owner/GM, being evasive, and promising and then withholding a refund the size of a mortgage payment is unconscionable. Also unacceptable is his treatment of his staff, having their good word be questioned by his behaviors. I highly recommend taking your business elsewhere.

This hotel is newly renovated and whoever did it did an impressive job. Typically I see renovations done in a very poor manner. The rooms have an almost new feel to them. You are hard pressed to find shoddy drywall anywhere. The rooms are clean and smell nice. My allergies didn't scream at me while sleeping. The lobby has an equally clean and modern appearance. Breakfast is what one would expect with a hot continental breakfast. My only complaint after two stays is there was some mold this morning on the bottom of my shower curtain. I asked to have it changed today and was told it would be taken care of.

Hate to do this because the front desk guy was so nice but this place is terrible. The room smelled awful, crumbs and trash all over the floor, one bed was not even made and what really disgusted me were the white stains running down the bed skirt. Also, just wanted to take a nice shower but there was no hot water. Spend an extra 20 bucks and stay some where much nice where you can relax. The stair wells smelled so badly I was gagging. I couldn’t even stay for the night. I had to go somewhere else.

We came to Lexington from Cleveland for a Jack Harlow concert. Service was great, we held friendly conversation about the concert with the two gentlemen working the front counter. Room was very clean and facilities were as well😊

Hotel staff was nice and helpful. Room was below expectations. Pillows were throw pillows. Bed squeaked when you sat on the end, moved to another room, that bed squeaked too. They were redoing the floors on the first and third floors, so they were only renting rooms on the second floor. That was fine, but the smell of the glue permeated throughout the hotel. Couldn't get to the pool without stepping on the padding for the new carpet. Refrigerator never got cold. The whole experience was awful. Thank goodness we were only in town for one night.

Great people working on the desk . The room was nice and clean and the breakfast was very good! Building was quite and safe feeling!! Will be returning to this motel in the future.

Room had a strange odor and the lamp shade between the beds was FILTHY . LAMP shades are cheap Replace them . Staff was wonderful . Free breakfast was alright . The cook should of drain the water off the eggs . Would have been better . The free wifi worked well. Hotel is in safe location . Walking distance to a BBQ restaurant and a Crackerbarrel restaurant. Good location and quiet hotel at night .

This Quality Inn has been completely renovated to every travelers delight. In addition, it is a No Smoking and No pets unit. So, if you don't want your clothing smelling of smoke on departure, this is the hotel for you. If you don't want a room that smells of dog urine or worse, this is the hotel for you. If you don't want to be kept awake by dogs barking this hotel is for you. In addition, someone is always mopping the tile and the cleaning staff cleans daily.

It advertised that it was newly renovated. It was like staying in a cave. The lighting was terrible and the furniture, bedding and curtains were old and worn. The update was sadly lacking with peeling plaster and missing outlet covers. The only thing good I can say about it is the bed. It was very comfortable.

Everything was great but when I checked out, the card I used as a deposit was fraudulent used and sent to a cash app account. Then when I called about it the lady on the telephone told me that the lady that ran my card when we checked in was very trustworthy. Really it does not matter how trustworthy they are, this was the only place I used this card because it was a prepaid Visa card and it had $105.00 on it. Just enough for the deposit for the hotel room. This is why, when you travel never use your personal accounts.

Door to the room did not lock. Huge safety issue. No washcloths or towels in the room. You shouldn't have to beg for towels to be brought to your room at a hotel of all places. Worst of all the bedsheets had dried bloodstains on them. See attached. I never ever leave bad reviews but this was horrible. Staff was nice at least but that's about it.

Room was clean and cozy.. The beds were fantastic. Pool and pool area were very nice and very clean. Staff was very friendly and helpful. Shawna, ( front desk/manager ) was the best. She was so friendly, interacted with the 5 children with me and acted genuinely happy werre there. She is an asset to your establishment. Thank you. We will only stay here from now on.

The room was great, the check in process went smoothly. There was a lot of channels available. The only things are you can't get into the back door, the fitness center; the weight machine was broken. The pool was great, but wish the water was a little warmer, and breakfast was good but more variety would help.

The room was comfortable. The bed was comfortable. Be advised the beds are very tall. I am 5'2 and I struggled to get in the bed. Hahaha. The shower didn't get very hot but it was fine. I like my showers hot. I'm sure they have it that way for safety. Overall the room was good. It was clean. We got good rest. I'd book here again. I took off a star for the super tall bed and not hot shower.

I went booked at this hotel by my companies cooperate office. The appearance from outside was ok but the roof was in BAD SHAPE so that should of been the first sign. The lobby was updated and nice. The Room was not cleaned and had plaster on the ceiling and window frame that was hanging and falling. The Bathroom Shower and Floors were Nasty and had a HUGE mold Stain on the ceiling over the toilet. The smell in the room was moldy as well. The pillows were very thin and not comfortable. Also, only was given 1 towel, 1 washcloth, and 1 hand towel. The room key did not work most of the time and you had to go down to keep getting them to reprogram it. Also, the hotel had other guest causing issues in the hotel by fighting in the hall way, yelling, slamming doors, and beating on doors. I called the Front Desk and the girls there said something to them but it did no good. One of the guest that was running down the hall kept beating on my door until I answered my door at 2am with a surprise and they ran off. Great location but not a great hotel even though their sign said newly renovated.

Front Desk staff was very helpful. Rooms are renovated and clean. Breakfast was really good plenty of choice. Perfect location. We will definitely come back to this hotel.

We stayed the entire week and had a good experience. Breakfast was good, only complaint I had is while we were out, housekeeping forgot to leave us towels when they cleaned our room. There was a pool, it was cold, but nice to have one. It was just off the highway, pretty easy to get to, room was nice.

The Front desk staff was pleasant. When I got to the room there was no soap to wash my hands. There was also no shampoo or bath soap. The room was a bit dirty. The chair in the room was absolutely filthy. I am glad I got double beds cause one of the mattresses was terribly uncomfortable. I had to switch beds to be able to sleep. It wasn't worth the 94.00 I spent for one night.

Wow...this Hotel is true Quality. The rooms are spacious and are decorated with the Heritage of the area in mind...horses. The lobby is modern and decorate with the utmost care. The breakfast is a great way to start you day and the staff is top quality. This property holds up to it's name. I will be back!

Not clean. Room smelled like cigarette smoke even though the sign out front said, "100% smoke free rooms." The sheets did not look clean but had hairs and lint on them. Staff was friendly though and price was cheaper than other accommodations close by.

Worst room I have ever stayed in. Bathroom was not clean. Hair from a previous guest was still on the shower walls. Burgers wiped on the bathroom wall. The room was so humid. My key cards had to be reprogrammed EVERYDAY. I complained to the front desk and asked to change rooms. NOTHING was done. All I got was, “Sorry about that.” I should’ve stayed somewhere else and will next time.

Don’t stay here. There are questionable people staying here using stolen identities and the hotel does NOT care. Somebody used a member of my family’s name, contact info and likeness to book a room here. The hotel admitted that no form of ID was provided by the individual, and the employees have been no help in identifying who used this information to stay there. We asked if they could provide us any information, they refused. They did, however admit that no form of identification was taken, although they did take a credit card as payment and could have confirmed the name on the card (which was not ours). However, they did not. I have traveled a good bit and have never stayed in a hotel without providing identification or verifying my name on a credit card - this is recklessness on behalf of this hotel. Do not trust them with your stay. I hope the hotel can provide us more information, and more importantly, that they don’t continue to neglect BARE MINIMUM security practices.

We stayed here because we had medical procedures at UK and this motel was close. The lady working the front desk when we checked in was absolutely wonderful as was the lady working the evening shift. However, our room was dirty! The toilet and bathtub were nasty! We actually had to clean the toliet ourselves. The toilet and bathtub both had black mold on them. They hadn't been cleaned for quite sometime. We woke up in the middle of the night to find ants in our room. The manager refused to compensate us because we didn't book the room directly from the motel. We would definitely NOT stay here ever again!

Had a reservation, got to room and hadn't been completely cleaned and setup. Went to desk, go to room 2 it had 1 bed, finally room 3 was ok. Needed clean bedding next evening. We had to do it ourselves, because no one at the hotel could. Housekeeping was gone. Hot tub was full of children, but it wasn't working anyway. The next morning the entire pool area was closed.