Ascension Alexian Brothers - Behavioral Health Crystal Lake

Mental health service Mental health clinic

😠 This is the worst place I’ve ever sent my daughter to I would never send her back! The staff has no respect for the kids whatsoever or what they’re dealing with! They want simple not difficult if you don’t adhere to what they say they don’t want you in their program.! And then when they want to disc... People often mention program, kids,


Address

500 Coventry Ln, Crystal Lake, IL 60014

Website

healthcare.ascension.org

Contact

(224) 273-8990

Rating on Google Maps

1.80 (8 reviews)

Open on Google Maps

Working Hours

  • Friday: 8 AM to 4 PM
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8 AM to 4 PM
  • Tuesday: 8 AM to 4 PM
  • Wednesday: 8 AM to 4 PM
  • Thursday: 8 AM to 4 PM

Featured Reviews


Frequently mentioned in reviews: program (14) kids (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Sheri O. 2 years ago on Google
    This is the worst place I’ve ever sent my daughter to I would never send her back! The staff has no respect for the kids whatsoever or what they’re dealing with! They want simple not difficult if you don’t adhere to what they say they don’t want you in their program.! And then when they want to discharge her from the program when you’re in the middle of getting meds situated you’re SOL because you’re out of their program you’re out of there Dr you’re out of everything! Please do not send your kids here if you want them to get help!
    4 people found this review helpful 👍

  • 1/5 Andy L. 3 years ago on Google
    the only thing good i got out of going here was the prozac prescription. do not go here if you want to be respected or feel like you have any choice in anything. The staff do not know how to handle situations properly.
    4 people found this review helpful 👍

  • 5/5 Sandy Garcia - L. 2 years ago on Google
    Being our first ever experience & not knowing much of what to expect, they have made it easier on us. Our intro to the first day was detailed, calm, & made us feel comfort to know they were going to do their best for our daughter. Our case manager, Tamara, was great, thorough, timely, & made sure to follow through to all tasks needed for our daughter's care throughout the program.
    1 person found this review helpful 👍

  • 1/5 Gabrielle M. 10 months ago on Google
    Unfortunately my son was referred to this program twice. Last fall, and this summer. Last fall he did amazing, the staff was amazing, they were so kind and supportive and gentle with the kids. My son put in so much effort and I saw so much change. Sadly no one listened to me when I said he needed to stay longer and he was discharged. I will never understand why this level specifically of mental health care is not offered for an extended amount of time without the child being a danger to themselves or others. Our second time around was a disaster. A DISASTER. My son was placed with older teens when he himself is not even a teen yet, kids were able to sneak in vapes nicotine and thc and what ever else that my son was able to access. THREE weeks in we had our first family session, after ZERO communication from staff members other than to communicate his drug test results. There was no phone call to me in the beginning to talk in depth about what has been going on. His intake appointment was rushed because they had to start the program for the day. It was sloppy, the entire thing was sloppy and it was clear from day 1 that these kids are not their priority. They put my son on a behavior contract immediately due to something he hadn’t done for over 10 days prior to his arrival at the program. How does that make sense? Oh and vaping nicotine will set you on the path to substance abuse/rehab referrals and discharge from the mental health program (you know, the program that was decided your child literally needs? But ok) While it is not OK healthy legal nor appropriate for minors to vape nicotine, it’s not a way to get high, to numb yourself, to escape reality etc. Ultimately when his behavioral issues presented themselves to them, blurting out answers and one day refusing to cooperate in a group session he was discharged from the program. What a joke. These kids come to you for help, it’s your job that you signed up for to help them WORK THROUGH and give tools to change these behaviors during the time they are in your program. Not send them home and discharge them because their behavior is inconvenient for you. I held this program in such high regard, but these new people have taken something truly helpful and special and run it into the ground. I will never recommend this program again to anyone whose children are struggling. I hope a staff change comes again soon and the program can get back to what it’s meant to be so these kids can get the care they desperately need and deserve.


Call (224) 273-8990 Open on Google Maps

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