1/5 Steve 5 months ago on Google
Arguably
one
of
the
best
restaurants
in
Libertyville.
However,
they
do
not
care
about
their
take-out
customers
and
are
fine
losing
business
of
long-time
customers
over
their
absurd,
forced
15%
gratuity
on
take-out
orders
(Insane).
I
ordered
a
to-go
order
in
person
recently.
The
total
was
higher
than
it
should
have
been
so
I
asked
to
see
an
itemized
receipt
which
I
never
saw.
I
found
out
that
I
was
being
forced
to
pay
a
high
15%
gratuity
just
for
takeout.
The
hostess
(who
was
very
nice
and
helpful!)
got
her
manager
who
was
snotty
and
he
pretended
he
didn’t
know
about
the
hidden
15%
gratuity
charge
and
refused
to
show
me
an
itemized
receipt.
I
told
him
I
want
to
make
sure
I’m
not
being
forced
to
pay
that
unfair
forced
gratuity
charge
that
should
not
even
be
included.
He
then
fessed
up
and
said
that’s
their
policy
and
I
have
to
pay
it.
I
asked
him
for
what
reason;
I
was
not
waited
on
nor
was
I
served
at
a
table.
He
told
me
its
because
of
ordering
over
the
phone
(which
I
didn’t
do),
he
then
said
its
for
the
to-go
containers
and
people
packing
the
food.
I
told
him
I’m
not
paying
it
because
its
not
right,
so
he
reluctantly
removed
it
and
told
me
sternly,
“next
time
you
come
you
will
have
to
pay
it!;
its
our
policy”.
I
told
him
there
won’t
be
a
next
time
and
he
could
not
care
less
he
was
losing
long-term
customers.
All
because
an
absurd,
forced
gratuity
added
to
the
bill
which
is
just
wrong
to
do
for
takeout.
I
hope
the
owner
changes
that
policy
immediately
if
they
want
to
keep
their
business.
And
for
the
patrons
who
get
takeout,
make
sure
you
look
at
your
bill!
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