2/5 Deb N. 5 months ago on Google
Nesrly
everytime
I’ve
dined
here,
something
has
gone
wrong.
So
after
several
years,
we
tried
again.
Walking
in
the
door,
immediately
I
was
put
off.
The
few
seats
of
a
“bar”
area
and
two
high
top
tables
were
literally
the
only
space
to
wait
to
be
seated.
(We
were
on
time,
if
not
a
few
minutes
early.)
The
main
restaurant
was
cram-packed
with
tables
and
stuffed
with
diners,
and
the
noise
level
was
ridiculously
high.
(No
acoustics.)
And
I’d
somehow
forgotten
that
the
restrooms
are
located
across
from
the
kitchen/server
window!
(Pretty
unappetizing.)
Then
there’s
the
service.
Reservation
at
6pm.
Seated
at
6:10.
Took
20
minutes
to
order
drinks
and
appetizers.
One
drink
was
completely
missed.
Ten
minutes
to
fix
it.
Almost
20
minutes
to
get
appetizers.
Plates
cleared
from
those
and
we
waited
to
order
dinner.
And
waited.
It
was
now
well
over
an
hour
since
we
walked
in
the
door
and
we
were
waiting
for
our
main
entrees.
And
waiting.
At
least
thirty-five
minutes
later,
dinner
came
out…
well
three
out
of
four!
(No
clue
what
happened!)
That
took
another
20
minutes
to
correct.
The
food
was
fabulous!
However,
this
was
a
birthday
celebration
for
our
eldest
adult
son.
It’s
difficult
to
eat
a
meal
with
one
person
sitting
in
front
of
you
with
no
food!
For
20
minutes!
Three
of
us
sat
with
our
food
getting
cold,
waiting
for
one
entree
to
arrive.
What
a
disaster!
The
restaurant
didn’t
charge
us
for
the
re-fired
entree.
The
wait
staff
offered
us
dessert,
which
we
declined
because
we
had
birthday
cake
at
home.
And
yet,
our
server
still
showed
up
with
one
piece
of
tiramisu
for
our
son!
It
was
a
guilt-driven,
last
ditch
effort
to
fix
an
incredibly
awful
dining
experience
…
with
a
piece
of
desert!
(Quite
dismissive.)
Every
time
I’ve
been
to
Bottaio
(lived
nearby
for
many
years),
I’ve
had
a
poor
experience,
usually
service
related.
The
food
was
always
good.
Early
dinner
service
was
somewhat
better.
However,
my
best
dining
experience
there
was
over
a
decade
ago
with
my
husband
and
two
of
his
VPs
from
work.
We
ordered
bottles
of
wine
and
got
much
more
attention…
Make
of
that
what
you
will.
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