My mom had an MRI last October here. The service experience was fine. But the billing practices are highly questionable. They sent a patient responsibility bill for 50% of the the billed amount and asked to call the health insurance company to get details. We were informed at first that it was because it was deductible was not met. But we should still be only paying 20% of the bill not 50 % until deductible is met. Then we were informed that it is a common provider scam to sent radiology be read by out of network providers so that patients pay more. Health insurance companies get discounts and don't pay providers much. So to make more profit, it seems like a strategy from this provider, to bill patients more by sending it to out of network providers without having an option to select an in network provider. Stay away if possible.

I waited 2.5 hrs for an order of service to be faxed from the doc office to the urgent care I was at because the facility they required was a 2hr wait (ha). 1st I was told it was on its way then that it had been sent and then the doc hadn’t signed off on it yet. Took multiple phone calls (1 was 45 min) from myself and a desk personnel at the urgent care . Had to come back the next day. All because Duly doesn’t play nice with anyone else but themselves. Worst communication ever. I love my doctor but I’m shopping around right now for NOT Duly affiliated docs. The doc has to be pretty impressive to put up with this level of BS. 2 thumbs down.

I do like after DMG doctors and the After hours clinic. I’ve had good experiences at the immediate care walk in clinic in Glen Ellyn also. HOWEVER I am DONE with this business mismanaging of my accounts. For the fourth time I have been turned to collections AFTER errors in their accounting. Honestly, their clerical staff are THE WORST. Looking to find a better practice……BYE.

I'm done with this place. I've been coming here my entire adult life (I'm 33) for convenience in location but I can't take the awful care anymore. I've never had a doctor be less than 20 minutes late at this location and have never felt a doctor has given me great advice. DMG now has a monopoly in my area but I'll travel to Cook to get away from this place.

We had some good experiences with the doctors here but I can't express how disappointed I am with their handling of important and confidential patient information for ~600,000 patients. "names, addresses, dates of birth, diagnosis codes, codes identifying medical procedures, and treatment dates. For a small number of people, Social Security numbers may have been compromised" As soon as they told us their systems were down in mid-July I knew they were hacked, but they didn't inform us until mid-September and had the balls to say, 'We're not aware of any patients' personal information being misused'. Clearly, they are not aware of what goes on with their own systems, much less the leaked data that now exists on the systems of anyone who wants it. One year of free credit monitoring is just salt in an open wound. I've had it before and it's as good as worthless. Do they think the leaked information expires in a year? Will my personal information not be just as accurate in a year. Of course. They don't care. If they cared they would have invested in proper computer security. The final nail in the coffin is they've spammed me a heart-warming message from their CEO....they are rebranding. See - they want a NEW NAME and NEW corporate IDENTITY because the old has been tarnished. How fortunate that they can easily rebrand. My family isn't so lucky.

Seriously torn on this place. All of the Drs we have seen here have been truly awesome but the way the company is run is the worst healthcare experience ever. I felt the need to update my 3 star review to 1 star. What good is having great Drs if you can never get your results without a bunch of phone calls, filling out multiple forms and nobody answering questions. Their system is a total mess and nobody can answer questions. They need a total overhaul.

This report concerns my lab experiences only and at the Lombard site only The facility itself is beautiful, neat and clean. I have never gone to a physician there so this report does NOT reflect on them. I went for a 24 hour urine in June only to be told later by my doctor that I had to retake the test because the lab did only one of the two ordered on the urine. In August, I did another 24 hour urine. Not only did the lab neglect to tell me that this test requires 24 hour pretest special foods to avoid, but also gave me the incorrect jug for the test( every jug has special chemicals depending on what's being tested). Maybe its not the lab's job to tell me what special requirements are needed to take the test? My doctor researched it and did inform me. Anyways, I got a call from my doctor's office letting me know that the wrong jug was given to us and that I had to do the test over AGAIN. One positive, a lab tech from the lab tried to call me after I dropped of the collection but I missed the call. Slso, at least a result wasn't faked to avoid the error having to admit to an error in giving out wrong jug.. Perhaps the regulars are on vacation and newbies are there for the summer? I don't recall this type of incompetence before this summer.

I like the doctors at this medical group but their scheduling leaves a great deal to be desired. More often than not you should expect your appointment to start 20-30 min after your scheduled time. After today I will seriously be looking into other medical groups.

Duly has a system where you can only call a call center (during business hours too) or leave a written message for your primary care physician or staff. Lost are the days where you could call your doctors office. The messaging is not responded to. The doctor is great, but they "manage" your access to them. Then the office staff are gatekeepers and decide if you as a patient are worthy of taking a call (as transferred from a call center).

They keep charging me erroneously whenever I take my kids in for physicals! They find extra ways to charge my insurance and make me have to to pay a copay when one was supposed to not be needed. This has happened so many times that i am gong to just stop coming to this office or get rid of DULY completely. They only care about making money and are not transparent with extra costs they want to charge my insurance.

Has Duly Health ruined our beloved Dr. Weiss' office? Extremely long hold times, reps answering phone who DON'T LISTEN to what you need. Is a call center handling this office now??? We had no issues with DMG.

My husband brought our child to this location for sick care. The waiting room was dirty and completely packed.There were sick kids running around with masks down coughing all over everything, and no one on staff was doing anything to mitigate the chaos. They waited for 30 minutes past the scheduled appt time, and still hadn’t been called back. The office was disgusting enough that they decided to not wait any longer and left. Make an appointment elsewhere if you can. I’ve been to other locations in the area that are clean and run more safely and efficiently.

The absolute worst in healthcare. Doctors are consistantly late for appointments by 15-30 minutes and staff are rude/unapologetic. Its unbelievable that people continue to go here for care.

After hours care Dr sent my wife home even though she told him couldn't breathe. I immediately took her to the ER and they diagnosed pneumonia

This place sent me through to yhe doctor after checking to see if they took my insurance then doc sent me to exrays and they told me they didnt take my insurance . After leaving I wake up to them sending me a bill and they cant do anything about it. Terrible service and I would recomend not going here. What a joke this place is .

Drs are great. Staff are absolutely useless. They hang up on you, they don’t return your calls. I’m beyond disappointed since Duly took over. I’m taking my entire family somewhere else.

Consistently a pleasant experience when coming here. The only drawback is Karen who handles the phone calls. She is routinely rude and unhelpful.

Appointment with Nozaina Aftab staff was a total waste of time. They called us just to give us a phone number to call for a procedure. Could have processed the referral electronically without the visit.

Frustrating experience trying to get ahold of a pediatrician. My daughter was seen this past Saturday, the prescription I was told would be called in for her asthma wasn’t. I was told the doctor was being paged Saturday afternoon- I received no phone call. The prescription was only filled because I took action. Now trying to get in touch with her doctors office and/or nurse has been a nightmare. On hold for ten minutes no one came back to the line. I have a sick child and no one seems it important to respond to a MyChart message or connect me with the office staff. Doctor suggested a medication if not getting better. HOW do I get in touch for this if no one responds? 11/17/2022 - Followed the below direction but the contact us form doesn't work, keeps spinning and not entering the information entered. As I mentioned I was a patient you would think it wouldn't be hard to pull up contact information and actually pick up a phone........

Not enough time or space to list all the problems.

My first and last experience at duly health…. I came here for a traumatic injury to my elbow and shoulder mind you my elbow is 3 times the normal size and clearly appears to be not aligned correctly Dr.Ivy performed X-rays and sent me for mri saying that I may require surgery for both due to the paperwork not being written properly there was a delay In approval for mri which I had to return to Dr. Ivy to resolve paper work and reschedule mri he instead asked my why I was still in a sling ( that’s clearly because I was still in pain) he removed the sling looked at my elbow which was clearly swollen and not aligned and told me he will not set up another mri and instead wrote a note to my job I was clear to work with no restrictions. I explained I was in pain and could not move my arm properly he said I should be fine by now and left the room.. So I went to another orthopedic hospital which clearly seen a problem performed mri and diagnosed my tendon ruptured and tricep torn In 3 locations also due to the time delay with Dr.Ivy my tendon no longer could be repaired it had to be replaced with a graph. I am highly upset with this facility for this my life was altered in many ways I hope who reads this take heed and stay clear away I recommend this place to no one!!

Very Poor customer service. Our visit was submitted under wrong code to insurance. Nurses at register don`t know how to arrange access to the account for new patients. It was our first and last visit to DULY facility.

I would give 0 stars if possible. I had to take off multiple days off work to get these appointments and both times they've canceled. The first the doctor they assigned me didn't even work for them anymore, the second time they canceled on me. It's extremely hard to take off work. Don't go to any duly health center.

This place is clean and very convenient

This office and DMG in general is severely understaffed. Having to stand in the "check in" line over 20 minutes, 2 weeks post hip replacement surgery, my 15 min appt turned into 1-1/2 hours and the restroom I used...well let's just say I've been in nicer gas station bathrooms. DMG has dramatically cut staff, downsized doctor's locations, all calls are routed through a call center so you can never just make one call and speak with a particular person it's a whole process just to return a nurse's call because the patient is not allowed to have direct phone numbers. My recent experiences with DMG do not reflect the high standard customer service they state is a top priority for them. I really like all my doctors at DMG and it will be very disappointing if I have to find new doctors with a medical group that is truly there for the patient and doesn't skip customer service portion of healthcare.

They called and left a voicemail 4 hours before the time of my appointment to cancel. Then when I called back to see if they had any other openings for the day it took 3 transfers and another 35 mins of my time to tell me no. Wasted my time completely. If I could give them less than one star, I would.

Called to schedule an appointment with the Travel Clinic and the scheduler was pretty rude and started giving some attitude pretty quickly.

Honestly the worst experience! I went in on a weekday morning to get a paper physical form filled out for my job they said it shouldn't take long they would call. 4 plus days passed with no call. After being put on hold for almost 30 minutes on a Saturday to see if they had the 5 question form filled out with the information from a physical I had got done 2 months before I went in to get it myself. And they had closed at 11am on a Saturday so they could make more money by having after hours appointments!! I asked the woman at the front if she could check she immediately shut me down saying they are gone and closed so come back Monday. The hours on the front says 10-6 everyday so they do not have actually hours online or in person. Because of them I am threatened to lose several days pay because I do not know when they will give me the paper work. It should not take more than a week to get a paper filled out. And I have never been treated so rude by simply asking for help. I will not be returning no ANY DuPage Medical center. This a problem with the center and the company. I will have better treatment and less problems at WALGREENS!!!!!

Nurses have very bad attitude. Doctor Kathleen Mahan prescribed the wrong medicine for me. What a waste of time and money !!

DuPage Medical is probably the worst place to go for care.

Greatest group of Doctors around. They have kept me alive for all of my 29 years. Superb job!!!!

This is a lab review. We were refused to get Covid test and sent to Lisle location. They were doing tests here on Tuesday, but changed policy on Wednesday and now require all to go to Lisle even when their policy encourages going into walk-in location. Lisle location is impossible to get into. I am so done with poor decisions on this group part.

my favorite DMG location.

Very professional, efficient and friendly. Been going there for 7 years.

When this place was DuPage, it was really good. Ever since Duly took over it's a case study in how to do everything greedily and wrong. Incorrect coding/billing issues, 3-4 month wait times for bacterial infections (unless you want urgent care, which they always try and push on you), but 1-2 week wait, according to scheduling services, for anything routine (I'm presuming for billing purposes since that is literally what you will talk about more than anything else with them). Literally a verbal fight every single time you want to schedule ANYTHING at their call centers (which don't because they are useless and frustrating - just talk to local office, assuming call center doesn't hang up on you). Also, last but not least understaffing what used to be a well-staffed office. Beyond Shameful.

Dr Elizabeth Smith is incredible and goes through everything step by step. We also see Physical therapy, and the dermatologist here. Can not say enough about the wonderful care our family receives.

Came to this location for Physical Therapy. The PT’s I had were amazing they took the time to listen to all my concerns and offer me guidance and progress through each of the 11 sessions. Thank you Bernt Carlson @ Megan Kikilas for your assistance. You both were helpful. Thanks again!!

At 86 mot at all happy trying to get even an appt on line. DuPage Med was very easy. Driving 9 miles to get a paper prescription for pain cause system down. 2 weeks in mail, has to go to Corporate!!-. Like my Dr. but this this is difgivult

Review is for the labs. Went there this morning waited for 40 min before I found out that they had nobody there. The whole lab was unavailable. Didnt even say anything to us. Waisted a morning to to there and no result. Nobody had an idea when anybody would show. What a joke. This isnt the first time either. Went for a covid test one other person there and waited and hour. Go elsewhere.

Disorganized, not helpful

I had appointment for ultrasound, The front disc clerk Lady took my insurance card and scheduled it after 2 weeks and asked me to fast for at least 8 hours before the procedure, 20 minutes before my appointment I received a call from them indicating my insurance didn’t cover it, Luckily I received approval letter from my insurance company a few days before, When I asked them the reason , The same Clerk lady indecate that they don’t take. New patients , then they decided to do the procedure when they noticed my anger, After one week I had my procedure done at duly and they told me it will take 2 days for the results to be transferred to my doctor, 10 day past and it didn’t transfer, So I had to stop by today and pick it up my self , please be the judge of this behavior, I am truly very disappointed by the unprofessional treatment of others at the Lombard office , I noticed one person was behaving good and he was young man I do think his name was worth mentioning (Alex)

Dr. Russo has always been willing to work with me for my constant hip bursitis pain. He has given me the shots as often as possible and we have discussed a few surgical options. He’s very gentle however the procedure does significantly hurt but generally it’s a short and there’s nothing he can do about that. He gives me plenty of time while we talk through my exams and my current course of treatment. Again with the duly health care I have not had excessive weight times in the lobby or in the treatment rooms. I don’t know if this is just good Scheduling and a good flow of patients through the office so that doctors actually have time to spend with the patients. It’s not just like conveyor belt of who’s next.Who’s next. Even if I did have to wait for a while I would like to think that it is because he is taking the same amount of time with the patient who could be new and nervous and in the same manner of thinking he could be taking extra time with me for my concerns.

Told me I had to wait and see if they could fit me in when I was 10 minutes late for an appointment. Seemed like reception being petty. Glen Ellyn location has much friendlier staff.

I underwent spinal fusion surgery by Dr. Vivek Mohan in February 2016. Immediately following surgery, within 3 days, I began to experience intense pain in my legs and feet. I was put on Tramadol and am still on Tramadol today, 3 1/2 years of pain meds. What was dismissed by my doctor as not being neuropathy but nerves not waking up yet turned out to be both small and large fiber peripheral neuropathy. When I tried to file a complaint with DMG they told me that my case was outside of the statute of limitations. So, Dr. Mohan insisted that I did not have neuropathy, and by the time I no longer believed him it was too late for me. It's also interesting to note that Dr. Mohan mysteriously left DMG during this process. DMG also claims that Dr. Mohan warned me that I could have this chronic condition as a result of the surgery. If I would have been warned of this I never would have had this surgery, the neuropathy pain far exceeds what back pain I had. These are simply the facts of what happened. I found the DMG Patient Experience Department to be misleading at best, they asked me to arrive at a dollar amount for my claim, and months later told me the statute of limitations had been exceeded. I suppose this is what patient care comes to when you have private equity firms owning a piece of the company. The patient comes last. I cannot live without my pain meds, this is chronic and will be until I die. In addition to the pain, I also have the financial burden of living with this condition, it's not cheap.

my seven year old broke her arm, and from the first day I came here she felt comfortable. her Dr, Dr.Rauso (possibly spelled wrong) took such gentle care of her and helped her through a very scary time for a seven year old. this last visit though... was nothing short of amazing! it was to take her cast off, and she was terrified!! the nurse we had wasn’t typically in that department, but from sitting in the waiting room he put us.. mostly her first! she did not want that cast off and THREE nurses came to help walk her thru it and help myself and her dad get her thru it! and at the end he gave her a unique design not caring about the time it took.. even helped design her cast! two hours for a cast removal and recasting and they never lost patience with a very sad seven year old! that is the kind of care we need more often! thank you lombard orthopedics and thank you most for helping her thru her scary (to her) time! I will always come back! even though I hope I never to!

This review is for their after hours answer service. Not the nicest. The lady I spoke with seems in a hurry and never bothered assessing my concern. Straight away she says to call in the morning.

I had removed my negative review after speaking with customer service, but I received a call from Kristin R in physical therapy now at the Highland Ave location about receiving future care. She had gaslighted me on the phone saying I wasn’t respectful and had an aggressive and elevated voice tone, while not even acknowledging my grievous experience I had been calling about for months since January and she was just blaming my frustration. She used my voice tone, and identification of aggression in my tone when frustrated, as reason to justify not respecting me in turn. She even hung up on me on the phone; as did Lorraine. Kristin said I “made Lorraine cry” which is recorded on the voice calls. I forgave this, but then Kristin called me again further blaming me as the problem in a narcissistic fashion. I found this unprofessional and inappropriate and not necessary to take it to this level. Yes Kristin I had been lead to cry too from all of this, but if you will not expect Lorraine to take responsibility for Lorraine’s reaction but blame me for it, why are you asking me to be responsible for my being frustrated? Both crying and elevated voice tone often come from the same place of frustration… Basically I had been calling for assistance from Duly for months to deal with an issue. Initially I had missed appointments due to catching covid in January after having open heart surgery. Duly had said they would “forgive” this (aren’t we supposed to be caring of others and cancel when we have covid?), but after “forgiving” it, then every single visit kept bringing it up as an issue because I missed one time from January to June. They had told me the policy was missing three times. I have a disability and their cruelty with me about one absence after we did a reset seemed to be against the policy that had been agreed upon. They also blamed me for getting frustrated when while massaging my jaw I was asked to no longer get care there which was like really? now?... They were constantly hounding me about leaving and being very antagonizing and unfair discriminating me. (Of course they take advantage of my one weak spot - getting frustrated in what they identify as my verbal tone after months and months of problems not being dealt with - as placing the sole blame of the issue on). I had been very frustrated because the front desk had been coming at me asking to not come anymore because I had been getting physical therapy services elsewhere. They also tried to convince me I didn’t want treatment anymore. “Don’t you not want to use up your visit for the year? Don’t you not want to be stuck with a bill if it’s not covered?” No I want care and will handle if it’s not covered. They eventually guided me out of care, and made it extremely difficult to get back in once they got rid of me Now I’m being told if do not respect the staff that I will not be allowed treatment. Meanwhile they have not humbly acknowledged the disrespect I have experienced! Nor they have antagonized me to a reaction of “elevated voice tone” that they wish to blame everything on. If Duly really cared about respect, they would have addressed my concerns early on when I continued to reach out. My insurance company even said the office lacked professionalism by asking me to check with insurance if the visits were covered. My insurance said “that’s their job.” Duly has lacked professionalism in dealing with this matter. Instead of gaslighting me making me the problem, perhaps Duly could invest in some customer service training. Many times customers will note a problem, and there are smart ways to learn to turn them into satisfied customers without blaming them for things you don’t want to address until they blow up into a huge issue. If matters would have been handled professionally, not dealt with in personal attacks, and with competence, and not in offense (blaming me for bringing up my concerns), I think it would have been a good experience. These situations can happen. Your customers can be an asset to gaining insight to becoming better if you take the time to care.

I've been waiting 3 hours & 12 minutes to schedule an appointment. Currently still waiting...

Awesome 👏

They are always helpful and a very nice group of people. Keep up the good work.

Everyone here is so kind. I went in for an ultrasound and My appointment was right on time and they explain everything that is going to be done.