The hotel is very conveniently located to explore Lichfield and the parking next door is only £4.50 for 24 hours. The beds were soooo comfy! And the rooms were spacious and clean. All the staff was very friendly and professional. We travelled with young children so the complimentary colouring pages and crayons were a nice touch, they were even replaced with Mother's Day ones for Sunday. When we had breakfast the chef stopped our daughter's to 'give them a little job in a minute', it turns out it was a little treat for Mother's Day which I really appreciated. Overall, very impressed with our stay.

My stay was alright at this premier Inn. Unfortunately we had some issues with our key to our door which delayed getting into the room. This was however solved. The breakfast was a little disappointing unfortunately. We had to tell them what we wanted to have instead of having the convenience of helping ourselves and there was very little choice with the overall breakfast. Other than that the rooms were nice and the hotel was in a convenient place for my weekend.

It doesn't have its own car park. The restaurant is not that comfortable. No manned check in. Rooms OK, but heating not that controllable. It's in an excellent position to explore Lichfield. Other PI much better in the area.

Great location, right in the town, which is beautiful. Parking right behind the hotel. Fantastic service from the very friendly staff. Would definitely stay at this one again

My wife and I checked in late on the evening after a long car journey with our two young children. The gentleman on reception was without doubt the best Premier Inn staff member I have come across. He was incredibly helpful, polite and friendly and even offered to fill our children’s water bottles with fresh milk for free. When we got to the room there was a hand written welcome card for us accompanied by a large bag of Haribo sweets. Fantastic! We have stayed in a number of Premier Inns over the years but this one will take some beating for the quality of service from the staff.

The team at the Premier Inn Lichfield are amazing 👍 super friendly staff that nothing was a problem and were very attentive to our children. Room was nice and clean. This is our third stay and never had a bad experience. Keep up the good work.

Exactly what you would expect from Premier Inn. Rooms very clean, tidy and warm, comfy beds. New staff being trained so a few minor hiccups, but nothing to get upset about. Generally the staff were welcoming, friendly, helpful and efficient. Happy to stay there again.

Excellent location very close to the city centre. Parking available in the multistorey carpark to the rear of the Inn at £4.30 per 24hrs (Apr 23). Friendly and welcoming staff. Excellent breakfast either buffet style or to order depending if not busy.

Clearly understaffed and under stocked. Told about a 30 minute wait for food and sat down, my mate came to join me but was told to go away even though I explaided that he was with me. Orderd the Plant Based burger and was told that they have no vegan cheese that comes with it or the vegan slaw! Only good thing was the morning staff are friendly and the room was good quality

Good hotel for a few nights stay. Staff were very friendly and accommodated my late arrival. Standard rooms were spacious and clean. Prices were reasonable and included free overnight parking.

I wanted to share my recent experience at your hotel, and I must begin by acknowledging the outstanding service provided by Julie. She truly is a superstar, and if there were a manager position to be filled, I believe she should be the one to step into it. Without her assistance, my stay might have resulted in a 1-star review. My family and I traveled down from Scotland with our 5-year-old daughter, but we encountered a booking issue due to mixed-up dates. This situation brought me face to face with the manager on duty, Jason. Regrettably, the only available rooms at the time were unsuitable for our needs, with no family rooms available (as per Jason). I made several polite inquiries, hoping there might be a solution, but Jason appeared resolute in his stance. His demeanor left much to be desired, and I found it rather stressful, particularly on a cold, wet evening with a young child in tow. I wondered if my judgment was clouded by exhaustion and the weather, but his actions were far from accommodating. As I waited in the lobby for my wife, Jason approached my daughter and me, subtly suggesting that we leave for another hotel. I was taken aback by this request, though I would have complied had I not been awaiting my wife's return, unwilling to take my daughter out into the inclement weather. In this moment of need, Julie came to our rescue. She could sense my distress and swiftly arranged a suitable room for us. As if by magic a previously non-existent room became available. Her exceptional assistance and warm welcome made a world of difference. I strongly believe that Julie deserves recognition, whether in the form of a pay raise or a well-deserved promotion. She is undoubtedly an asset to the Premier Inn hotel chain. My only concern is why Jason found it challenging to assist us or why he seemingly wanted us to vacate the premises, leaving a room empty. It appears contrary to sound business practice, and I would appreciate an explanation from Premier Inn regarding this matter. Furthermore, I am eager to understand what actions are taken when staff do not meet a certain standard and how Premier Inn rewards excellence when employees go above and beyond their expected duties. Thank you for your attention to these matters. I look forward to your response.

Lovely stay, Room 208 had a faulty air-conditioning unit. Unfortunately, the hotel was full, so we couldn't move rooms. The staff were quick to provide a fan, which brought some relief. The room was typically spacious, clean, and well equipped. The staff at this hotel are so nice and pleasant as well as efficient. This is not our first visit and won't be our last.

We are regulars, we have never found reason to complain, and our service just gets better. Our rooms were excellent and Front of House welcoming. Tracey the Chef deserves a Michelin Star along with her brilliant staff member in the Restaurant Jo. Thank you Ray & Lizzie Lloyd

Cleaning service not available to do your room despite to give notification in reception desk. In 5 days they did my bed only once. Same towels in hangers despite to leave it in bathtub in order to have fresh ones.

As a fellow hotel worker myself in a family run hotel I was worried that a chain hotel would be different. But straight away the lady who checked us in was cheery and seemed genuinely interested in what we were doing. We filled her in on our plans to see the FNAF movie and although she didn't know what we were on about she still was excited for us and wished us well. When we came down the next time she had gone out of her way to buy us a bowl of popcorn. This was so sweet and made the evening even better.

Fab stay staff anazing . When they learnt it was my birthday tbry left prosecco and chocs in room . Will definitely stay again. Thanks to Stacy Kelly

Nice place ! Rooms nice and quiet in my case. Like any other hotel in any other city. Breakfast enough selection.

Claire, the team member who checked us in was very helpful and friendly and Kelly, the team housekeeper pulled all the stops out to make our room clean, air-conditioned and ready for the early check-in.

Very good hotel ideal location and service excellent. Rooms as you would expect from a premier Inn super comfortable bed and good facilities.

Can be very expensive for a night. The walls in the room were filthy and marked, the room needs freshening up. There is only one bath towel for a two person occupancy (this isn't the first time) I'm sure they do it to save money on washing them. On a positive note all the staff seem friendly and the morning chef can't do enough for you. Location is close to town.

Late arrival, but staff were welcoming and friendly. Room, as expected, just right, clean and tidy. Morning staff attentive, great continental breakfast range. Shame no on site parking. Premier Inn is one if those constants: same wherever you go, which is reassuring. Thanks.

Booked in as we were attending a wedding in Lichfield. Room was great, really clean and bed super comfortable. Staff were really helpful and personable at breakfast, which was also of pretty good quality. A good place to stay if exploring the area. Parking options also convenient.

Great location and cheap parking nearby. I found the room very warm (in Feb) despite air con being on. Air con was also quite noisy. Still, the place was very clean, comfortable and good value. I would still revisit.

Was very disappointed overall...toilet paper is worse than prison, didn't make beds or change towels when left in Bath or outside door. Room itself was decent and staff were very friendly and accessible. Breakfast was decent and provided for most diets too.

Room clean and comfortable but none of small lights worked, either broken bulbs or missing bulbs. Food very limited and bar is bottles only but on the plus side it is ideal for City Centre access. Also excellent for parkrun tourists visiting Beacon parkrun, 10 min walk to start.

Great staff. Room dated & needed update. Bed comfy, room quite and breakfast was warm/cold. Not the best I've stayed at but for an overnight room in centre of Litchfield 👍👍

The room wasn't ready on arrival, was suppose to be decorated with wine in room for my parents 60th as a surprise, the girl shouted out got to run up & decorate it, which ruined the surprise & the chilled wine I requested in room wasn't there. Very disappointed to say the least. When we put power card in one ceiling light wasn't working neither was the lamp by the TV. On a positive bed was compy & shower was amazing, could do with slip mat in shower it was slippy & un safe, not great health & safety policy really.

Fantastic location for the inner city hotel. You can walk to most things within 15 minutes. The reception was clean and tidy and the staff were really friendly and helpful. Breakfast was good, with a good selection of hot food, this was nearly cooked to order so you may have to wait a couple of minutes if there isn't a full counter - it's worth the wait. The two chefs we saw were really friendly. Tea, coffee, milk top ups were available all day and night - which is really good. Parking is just at the back of the hotel - use the App - information by the pay metre - saves coming back every 24 hours to top up your parking.

The hotel is in such a great place in the city centre ideal for exploring the surrounding areas, the staff where really friendly and the rooms where spotless I can’t fault any of that, however if you wanted to eat the service is horrifically slow and as it was near the end of the night when I arrived due to travelling up I got told “if I want to eat dinner it had to be now.” Which I thought was quite rude at around 8pm, the restaurant was on a limiting menu which makes no sense as covid restrictions have been lifted, they didn’t have half the staff on the limited menu which was even more disappointing and then to top it off the burger I had was under cooked and I got food poisoning for the duration of my stay. My advice is don’t rush people who have taken 3 hours to travel to you, cool the food properly, and sort the limited menu nonsense out it’s really disappointing. The positive note is the room was clean and the ideal place in the city centre

I went to stay there for my night before my wedding Day the chef bent backwards for me and one and Joanne was fantastic they both were of my maid honours. I will be back again at some stage to thank them for their beautiful service the food was outstanding 👌 👏 will even work with the chef and Joanne without pay as I am chef so I can be your right hand woman. I had a good night sleep too. my Day was fantastic it went smoothly I love Joanne I would love to help in anyway I would love to join your team. All my Love Joanne Hemming is now Joanne Lees. I will pop in with photos soon and gifts for the chef and Joanne she made me and my cheif Bridesmaid and my assistant was amazing. cannot wait to see Joanne all my Love Joanne and the chef again

Usual good Premier Inn standard. Very comfortable bed and clean, well maintained room. Pity the lift wasn't working as we had to carry bags up to the top floor. Staff didn't respond well when asked about the lift.

Stayed for 2 nights , usual comfortable bed , but hotel not as well sound proofed as other Premier Inns we have stayed at. Staff pleasant and helpful but needed a few more of them. Location just right for local restaurants/ shops etc and to visit the cathedral. Not as much variety for continental breakfast.

The room is mostly what you would expect from a Premier Inn in terms of amenities. However, the room was freezing cold when we first arrived, the duvet and and pillows felt damp and there was mould by the window. The staff were pretty friendly, although they had an unprofessional demeanour. At dinner, the food took and hour to arrive due to there only being one member of kitchen staff. However, they had made the wrong dish for one of us, resulting in another 20 minute wait while this was rectified. The food was of average quality, with the meat a bit overcooked and the chips a bit undercooked. Breakfast had a decent selection of hot and cold options.

On arrival we were given a room that was full of damp and mould around the window. You could see on the windowsil where it had simply been painted over. The room stank as a result and it was difficult to breathe. As it was the bank holiday weekend, the hotel was fully booked and all staff offered to do was spray some air freshener. Had we not been there for a wedding we would have left. This was poor from a hotel chain that likes to advertise it's "good night guarantee". Anyone considering staying in Lichfield should look elsewhere.

This hotel looks like a Premier Inn and the staff are excellent, but the rooms (I tried 2) smell like a musty old church with a dash of air freshener. My room wasn’t serviced in the 7 nights I stayed, so I had to ask for fresh towels mid week. You can top up your tea and coffee supplies in the restaurant. The breakfast was excellent, and again, the staff are some of the most friendly hotel staff I’ve met.

Just spent four nights here,our third stay. The rooms are clean and very confortable. Breakfast was great freshly cooked and as much as you can eat. Every member of staff were lovely and so helpful. We look forward to staying here again hopefully soon.

The initial impressions of the hotel are very positive with a very clean reception area. The bed was quite hard and I could feel the springs when laying down. Overall, it’s what you would expect for a premier inn, very nice staff but the rooms need some work (marks on walls ect..).

Overall, it was a good overnight experience. However, I have only given the service 3 stars due to the booking in procedure. It was New Year's eve afternoon. People were having to queue out of the doors as it was so busy. There was only one member of staff booking you in and rooms were not ready. Having said that, the lady booking you in was exceptional 👏 Very calm, friendly, and professional. A credit to the company . Once in our room, we could not fault it and staff the restaurant for breakfast were very efficient and friendly.

The staff are absolutely delightful. They really go above and beyond. Clare was working in the restaurant and I witnessed her being an absolute angel to all the guests. She assisted and elderly couple who were ill and ran out to check if their cab was here because it was raining. Such an absolute gem. The woman who checked us in was also lovely, very friendly and hospitable. Room was clean and comfortable, excellent location.