4/5 J D. 5 months ago on Google
I
feel
this
feedback
may
help
with
a
more
positive
customer
experience.
Small
businesses
are
very
important,
so
it’s
important
that
we
communicate
with
each
other
to
maintain
pleasant
&
trusting
business-customer
relationships
within
this
community.
I’m
a
latte
person
myself.
They’re
consistent
most
of
the
time,
depending
on
the
barista.
Maybe
a
couple
baristas
misunderstanding
the
proportions..
never
anything
I
can’t
tweak
to
make
better
at
home.
It’s
just
the
price
point
versus
inconsistency
that
throws
me
off,
paying
over
$5.50
for
a
latte
that
could
potentially
be
tasty
is
hard
to
justify.
With
that
being
said,
milk
substitutions
are
a
whopping
$1.50.
I’m
not
certain
how
unrealistic
that
is,
but
they’re
80¢
at
Starbucks.
Another
difficult
thing
to
justify,
when
stopping
for
coffee
is
somewhat
of
a
habit.
The
rewards
system/app
could
use
a
serious
facelift.
For
example,
if
you
have
$10
in
rewards
(which
costs
100pts,
not
sure
what
the
pts
per
$
situation
is,
but
my
spouse
and
I
take
a
few
months
to
rack
that
many
up),
then
use
that
reward
towards
a
$5
item,
the
rest
of
the
reward
is
gone.
As
in
you
just
spent
$10
on
a
$5
drink.
I’m
also
uncertain
why
there
is
a
QR
code
to
redeem/earn
points
on
the
app
when
the
barista
is
going
to
ask
for
a
phone
number
regardless?
I
fully
understand
nobody
is
forcing
me
to
be
a
customer
here,
but
like
I
stated
before,
I
would
rather
see
a
small
business
improve
on
the
little
things
than
to
just
not
support
them
altogether.
The
customer
service
is
fantastic
&
quality
of
ingredients
are
great.
There’s
always
room
to
improve.
1 person found this review helpful 👍