1/5 Daniela H. 6 months ago on Google • 5 reviews
We
used
SimplyBus
as
the
transportation
service
for
our
250
person
destination
wedding.
For
us
it
was
this
was
a
very
important
service
for
our
wedding
as
every
single
person
was
form
outside
of
the
country,
and
wanted
to
ensure
the
experience
coming
in
and
out
of
our
venue
was
a
good
one.
We
paid
to
have
buses
every
30mins
starting
at
midnight
until
430am
for
the
comfort
of
our
guests.
SimplyBus
showed
up
delayed
and
failed
to
meet
the
required
timelines
through
the
night
causing
a
lot
of
discomfort
for
our
guests,
some
of
which
had
to
wait
~45mins
for
the
bus
to
show
up
and
leave.
Not
to
mention
that
we
had
paid
for
a
service
that
was
not
delivered.
When
we
tried
to
address
the
issue
with
the
team,
they
ignored
us
and
completely
disregarded
that
they
did
not
meet
our
agreement.
I
would
not
recommend
Simply
Bus
to
anyone
that
expects
a
relaible
service
and
good
customer
service.
Our
wedding
planner
was
a
superstar
and
tried
to
call
multiple
other
transportation
options
in
the
middle
of
the
night
and
try
to
attend
the
issue
that
SimplyBus
was
not
attending.
I
am
updating
this
review
because
they
had
the
nerves
to
blame
our
wedding
planners,
when
the
only
to
blame
for
their
incompetence
is
themselves.
In
summary,
our
experience
with
Simply
Bus
was
marred
not
only
by
delays
on
our
wedding
day
but
also
by
their
refusal
to
address
the
issues
afterward.
The
impact
on
our
guests'
experience
was
substantial,
and
the
lack
of
a
satisfactory
resolution
speaks
volumes
about
their
commitment
to
customer
satisfaction.
Would
not
recommend
their
service
to
anyone
expecting
a
reliable
transportation
service
