Clínica de Chelas image

Clínica de Chelas

Medical clinic

😠 I went with my girlfriend and my son's mother on 11/23 to have our 3rd ultrasound at this clinic. We had already had our first ultrasound at this clinic and everything went normally and we were well looked after from the moment we arrived until we left. In the latter case, the story was completely d... People often mention doctor, ultrasound, clinic, time, appointment, experience, pregnant, give, arrived, Abdu,


Address

R. Eng. Ferreira Dias Lote 107 Loja B, 1950-119 Lisboa, Portugal

Website

www.clinicadechelas.com

Contact

+351 21 859 3040

Rating on Google Maps

3.00 (409 reviews)

Open on Google Maps

Working Hours

  • Thursday: 8 AM to 8 PM
  • Friday: 8 AM to 8 PM
  • Saturday: 8 AM to 1 PM
  • Sunday: Closed
  • Monday: 8 AM to 8 PM
  • Tuesday: 8 AM to 8 PM
  • Wednesday: 8 AM to 8 PM

Featured Reviews


Frequently mentioned in reviews: doctor (21) ultrasound (19) clinic (15) time (11) appointment (11) experience (10) pregnant (7) give (7) arrived (6) Abdu (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tiago S. 5 months ago on Google • 9 reviews
    I went with my girlfriend and my son's mother on 11/23 to have our 3rd ultrasound at this clinic. We had already had our first ultrasound at this clinic and everything went normally and we were well looked after from the moment we arrived until we left. In the latter case, the story was completely different. Firstly, when we arrived, there was a crowd of people in a tiny room which made it difficult to simply breathe. It is not advisable for a pregnant woman and there should be better organization in the clinic to avoid this situation. But more serious than the situation I mentioned was the ultrasound itself (for us the most important thing, of course). When we arrived at the office, Dr. Abdu Cassama didn't even greet me, he had his back turned the whole time, he didn't even address me and it seemed like he was working against his will. I'm sorry to have to say this about a doctor who was supposedly highly regarded at this clinic but the experience with this doctor was horrible, to say the least. Afterwards, during the ultrasound the doctor didn't explain anything and when he finally wanted to explain something it was to scare me and my son's mother who started crying because of her nerves when we left. We were told that we would have to have another ultrasound in 1 month to confirm that the baby's growth was going as expected but it was not explained to us at the time if everything was ok or if we would have to worry. We left in shock, thinking that something was not right and with anxiety levels at an all-time high. Later, my girlfriend was seen by another doctor in private who reassured us and said that sometimes babies can have a little less weight but that then it normalizes. I repeat that during the ultrasound in Chelas nothing was properly explained to us and what we thought was something serious turned out to be something that we wouldn't have to worry about to the point of the nervous attack we had after the consultation. I hope for the sake of this clinic that they review the way this doctor talks to pregnant women and parents. There are already too many criticisms in a short space of time about this doctor and I hope that whoever is reading this comment of mine and has an ultrasound appointment with this gentleman will try everything they can to change the doctor because he clearly has nothing to benefit from (which in the explanations that you don't want in the way you talk to people) Ps: and just to end on a high note, when my girlfriend was getting out of bed during the ultrasound, the doctor threw the paper in the trash, almost hitting her. I give it one star because I can't give it 0!!! 🤬🤬🤬
    10 people found this review helpful 👍

  • 1/5 Margarida F. 4 months ago on Google • 4 reviews
    Yesterday, 12/15/2023, I went to this clinic and was super disappointed! I will tell you what happened: I saw that my ultrasound was going to be late (3rd trimester and it's the last one we have) so I called the clinic 7 times but no one answered, I live on the south bank and I had two accidents on the bridge, when I arrived at the clinic it had been 25 minutes after the My time, I told one of the ladies what happened, who was super arrogant and said that the doctor would no longer see me (without even asking the doctor), of course I went to another lady who was at the service desk and was super attentive, tried to find a solution to what happened. He got up and went to Dr. Abdu's office and he refused to do the ultrasound, which lasted 15 minutes! It was simply ridiculous, as I had already gone once before for a 2nd trimester ultrasound, I arrived on time and had to wait 1 hour for it to be carried out, but this time when I arrived 25 minutes later I could no longer attend because it had already passed. doctor's tolerance..... I didn't have my last ultrasound thanks to doctor Abdu Cassama, I could have taken 15 minutes of his time and done the ultrasound...but no... I am very unhappy with this clinic. I don't give 0 stars because I can't....
    8 people found this review helpful 👍

  • 1/5 Refat H. 1 year ago on Google • 3 reviews
    I speak English. I went for my first ultra sound. The receptionist first speak in English with me. After my ultra sound doctor recommend me to book another appointment after 5 weeks. When I went to book for this appointment with the same receptionist, she don't speak English with me. She behave very rude. Shame on the service like this.
    6 people found this review helpful 👍

  • 5/5 Carlos Oliveira M. 4 months ago on Google • 190 reviews
    I don't understand the large % of negative comments about this clinic. The times I used it, for an ultrasound with doctor Abdu Cassama, the service from reception to the doctor was 5 stars. The doctor's care, from beginning to end, is truly impressive. It's important to see the experience with a 7 year difference between "brothers" and nothing has changed... Therefore, I recommend it.
    1 person found this review helpful 👍

  • 5/5 Natalya P. 11 months ago on Google • 137 reviews
    I was preparing for the worst having read the reviews, but I had a great experience. I quickly got a ticket, the receptionist registered me in less than 5 minutes and I was seen on time by the doctor. The doctor was friendly and knowledgeable and I had a great overall experience.
    2 people found this review helpful 👍

  • 1/5 Sinay L. 1 year ago on Google • 54 reviews
    Very bad experience,,,dr Abdu cassama was the worst rude doctor I have ever seen.No option for zero star so mark 1 star..I have been there for anomaly scanning and he asked me whether he speak Portuguese or not ,I said little and his reaction was so disgusting,He was just doing the procedure as like robot not any kind of response any sympathy .Lastly he said your baby has small brain.That’s it.neither he tell detail nor he gave any feedback and outcome.Just asked go to your family doctor..I was devastated and so sad.please anyone planning g to go there think before and search other clinic around,Not all the radiologist are same,.some lady radiologist I saw before were very good and professional.
    4 people found this review helpful 👍

  • 1/5 Alex D. 2 months ago on Google • 181 reviews New
    If you go there from Centro saúde don't have appointments if you give money for appointment then within hour they will do very good system 😂😂😂😂😂

  • 1/5 Lifesoprecious 1 year ago on Google • 8 reviews
    came for my scan appointment, came in as per usual normally no problem. But today wow the way the Receptionist spoke to me that worked today wednesday 17/8/2022 were so rude, the receptionist 2 ladies with short hair at the part where you go for scan appointments for being pregnant .Just because i don’t speak Portuguese they think expression, body movement and tone of voice is also not understandable. It seems they don’t want to help or like there job, very rude and terrible behaviour, and temper unacceptable, even speaking between eachother about you when you are in front of them, Wow! RUDE! Only nice person there is dr walter who does the scan, i now know why this place is scored so low. Glad it was my last scan, will not come back or recommend to any of my friends pregnant. Also be aware reception is overal not polite at all , normally i let it go cause im not there for them, but today it was my last draw, that i even said to the lady that was the rudest one first, CALM DOWN and all this just for doctors paper that she needed and felt reluctant to kindly explain wow! Get a manners class.
    4 people found this review helpful 👍

  • 5/5 Rianna T. 1 year ago on Google • 6 reviews
    I was a bit hesitant after reading the reviews but everything went great. I had to wait for 5 mins max for my ultrasound appointment and doctor Abdu Cassamá was very kind. He made a few jokes and I didn't feel rushed or anything. Overall, I had a nice experience here.
    2 people found this review helpful 👍

  • 1/5 Ester P. 5 months ago on Google • 3 reviews
    They look like they're on vacation. I have been trying to call the clinic since 10/31 to schedule my first ultrasound and I spent 1 hour on hold for them to not answer me. If the telephone service is like this, I can't even imagine what working in that establishment is like.
    1 person found this review helpful 👍

  • 1/5 prashant b. 6 months ago on Google • 17 reviews
    Very bad experience they give me appointment after 3 month later....

  • 1/5 Matheus J. 5 months ago on Google • 7 reviews
    I give it 1 star because I can't give it 0 stars, it's a horrible clinic!!!! How does the government allow something like this to happen?

  • 1/5 Sandra B. 3 years ago on Google • 2 reviews
    They make pregnant women wait for 1,5-2 hours in the baking sun without chairs and with people smoking in your face. Then, when you're lucky enough to be called inside, the doctors are rude and mistreat you. A surreal experience!
    8 people found this review helpful 👍

  • 5/5 Lorany A. 1 month ago on Google • 1 review New
    Today I had my first experience with the chelas clinic, I had the 2nd trimester ultrasound and it was a wonderful experience, we were very well looked after by the reception and no comments for the ultrasound from the doctor Abdu Cassama, he was super attentive and careful and super relaxed , as we are first-time parents we were already very nervous and with this light and relaxed atmosphere we were super relieved, thanks to those responsible
    1 person found this review helpful 👍

  • 1/5 Saqib S. 8 months ago on Google • 2 reviews
    Hi how are you. sir very very bed service to much waiting not good professional stuff please change staf Thank you

  • 1/5 Elli I. 1 year ago on Google • 1 review
    Came for my appointment the on correct time and date as mentioned in the paper that they had given me. After waiting a long time for my turn I show the paper for my appointment in the front desk and the lady says to me that it’s impossible to have this appointment as this doctor is on holidays and at the same time making it seem as if I was the one that got mistaken.

  • 1/5 Cheila R. 6 months ago on Google • 1 review
    A shame... The chelas clinic has no respect for pregnant women, they schedule ultrasounds 5 minutes apart and then make pregnant women wait 2 hours.

  • 1/5 Ravinder s. 1 month ago on Google • 2 reviews New
    I need an appointment for an ultrasound....


Call +351 21 859 3040 Open on Google Maps

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