1/5 Toby and Leah R. 1 year ago on Google
Not
recommended.
In
short,
the
property
is
not
well
maintained,
our
apartment
was
obviously
smoked
in,
and
there
were
strong
fumes
in
the
lobby
area.
They
would
not
refund
us
for
nights
we
did
not
stay
here.
There
is
only
staff
onsite
from
about
9-5.
We
checked
in
after
those
hours
to
Apartment
35,
which
had
had
a
strong
odor
of
cigarette
smoke,
even
though
this
is
supposed
to
be
a
non-smoking
property.
The
only
contact
number
left
was
an
emergency
number,
and
the
note
left
with
it
stressed
that
it
was
only
to
be
used
for
absolute
emergencies.
We
opened
all
of
the
windows,
purchased
odor
eliminators
and
air
fresheners,
and
waited
until
the
next
morning.
We
had
a
difficult
time
sleeping
because
of
the
smoke.
In
the
morning,
we
informed
the
gentleman
that
was
working
in
the
lobby
about
the
smoke.
He
came
up
to
the
apartment
and
confirmed
the
smoke
smell.
He
left
and
said
he
would
look
for
options.
When
he
returned,
he
said
that
they
were
fully
booked
and
could
only
offer
an
extra
cleaning.
A
cleaning
was
done,
but
the
smoke
smell
remained.
Additionally,
the
apartment
is
not
well
maintained.
The
sheets
were
dirty
when
we
checked
in,
and
there
was
obvious
water
damage
in
the
bathroom
that
made
it
difficult
to
close
the
bathroom
door.
Then
the
following
day
when
we
returned
to
the
apartment,
the
lobby
was
filled
with
overwhelming
fumes.
We
immediately
began
coughing
and
had
to
cover
our
faces
to
get
to
our
room.
Others
in
the
lobby
also
had
the
same
issue.
Everyone
was
covering
their
faces
as
they
tried
to
make
their
way
out
of
the
lobby.
From
our
experience,
the
smell
was
not
from
paint
or
cement.
It
smelled
like
insecticide,
which
typically
requires
evacuation
of
the
affected
area.
We
were
in
our
room
for
about
an
hour,
and
in
that
hour,
the
fumes
made
their
way
up
to
the
3rd
floor
and
started
to
come
into
the
room.
We
left
the
apartment
and
contacted
our
travel
agent.
Our
agent
contacted
management
on
our
behalf
and
she
found
us
another
place
to
stay
for
the
remainder
of
our
time
in
Lisbon.
We
were
concerned
for
our
health,
especially
since
we
were
traveling
with
our
children.
The
following
day,
our
agent
was
told
that
there
was
no
insecticide
used,
and
that
construction
was
occurring
on
the
building.
We
had
never
been
told
about
any
type
of
construction
on
the
property,
either
in
writing
or
verbally.
This
is
totally
unacceptable,
and
management
was
not
responsive
to
our
written
request
for
a
refund
for
the
nights
we
did
not
stay
here.
I
cannot
recommend
staying
here.