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Ardina

Restaurant Cafe Coffee shop Cafeteria

😠 MINUS 100 STARS!!! RUDEST STAFF IN PORTUGAL, SERVED COLD COFFEE AND WHEN I COMPLAINED SAID THEY Didn't CARE! People often mention staff, service, para, rude, good, coffee, servi, atendimento, customer, bread,


Address

Av D João II Gare Oriente, Av. Dom João II MB, 1999-094 Lisboa, Portugal

Website

www.facebook.com

Contact

+351 21 135 1321

Rating on Google Maps

2.60 (81 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 6 AM to 7 PM
  • Thursday: 6 AM to 7 PM
  • Friday: 6 AM to 7 PM
  • Saturday: 6 AM to 7 PM
  • Sunday: 6 AM to 7 PM
  • Monday: 6 AM to 7 PM
  • Tuesday: 6 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: staff (12) service (11) para (11) rude (10) good (10) coffee (9) servi (8) atendimento (7) customer (6) bread (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Cindy B. 10 months ago on Google • 164 reviews
    MINUS 100 STARS!!! RUDEST STAFF IN PORTUGAL, SERVED COLD COFFEE AND WHEN I COMPLAINED SAID THEY Didn't CARE!
    2 people found this review helpful 👍

  • 3/5 Pragya R. 1 year ago on Google • 135 reviews
    Caffe inside the train station open early in the morning. Seating available. Rude customer service. Had to ask for sandwich to be heated and the lady looked like she wanted to murder me. Even me asking for orange juice frustrated her. But food was simple and tasted as I expected. Carry your own salt- they don't add salt and pepper to sandwiches in Europe.
    2 people found this review helpful 👍

  • 1/5 Zakiur Rahmaan K. 2 years ago on Google
    Very rude employees. Very unacceptable .
    2 people found this review helpful 👍

  • 1/5 Mohamad A. 1 year ago on Google
    Rude customer service
    2 people found this review helpful 👍

  • 2/5 Maria S. 4 months ago on Google • 19 reviews
    The food is ok,but the people who work here?it's like in the interview they were asked how rude can you be?and they answered YES
    1 person found this review helpful 👍

  • 1/5 Jakub F. 9 months ago on Google • 5 reviews
    If you want to wait half an hour for toasts, come here when travelling.
    1 person found this review helpful 👍

  • 1/5 Joao R. 4 years ago on Google
    (Translated by Google) Poor service, rude, looks like they're doing you a favor (Original) Péssimo atendimento, mal educados, parece que estão a fazer um favor
    1 person found this review helpful 👍

  • 1/5 Mar M. 1 year ago on Google
    Extremly rude. Nobody speak english. No vegtable "milk".
    1 person found this review helpful 👍

  • 5/5 Veronica R. 1 year ago on Google • 201 reviews
    What an amazing cafe outside the subway station. Really delicious coffee and pastries !!

  • 5/5 Juliana B. 6 years ago on Google
    (Translated by Google) Excellent Service ☕❤❤❤❤ (Original) Excelente Atendimento ☕❤❤❤❤
    1 person found this review helpful 👍

  • 4/5 Lakshmi S. 1 year ago on Google • 109 reviews
    The cafe is open early in the mornings at the bus station. The coffee is okay and they had some sweet baked items that was good aswell.... they also have lactose free option for coffee which was good.

  • 1/5 mina t. 1 year ago on Google • 44 reviews
    Rude staff, they looked into my face and didn’t answer me.

  • 1/5 Pedro C. 4 months ago on Google • 37 reviews
    It would be a good coffee place if not for poorly trained and obnoxious staff working there. Seems like they're doing me a favor serving me and complying with reasonable requests.

  • 3/5 Jason K. 5 months ago on Google • 30 reviews
    A typical Portuguese diner at the bus terminal. The cashier who took my orders was attentive and polite. But not the one who makes coffees, grumpy. Most of the staff don't look happy. Indoor seating available. Outdoor seatings are noisy and cigarettes smoke.

  • 1/5 Harè H. 4 months ago on Google • 19 reviews
    I got charged €1.30 for plain hot water. Plus 20 cents for thr takeaway cup! €1.50 for a small cup of hot water?! If you buy something else (like I did) normally in the UK hot water is free.. at the most you pay for the cup!

  • 2/5 Lukas 3 months ago on Google • 7 reviews New
    Cappucino wurde mit normaler Milch gemacht, obwohl Hafermilch bestellt wurde. Etwas vegetarisches zu essen gab es nicht. Das Cafe nebenan ist besser und günstiger

  • 1/5 Clara M. 3 years ago on Google
    (Translated by Google) Very rude staff, bad customer treatment and very expensive. (Original) Personal muy maleducado, mal trato al cliente y muy caro.

  • 2/5 Ana Luiza E. 1 year ago on Google
    Péssimo atendimento, nem sequer o recibo do pagamento mumtibanco a senhora me entregou ao a maquina imprimir simplesmente jogou o fora! Sem contar na atitude extramamente rude numa fração de 2 minutos de atendimento, lamentável, provavelmente todos estes comentários negativos são dirigidos à mesma pessoa.

  • 1/5 O P. 1 year ago on Google
    (Translated by Google) I went to buy tobacco and the service was miserable. They were rude from top to bottom and didn't even offer an apology. They won't see me there again. (Original) Fui comprar tabaco e o serviço foi miserável. Falaram rude de cima a baixo e nem um pedido de desculpas fizeram. Não me voltam mais a ver aí.

  • 4/5 Daniel Luz f. 2 years ago on Google
    (Translated by Google) Diversity of services A pleasant place to go if you want to be in a good mood for the rest of the day, one of the needs they present is that you speak Portuguese in a polite way, with an international character are one of the principles. Much of the time they manage to manage the pressure that on-site service requires by serving well and politely. Have a nice day❤️ Nice place to go to you want to feel proper for the rest of the day you need to be an international well educated Portuguese speaker well is one of the principles. They can manage pressure very well as long u maintain the principle above if u will serve with efficiency and educated manner. Have a good day🎉 (Original) Diversidade de serviços sítio agradável de ir se quiseres ficar bem disposto para o resto do dia uma das necessidades que apresentam é que fales Português de forma educada de carácter internacional são uns dos princípios. Grande parte do tempo conseguem gerir a pressão que o serviço no local exige servindo bem igualmente de forma educada. Tem um bom dia❤️ Nice place to go to of you want to feel proper for the rest of the day you need to be an international well educated Portuguese speaker well is one of the principles. They can manage pressure very well as long u maintain the principle above if so u will served with efficiency and educated manner. Have a good day🎉

  • 1/5 Gabriel T. 1 year ago on Google
    (Translated by Google) Quite rude staff, the Portuguese official (Suzanne/ Susanna) greeted us shouting, when I was waiting for my colleague she asks me what I want sitting without buying anything, when I question her she yells at me again in front of everyone, when we sit in The esplanade began to laugh and when I asked for her name again, she told me that she had no name, it is a pity that many people need employment in Portugal and there are people as poorly positioned as this woman. He does not deserve the job he has, improve the staff (Original) Personal bastante mal educada, la funcionaria (Suzanne/ Susanna) portuguesa nos recibió a los gritos, cuando estaba esperando a mi colega me pregunta qué deseo sentado sin comprar nada, cuando le cuestiono me vuelve a gritar en frente de todos, cuando nos sentamos en la explanada se ha puesto a reír y cuando le volví a pedir su nombre me ha dicho que no tenía nombre, es una pena que muchas personas necesitan de empleo en Portugal y existan personas tan mal posicionadas como está mujer. No merece em empleo que tiene, mejoren el personal

  • 3/5 M. A. B. 4 years ago on Google
    (Translated by Google) The place is curious. The coffee was good and the cakes too. You cannot pay by card outside Portugal and the staff is somewhat dry. The snacks are not bad. (Original) El lugar es curioso. El café estaba bueno y los pasteles también. No puedes pagar con tarjeta de fuera de Portugal y el personal es algo seco. Los bocadillos no están mal.

  • 1/5 Vasco M. 3 years ago on Google
    (Translated by Google) Lack of hygiene in the reception to customers, lack of distance marks on the floor to safeguard customers in payment, responsible / owner without education, consumed within the space as a normal customer and does not wear a mandatory mask. Attention to this space. (Original) Falta de higiene na receção aos clientes,falta de marcas de distância no chão para salvaguardar clientes no pagamento,responsável/dono sem educação, consumia dentro do espaço como cliente normal e não usa máscara obrigatória . Atenção a este espaco.

  • 5/5 Gonçalo Teixeira F. 4 years ago on Google
    (Translated by Google) I used the services of this space where I bought the morning mail at 6:15 am in a separate division in relation to the pastry shop, where the articles were well married and easy to collect what I was interested in and easy to see other articles that might come to interest. Then I had breakfast being a coffee and a plain milk bread on a counter. Delicious coffee without smudge or burnt and the soft milk bread is tasty. Cozy space with terrace and attentive and efficient staff 👍😀☕ (Original) Utilizei os serviços deste espaço onde comprei o jornal correio da manhã pelas 6h15 numa divisão separada em relação à pastelaria, onde os artigos estavam bem esposto e fácil acesso para recolher o que me interessava e fácil visualização de outros artigos que poderia a vir ter interesse. De seguida tomei o pequeno almoço sendo um café e um pão de leite simples numa bancada. Café delicioso sem borras nem queimado e o pão de leite macio é saboroso. Espaço acolhedor, com esplanada e colaboradores atenciosos e eficaz 👍😀☕

  • 1/5 Allison 4 years ago on Google
    (Translated by Google) Not good, I ordered a hot dog, which is as wet and wet as luncheon meat. My friend’s point is not crisp. (Original) 不好吃,我點了熱狗,裡面像午餐肉一樣濕濕爛爛的,我朋友點的可頌一點都不酥

  • 1/5 Nerea González M. 4 years ago on Google
    (Translated by Google) Slow service, I waited 20 minutes for a toast and neither did they want to serve me what I ordered. And above all very MALEDUCED staff, they do not know how to deal with the clientele, bad guys and out of place answers. (Original) Servicio lento, esperei 20 minutos por unha tosta e nin se quera me serviron o que pedin. E sobretodo personal moi MALEDUCADO, non saben tratar coa clientela, malas caras e contestacións fora de lugar.

  • 5/5 Renan C. 4 years ago on Google
    (Translated by Google) Good food. (Original) Boa comida.

  • 5/5 Artur C. 5 years ago on Google
    (Translated by Google) Excellent service and variety of products! The service excels by friendliness and good mood. It has an excellent variety of products, for different heights of the day. The service is fast. Although there is sometimes a high number of customers. It also has sale of newspapers and magazines, and Santa Casa playground. (Original) Excelente atendimento e variedade de produtos! O serviço prima pela simpatia e boa disposição. Tem uma excelente variedade de produtos, para as diferentes alturas do dia. O serviço é rápido. Apesar de por vezes existir uma elevada afluência de clientes. Possui ainda venda de jornais e revistas, e posto de jogos Santa Casa.

  • 1/5 Raquel A. 5 years ago on Google
    (Translated by Google) Recess bread, burnt bread, past lettuce. Service too slow. Expensive price for this kind of quality, which is not even minimal. (Original) Pão recesso, panado queimado, alface passada. Serviço demasiado lento. Preço caro para este tipo de qualidade, que nem sequer é mínima.

  • 1/5 José Albano S. 5 years ago on Google
    (Translated by Google) After a tiring train ride, I needed a cold drink and a light snack. What I found: there was no bread for the toast, the beer was a little less than natural and the friendliness of the staff was poor. I do not advise. (Original) Depois de uma cansativa viagem de comboio, necessitei de tomar um bebida fresca e comer um snack ligeiro. Aquilo que encontrei: não havia pão para a tosta, a cerveja estava pouco menos do natural e a simpatia do staff era sofrível. Não aconselho.

  • 5/5 Sara Cristina A. 5 years ago on Google
    (Translated by Google) I prefer the ardina of the part under the gare do oriente and many congratulations to the attendance of these employees that cheers me for the whole day. Thank you (Original) Prefiro o ardina da parte debaixo da gare do oriente e muitos parabens ao atendimento destes empregados que me alegra para o dia todo. Obrigado

  • 4/5 Bernd K. 6 years ago on Google
    (Translated by Google) Very friendly, tasty and at great prices. Anyone who wants to have breakfast cheaply is in good hands here. 1 * deduction because it is not cleaned so often. (Original) Sehr freundlich, lecker und zu top Preisen. Wer günstig schnell was frühstücken möchte ist hier perfekt aufgehoben. 1* Abzug weil nicht so oft aufgeräumt wird.

  • 5/5 florian m. 4 years ago on Google
    Amazing service, super friendly staff, great coffee and food.

  • 4/5 joão P. 6 years ago on Google
    Cool place

  • 1/5 K T. 2 years ago on Google
    (Translated by Google) First and last time! Very rude blonde employee, first I asked if the coxinha had an ingredient and she said here it's not Brazil (since coxinha is a Brazilian product), in the end it came and I'm allergic to such an ingredient called catupiry (anyone who works in the catering should know what sells to the customer, if there are no employees who know, it just doesn't sell) , we were asking for several things and all the time the blonde employee said she had to serve more people, as far as I know when placing my order, I will go pay, if you want to facilitate the service, write on the menu instead of cakes “pastel de nata, God's bread, Berlin ball” and the same for the rest! Bad place in terms of cleanliness too, just commenting on the blonde employee the others who were there were cordial. (Original) Primeira e última vez! Funcionária loira muito má educada, primeiro perguntei se a coxinha vinha um ingrediente e ela disse aqui não é o Brasil (sendo que a coxinha é um produto brasileiro) , ao final vinha e sou alérgica ao tal ingrediente chamado catupiry ( qualquer pessoa que trabalha na restauração deve saber o que vende para o cliente, se não tem funcionários que saibam simplesmente não vende) , estávamos a pedir várias coisas e a todo momento a funcionária loira dizia que tinha que atender mais pessoas, pelo que sei ao realizar o meu pedido irei pagar, caso queiram facilitar o atendimento escrevam no menu ao invés de bolos “pastel de nata, pão de Deus, bola de Berlim” e tal igual para o restante! Péssimo lugar em questão de limpeza também, apenas a comentar da funcionária loira as outras que lá estavam eram cordiais.

  • 1/5 Gustavo S. 2 years ago on Google
    Este espaço em Tróia é talvez o mais cativante, com esplanada e com boa apresentação! No entanto o Staff é muito fraco e sem educação. Nota positiva para um rapaz que costumava estar a caixa mas que pelos vistos já não está mais ao serviço.

  • 1/5 Jay M. 2 years ago on Google
    (Translated by Google) It has two establishments at Oriente station. I went to the one that also has a newsstand. Terrible attendance. For the second time, one of the people who attends was BADLY POLITE, arrogant. She treated me like he was doing me a favor, forgetting that customers have other options around them. Certainly this person would not have a job with my company. (Original) Tem dois estabelecimentos na estacão do Oriente. Fui no que também tem banca de jornais. Péssimo atendimento. Pela segunda vez uma das pessoas que atende foi MAL EDUCADA, arrogante. Ela me tratou como se ele me estivesse fazendo um favor, esquecendo que os clientes têm outras opções ali à volta. Com certeza que esta pessoa não teria emprego na minha empresa.

  • 1/5 Paulo Jorge L. 2 years ago on Google
    (Translated by Google) lack of education on the part of officials and their heads , unqualified personnel for the public services they were supposed to provide shameful (Original) falta de educação da parte dos funcionarias e respectivos chefes , pessoal sem qualificativo para os serviços públicos que devia fornecer vergonhoso

  • 1/5 Cezar D. 3 years ago on Google
    (Translated by Google) € 4.80 in 3 servings of Port wine in a cup of coffee (Original) 4,80€ em 3 doses de vinho do Porto em chávena de café funcionário mal disposto

  • 1/5 Muhammad S. 1 month ago on Google • 1 review New
    Worst experience ever the lady who takes the order doesn't know how to behave or deal with the customer.its a very bad impression on tourists.


Call +351 21 135 1321 Open on Google Maps

Amenities


  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✗ Delivery

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