Cardioteste - cardiology, S.A. image

Cardioteste - cardiology, S.A.

Medical clinic Medical lab

😠 Good morning...I was yesterday at Clínica Cardioteste, for a cardiology consultation. I waited 15 minutes for the consultation, which I thought was reasonable. The doctor who treated me Dr. Teresa Sousa, was with me between 6 and 8 minutes. He didn't ask me anything at all... that is, for a 1st con... People often mention time, para, exam, scheduled, service, minutes, hora, doctor, waited, minutos,


Address

Av. Alm. Gago Coutinho 2A a 4B, 1000-016 Lisboa, Portugal

Website

www.unilabs.pt

Contact

+351 22 240 1401

Rating on Google Maps

3.30 (45 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 8 AM to 9 PM
  • Thursday: 8 AM to 9 PM
  • Friday: 8 AM to 9 PM
  • Saturday: 9 AM to 1 PM
  • Sunday: Closed
  • Monday: 8 AM to 9 PM
  • Tuesday: 8 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: time (16) para (12) exam (10) scheduled (9) service (9) minutes (8) hora (8) doctor (7) waited (7) minutos (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Paulo G. 5 years ago on Google • 133 reviews
    Very bad, total lack of organization!!!! I called to schedule an exam for my 15-year-old son (Stress Test) as soon as the appointment started, the employee started with the difficulty in having just one appointment!!! 1st It was at 6pm but as I was underage it couldn't be!! 2nd It was 8pm 3rd and last said by the employee would be at 3:20 pm!!! What was my surprise when I arrived at the clinic, the counter employee who seemed to have nothing to do with the one on the phone informed me that it was scheduled for that time but an (Electrocardiogram)!!! 1st ERROR by the telephone staff!! 2nd ERROR was the time because at this time it seems that the clinic does not have a doctor for child stress tests!! It was suggested that I change it by doing it as an adult (I DENIED THE DOCTOR ASKED FOR INFANTILE) because that way I could do it at this time when children would only have space for 8pm!! I asked for the COMPLAINTS BOOK which came in hand from the coordinator!!! After some conversation, the exam was scheduled for 6pm, which would be the time the doctor arrived for the children's area!!! At 6pm I came back, I waited, I waited, I waited and at 6:46pm they took the long-awaited exam!!! After the exam, I waited another 32m and they delivered the result after the calculations were done!! DAS Expected 3:20 p.m. Conclusion 7:18 pm Thank you to the clinic for a bad afternoon!!!!
    8 people found this review helpful 👍

  • 1/5 Lourdes R. 5 years ago on Google
    (Translated by Google) Good morning...I was yesterday at Clínica Cardioteste, for a cardiology consultation. I waited 15 minutes for the consultation, which I thought was reasonable. The doctor who treated me Dr. Teresa Sousa, was with me between 6 and 8 minutes. He didn't ask me anything at all... that is, for a 1st consultation, whatever the specialty, you have to do a history... with me NOTHING... not age, not family history, cholesterol, diabetes , thyroid, type of diet, I didn't want to see the analyses, not even if I'm taking any medication... He measured my blood pressure, (because I mentioned that) it was very high 11/18, and there was no concern to stabilize me... he just told me that I had to take Captopril,... he took another measurement, at my request , and the values ​​were slightly higher, due to my state of nerves and stupefaction, all of this lasted 8 minutes... I was not prescribed any medication or given any prescription, just an indication to do an effort test and a Tension Map. I want to make it very clear here that with an AT of 187/11, I had to resort to other services, having just left a specialist consultation. Any medical professional, in this or any other area, would never let a patient out with these AT values, with me being subject to having a stroke. I DO NOT RECOMMEND this doctor at all!!! professionalism above all. You pay for a service and you are not even asked how old you are... it's just a question of billing, and taxpayers can govern themselves. I hope the clinical director reflects on what I just said! A sadness!! (Original) Bom dia...estive ontem na Clínica Cardioteste, para uma consulta de cardiologia. Esperei 15 minutos pela consulta, que achei razoável. A médica que me atendeu Dra. Teresa Sousa, esteve comigo entre 6 a 8 minutos . Não me perguntou absolutamente nada ... ou seja, para uma 1.ª consulta, seja de que especialidade for, tem que se fazer um histórico... comigo NADA... nem a idade, nem sobre antecedentes familiares, colesterol, diabetes, tiróide, tipo de alimentação, não quis ver as análises, nem sequer se estou a fazer alguma medicação.... perguntas fundamentais e obrigatórias, em qualquer 1.ª consulta, seja de que especialidade for. Mediu-me a pressão arterial, (porque falei nisso) estava muito alta 18/11, e nem sequer houve a preocupação de me estabilizar...apenas me disse que tinha que tomar Captopril,... fez nova medição, a meu pedido, e os valores estavam ligeiramente mais altos, devido ao meu estado de nervos e estupefacção, tudo isto durou 8 minutos...não me foi prescrita nenhuma medicação nem passada nenhuma receita, apenas indicação para fazer uma prova de esforço e um Mapa Tensional. Quero deixar, aqui bem claro, que com um TA de 187/11, tive que recorrer a outros serviços, tendo eu acabado de sair de uma consulta de especialidade. Qualquer profissional de medicina, desta ou de outra área, jamais deixaria sair um paciente com estes valores de TA , estando eu sujeita a ter um, AVC. Não RECOMENDO de todo , esta médica!!! profissionalismo acima de tudo. Paga-se um serviço e nem sequer a idade nos perguntam... é só facturar, e os contribuintes que se governem. Espero que o director clínico reflicta sobre o que acabei de expressar! Uma tristeza!!
    12 people found this review helpful 👍

  • 1/5 Ivo B. 1 year ago on Google • 194 reviews
    I STRONGLY RECOMMEND THAT YOU DO NOT USE THIS LABORATORY TO PERFORM ANY COVID SCREENING. AFTER RECEIVING A NEGATIVE CONFIRMATION, I WAS FORCED TO PAY IN PRIVATE TO GET THE CORRECT DIAGNOSIS - POSITIVE
    1 person found this review helpful 👍

  • 4/5 Rodrigo B. 4 years ago on Google
    (Translated by Google) Pay attention to the time to take exams - only from 12h. (Original) Atenção ao horário para levantar exames - só a partir das 12h.
    4 people found this review helpful 👍

  • 1/5 Vera s. 5 years ago on Google
    (Translated by Google) Shameful .... They send a message to confirm the examination ... They call 15 minutes before to ask where we are, we are arriving ... 10 minutes before they call again to inform you that Mrs. Dra could not wait for the boy ... Considering that we arrived at the place 5 minutes before the scheduled time .... I think it's a beautiful doctor who works with children to have this kind of attitude .. Once again reinforcement that we arrived before the scheduled time ... If not know they have to wait for the patient at least until his time and if they were a clinic as it should be give 15 minutes of tolerance ..... I complained in writing and sent a complaint to the indicated place. (Original) Vergonhoso.... Mandam mensagem a confirmar exame... Ligam 15 minutos antes a perguntar onde estamos respondo que estamos a chegar.... 10 minutos antes voltam a ligar a informar qua a sra Dra não podia esperar pelo menino... Tendo em conta que chegámos ao local 5 minutos antes da hora marcada.... Acho lindo uma médica que ainda por cima trabalha com crianças ter este tipo de atitude.. Reforço mais uma vez que chegamos antes da hora marcada... Se não sabem teem que esperar pelo paciente pelo menos até a hora dele e se fossem uma clínica como deve de ser dão 15 minutos de tolerância..... Reclamei por escrito e envio queixa para o local indicado.
    3 people found this review helpful 👍

  • 4/5 Mvaleria V. 6 years ago on Google
    Não é a primeira vez quê fomos a essa clinica. O meu marido se trata com o Dr.Fernando. bom médico. Dá atenção. A clínica é bem montada. Limpa. Está bem localizada. Têm tranportes fácil. Têm convênio com muitas seguradoras.
    3 people found this review helpful 👍

  • 5/5 Raquel V. 1 year ago on Google • 32 reviews
    Regarding the exam that took me to Unilabs, everything went well, from the appointment via phone to the SMS with a link to the results much earlier than expected. A family member had exactly the same experience.
    2 people found this review helpful 👍

  • 3/5 Sergio F. 10 months ago on Google • 63 reviews
    It worked much better before it was Unilabs
    1 person found this review helpful 👍

  • 4/5 Jaime Caeiro V. 6 years ago on Google • 55 reviews
    If you book two exams on the same day, they indicate that the 2nd exam will take place 10 minutes later, next door. However, in my case and others we waited almost 1 hour. The quality of the diagnoses compensates for the apparent lack of organization. The service from the technicians who carry out the exams is good.
    1 person found this review helpful 👍

  • 1/5 Daniel M. 2 years ago on Google • 12 reviews
    Extreme delay, more than 1 hour of waiting for a scheduled exam. People pass by claiming they were in another exam. Several complaints among users and withdrawals!
    2 people found this review helpful 👍

  • 3/5 Fernanda de C. 5 years ago on Google
    (Translated by Google) Sorry for the delay in getting the exams. The curious thing is to see the employees from side to side .... (Original) Lamentável o atraso que há para fazer os exames. O curioso é ver as funcionárias dum lado para o outro....
    2 people found this review helpful 👍

  • 1/5 Bruno B. 5 years ago on Google
    (Translated by Google) Was this review helpful? Incompetência maxima, enjoy with people. (Original) Péssimo serviço. Incompetência maxima, gozam com as pessoas.
    2 people found this review helpful 👍

  • 1/5 Fernando F. 7 years ago on Google
    (Translated by Google) I arrived at 9am with a date to 9:10 ... 10:37 I will have analyzes the electrocardiogram misinformed was 3 doors down ... and I'm dry .... Bad service bad for those who need ... 10:45 I've been sending the cardio technique since 9:10 that called me ... (Original) Cheguei às 9h com marcação para 9:10 ... são 10:37 terei analises o electrocardiograma informaram mal era 3 portas a baixo ... e estou á seca .... péssimo serviço mal de quem precisa ... 10:45 estou despachado a técnica do cardio desde as 9:10 que me chamava ...
    2 people found this review helpful 👍

  • 1/5 Luísa Xavier N. 3 months ago on Google • 23 reviews New
    Lack of respect for customers. My daughter had a pediatric electrocardiogram on a Thursday, I informed her that my daughter had the appointment on the following Wednesday. Conclusion still without report and without a concrete answer.
    1 person found this review helpful 👍

  • 5/5 Maria M C. 5 years ago on Google
    (Translated by Google) Fortunately I did not call the feedback of those who only care about the waiting time and do not take care of the most important of the exams and doctors who perform them. For my part I had the good fortune of the routine examination done by Dr. Mesquita Gabriel. He warned me of the risk I was in without knowing. I was operated on thanks to her opinion during the echocardiogram and everything went well. (Original) Felizmente não liguei ao feedback de quem apenas se preocupa com o tempo de espera e nem cuida do mais importante que são os exames e médicos que os realizam. Pela minha parte tive a sorte do exame de rotina ter sido feito pelo Dr. Mesquita Gabriel. Alertou-me para o risco em que me encontrava sem saber. Fui operada graças ao seu parecer durante o ecocardiograma e tudo correu bem.
    1 person found this review helpful 👍

  • 1/5 João C. 7 years ago on Google
    (Translated by Google) Bad organization. Not worth marking exams for an hour in particular, because they mark several people for the same time. One hour waiting, with exam scheduled for a certain time. (Original) Péssima organização. Não vale a pena marcar exames para uma hora em concreto, porque marcam várias pessoas para a mesma hora. Uma hora à espera, com exame marcado para uma hora certa.
    1 person found this review helpful 👍

  • 1/5 F C. 9 months ago on Google • 7 reviews
    Once you use the virtual attendant, you cannot make appointments!!!! The solution was to go to the place!!!! Absurd!!!!

  • 5/5 Mahmudul H. 1 year ago on Google • 4 reviews
    Excellent service

  • 5/5 Paulo M. 6 years ago on Google
    (Translated by Google) Fast and Effective. Good service. (Original) Rápido e Eficaz. Bom atendimento.

  • 5/5 Jorge N. 1 year ago on Google
    (Translated by Google) Fast, professional. very good service (Original) Rápido, profissional. Atendimento muito bom

  • 5/5 Claudio A M Santos Cybernet S. 7 years ago on Google
    (Translated by Google) Good (Original) Bom

  • 5/5 Celza Cristina Dos S. 7 years ago on Google
    (Translated by Google) Good (Original) Bom

  • 4/5 Susana B. 3 years ago on Google
    (Translated by Google) I went to the clinic yesterday (12Nov20) for the first time with my son who went for an echocardiogram and I was well attended both at reception and by the doctor who performed the exam. Everything was explained very well and I brought the report right away. I recommend (Original) Desloquei-me ontem (12Nov20) à clínica, pela primeira vez, com o meu filho que foi fazer um ecocardiograma e fui bem atendida tanto na receção como pela médica que lhe fez o exame. Tudo muito bem explicado e trouxe logo o relatório. Recomendo

  • 5/5 Luis G. 4 years ago on Google
    (Translated by Google) Great... (Original) Excelente...

  • 5/5 Pedro M. 4 years ago on Google
    (Translated by Google) Fast service and friendly staff. (Original) Serviço rápido e pessoal cordial.

  • 5/5 Susete N. 4 years ago on Google
    (Translated by Google) Faced with all the pejorative comments I read, I waited for a second time at Cardioteste, had not the first experience been excellent by chance. Today I hold the opinion, regarding the service and, more importantly, the quality / detail with which my examination and report was done. (Original) Face a todos os comentários pejorativos que li, esperei por uma segunda vez na Cardioteste, não tivesse a primeira experiência sido excelente por acaso. Hoje mantenho a opinião, relativamente ao atendimento e, mais importante, à qualidade/minúcia com que foi feito o meu exame e relatório.

  • 5/5 Francisco L. 4 years ago on Google
    (Translated by Google) Exam scheduled. Answered on time. Friendly staff. Fast service. I recommend. (Original) Exame marcado. Atendido na hora marcada. Pessoal simpático. Atendimento rápido. Recomendo.

  • 5/5 Rui A. 3 years ago on Google
    (Translated by Google) Very good (Original) Muito bom

  • 2/5 Fernando V. 4 years ago on Google • 1 review
    Total lack of respect for scheduled times. It took more than an hour between two exams. The employees walk from one side to the other, but they meet someone who is good, nothing.
    4 people found this review helpful 👍

  • 1/5 Cristina B. 1 year ago on Google • 1 review
    Very bad. My son was scheduled for 6pm and the doctor arrived at 7.30pm.
    2 people found this review helpful 👍

  • 1/5 Cândida P. 1 year ago on Google • 2 reviews
    I tried 3 times to make an appointment and was only able to be answered via recording. The first time they suggested 2 dates for which I had no availability. The other 2 times after more than 10 questions (recorder) they say they are not available. I don't understand... they don't have availability?????? when???? ridiculous. They don't have employees to serve customers???
    1 person found this review helpful 👍

  • 1/5 Jose M. 2 months ago on Google • 1 review New
    Impossible to talk to a person. The machine hangs up when trying to pass the call


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