The Lisboa card is worth it if you plan to take public transport the whole visit. You can purchase the cards online then redeem a physical card at the tourism office at this location. Mayhe you can scan the phone tickets at the museums but public transport only takes the physical cards. The office is located in the hallway near the restaurants (see photo). If you've already bought them, it takes no time to get the physical card. The people were not rude as mentioned in the other reviews, perhaps they were mirroring how they were treated.

The tourist information is easy to reach. The Lisbon Card can be purchased here or vouchers can be redeemed. The card costs €46 for 72 hours. The included attractions and means of transport can be viewed on site or read via QR. The staff on site was nice and friendly.

Went yesterday to get my Lisboa card and they were locked up despite hours posted showing they should have been open. Emailed them and nearly 24 hours later have not heard back from them. #Fail

For for those who are wondering where it is find the big i flag in yellow color. I am leaving pictures because even the policeman didn’t know where it is it’s very obvious to find it but it’s not the yellow bus ticket office which police said that is the office LOL.

Nice staff! We bought a Lisboa card which is still useful when you visit Lisbon for the first time. BEWARE : All the palaces and castle are closed today except the national palace and it is not written nowhere except on newspapers. We went to Sintra early this morning (22/08). We were only able to visit the National palace which is not the most interesting with our children and as a result, we nearly lost one day and also one day of Lisboa Card discount.

Worst ever service in Lisboa. Very slow and incompetent employees. We bought a Lisboa card online and could not change it to the real card because of the technical problems in their system. They could not help us at all and we had to pay again for a new card. Horrible customer experience!

They sold a card which was totally useless for the day....they forget to say most of the museums are free that day, due national holiday, the MAAT Museum was not free instead of their and their website's information so we just used the card for travvelling

My parents flew to Lisboa and at the airport they tried to pick up their Lisboa Card (they purchased it previously online) but the lady didn't give it to them, because she said that they can only pick it up in the next morning although it was 15 minutes before closing. So now the have to buy multiply tickets if they want to use public transportation to anywhere. I think it's horrendous, we waisted approximately 80 euro, because the office closed before the closing time.

Rude and unfriendly. I can absolutely not recommend you to buy the LisboaCard. The staff at the centre is incompetent and ignorant and should not be in a place to inform or help anyone who’s new to Lisboa.

Definitely pick up a Lisboa card, it's worth the $$ to get around on public transport with multiple options (although some lines don't accept it). If you buy the card online it's super easy to claim the voucher. Friendly staff and we were in and out quickly despite being busy on Sunday.

We were sent to this place to buy the Lisbon Card by Baixa metro ticket booth staff as she said it would close at 8pm but it was already closed at 7.30pm at the glass door. And the Door was not even marked clearly as they left with the door folded inward after 8pm to confuse more. and no one could see their open hours after 8pm. Quit the job if you don't like visitors.

I went there to ask them where I could buy tickets to visit the Belém castle because I had heard you could do it there. The employee just told me it was only possible to buy it online or on-site. In fact you can buy a Lisboa card 19eu at Ask me Lisboa and have access to Belém with it.The employee failed to share that exception with me, maybe she was too lazy !

We visited the office for a Lisbon card. We went shortly after opening, had to wait about 10 minutes. Many more people arrived after us, so the waiting time must have increased. The lady at the counter was very nice and we got the cards very quickly.

We found the Lisboa Card service the most difficult. We picked up the card at the airport and the woman gave us completely wrong information. So we went to town for this information, and here too there was no flyer or information about what was included. I should please read this online. For the price and after experiences in other cities, I'm definitely disappointed.

Super slow. I know it’s just one guy, but anyway 5 people in line and it took around 55 minutes. If you want Lisboa card, buy it online! It a little bit cheaper and faster.

The people who helped us at the desk here were super great and knowledgeable, not anything like some of the other reviews say. I would really think about which of these included museums you want to go to before you purchase the card. We got 48 hours but probably only needed 24 to make it worth the cost.

Good availability, good information... but I have already seen warmer staff.

My parents tried to pick up their card at the airport BEFORE closing time but the lady at the desk said they have to wait till morning. Now they have to buy multiply tickets to get to the the hotel from the airport and the next day to the city center. We wasted 80€

(Translated by Google) A tourist office very poorly informed of the opening hours and dates of the monuments. We bought Lisboa cards in order to visit the Jeronimo monastery to realize on the spot that the place was closed. The card does not include access to the museums, which are subject to charges (5-6 € / person). Result of the day: big loss of money and passion for this unfortunately dilapidated capital. Modifications: We were finally reimbursed after complaining but we still lost half a day. (Original) Un office du tourisme très mal informé des horaires et dates d'ouverture des monuments. Nous avons acheté des Lisboa card afin de visiter le monastère de Jeronimo pour nous apercevoir sur place que l'endroit était fermé. La carte n'inclut pas non plus l'accès aux musées qui sont payant (5-6€/personne). Résultat de la journée: grosse perte d'argent et de passion envers cette capitale malheureusement vétuste. Modifications: Nous avons finalement été remboursé après s'être plaint mais nous avons tout de même perdu une demi journée.

(Translated by Google) Absolutely DO NOT BUY Lisboa Card. You will make kilometer lines while whoever bought the ticket previously will pass in front of you. In many interesting places you will still have to pay, and 90% of the sites included in the Card will never go to visit them! Better to buy the rechargeable card for transport and separate tickets for the places you intend to visit. (Original) Assolutamente NON COMPRARE Lisboa Card. Farete Delle file chilometriche mentre chi avrà comprato il biglietto in precedenza vi passerà davanti. In molti posti interessanti dovrete comunque pagare, e il 90% dei siti compresi nella Card non andrete mai a visitarli! Meglio comprare la carta ricaricabile per i trasporti e i biglietti separati per i posti che siete intenzionati a visitare.

(Translated by Google) Desperate attention. You have to get the information out of them with a corkscrew (Original) Atencion desesmerada. Hay q sacarles la información con tirabuzón

(Translated by Google) Tourist information center not particularly large but efficient, informative material, different locations with friendly and helpful staff available to the tourist, sofas for waiting for their turn or for the consultation of the material with all calm, some souvenirs and even an ATM. (Original) Centro informazioni turistiche non particolarmente grande ma efficente, materiale informativo, diverse postazioni con personale gentile e disponibile a disposizione del turista, divanetti per l'attesa del proprio turno o per la consultazione del materiale con tutta calma, qualche souvenir e perfino uno sportello bancomat.

A lot better than the other info points. lady who took care of me was smiling and helpful all the time unlike the other info point. Good free wifi and wc is available.

Complete stupid: Lisboa card. Family tickets are cheaper than the discount for the card. And you have to wait on every queue. For what do I need this card?

(Translated by Google) The city of 7 hills ... it's beautiful but you must have good shoes otherwise there is the Lisbao Card (which I highly recommend) for transport and discounts at certain places to visit ... I loved my stay in this city and I would go back ... (Original) La ville aux 7 collines... c'est magnifique mais faut avoir de bonnes chaussures sinon il y a la Carte Lisbao (que je recommande vivement) pour les transports et des réductions à certains endroits à visiter... j'ai adoré mon séjour dans cette ville et j'y retournerais...

(Translated by Google) I went to buy a Lisboa card. It took me a long time to get to my turn because I was kind and kind to guide. (Original) 리스보아 카드를 사러갔던 곳. 안내를 자세하고도 친절하게 해주느라 내 차례가 되기까지 시간이 오래 걸리기도 했다.

Here I recommend collecting Lisboa cards purchased online. Not all outlets print cards.

Little desire to inform, and to work

You can buy Lisbon card from here. Very friendly staff and they give us a lot of tips.

Some staff are not friendly, they don't get up from the chair when customers visit. I think it's from the government department. They even send threatening emails to partners if they question their attitude and give some advice.

Went at the opening time so the line was quite small. We bought our Lisboa cards and went exploring.

We recommend the Ask me Lisboa card. I bought it online before we left. Very practical, we collected the passes at the airport. Quickly pays for itself between museums and transport. Just for the Belém Tower you have to collect tickets at the kiosk in the park before queuing.

The Lissboa Card is recommended - the service is not! The ladies at the office don't speak a general foreign language and give little information about the menu. The card has so many great benefits and we visited so many good places in the capital! It's a shame about this downgrade due to the service of the staff. But I recommend buying it for the price! The historical places in particular are breathtaking and it would be a shame not to see them in the city.

The person who helped us stared at us as if the map was all that needed to be explained. We had to extract the words with a corkscrew, he didn't give us prices or hours of any place and he painted a scribble on the map. Finally he gave us a little book with the museums (without any recommendations that would adapt to our time in the city or preferences) and there we did it. I recommend that the city close the stall and put the little books at the door.

The people were all angry, we looked at us badly and spoke badly but otherwise we were able to get the Lisboacard quickly

Actually zero stars. Were there at 6:45 p.m., the front door was locked. Staff cleaned up. Nobody responded to knocking. Absolute disgrace because it's officially open until 7 p.m. We didn't get any more tickets.

Helpfull

(Translated by Google) Unconditional support for tourists. (Original) Apoio incondicional ao turista.

We bought a lisboa card with a sintra package from the official lisboacard website. I was then told when I arrived that this sintra package doesn't exist. I asked if I could get a refund since, of course, I paid for something and wasn't getting anything for it. I was then told to contact the lisboa card website myself because its not their problem. Why couldn't she have contacted them for me since it was a problem between those two companies? It was not my fault. I expect some help in return for purchasing something. Basically I expected customer service since I was a customer but I got none.

Pure lies! The„fast tracks/lines“ don't exist! It‘s only advantageous if you take public transport, but not otherwise! The benefits are not kept as promised.

(Translated by Google) I recommend buying the Lisbon Card of 72 hours (Original) Recomendo comprar o Lisboa Card de 72hs

(Translated by Google) Tourist information office, French speaking staff, souvenir shop in the back and cafe next door (Original) Syndicat d'initiative, personnel parlant français, boutique de souvenirs à l'arrière et café à côté

(Translated by Google) If you want to know Lisbon, it is a mandatory stop (Original) Si quieres conocer Lisboa, es una parada obligatoria

(Translated by Google) Friendly employees. Correct service. (Original) Vriendelijke medewerkers. Correcte service.

You could buy here your Lisbon Card or any kind of souvenirs related to Lisbon and Portugal. The staff is very friendly and helpful.

(Translated by Google) If you want to collect information, don't go here. (Original) Si vous souhaitez récolter des informations, n'allez pas ici.

(Translated by Google) Difficult to get information. L a young girl did not make an effort to help us because we did not speak English too bad (Original) Difficile d'avoir un renseignement. L a jeune fille n'a pas fait d'efforts pour nous aider car nous ne parlions pas anglais dommage

(Translated by Google) There is progress to be made on the part of the hostesses not always very nice (Belem) and little documentation in French it's a pity (Original) Il y a des progrés a faire de la part des hotesses pas toujours trés sympathiques (Belem) et peu de documentation en francais c'est dommage

Really helpful for information on getting around.

Website says pick up at San Alpo get there counter closed on Mon an Tuesday can not get r tickets still trying to find where to go

(Translated by Google) Fixed (Original) Fixe

(Translated by Google) When the weather is nice (Original) Par beau temps

(Translated by Google) This is an ordinary place where you went to buy Lisboa cards. (Original) 리스보아 카드를 사러 갔던 곳 평범한 안내소다.

(Translated by Google) Lisbon is a beautiful city, but it is chaos and madness. Either you are from Lisbon or get carried away by someone from there and be trustworthy, because the information shines for its absence and it is easy to find "espabilaos" wanting "easy business" And if you move around driving there, you can forget: the indications are betrayed so it is easy to skip your detour and end up in another place and the signals appear designed in order to have excuses to fine. The Portuguese, to defend themselves, have learned to drive to the Grand Theft Auto (Original) Lisboa es una bellísima ciudad, pero es un caos y una locura. O eres de Lisboa o déjate llevar por alguien de allí y que sea de confianza, porque la información brilla por su ausencia y es fácil encontrar "espabilaos" con ganas de "negocio fácil" Y de moverte por allí conduciendo tú ya te puedes olvidar: las indicaciones están puestas a traición así que es fácil saltarte tu desvío y acabar en otro sitio y las señales paracen diseñadas con el fin de tener escusas para multar. Los portugueses, para defenderse, han aprendido a conducir a lo Grand Theft Auto

(Translated by Google) Good explanations in French (Original) Bonnes explications en français

(Translated by Google) Useless tourist office, at least the guy who "informed" us was useless ... unable to tell us how to get to Monsanto park in Lisbon, or if it was a good idea to go to Evora only for a day ... he just said yes to everything we asked him and it was not really information. He did not seem to know his own city, gave us no useful information ... thank you for your uselessness! (Original) Office de tourisme inutile , du moins le type qui nous a "renseigné" lui ne servait à rien ... incapable de nous dire comment nous rendre au parc Monsanto de lisbonne , ni si c'était une bonne idée de se rendre à Evora seulement pour une journée ... il n'a fait que dire oui à tout ce qu'on lui a demandé et c'était pas vraiment de l'information. Il ne semblait pas connaitre sa propre ville , ne nous a donné aucunes informations utiles ... merci pour votre inutilité!

(Translated by Google) Nice but expeditious. Nothing is planned for the many French tourists (Original) Sympas mais expéditifs. Rien n est prévu pour les touristes français pourtant nombreux

(Translated by Google) Good attention (Original) Buena atención

(Translated by Google) excellent location and very helpful staff. absolutely to do the Lisbon card (Original) ottima posizione e personale molto disponibile.assolutamente da fare la Lisbona card

(Translated by Google) Curious city, beautiful places and other very humble, pure city. (Original) Ciudad curiosa, sitios preciosos y otros muy humildes, ciudad en estado puro.

(Translated by Google) If you want information on maps, buses, trams, this is where you go if you don't want an answer. There are not any!!!!! The only info we are given on line 28 is that it works in both directions. No luck there is work and the minibus that was to take over never passed. As for the tourist office at Santa Apolonia station, it was closed !!!! (Original) Si vous voulez des renseignements sur les plans, de bus, de tram, c'est là qu'i faut aller si vous ne voulez pas de réponse. Il n'y en a pas!!!!! La seule info qu'on nous donne sur la ligne 28 est qu'elle fonctionne dans les deux sens . Pas de chance il y a des travaux et le minibus qui devait faire le relais n'est jamais passé. Quant à l'office de tourisme de la gare Santa Apolonia, il était fermé !!!!

(Translated by Google) Lisboa card is handy. Employees unfortunately have a stiff attitude (Original) Lisboa card is handig. Medewerkers hebben helaas een stugge houding

(Translated by Google) Visitor service center, it is essential to go to consult (Original) Centro de atención a visitantes, imprescindible ir para consultar

Easy for public transport when you use the Lisbon card. Otherwise the discounts you get on some places aren’t worth the hassle

Good service!

Only had to queue for a short time, everything went quickly. Only the opening times are not very good for tourists, from 10am til 6pm.

Others are correct that they close earlier than the time. When we asked at the desk what time they closed, she repeated 7pm, but we said we arrived before, and then she said they close the doors before 7 pm. Basically, if you come, come before 6.30 pm.