Staff working in man's section gives idea they are not interested in working or helping. Yesterday I bought one shirt and asked if they could size it down in hips a d the girl working there told me they cannot do that since it will change the model to skinny. I asked where is the model skinny and she replied that they do not have that shirt in model skinny. What is the point of service of adjustments if you can not size it down? One start to this Zara store!

The staff is very rude. the staff lady handing cash counter was cursing in other languages as I was on phone and I didn’t listen her she complained all the customers who was in queue . I was stopped for two minutes and was shocked for such a bed behaviour towards customers and I replied that please learn customer service we are paying n buying the things nothing is free and emergency can come people be on phone, but not ready to listen and didn’t stop to curse . Please Zara management check and your staff and give training for customer service management . Thank you

I wish the store manager had a badge with her name. The worst customer service experience was here. I requested a refund, and the staff tried to decline my request, claiming that I was wearing it. While I was clearly not. I had to waste an hour of my time to get my refund. I told the store manager that because of them, I had an anxiety attack, and they ignored me and didn't even apologise. AVOID this store at any cost!!

Poor poor service.

(Translated by Google) Well, I went to Vasco da gama's store to try a piece, I realize that the piece is defective, I talk to an attendant and I talk about what happened, she asks me to leave the piece with the others who are about to clean and I ask if there are more pieces in the store available and it says no, then ask me if I want to order online. I agreed, of course. The next day I receive a message saying that the piece ordered online is already in store. I found it strange, a piece that did not exist in the store, to be available the next day, is not usual. But I went, soon with certainties that would give me the very same defective piece, said and certain. I ask to speak to the manager and the only answer she gives me is “well, what is the solution?”. The lack of professionalism is ridiculous. If it weren't for me to notice that the piece was the same, it would probably go to someone else who would quickly break down, because the seams have to open. The manager's solution was to send me to another store to get the pants. Nothing resolved. He looked at me and said that they must have confused which parts were defective and which parts were going to be sold online. Professionalism is zero. And you can be sure that the defective parts, if not for you, go to someone else, put everything together and someone will have a defective part. (Original) Ora muito bem, fui à loja do Vasco da gama experimentar uma peça, apercebo-me que a peça tem defeito, falo com uma atendente e falo do ocorrido, ela pede-me para deixar a peça ao pé das outras todas que estão para higienizar e eu pergunto se tem mais peças na loja disponíveis e a mesma responde-me que não, pergunta-me então se quero fazer a encomenda on-line. Concordei, claro. No dia a seguir recebo uma mensagem a dizer que a peça pedida on-line já está em loja. Estranhei, uma peça que não existia em loja, estar disponível no dia seguinte, não é habitual. Mas fui, logo com certezas que me dariam a mesmíssima peça com defeito, dito e certo. Peço para falar com a gerente e a única resposta que a mesma me dá é “pois, qual é a solução?”. A falta de profissionalismo é ridícula. Se não fosse eu a reparar que a peça era a mesma, provavelmente esta iria para outra pessoa que se iria estragar rapidamente, porque tem as costuras a abrir . A solução da gerente foi mandar-me para outra loja para ter as calças. Nada resolvido. Ficou a olhar para mim e disse que devem ter confundido que peças tinham defeito e que peças iriam para vendas on-line. Profissionalismo é zero. E podem ter a certeza que as peças com defeito se não forem para vocês, vão para outra pessoa, juntam tudo e alguém há-de ficar com uma peça defeituosa.

Rude staff, overpriced clothes. Not worth a visit

I asked the staff for the right size of shoes and they say it will take 10mins, I patiently waited, after half an hour the staff is still lost and doesn’t know what’s going on with my shoes! bad bad bad service and I do realize that my little comment won’t change anything 🤬🤬🤬

The most terrible service here

Nice and beautiful place

(Translated by Google) Spectacular tent 🌟🌟🌟🌟🌟 five stars‼ ️ (Original) Tenda espectacular 🌟🌟🌟🌟🌟 cinco estrelas‼️

It’s my preferred store in Lisbon, Portugal. Responsible price & good services.

Terrible!!! Opening the doors at 09:10 and when entering they are so rude as they tell you they are not open..Speaks Portuguese only and have no regards how to talk and how to politely say we are not open yet. Rude Rude Rude

Only one floor with poor options for men's clothes.

Beautiful clothes

The worst stuff ever. They don’t know anything and can’t help you. After this experience I don’t want to buy anything from Zara anymore. Cheap and low quality clothes, same as their employees.

Great service, the shop was organised ans the staff helpful and friendly. Nice shopping experience. Merci

(Translated by Google) When I have a gift to do I really like to buy gift vouchers at Zara. Plenty of choice at a good price. (Original) Quando tenho uma prenda para fazer gosto muito de comprar vales prenda na Zara. Muita escolha a bon preço.

Zara's standard, nothing more

Lots of nice pieces

Nice store with plenty to choose from

Nice collection