In my opinion this hospital needs to get closed. We came with our daughter and she had an infected and hot foot and could not walk anymore. The nurse told us that they cannot help cause we had no passport and sent us away. We told her that we were just on a day trip and that our house with the passport is 70 miles away. We showed our IDs and told them to pay cash, but they told us that their boss says " no". This boss was too cowardly to come out and discuss with us and so the poor girls at the reception just talked to us. A hospital with this kind of management and what sends sick children away is in my eyes a shame for the beautiful town of Lisbon and the nice people.

This is the most expensive hospital I ever had. Not only the payment, every time I went there, you always need to wait for 1 and half hours more than your actual appointment time. Now I already paid more than 1500 EUR, but still no results from the hospital. NOT RECOMMEND IT! If you want to waste your money, then you can go.

Super long waiting times despite appointments - almost every time. Staff is nice. Building is new and clean. No real help at the moment when I needed an urgent appointment.

Very bad service. Went for a dental appointment, ended up having surgery for the price of 200€. Only a year later the clinic bothers to tell me this surgery is not covered by any insurance lol. Is this plastic surgery perhaps? Had the same surgery for 65€ in another private clinic in Lisbon. Covered by my insurance. Watch out for what you pay! Absolutely unbelievable.

One of the worst clinics i have visited abroad concerning the quality of the doctors. Old doctors without any willingness to assist in detail a patient. Both the departments of dermatology and gynecology are extremelly poor in doctors. It is very hard to book an appointment with a good doctor and you have to wait for an examination for 2 months. Do not recommend.

Appointment at 15:30 Waited till 18:00, then our number came up just to go in and find out doctor isnt available. Receptionists being rude and not helping. Avoid this hospital :-)

Unbelievable that this is a private hospital. I have experienced better facilities and waiting times in 3rd world countries. After paying 113€ we waited 5 hours. They seem to have only 2 doctors on duty.

I was always treated with the utmost friendliness; the doctors tried very hard to explain everything and make it understandable. The operation was professional and the care afterwards was competent, warm and holistic. I was surrounded only by warm and friendly people. The room facilities were excellent.

I will start this off by saying I'm not from Portugal, nor do I speak Portuguese. I've been a ER Nurse for 8 years and was frightened to have to engage with a healthcare system I wasn't familiar with in a country where I don't speak the language.... The staff at CUF were amazing. I had to go to 2 CUF locations: this one and the one near Belém. They had some staff that at least spoke enough English that we could communicate, they were kind and very friendly and caring. I ended up needing day surgery at Descobertas and they were all so friendly and compassionate. The Doctor, nurses and support staff made me feel at ease. I would HIGHLY recommend CUF (a private hospital) if you ever need that level of care. Even the prices seemed very reasonable as I had 3rd party insurance I had to pay out of pocket, which coming from America can bankrupt you. You'll be in good hands if you come to CUF.

I’ve been waiting for almost 3 weeks for an MRI report. I have gone up to the hospital to request it, I have checked MyCUF every day, and I have emailed multiple times. This is ridiculous. I need this report for a surgical procedure! I’ve told them this many times. It’s semi-urgent because I AM in pain but they do not care and take even longer. If this was a true emergency, I’d be dead. I’d hate to have to go to the emergency room there. I don’t know what to do anymore.

I often come here for my doctors appointment but the receptionists there are mostly in need of lots of training in terms of customer service. No any filter to show you they do not welcome any foreigners or they will express extreme rudeness to you if you don't speak Portuguese. It's a shame that the doctors and nurses works hard here but it doesn't show it at the front desk. In my opinion if you don't welcome foreigners in your country to use private health care services, everything should be automated.

Simply disgusting quality of service from the administration. I give them one star! Alternatively, the hospital management enter the kpi for their work. The more people you serve, the more your salary will be, because it’s unbearable, they do everything they want, just not their work.

Happened during the night: I was sent from CUF Torres Vedras to CUF Lisbon as it was urgent to see a plastic sergeant to have a look at a deep wound at the ankle. Literally I was waiting for 4 hours and nothing happened. Being sent from one room to the other, a doctor said she will come back to check it in a moment but never came back. in the end another doc apologized that they didn’t do anything and I won’t have to pay anything neither but that didn’t help me. They took off my bloody bandage from my ankle and left me without it, I had to ask several times to get a new one so I could finally leave the hospital and come back in the morning when the actual doctor would be able to check. They could have communicated that before. Do not go there during the night.

AVOID. Terrible so called hospital. I had an operation there in January 2019 and am worse since. The Surgeon misled me with false hopes. The staff are incompetent there also. I made formal complaints in their complaints book months ago and they have not even replied! I emailed them many times too and still no reply. This apparantly is illegal as they must respond. Take my advice... Don't use this BAD hospital. They are con artists there. Cheats.

Medical team(those that operate you) is very good, yet some of the nurses and the administrators works as if they were fish on land. As examples they did not provide sufficient pain relief and did not assist at all in basic needs. Very bad communication on their behalf and poor followup. For using a private hospital, I have done everything myself, calling and sending emails up to 7-8 times regarding one issue. When they say "we call you", that does not happen

overpriced and terrible urgency service. Plus the nurses and staff are rude and unwelcoming. If you are looking for quality private health care choose another hospital.

Very very very bad service. Big lines, not nice staff at all. No opportunity to keep a social distance. And why in 21 century I should come for results for any tests to them? No sending by email. I tried to install their App. But it asked me Portuguese Id picture. Why you work with international clients, but can’t provide them with using App also? I am so disappointed

The pediatrics emergency triage was attended by a nurse staff who didnt speak any English. The 50+ aged lady was a bit rude in approach with less fluent Portuguese speaker. She treated us in a way where it was a free service even after coughing up 103 Euros for emergency consultation. The staff didnt respond to the queries and she was unprofessional. Initial doctor consultation took 3.5 hours with inefficient queue handling system.

I'm from a family of physicians. I chose to deliver my 1st baby in this hospital a few days ago. The only reasons why I chose it was because it was the only place in Lisbon where my private doctor works (her main hospital was out of reach for us) and because I wanted some privacy while staying with my husband and with the baby. The best: facilities, customised meals, 24h support from nurses/staff. The worst: overall lack of competence, lack of manners by some of the staff - I was even bullied at the cafeteria -, incompetence in the procedure for creating the baby's ID card. I won't go there for a 2nd baby. There are better choices in the public and private national health systems when we want respect for the patient, reliability and effectiveness.

Emegency is so extremely slow. You will wait there for hours until your turn and this is supposed to be a private hospital.

(Translated by Google) I did a Covid test today at Cuf Descobertas and I was scared by the safety conditions that the Hospital practices. Very small room without any ventilation in which the possible contaminants occur in the same chair. I thought about giving up because of the risk I was going to take. I would like to know if they meet DGS standards (Original) Fiz hoje teste Covid na Cuf Descobertas e fiquei assustada com as condições de segurança que o Hospital pratica. Sala muito pequena sem qualquer arejamento em que os possíveis contaminados se sucedem na mesma cadeira. Pensei em desistir pelo risco que ia correr. Gostava de saber se cumprem normas da DGS

For 2 years i visited the hospital to pinpoint what is my diagnosis , 2 doctors diagnosed me with totally different diagnose that effected my health , until i went to DR OUT SIDE OF CUF & he pinpoint the issue from 1st visit & now i am feeling better . Drs in CUF they have no passion or ethical responsibilities to treat people, they are sooo commercial ! They ignored my symptoms that it was a clear indication that i was suffering from chronic inflammation for 2 years . I DONT RECOMMEND CUF !!

I highly recommend you to use the app “My Cuf”. You can book an appointment with the department you want and even pick the doctor you want according to his language skills. On site is also very well organized. I just removed one star because I have to pay 2 extra euros for a Covid tax. It doesn’t really make sense.

My child had an ear ache and we came to this location for diagnosis/treatment. The longest we waited was at the check in area, but mostly everything is automated - get a code, wait to be called, give id, pay and wait to go through triage. It took us about 20 minutes between triage, seeing the doctor, getting prescription/discharge. Everyone was very nice and patient with my child who had a bit of a hard time existing symptoms. 100% recommend the pediatric area.

Lousy medical service, my wife had 4 attempts to draw blood because they couldn't find a vein. The medical service do not speak English! They really don't talk! we used google translate! it's ridiculous.

Went to the ER with an obvious broken finger. The doctor wasn't able to spot it on the xray. Came back 4 days later to see a specialist. He knew about the fracture but didn't treat it. Instead asked me to keep it still for 4 weeks. It took me 3 weeks to find out that this was the wrong treatment (no treatment!!) As the fracture was complicated and fragile. By then it was too late to be treated. So I am left with a malunion and limited movement for the rest of my life.

I had a horrifying experience with Manuela Soares. I do not wish to post my personal details here, but this woman should NOT be allowed to see patients. I filed a complaint and the hospital said they “investigated” but didn’t contact me or make any attempts to solve this issue. Better to be safe and go to Luz Hospital.

Let me start off by saying that I speak little to no Portuguese and recognize that everyone should not be expected to speak english. That being said I have had 10 appointments and a surgery at this hospital and I could not be happier with the level of care, cleanliness, and the staff. Quite a few speak english and if they do not they are patient with using translator apps to communicate or grabbing a co worker to translate. My nurses were attentive, everything went well, and my doctor made sure that I throughly understood the procedure and recovery. They found my vein first try every-time which is no small feat on me. Overall I was delighted with my experience.

I've been to this hospital 4 times in 6 years and always had a very good experience (as good as it can be while sick or injured). Staff and doctors are friendly, speak English. It's well organized, services are pretty close to each other and we're given good guidance. The service coverage by insurance is excellent, I've gotten out of here with consultation + 4 exams done including multiple X-rays and blood analysis paying only 20€, while clinics charge 70 for a basic consultation. If anything, material seems insufficient: I've seen cleaning staff having to ask doctors for gloves and my doc's computer froze regularly, stalling the consultation ~15 mins.

(Translated by Google) A truly Capitalist hospital, as far as the human condition is concerned, little or nothing is interested. Impressive the lack of humanity and empathy for others. That What is important is the payment now the person being treated in a minimally respectable way does not exist for this company. They went to another private or public hospital if they wanted to be treated with due respect. (Original) Um hospital verdadeiramente Capitalista , pois no que concerne a condição humana pouco ou nAda se interessa. Impressionante a falta de humanidade e de empatia pelo próximo . Aquilo Que é importante é o pagamento agora a pessoa ser tratada de forma minimamente respeitável não existe para esta empresa. Dirigiam se a outro hospital privado ou público se querem ser tratados com devido respeito.

(Translated by Google) Terrible service in "emergency rooms", which has nothing urgently. Incompetent doctors giving me false information about my subject. I had to go to another hospital because they didn't solve it, having paid 1,059€. CUF NEVER AGAIN!!! (Original) Péssimo atendimento nas "urgências", que de urgência nada tem. Médicos incompetentes dando-me informações falsas sobre o meu assunto. Tive de recorrer a outro hospital pq não resolveram, tendo pago 1.059€. Cuf NUNCA MAIS!!!

(Translated by Google) I have nothing to complain about my doctors and care, I've been operated three times there, I think I should only change the diet, because I spent five hours in the operating room, to eat breakfast bread cheese and an orange copal, I thought this was absurd , after almost eight hours fasting, it was yes, to bring a porridge, a natural orange juice and a fruit, not to mention that breakfast serve very late, I was already starving, because I had lost a lot of blood in the surgery. I found it absurd when I woke up with a lot of pain the nurse who came to put the serum on me just smelled his hands, I did not accept and another answered me, and the value of parking is abusive, today I just got a prescription, leaves before 15 minutes and I paid 1 euro and 20 cents, do we not pay so much for health anymore? There is my outburst! (Original) Não tenho o que reclamar dos meus médicos e atendimento, já fui operada três vezes aí, acho que só deveria mudar a alimentação, pois passei cinco horas no bloco cirúrgico, para no pequeno almoço comer pão queijo e um copal laranja, achei isso um absurdo, depois de quase oito horas em jejum, era sim, para trazerem uma papa de aveia, um sumo natural de laranja e uma fruta, sem falar que o pequeno almoço servem muito tarde, eu já estava a passar mal de fome, pois tinha perdido muito sangue na cirurgia. Achei um absurdo quando ao acorda com muitas dores o enfermeiro que veio colocar o soro em mim só cheirava a cigarro suas mãos, eu não aceitei e outro me atendeu, e o valor do estacionamento é abusivo, hoje fui só pegar uma prescrição médica, sai antes de 15 minutos e paguei 1 euro e 20 cêntimos, será que já não pagamos tão caro pela saúde? Fica aí o meu desabafo!

I am trying to book an appointment with my neuro surgeon for weeks and the hospital just never ever picks up the phone. A shame for a private hospital.

Excellent service at the pediatric emergency service, fast and very efficient. Totally recommend - we felt very welcome and children were treated with lots of care. ❤️

As an international traveller I was nervous what the service would be like and the cost. It turned out to be reasonable and I paid upfront but it can be covered by insurance. Was seen by an English speaking doctor in less than 2 hours. I came at 4am and left at 7am. I had a bad cough and was examined and x rayed. Turns out I had a lung infection and was grateful I had tests done and was prescribed with the right medication. Overall had a pleasant experience!

Worst hospital I've ever been. Charging you is fast, and the first thing they do; but I have waited more than 3 hours (in the emergency) for my daughter, and nothing had been done.

Poor service and the doctors don’t seem to care about the patient. I went through 6 different psychiatrists in different CUFs and no one seem to care, they just want to get rid of the patient as soon as possible. No empathy at all. It’s crazy how someone does psychiatry and don’t want to help people that really need it.

Horrible service and quality. Avoid at all costs. Corrupt administration that over bills and has no regard for patients.

I have a very positive impression of the emergency services. As you have, on other occasions I have had an emergency and it is this service that I trust. Waiting times are acceptable and the care provided is always efficient and reassuring. All the doctors and nurses and receptionists I have encountered are extraordinarily competent, humane and kind. When you leave the unit, you are left with the feeling that the most has been done. I thank everyone and wish them all the best personally and professionally.

Today we received a message about cancelation and rescheduling of our consultation after I had already been downstairs and made an admission. I understand that the doctor may have had some unforseen circumstances, but I'm totally disappointed with the way the hospital handled this situation. Since we already arrived there with the baby, I'd expect them at least to offer a consultation with another pediatrician in that morning but unfortunately, we just wasted our time and will need to wait another two weeks to see the doctor.

Exam by appointment and even then they are an hour late in being seen. The only part that is EXTREMELY FAST is when paying. When it was time to leave the exam, the queue was an incredible 3 minutes long.

Impeccable and well organized service.

Unorganized.

Permanent pediatric care is terrible. There is nothing urgent about this service. Whenever I come here, the average waiting time exceeds 2 hours, regardless of what it says on the website. Average waiting time between screening and consultation is desperate when the average consultation time does not exceed 10 minutes. Outdated medical procedures without any customer focus.

The waiting time for obstetrics is ridiculous. For 9 out of 10 appointments I had to wait more than one hour, sometimes even 2 hours. When you have to reschedule the appointment, you have to wait 3 months, this is not even possible when you are pregnant. It would be a major improvement if they could inform us about the actual waiting time (by app or SMS) so you can do something else in the time you have to wait. Writing this while I am waiting again…..

I made an appointment for a Breast MRI at CUF and they tell me that the doctor who prescribed the exam will have to ask my health insurance for authorization for me to carry out the exam. It is unacceptable for doctors to resolve bureaucratic issues when CUF has the duty and obligation to perform this function as the examination is carried out in these facilities. I will do the MRI in another place where they have greater respect for the doctors' work.

We would like to thank the entire obstetrics team at CUF Descobertas Hospital, especially Assistant Vera who was tireless, Marlene, Nurse Cristina, Nurse Sara, Nurse Mónica, Nurse Cátia and Nurse Mariana from the birthing unit for all the support shown and humanity on the day most important of our lives, the birth of our Alice 🩷 I recommend the Hospital to everyone, and you are in good hands, especially if the doctor is Dr Inês Leitão 🙏 Thanks. Inês Seoane and Pedro Vale

said i couldn't play fortnite while recovering

THE WORST!! They move so slow!!! I am so mad I had deliver my baby here! They gave me the epidural when I was 9 cm!!! By that time It was too late and they shouldn’t have gave it! I felt everything and was so miserable! Once the baby was born they took me to this room and ONLY monitored me! They never took the babies temperature or checked her oxygen the whole 5 days I was there! They said if I was at home how would I check! I’m like what!! Where at the hospital yours supposed to! My baby suffered for 3 days! With breathing! I told them she kept spitting up and needs to get suctioned they told me it’s hair in her mouth! I said she is not a catB wht the hell! She doesn’t have a hair ball! So day another nurse seen what I was talking rushed the baby out the room! Came back 10 min later and said they had to suctioned the baby! I said wow!! Finally someone pay attention and listen to me!! There is not lactation Consultant to help making sure I had enough milk which I didn’t! Because the baby wasn’t urinating or pooping! I told over and over and they finally gave me formula and the baby poop and pee just fine! When it was time to check baby hearing they tell me I had to pay! But if I think baby can hear it’s ok. I told them why do I have to pay if I have insurance a heating test is routine for a new baby! So I finally got home 3 days later I realized they didn’t register the baby! I am from the U.S so I wouldn’t know. So I called and had to go back to the hospital to get the declaration or birth only since I left the hospital originally I couldn’t register her there anymore! I do not recommend this hospital to anyone!!! They are not attentive and irresponsible!! Even nurses told me this hospital is no good!! And a doctor told me he wouldn’t work here after he was offered many requests too!

Just had the worst consultation experience ever! Doctor Elisete Cortes, the gynecologist, who doesn’t speak English (I was promised she did), treated me in a humiliating and unprofessional way, she didn't explain why I had pain, didn't address any of my concerns until I had to insist with her! She didn't want to give me a prescription for contraceptives although I asked her several times and it's normal practice and also allows you to have a dicsount. Going to a gynecologist is a sensitive matter and I felt terrible after being attended by this horrible woman who treated me as if I was stupid and was grimacing the whole time. Clearly one of the factors was that I am from Eastern Europe and don't speak Portuguese. Would not wish for any woman to be treated in such humiliating way! Can't believe a private hospital hires these doctors and allows such level of emotional incompetence.

Urgências: Arrived at 14:00 today and it’s 21:28 and i’m still here.

They are too slow for visiting their patients, I had ecography today with previous appointment and I waited near 2 hours waiting for my name to be called. Besides that I would like to add, for getting an appointment for an exam u have to wait 1 to 2 months worse than public hospital. My appointment cancelled because of their computer problems and for giving me another time they did not even make a compensation. They gave me another appointment 1,5 month later.

Took ages to get served and is ridiculously priced. Would not recommend

Unwilling and incapable idiots for doctors. This hospital makes money by sitting around and doing nothing. I am very disappointed. Going here was a waste of time and money.

Excellent professionalism of all staff. My first preference in health care. I've already done there a cirurgy to the ACL.

I had a really bad experience, I called the hospital to have an appointment with a gynecologist, I asked for someone who could speak: English, German, Italian or French, once I was here I found out that the gynecologist didn't speak english, plus it seemed she bought her degree at vasco de gamas. She was really unprofessional, she didn't listen to me and she made me doing a bunch of exams I had already done in a public hospital. Once I came here she already had an ultrasound I ve done in a public hospital and the blood exams, I have already told her I wasn't pregnant and that I have been bleeding for 1 month even though I wasn't on my period. Instead of understanding immediately that it could have been a polyp to remove, she made me redoing all the exams I already did. It would have been enough redoing just a clearer ultrasound and check it out if it was a polyp or not and fix my problem immediately. So I paid a lot of money and she didn't understand anything, she seemed to be pretty ignorant. She said I was bleeding because I was stressed, stressed of what? Does a man bleed from his penis if he is stressed? And she said it was normal I was bleeding from my vagina while I was having sex even though I lost my virginity long time ago. So I came to complain a second time because I wasn't happy of her job, once I came she prescribed me an other ultrasound to do after my period, I did the ultrasound at affidea and it came out I had a polyp and this was the reason for which I was bleeding and the polyp grow up so the solution was changing gynecologist and remove the polyp. I am honestly speechless

(Translated by Google) An excellent Hospital, with exceptional service. All visits to this hospital were resolved in a timely manner with high professionalism. (Original) Um excelente Hospital, com um atendimento excecional. Todas as idas a este Hospital, foram resolvidas em tempo útil com um elevado profissionalismo.

不推荐去这里。我肾结石疼，二月做个B超漏查，结果出来全是好的，误诊。8月去做第二次B超，讲明右边腰胀，但是医生很敷衍的。

(Translated by Google) The attention of the health personnel has always been excellent, however, I cannot say the same for the administration. I had a miscarriage and had to clean my uterus on the 26th of June, due to urgency. I paid 750 euros before the surgery and insisted to know if I had to pay anything at the exit. They confirmed that everything was paid for and that they would deal with my Medis authorization insurance. Within a week, they said, there would be an insurance response to let them know if they participated. Days later, I get a message saying that I had an invoice to pay for 40 euros (In the end it was to pay something on my departure after leaving). Today, July 31st and 5 weeks after surgery, I don't know anything about the authorization process. I heard that Cuf only sent the authorization request to Médis on the 23rd of July. It's shameful. (Original) A atenção do pessoal sanitário sempre foi excelente, no entanto, não posso dizer o mesmo da administração. Tive um aborto espontâneo e tive que fazer uma limpeza do útero no dia 26 de Junho, dando entrada pela urgência. Paguei 750 euros antes da cirugía e Insisti para saber se tinha que pagar alguma coisa na saída. Confirmaram que estava tudo pago e que iriam tratar com o meu seguro Medis da autorização. Numa semana, disseram, iria ter uma resposta do seguro a informar se comparticipavam. Dias mais tarde, recebo uma mensagem a dizer que tinha uma fatura para pagar de 40 euros (Ao final era para pagar alguma coisa na minha saída depois da baixa). Hoje, dia 31 de Julho e passadas 5 semanas da cirugía, não sei nada do processo de autorização. Soube que a Cuf só enviou o pedido de autorização a Médis no dia 23 de Julho. É vergonhoso.

(Translated by Google) Excellent professionals (doctors, nurses, assistants, all without exception!) (Original) Excelentes profissionais (médicos, enfermeiros, auxiliares, todos sem excepção!)

(Translated by Google) Wonderful staff, grade 10, hygiene, comfort, perfect security, I recommend, I was treated very well. (Original) Maravilhoso equipe nota 10 ,higiene , conforto segurança perfeito eu recomendo fui muito bem tratada .

(Translated by Google) With regard to protocols with health subsystems, it is undoubtedly one of the most disrespectful sites! With regard to medical acts, I will leave out small unpleasant details and move on to what I consider worse. Obstetrics consultations with 3 hours and more delay? Even in a pandemic time? But what kind of (dis) organization is in this house? Inadmissible! Pregnant already in the last month having to wait this long? In appointments that were already scheduled? Too bad ... Terrible! (Original) No que toca a protocolos com subsistemas de saúde, é sem dúvida dos sítios mais desrespeitador! No que diz respeito à atos médicos, vou deixar de parte pequenos pormenores desagradáveis e passar ao que considero pior. Consultas de Obstetrícia com 3h e mais de atraso? Até em tempo de pandemia? Mas que raio de (des) organização é que impera nesta casa? Inadmissível! Grávidas já no último mês a terem que esperar este tempo todo? Em consultas que já estavam marcadas? Muito mau... Péssimo!

(Translated by Google) I had evaluated CUF very well two years ago when I was attended by Dr. Amália. However, I went to my first consultation with Dr. Patrícia for obstetrics and sincerely for mothers looking for a host I do not recommend. I think it is a time when the doctor should pay more attention, as it is a mother. She was just professional, zero touch with the moment I was living. I leave the record here for the other mothers to avoid discomfort. If you are not looking for a host, you can go easy. (Original) Tinha avaliado a CUF muito bem há dois anos atrás quando fui atendida pela Dra. Amália. No entanto, fui passar na minha primeira consulta com a Dra. Patrícia para obstetrícia e sinceramente para mães que procuram um acolhimento não recomendo. Acho que é um momento em que o médico deve ter mais atenção, pois trata-se de uma mãe. Ela foi apenas profissional, zero tato com o momento que eu estava vivendo. Deixo aqui o registo para que as outras mães evitem o desconforto. Se não procuram acolhimento podem ir tranquilas.

(Translated by Google) dental medicine of excellence (Original) medicina dentária de excelência

(Translated by Google) Congratulations on the dedication and professionalism of your employees. (Original) Parabéns pela dedicação e profissionalismo dos vossos colaboradores.

(Translated by Google) Professional excellence (Original) Excelência profissional

(Translated by Google) I am grateful to the entire medical, nursing, health technicians, assistants and administrative staff who attended me when I was there (floor 6) from 23 to 29 June. Well there (Original) Grata a toda a equipa médica, de enfermagem, técnicos de saúde, auxiliares e administrativos que me atenderam quando aí estive internada (piso 6) de 23 a 29 de Junho. Bem hajam

(Translated by Google) Bearing in mind that it is a Private Hospital, and apart from it, they should take into account Consideration of the patient's real condition. I was mistaken in the diagnosis several times during my pregnancy, having trusted the doctors' word that everything was fine, not knowing (because I should have It has been explained, as a user who is not connected to the medical field, I have no obligation to know everything, or even to know) that the results of the ultrasound and analysis were indicating a serious diagnosis of pre-eclampsia. On June 24th, after an internal hypertension medical consultation in pregnancy, I was recommended by the doctor to go to the general emergency room, then they went to the obstetrics emergency room. Conclusion I spent more than 3h in a chair only having been given pills to lower the tension and after another 2h they lay down in one of the emergency beds, only with monitoring, until 12 noon the next day, when having 27 weeks of pregnancy and without they never found me a place in obstetrics and being in a serious clinical condition they transferred me to Maternidade Alfredo da Costa. (Original) Tendo em conta que é um Hospital Privado, e à parte mesmo de o ser, deveriam ter em Consideração a real condição do doente. Fui enganada no diagnóstico várias vezes durante a minha gravidez, tendo confiado na palavra dos médicos em como estava tudo bem, desconhecendo ( porque me devia ter Sido explicado, como utente que não está ligada à área de medicina não tenho a obrigação de saber tudo, ou mesmo de saber) que os resultados das ecografias e análises estavam a indicar um diagnóstico grave de pré-eclampsia. No dia 24/06 após consulta de medicina interna de hipertensão na gravidez foi-me indicada pela médica a dirigir-me às urgências gerais, nas mesmas logo me dirigiam para as urgências de obstetrícia. Conclusão passei mais de 3h numa cadeira só me tendo sido dado comprimido para baixar a tensão e depois de mais 2h deitaram-me numa das camas da urgência, só com monitorização, até às 12h do dia seguinte, quando por ter 27semanas de gravidez e sem nunca me terem arranjado vaga na obstetrícia e estando num quadro clínico grave me transferiram para a Maternidade Alfredo da Costa.

(Translated by Google) Based on my entire history as a patient, CUF Descobertas is my preferred health unit. (Original) Baseado em todo o meu historial enquanto doente, a CUF Descobertas é a minha unidade de saúde de preferência..

(Translated by Google) I went to the CUF Descobertas Hospital and was very well received. (Original) Fui ao Hospital CUF Descobertas e fui muito bem recebidos.

(Translated by Google) At the age of 63, I had the misfortune of having an acute appendicitis that took me to the emergency room at CUF Descobertas Hospital and to an emergency operation. From the first to the last minute of the 4 days I was hospitalized, the treatment that was provided to me - by the medical team, by the nursing staff, by the other CUF employees - was absolutely excellent. The attention and kindness of all the people who treated me deserves to be registered, which I do with pleasure. And the affection and permanent concern for my well-being were worth noting. (Original) Tive o infortunio de, aos 63 anos, ter uma apendicite aguda que me levou á urgência do Hospital da CUF Descobertas e a uma operação de urgência. Desde o primeiro ao último minuto dos 4 dias em que estive internado, o tratamento que me foi proporcionado - pela equipe médica, pelo pessoal de enfermagem, pelos demais colaboradores da CUF - foi absolutamente excelente. A atenção e gentiliza de todas as pessoas que me trataram merece ser registada, o que faço com agrado. E o carinho e permanente preocupação com o meu bem estar foram dignos de registo.

(Translated by Google) It is not a place to be recommended to anyone, lousy service and very expensive when consulting various specialties. Doctors want to dispatch patients as soon as possible and make another appointment. I got to consult several specialties and be dispatched in 6 minutes, I don't miss it back More and more dissatisfied users, will no one in the administration pay attention to these recurring problems. (Original) Não é local que se recomende a ninguém, péssimo serviço e muito caro nas consultas de varias especialidades. Os médicos querem é despachar os utentes o mais rápido possível e marcar novamente outra consulta . Cheguei a ter consultas de varias especialidades e ser despachado em 6 minutos , não tenho saudades de lá voltar Cada vez mais utentes insatisfeitos , será que ninguém da administração dá atenção a estes problemas recorrentes .

(Translated by Google) First experience and it was in Teleconsulta. General and Family Medicine doctor very friendly and seemed very competent. however, 3 days after I continue to wait for analysis prescriptions to be sent. Waiting times for answering the phone are too long for a private institution. I booked through my health insurance and they issue a private invoice (which is only more than three times what I'm supposed to pay). I don't know how they work… .. (Original) Primeira experiência e foi em Teleconsulta. Médica de Medicina Geral e Familiar muito simpática e pareceu muito competente. contudo, 3 dias após continuo a aguardar envio de prescrições de análises. Tempos de espera para nos atenderem o telefone são demasiado longos para uma instituição privada. Efetuei marcação pelo meu seguro de saúde e emitem fatura em valor particular (que é só mais que o triplo do que é suposto eu pagar). Presencialmente não sei como funcionam…..

(Translated by Google) Already was better. You only see money. (Original) Já foi melhor. Só vê dinheiro.

(Translated by Google) If we give money we do it, however if it is a responsibility we also forward it to the public. Good employees, bad work policy. (Original) Se der dinheiro nos fazemos, no entanto se for de responsabilidade também encaminhamos para o público. Bons funcionários, péssima política de trabalho.

(Translated by Google) I give 1 because there is no way to give zero. Terrible, really bad. Orthopedics appointment scheduled for 9:30 am, I arrived at 9:20 am. Right now it's 10:30 and nothing. I went to the infirmary to ask and very unfriendly I was informed that the doctor had just arrived. It has already happened to me to be late for an appointment and not even be able to make admission, but waiting 1 hour without any kind of consideration by the clinic is normal. A lot of work ahead, as the level of incompetence is catastrophic. (Original) Dou 1 porque n tem como dar zero. Péssimo, muito mau mesmo. Consulta de ortopedia marcada para as 9h30, cheguei as 9h20. Neste momento são 10h30 e nada. Fui à enfermaria perguntar e muito antipaticamente fui informada que o médico tinha acabado de chegar. Já me aconteceu chegar atrasada a umaconsulta e nem conseguir fazer admissão, mas ficar 1 hora a espera de consulta sem qualquer tipo de consideração por parte da clínica, é normal. Muito trabalho pela frente, pois o nível de incompetência é catastrófico.

(Translated by Google) MISERAVEL service is the only word that occurs to me. Since entering the emergency room (midnight and shortly) needing stitches, the waiting time was three hours after the screening plus two waiting for the doctor. How much lack of professionalism and so much disregard for users is possible. Worse than a public hospital. (Original) Atendimento MISERAVEL ė a única palavra que me ocorre. Desde a entrada na urgência (meia noite e pouco) a precisar de pontos, o tempo de espera foram três horas depois da triagem mais duas à espera do médico . Como é possível tanta falta de profissionalismo e tanta desconsideração pelos utentes. Pior que um hospital público.

(Translated by Google) It seems that when I entered the emergency doors, I signed a blank check, I was sent from one doctor to the other, without first asking me if I was willing to pay for this "referral". I didn't understand why I was examined by a doctor and the other one was just to give me the prescription (he didn't examine me). But the end result was to charge me two consultations! Bad faith? (Original) Parece que qdo entrei pelas porta da urgência, assinei um cheque em branco, fui encaminhada de um medico para o outro, sem me perguntarem primeiro se estava disposta a pagar esse "encaminhamento". Não entendi o porquê de ser examinada por um médico e de o outro servir só para me emitir a receita (não me examinou). Mas o resultado final foi cobrarem-me o valor de duas consultas! Ma fé?

(Translated by Google) Doctors are old and incompetent. We have had severe to very poor experiences with a gynecologist, pediatrician, dermatologist, urologist and pediatric dermatologist. The consultations are slingshot, rare information and sometimes wrong diagnoses! The pediatric dermatologist didn't even look at my daughter's skin rashes on her body and diagnosed eczema when she had a feet, hands and mouth! The gynecologist was downright dangerous by his lack of information on the other hand she prescribed me unnecessary supplements ... in short. Even if I had a good gynecologist for an operation, it is generally bad - especially with doctors over 55 years old !! (Original) Les médecins sont vieux et incompétents. Nous avons eu des expériences de graves à très médiocres avec une gynécologue, une pédiatre, un dermatologue, un urologue et un dermatologue pédiatrique. Les consultations sont au lance pierres, les informations rares et les diagnostics parfois erronés! Le dermatologue pédiatrique n'a même pas regardé les irruptions cutanées de ma fille sur son corps et a diagnostiqué un eczéma alors qu'elle a un pieds mains bouche! La gynécologue était carrément dangereuse par son absence d'information par contre elle m'a prescrit des suppléments inutiles... bref. Même si j'ai eu un bon gynéco pour une opération, c'est globalement mauvais - notamment avec les médecins de plus de 55 ans!!

(Translated by Google) Always presentable and with staff always available to help. (Original) Sempre apresentável e com pessoal sempre disponível a ajudar.

(Translated by Google) At the maternity hospital they “forgot” to give us the baby's individual bulletin, even though we asked and asked for the same 2 times! 3 days after being discharged, I call CUF and they tell me that I have to get the newsletter there. In the same maternity hospital where they give us zero follow-up on breastfeeding, despite being promised on the website and to patients. I called nurses to my room so many times so they could help me with this issue, with which I suffered horrors, and none of them ever spent more than 2 minutes with me and my baby to analyze the handle, for example. It was also at this maternity hospital, at “Nascer Cidadão” and at the time of registering the baby, that they did not want to do it, claiming that they needed documents from 3 and 4 previous generations, perhaps because the father is Brazilian. But, as we had done our homework, we knew exactly what documents were needed and we knew that what was really happening was teasing. We had all the necessary papers and documents for registration and it was only after we insisted (2 full consecutive mornings) with the lady of the register that she realized that the papers were correct and let us register the child. As if that were not enough, it was not possible to make the baby's citizen card because “the system was down”. This lady who worked at “Born Citizen” needs to learn to be a little less prejudiced. The way she attended to some foreign parents while I was present is unacceptable. They should be ashamed. The system was not down just that day, the system is down with you. In all. The justification they gave us for such poor service and service was that they were changing teams and that everyone was new to the hospital ... I just don't think that justification is valid when we talk about hospitals / maternity hospitals, and even more , when we are paying (and a lot !!!!) so that the service is better and so things like that don't happen. (Original) Na maternidade “esqueceram-se” de nos dar o boletim individual do bebé, mesmo nós tendo perguntado e pedido pelo mesmo 2 vezes! 3 dias depois de ter alta, ligo para a CUF e dizem-me que eu é que tenho que lá ir buscar o boletim. Na mesma maternidade onde nos dão zero acompanhamento na amamentação, apesar de o prometerem no site e aos pacientes. Chamei tantas vezes as enfermeiras ao meu quarto para que me pudessem ajudar com essa questão, com a qual sofri horrores, e nunca nenhuma perdeu mais de 2 minutos comigo e com o meu bebé para analisar a pega, por exemplo. Também foi nesta maternidade, no “Nascer Cidadão” e na hora de registar o bebé, que não o queriam fazer, alegando que precisavam de documentos de 3 e 4 gerações anteriores, talvez pelo facto de o pai ser brasileiro. Mas, como tínhamos feito o trabalho de casa, sabíamos exatamente quais os documentos necessários e sabíamos que o que realmente estava a acontecer era implicância. Tínhamos todos os papéis e documentos necessários para o registo e só depois de insistirmos (2 manhãs inteiras consecutivas) com a senhora do registo é que ela percebeu que os papéis estavam corretos e nos deixou registar a criança. Como se não bastasse, não foi possível fazer o cartão de cidadão do bebé pois “o sistema estava em baixo”. Esta senhora que trabalhava no “Nascer cidadão” precisa de aprender a ser um bocadinho menos preconceituosa. A forma como ela atendeu alguns pais estrangeiros enquanto eu estive presente, é inadmissível. Deviam ter vergonha. O sistema não esteve em baixo só naquele dia, o sistema está em baixo com vocês. Em tudo. A justificação que nos deram para um atendimento e serviço tão pobre foi que estavam a mudar de equipa e que toda a gente era nova no hospital... só não acho que essa justificação seja válida quando falamos em hospitais/maternidades, e ainda para mais, quando estamos a pagar (e muito!!!!) para que o atendimento seja melhor e para que coisas destas não aconteçam.

(Translated by Google) There is no coordination between specialties. Diagnosis too long. (Original) Não existe coordenação entre especialidades. Diagnóstico muito demorado .

(Translated by Google) Diabetes appointment scheduled for 12:40 pm on the 1st floor of building 2, it is 3:27 pm and I am still waiting, this hospital has been much better than it is now, the crony and the Angolan diamonds begin to rule, they all go ahead . (Original) Consulta de diabetes marcada para as 12H40 no piso 1, do edifício 2, são 15H27 e continuo à espera, este hospital já foi muito melhor do que é agora neste momento, começa a imperar o compadrio e os diamantes de Angola, passam todos à frente.

(Translated by Google) Waiting time high for a private service. waiting room of super uncomfortable emergencies. The quality of doctors in the emergency room in my opinion is very poor for a private service. (Original) Tempo elevado de espera para um serviço privado. Sala de espera das urgências super desconfortável. Qualidade dos médicos nas urgências na minha opinião é muito má para um serviço privado.

(Translated by Google) Currently in the emergency room little different is the public. At night and dawn it is shameful. Staff is the minimum of minimums and endless waiting times. Nobody ever knows anything to give information. Different for the public is to have fewer people who with this level of service will be less and less. It reached the peak of calling green bracelets that arrived after yellow. It seemed to me that one of the doctors is not yet qualified to handle more complicated cases. Which in an emergency is shameful. It was good a few years ago, but it has reached a very low level that so soon doesn’t leave there (Original) Atualmente nas urgências pouco diferente é do público. À noite e madrugada é vergonhoso. Pessoal é o mínimo dos mínimos e tempos de espera intermináveis. Nunca ninguém sabe nada para dar informações. Diferente para o público é ter menos pessoas que com este nível de serviço cada vez vão ser menos. Chegou ao cúmulo de chamarem pulseiras verdes que chegaram depois de amarelas. Pareceu-me que um dos médicos ainda não está habilitado para atender casos mais complicados. O que numa urgência é vergonhoso. Já foi bom há uns anos, mas já chegou a um nível muito baixo que tão cedo não sai de lá

I still feel that i have something on my throat, i had been there 3 times with the same complaint and all the doctors saying the same thing: It's ok with you.

(Translated by Google) Waiting times for consultation always greater than 1 hour. Doctors do not have enough time to make an appointment in good condition. Over-booking ?! (Original) Tempos de espera para consulta sempre superiores a 1 hora. Médicos não dispõem dilo tempo suficiente para realizar uma consulta em condições. Sobreagendamento?!

(Translated by Google) Lousy service. More than 3h waiting for analysis. Worse than a public hospital. Total disorganization. I was even ignored by a nurse. I am speechless for so lack of professionalism. (Original) Atendimento péssimo. Mais de 3h à espera de análises. Pior que um hospital público. Desorganização total. Inclusive cheguei a ser ignorada por uma enfermeira. Estou sem palavras para tanta falta de profissionalismo.

(Translated by Google) First world service !!! (Original) Atendimento de primeiro mundo!!!

Slow. Very slow. Emergency room poorly designed. A bad hospital.

(Translated by Google) Poor service in pediatrics and permanent care. The feeling is that you are in a public hospital. It is the worst hospital in CUF I have ever been to. The nurse drawing blood from my 5 year old son looked like she was doing it for the first time. Staff arguing with each other. A disorganization. I give it a star because unfortunately I can't give it 0. (Original) Atendimento pessimo na pediatria e atendimento permanente. A sensacao que se tem é que se esta num hospital publico. É o pior hospital da CUF onde ja estive. A enfermeira a tirar sangue ao meu filho de 5 anos parecia que o fazia pela primeira vez. Staff a discutirem uns com os outros. Uma desorganizacao. Dou uma estrela porque infelizmente nao posso dar 0.

(Translated by Google) The 5 stars are for the Day Hospital nurses, especially Paulo, Licínio, Joana, Filipa, Andreia and Catarina, who have been with me for the last 20 months, always available, even from a distance! To Dr. Ana Claudia who accompanied me from the first moment! For the wonderful Solange who lets us worry about nothing but us! To Professor Dr Manuel Caneira, great surgeon and great person! To Dr. Maria Antónia Botte, who reassured me at the first moment! For some of the administrative staff, unfortunately not all! For billing services would give 0 stars if there was this rating! I have had situations that reflect a service of utter incompetence! It should be noted that with the inauguration of the new building the clear deterioration of the general services was noted. (Original) As 5 estrelas são para os enfermeiros do Hospital de Dia, em especial Paulo, Licínio, Joana, Filipa, Andreia e Catarina, que me têm acompanhado nos últimos 20 meses, sempre disponíveis, mesmo à distância! Para a Dra Ana Cláudia que me acompanhou desde o primeiro momento! Para a maravilhosa Solange que não nos deixa preocupar com nada, a não ser connosco! Para o Professor Dr Manuel Caneira, grande cirurgião e grande pessoa! Para a Dra Maria Antónia Botte, que me tranquilizou no primeiro momento! Para alguns dos funcionários administrativos, infelizmente não todos! Para os serviços de facturação daria 0 estrelas, se houvesse esta avaliação! Tenho tido situações que são o reflexo de um serviço de total incompetência! De notar que com a inauguração do novo edifício se notou a clara degradação dos serviços gerais.

(Translated by Google) Despite a very good service, let a person be waiting 3 hours to do an ultrasound. Examination that has to be performed with a full bladder. And the patient who is already there at 8 am still has to wait for all the people who have in consultation go first. Urgency does not exist in reality. Seen the price was to be expected better. (Original) Apesar de um atendimento muito bom, deixam uma pessoa estar 3h á espera para fazer uma ecografia. Exame que tem de ser realizado com a bexiga cheia. E o doente que já está ali á 8h ainda tem que esperar que todas as pessoas que tem-em consulta passam em primeiro. Urgência não existem na realidade. Visto o preço era de esperar melhor.

(Translated by Google) This is the second time I've come to nuclear medicine exams and the staff are tireless with me and have taken every possible care They are human, they are friendly and they are fantastic Thanks to the whole team (Original) É a segunda vez que venho fazer exames na medicina nuclear e o pessoal é incansável comigo e têm tido todos os cuidados possíveis São humanos, são simpáticos e são fantásticos Obrigado a toda a equipa

This hospital saved my life! I ended up in this hospital for 2 weeks in Jan. 2015 and was treated extremely well by the entire staff. The doctors were top-notch as well as the nurses. Not everyone spoke English, but all the doctors did. The room was great - large and looked out over the river and Vasco de Gama bridge. I would recommend this hospital to anyone who needed one in Lisbon. Also the cost for my entire bill was about 1/10 of what it would have been in the U.S.

(Translated by Google) My daughter is followed at the CUF DESCOBERTAS hospital by Dr. Rute Lino and Dr. Mariza Martins, had an operation and everything went very well. Dr. Rute and Dr. Marisa are two professionals of great professional and human quality. Thank you very much for all your support. (Original) A minha filha é seguida no hospital CUF DESCOBERTAS pelas dra Rute Lino e pela dra. Mariza Martins, foi operada e curreu tudo muito bem. Dra. Rute e dra. Marisa são duas profissionais de grande qualidade profissional e humana. Muito obrigado por todo apoio.

Saí hoje do hospital Cuf Descobertas , depois de uma cirurgia, quero deixar o meu agradecimento a todo o pessoal do sexto piso, quer auxiliar como de enfermagem. Muito obrigada pelo carinho. Bem hajam

(Translated by Google) I have been to several specialties at this hospital and have always been very well attended. I usually go to the doctors, but I have no reason to complain about the rest of the team. I had a surgery in December and from the operational to the nursing and medical team, they were impeccable and loving. (Original) Já fui a várias especialidades neste hospital e sempre fui muito bem atendida. Geralmente vou pelos médicos, mas não tenho razão de queixa de restante equipa. Fiz uma cirurgia em Dezembro e desde os operacionais à enfermagem e equipa médica, foram impecaveis e amorosos.

(Translated by Google) Great aspect well located, personalized service my hospital of choice I have no reason to complain it has good professionals taste and recommend (the price of parking is very high) something that should reflect. refletir💕 (Original) Aspeto ótimo bem localizado,atendimento personalizado o meu hospital de eleição não tenho razão de queixa tem bons profissionais gosto e recomendo(o preço do estacionamento é muito alto)algo que deviam refletir.🎎💕

(Translated by Google) I like the service, the clinical staff, the variety of areas and the ease of parking. (Original) Gosto do atendimento, do corpo clínico, da variedade de áreas e da facilidade de estacionamento.

(Translated by Google) Good friendliness of staff as well as their conditions. Waiting time is to forget even with appointment and excessive parking cost compared to other hospitals. (Original) Boa simpatia dos funcionários tal como as suas condições. Tempo de espera é para esquecer mesmo com marcação e custo do estacionamento excessivo comparativo com outros hospitais.

(Translated by Google) All a matter of € ..... A nice hotel !!!! (Original) Tudo uma questão de € ..... Um hotel jeitoso !!!!

(Translated by Google) Lousy service! Return was not scheduled in the system, we ask to check if the doctor will be able to answer or not and the attendant cannot confirm whether she can speak to the Doctor and give us an answer? What kind of service is this? (Original) Atendimento péssimo! Retorno não foi agendado no sistema, pedimos pra verificar se o médico vai conseguir atender ou não e a atendente não pode se quer confirmar se consegue falar com o Dr. e nos dar um resposta? Que tipo de serviço é esse?

(Translated by Google) Provision of good quality service. Permanent hygiene and health care. I recommend (Original) Prestacao de servico de boa qualidade. Higiene e cuidados sanitarios permanente. Recomendo

(Translated by Google) An excellent health unit. Above average facilities and staff. (Original) Uma unidade de saúde de excelência. Instalações e pessoal acima da média.

(Translated by Google) Five-star hospital, where the service from the medical assistant to the specialist doctor is exceptional. Good location, everything very clean, tidy and there is a lot of organization in its management. Whenever I need medical care, this hospital is my favorite, in addition to having agreements with many health systems, where mine is included, the waiting time to be attended is very good. (Original) Hospital cinco estrelas, onde o atendimento desde o auxiliar de ação médica até ao médico especialista é excecional. Boa localização, tudo muito bem limpo, arrumado e nota-se muita organização na sua gestão. Sempre que necessito de cuidados médicos este Hospital é o meu preferido, além de ter acordo com muitos sistemas de saúde, onde o meu está incluído o tempo de espera para sermos atendidos é muito bom.

(Translated by Google) Good professionals from auxiliaries, technical administrators, the best oncology doctors (Dr. Diogo alpuim Costa and the entire medical team) are spectacular human beings, if not all the effort of the team, my father was not here today ... they were very soon very quick to have tests done soon, the radio treatments ... I just have to say well and thank everyone❤️❤️❤️ (Original) Bons profissionais desde auxiliares , administrativos técnicos os melhores médicos de oncologia (Dr.Diogo alpuim Costa e toda equipe médica)são os seres humanos espetaculares se não vosso todo o empenho da equipe o meu pai hoje já cá não estava ...foram logo muito muito rápidos mandar fazer exames fez logo os tratamentos de rádio...só tenho a dizer bem e agradecer a todos❤️❤️❤️

(Translated by Google) Each CUF exam requires an additional payment for the covid Kit. I recently had an ultrasound scan and the doctor did not use any additional protection than the one I used before. It is sad that these institutions are using the pandemic to literally rob the population. It is regrettable that CUF needs this type of attitude, to further increase the revenue. (Original) Cada exame que se faz na CUF é exigido o pagamento adicional referente ao Kit para o covid. Fiz recentemente ecografia e a médica não usava qualquer proteção adicional ao que usava anteriormente. É triste que estas instituições se estejam a valer da pandemia para estarem literalmente a roubar a população. É de lamentar que a CUF necessite deste tipo de atitude, para engordar ainda mais as receitas.

(Translated by Google) Excellent Service. (Original) Excelente Serviço.

(Translated by Google) Excellent services where we feel safe. Highly recommended, friendliness from the cleaning ladies, to the doctors. Team always ready to help, and doctors attentive to our health! (Original) Serviços excelentes onde nos sentimos seguros . Altamente recomendável, simpatia desde as senhoras da limpeza, até aos médicos. Equipa sempre pronta a ajudar, e médicos atentos à nossa saúde !

(Translated by Google) Efficiency and friendliness in service at all levels. Good parking. Totally satisfied! (Original) Eficácia e simpatia no atendimento a todos os níveis. Bom estacionamento. Totalmente satisfeita!

(Translated by Google) Good Morning I am hereby announcing the death of my mother, Esmeralda Rosa de Figueiredo Santos, on the 10th of November. Since 2014, she was followed up at the oncology consultation. I want to thank the entire oncology team, as well as hospitalizations, from doctors, nurses, operational assistants, administrative assistants and diagnostic and therapeutic technicians, for their care, professionalism, and dedication. Throughout her pathology, she was cherished by everyone. Well, thanks for all the effort and effort that you had with her. I lost my mother, but I have the whole team at heart. Ana Maria Marques (Original) Bom dia Venho pela presente comunicar o falecimento da minha mãe, Esmeralda Rosa de Figueiredo Santos no passado dia 10 de Novembro. Desde 2014 foi seguida na consulta de oncologia. Quero agradecer a toda a equipa de oncologia, assim como internamentos, desde médicos, enfermeiros,assistentes operacionais, assistentes administrativos e,técnicos de diagnóstico e terapêutica, pelo carinho, profissionalismo, e dedicação. Ao longo da sua patologia, foi acarinhada por todos. Bem hajam por todo o esforço e empenho que tiveram com ela. Perdi a minha mãe, mas trago toda a equipa no coração. Ana Maria Marques

(Translated by Google) For many years, I have been doing my medical care at Cuf Descobertas. Twice I was operated on here, the last one in September, being a hospital of choice. I can only thank all the clinical and auxiliary professionals at CUF Descobertas Hospital, for the excellent service and dedication throughout my clinical process, hospitalization and post-operative. Hospital of choice. Thanks (Original) Há bastantes anos, que faço na Cuf Descobertas os meus cuidados médicos. Por 2 vezes fui aqui operado, a última em Setembro, sendo um hospital de eleição. Só me resta agradecer a todos os profissionais clinicos e auxiliares do Hospital CUF Descobertas, o excelente serviço e dedicação no decorrer do meu processo clínico, internamento e pós operatório. Hospital de eleição. Obrigado

(Translated by Google) I like it a lot and for me it is the hospital where I do all my checkup ... in addition to the convenience of having a bus at the eastern station which makes it easier since I don't have a car. (Original) Gosto muito e pra mim é o hospital onde eu faço todo o meu checkup...além da comodidade de ter um autocarro na estacao oriente que me facilita já que nao tenho carro.

Great.

(Translated by Google) A company like CUF should have a permanent service. I did the pcr test for covid on a saturday, they assured me that i had the result within 24 hours. After 24 hours there was no result and I needed it to travel. I paid €90 for the test I almost missed a flight because they wouldn't let me check in without the negative result. I looked for all the ways of contact and a few more and nothing. I couldn't get support anywhere. I tried to create an account on the CUF app, even that didn't work because the app is made to read CC data exclusively via the mobile phone camera, I tried N times and I never managed to do it. Terrible on all levels. Never !! (Original) Uma empresa como a CUF devia ter um atendimento permanente. Fiz teste pcr para o covid a um sábado, garantiram me que tinha o resultado até 24horas. Passadas as 24h não tinha resultado nenhum e precisava do mesmo para viajar. Paguei 90€ pelo teste quase que perdi um voo porque não me deixavam fazer o check in sem o resultado negativo. Procurei todas as vias de contacto e mais algumas e nada. Não consegui apoio em lado nenhum. Tentei criar conta na app da CUF, nem isso deu porque a app está feita para ler os dados do CC exclusivamente via câmera do telemóvel, tentei N vezes e nunca o consegui fazer. Péssimo a todos os níveis. Nunca mais !!

(Translated by Google) I called the contact number at 19:00 on June 7, 2021 and was 35 minutes and 47 seconds listening to music. I wanted to schedule appointments and exams but gave up. Unacceptable waiting time for a private healthcare company. (Original) Liguei para o numero de contato as 19h de dia 7 de Junho de 2021 e estive 35 minutos e 47 segundos a ouvir musica. Queria marcar consultas e exames mas desisti. Tempo de espera inaceitavel para uma empresa de saude privada.

(Translated by Google) Having checked appointment (phone appointment) by 9:20 am, I have been there for at least 40mins waiting. In the waiting room I can not understand the randomness of call numbers that go so fast from an "A0052" to an "E0163". I am sure people who have arrived after me and who have already been answered so that communication between the appointment marking system and the call criterion should be either non-existent or incompetent. In the bottom 5% of my business day has already been rendered unusable by the bad management of expectations and I do not advise to have commitments after the appointment of a query in the "CUF Discoveries", lol (Original) Tendo marcado consulta (agendamento telefónico) para as 9h20, estou há, pelo menos 40min à espera. Na sala de espera não consigo entender a aleatoriedade dos números de chamada que tão depressa vão de um "A0052" para um "E0163". Tenho a certeza de pessoas que chegaram depois de mim e que já foram atendidas pelo que a comunicação entre o sistema de marcação de consultas e o critério para chamada deve ser ou inexistente ou incompetente. No fundo 5% do meu dia útil já ficou inutilizado pela péssima gestão de expectativas e não aconselho a terem compromissos posteriores à marcação de uma consulta no "CUF Descobertas", lol

(Translated by Google) The service is good however at the time of paying the process is very time consuming. They could put more people to attend. (Original) O atendimento é bom porém na hora de pagar o processo é muito demorado. Podiam colocar mais pessoas para atender.

(Translated by Google) Speed ​​and very good professionals from administrative to pediatricians! In other areas, unfortunately this is not the case... (Original) Rapidez e muito bons profissionais desde os administrativos aos pediatras! Noutras áreas infelizmente não é assim..

So called "private" hospital and when you make an appointment, you end up waiting over an hour after the scheduled time. Shame.

Awful Service! Badly managed. Waiting with a child for 4 hours. 20 people in front and with only 3 Doctors available during the cold season

Have fun waiting 1+ hours beyond your scheduled appointment time in a waiting room where monitors are placed perpendicular to where you sit.

Some people will say it's a bit pricey and it is. But if you don't bother about paying, you'll get high quality care and have everything checked. I had an health issue for which I saw 3 different medical practitioners who were unable to solve it. The doctor of the CUF managed to solve it after a few consultations. Would recommend!

I hereby present the complaint which will then be made in writing at the next visit. On March 28th I had an obstetrics appointment and was admitted to the hospital at 12:07 pm and left at 1:20 pm. I requested that the declaration of presence be sent by email and still nothing. I call there every day and they assure me that I will receive it and nothing. What is available on the App is incorrect as they only count the time at which the consultation was scheduled to start and the expected duration. I find it indecent to have a week of daily calls for a simple document that impacts me on a professional level and nothing is done