I was admitted and operated on in St. Louis. The facilities are really old and not very well maintained. €800 costs for hospitalization and use of the Block + Doctor's Fees paid separately without receipt. The surgeon was Dr Araújo Teixeira, post-operatively I reported pain and discomfort, I never got better. He ignored me and I wasn't heard, I was sent away from the appointment in 5-10 minutes. maximum. Less than a year later I am waiting to be operated on in another hospital by another doctor. Without any insurance, everything paid Privately. (around €3000 in total) Terrible, it really was a nightmare on 18-02-2020

St Louis is a French run private hospital in Lisbon Portugal.

(Translated by Google) Dr ELENA PUSHINA, an unethical doctor who also works for this hospital, REFUSED to have my ultrasound because I complained about her delay. I was 22 weeks pregnant and was subjected to this humiliation and stress, which could have affected my baby, even tried to EXPULSE my husband and I from the Chelas clinic, we had to call the police. Totally unbalanced, it doesn't have the slightest condition to serve the public, TAKE CARE OF WHO YOU HIRE. (Original) Dra ELENA PUSHINA, médica antiética que também trabalha para este hospital, RECUSOU fazer minha ecografia porque reclamei do seu atraso. Eu grávida de 22 semanas fui submetida a essa humilhação e estresse, podendo ter afetado meu bebê, ainda tentou EXPULSAR eu e meu marido da clínica de Chelas, tivemos de chamar a polícia. Totalmente desequilibrada, não tem a mínima condição de atender ao público, TOMEM ATENÇÃO A QUEM VOCÊS CONTRATAM.

During the surgery they burned my neck. They didn't do anything about it, as if it were normal. Now I have a scar from the sh... job they did. I do not recommend this hospital at all.

I phoned the hospital for reservation over 5 times. But always hung up or transfering continued so I could not make a reservation. I gave up consultation.

Disaster hospital! We found it on Google maps (it was the closest to our home), booked an appointment by phone directly by call button, which was hard because they barely speak english, came to the hospital and they told us we don’t have appointment here, but in completely different place 6,5 km away! We had no idea if we call by call button in Google maps we would have to go to airport! They told us that doctor will wait so we came to this other place and made a queue to a wrong counter to find out there are 2 different hospitals in same building. Again basic english and hard to understand what’s going on, so they don’t accept European insurance and appointment cost is 75 eur (on phone it was 80 which says that nobody knows prices and there’s no consistency). Also they told us to wait 20 more min and understanding that everyone looks very lost and speaks almost no english it will be waste of time and money, we chose to go to another place and only wasted 1,5 hours of our time with saint louis. The only star I give to the personnel because they weren’t rude

No emergency area

I wanted to take advantage of this space even with a delay of 6 months 😁 to thank the Hospital and especially Dr. Júlio Matias and his entire team for the fantastic work carried out on me ☺️ (abdominoplasty with navel transposition) the result is 👌 I'm a much happier woman with a high level of self-esteem 😁 😘😘 Big wishes to everyone and good luck 🙏

Responses to requests for clarification took a long time and after great insistence, in addition, they did not provide a reasoned response to undue debts, claiming only that they were related to Covid, without specifically justifying the materials used, making the insurer's reimbursement unfeasible. Aging facilities in poor condition compared to public hospitals.

Perfect

Hospital with very attentive staff, including doctors, assistants and even security, my wife had a breast reduction with Dr. João Nunes da Costa and everything was 5 stars

Great experience. Was seen by the doctor within 15 minutes after my arrival to the hospital and Iryna was extremely nice and efficient when filling out all the insurance documents.

Staff is very friendly and eager to help. Facilities are a little claustrophobic!

(Translated by Google) Oessoanin hospital (Original) Oessoanin oldugu hastane

(Translated by Google) Lousy, lack of impressive organization, they schedule all appointments for 9am, but are organized by the order of arrival of patients without warning them of the method of operation, the staff should know what is sympathy. I arrived with my mother who had the ophthalmology appointment scheduled for 9am, we left at 13.15 ... considering that the people who move there are people with a problem or elderly is incomprehensible. I do not recommend it to anyone. (Original) PÉSSIMO, falta de organização impressionante, marcam todas as consultas para as 9h, contudo organizam-se pela ordem de chegada dos pacientes sem os avisar do método de funcionamento, as funcionárias deveriam saber o que é simpatia. Cheguei com a minha mãe que tinha a consulta de oftalmologia marcada para as 9h, saímos às 13,15h... tendo em conta que as pessoas que ali se deslocam são pessoas com algum problema ou idosas é incompreensível. Não recomendo a ninguém.

(Translated by Google) To all the St. Louis Hospital Team, a good regards for all the professionalism and humanity you have shown during my internment on February 12/16 and a special Thank you to Dr. Carlos Noronha. Elsa Claudia Silva (Original) A toda a Equipa do Hospital St. Louis, um bem haja por todo o profissionalismo e humanidade que demonstraram no decorrer do meu internamento a 12 de fevereiro/16 e um especial Obrigada ao Dr. Carlos Noronha. Elsa Cláudia Silva

(Translated by Google) No emergency doctor there from 10 a 3 p.m. I would say (Original) Pas d'urgence medecin la de 10 a 15h je dirais

Pouca acessibilidade! Esqueça o serviço de urologia para.embolizacao á próstata, meu pai realizou a tal embolização e o doutor disse q resolveria o problema, resultado passado um ano, dois, tinha crises de alguma incontinência urinária e depois por fim teve mesmo de ser operado a próstata o q resolveu o problema.definitivamente. só gastamos dinheiro em cirurgia e estadia que não valeu de nada!!

(Translated by Google) Private hospital in the center of Lisbon Professionalism at the highest level I recommend (Original) Hospital privado no centro de Lisboa Profissionalismo ao mais alto nível Recomendo

(Translated by Google) I was 1h20 waiting to be called without anyone in front of me in the queue (Original) Estive 1h20 à espera para ser chamado sem ter ninguém á minha frente na fila

(Translated by Google) A hospital with history, with good care. They should have visits to the hospital's history. Too bad the parking is terrible. (Original) Um hospital com história, com bons cuidados. Deviam de ter visitas ao pela história do hospital. Pena o estacionamento ser péssimo.

(Translated by Google) Impeccable service (Original) Atendimento impecável

O meu filho 23 anos foi intervencionado e dado a situação pandémica não pude acompanhar como é óbvio, entretanto chegou uma mãe com a filha e como disse “não me diga que não posso acompanhar’, então pode ficar junto da filha. Nem tão pouco pediram o certificado de vacinação á mãe, para a mesma ficar junto da filha teria que ter um teste covid negativo. Não concordo com dois pesos e duas medidas. Além disso estar a pôr em risco a saúde do meu filho, não posso ficar calada perante tal situação. Pedi o livro de reclamações.

Fiz uma cirurgia a três semanas, e só tenho óptimas palavras para todos os profissionais. No momento em que entrei para o bloco operatório todos os profissionais foram solidários para com o meu nervosismo. Um grande Obrigado.

(Translated by Google) Appears lack of organization of management and those below in the hierarchical scale. So at the level of coordination, about the questioned, the answer always comes: "It's in a meeting, now it can't". "He's on a job and now he can't answer." Rest assured that you will be contacted later. This never happened. Note that it was not just once. If we are like this at the level of managers, I ask: then what will it be with the other employees? What image do you get with these procedures? What can a patient expect with incomprehensible attitudes and full of untruths. Only choose this hospital, who has not been "armed" with facts like these. Unbelievable. (Original) Aparenta falta de organização de direcção e dos abaixo na escala hierárquica. Então a nível de coordenação, sobre o questionado, vem sempre a resposta: "Está em reunião, agora não pode". "Esta num trabalho e agora não pode atender". Fique descansada que será contactada mais tarde. Nunca tal sucedeu. Repare-se que não foi uma única vez. Se estamos assim a nível de chefias, pergunto: então o que será com os restantes colaboradores? Qual a imagem que se obtém com procedimentos destes? O que pode esperar um paciente com atitudes incompreensíveis e repleta de inverdades. Só envereda por escolha deste hospital, quem não se viu a "braços" com factos destes. Inacreditável.

(Translated by Google) I loved the whole team, from the auxiliaries to the medical team. I recommend. (Original) Adorei toda a equipa, desde as auxiliares à equipa médica. Recomendo.

(Translated by Google) Attentive professionals, excellent third-floor staff, careful and very human. I loved it ???? (Original) Profissionais atenciosos, a equipe do terceiro andar excelente, cuidadosos e muito humanos. Adorei ????

(Translated by Google) It was a few years ago that my daughter had a ligament rupture. But they were very professional. Do you remember Iris? Thanks to all the staff and the hospital of course (Original) Já foi há uns anitos que a minha filha foi operada a uma rotura de ligamentos. Mas foram muito profissionais. Lembras-te Íris? Obrigado a toda a equipa e ao hospital claro

(Translated by Google) At the first consultation, more than 1: 30m waiting to be attended. (Original) Na primeira consulta, mais de 1:30m à espera para ser atendido.

(Translated by Google) My son was operated on Wednesday, September 4, 2019 .. I want to thank the wonderful team that was with us ... 1000⭐ people who welcomed us very well. Thank you for the kindness, friendliness and professionalism you had with us ... Thank you Dtr. Orlando Cordeiro for everything to you and the whole team☺️☺️ (Original) O meu filho foi operado 4a feira, dia 4 de Setembro de 2019.. Quero agradecer a equipa maravilhosa que esteve connosco... Pessoas 1000⭐ que nos acolheram muitíssimo bem. Obrigado pelo carinho, simpatia e profissionalismo que tiveram connosco... Obrigado Dtr. Orlando Cordeiro por tudo, a si e a toda a equipa☺️☺️

(Translated by Google) TODAY 27 - 3 - 2019 I HAD IN THE HOSPITAL TAKE A VALLEY SURGERY, WHEN I ENTERED IN THE HOSPITAL I WILL FIND A VERY MANY SYMPATHETIC DISCOVERED THE LADDER SHOWN ME WHERE THE VAULT SURGERY IS SERVED. The MRS who attends the VALE SURGERY IS DESIRABLE TO MEET THE PEOPLE, HOW COULD I DEMORE TWO MONTH TO CALL ME FOR SURGERY. I WAS JOURNEY MARKED FOR MARCH 29TH, I DELIVERED THE VALLEY AND I WILL EXPLAIN THAT SHE WAS CALLED ME TO CALL AFTER I TRAVELED, SHE DID NOT LOOK AT THE VALLEY AND NEVER LET ME TALK. DELIVERED THE VALLEY AND SAID. WE ARE NOT RECEIVING VALUE, IF YOU WILL TRAVEL GO TO YOUR HOSPITAL. I'M SURE IF THE HOSPITAL IS - LOUIS, YOU DO NOT RECEIVE WELL THE MINISTRY OF HEALTH WOULD NOT PLACE THIS HOSPITAL IN THE VALE SURGERY. I WAS WAITING FOR A PERSON, ALSO GOING TO DELIVER VALLEY, THE LADY SENT HIMSELF TO COME IN APRIL'S END BECAUSE THE DOCTOR WHO WAS GOING TO ATTEND HIM WAS ON VACATION. IF THE HOSPITAL WAS NOT RECEIVABLE, IT WAS LIKELY AS THE MR. SENT THE LORD TO COME BACK AT THE END OF APRIL. I went to Brazil and I came back. WHEN I HAVE ALREADY HAD ANOTHER VALLEY AT HOME, I RETURN TO THE SECOND TIMES AT THE HOSPITAL SÃO LOUIS TO TAKE THE VALLEY, I WILL FIND ANOTHER LADY TO MEET, I WAS WELL SERVED, JUNE 27TH THE SURGERY WAS THE TEAM OF THE DR WHO HAD THE SURGERY IS A BEAUTIFUL TEAM. GIVE MY CONGRATULATIONS, THAT THIS TEAM IS ALWAYS CHEERFUL. GOD BLESS EVERYBODY. (Original) HOJE DIA 27 - 3 - 2019 FUI NO HOSPITAL LEVAR UM VALE CIRURGIA, QUANDO ENTRO NO HOSPITAL ENCONTREI UMA DRª MUITA SIMPÁTICA DESCEU A ESCADA MOSTROU-ME ONDE ATENDE O VALE CIRURGIA. A SRª QUE ATENDE O VALE CIRURGIA É PÉSSIMA PARA ATENDER AS PESSOAS, COMO PODERIA DEMORAR DOIS MÊS PARA ME CHAMAR, PARA CIRURGIA. ESTAVA COM VIAGEM MARCADA PARA O DIA 29 DE MARÇO, ENTREGUEI O VALE E IAM EXPLICAR A ELA SE DAVA PARA MIM CHAMAR DEPOIS QUE VERIA DE VIAGEM, ELA NEM OLHOU O VALE E NEM DEIXOU ME FALAR. ENTREGOU O VALE E DISSE. NÃO ESTAMOS A RECEBER VALE, SE VAI VIAJAR VAI PARA O TEU HOSPITAL. TENHO UMA CERTEZA SE O HOSPITAL SÃO - LOUIS, NÃO RECEBESTE VALE O MINISTÉRIO DA SAÚDE NÃO COLOCARIA ESTE HOSPITAL NO VALE CIRURGIA. FIQUEI A ESPERA DE UMA PESSOA, TAMBÉM QUE IAM ENTREGAR VALE, A SENHORA MANDOU ELE VOLTAR NO FINAL DE ABRIL PORQUE O MÉDICO QUE IAM ATENDER ELE ESTAVA DE FÉRIAS. SE O HOSPITAL NÃO ESTAVAS A RECEBER VALE COMO QUE A SRª MANDOU O SENHOR VOLTAR NO FINAL DE ABRIL. FUI AO BRASIL E VOLTEI. QUANDO CHEGO JÁ TINHA OUTRO VALE EM CASA, VOLTO A 2ª VEZES NO HOSPITAL SÃO LOUIS PARA LEVAR O VALE , ENCONTREI OUTRA SENHORA A ATENDER, FUI BEM ATENDIDA, DIA 27 DE JUNHO FIZ A CIRURGIA A EQUIPA DO DR QUE FIZERAM A CIRURGIA É UMA BELA EQUIPA. DOU OS MEUS PARABÉNS, QUE SEJA ESTA EQUIPA SEMPRE ALEGRE. DEUS ABENÇOE A TODOS.

(Translated by Google) Terrible service, a shame for a private hospital. People wait in a 10-square-meter room or in chairs scattered about the corridors, for surgeries, as there are no rooms for everyone. There are people fasting since 9:00 a.m. with no time to be operated. To me in particular I have not eaten since 9.30 am and I entered the hospital at 12:30 p.m., it is now 6:15 p.m., I do not have a room, much less provision for surgery. (Original) Péssimo atendimento, uma vergonha para um hospital particular. As pessoas esperam numa sala com 10mt quadrados ou em cadeiras espalhadas pelos corredores,pelas cirurgias, pois nem quartos existem para todos. Ha pessoas em jejum desde as 09h00 da manha sem hora para serem operadas. A mim em particular estou sem comer desde as 09h30 e dei entrada no hospital as 12h30, sao neste momento 18h15, nao tenho quarto e muito menos previsão para ser operado.

(Translated by Google) The location is not ideal for access but the facilities are well maintained and maintained (no luxuries). The nursing and medical teams are at the level of the best in attention, professionalism and quality of service. Nothing to point out except the issue of access and parking, but we are in the heart of Bairro Alto in Lisbon! (Original) A localização não é ideal para acesso mas as instalações estão recuperadas e bem mantidas (sem luxos). As equipas de enfermagem e médicos estão ao nivel dos melhores em atenção, profissionalismo e qualidade de serviço. Nada a apontar excepto a questão do acesso e estacionamento, mas estamos no coração do Bairro Alto em Lisboa!

(Translated by Google) Technically enough At the administrative and cordial level I would rate with 0 or 1 star Too bad for the level you want to boast The user is very badly treated In addition to the above, the delays are at all levels (administrative and medical arrivals) Unfortunate (Original) A nível tecnico o suficiente A nivel administrativo e de Cordialidade classificaria com 0 ou 1 estrela Muito mau para o nível que quer ostentar O utente é muito mal tratado Para além do acima referido os atrasos são a todos os níveis (administrativos e de chegada dos médicos) Lamentável

(Translated by Google) I was operated on the spine and I was treated very well by all the staff ... 5 stars and I'm fine ? Thanks (Original) Fui operada a coluna e fui muito bem tratada por todo o pessoal...5 estrelas e estou ótima ? Obrigada

(Translated by Google) Thank you in heart HJ a week ago that I was operated went very well .. I would like to thank the hospital team since now that every day they do their best from receiving until having to give the comfort to us to feel at home .. a great good there is the everyone who works at this establishment is all to be congratulated. I love meeting you team, "are Louis" .. Thank you for your attention .. Vaz Veiga family thanks you (Original) Obrigada de coração HJ faz uma semana que fui operada correu muito bem ..queria agradecer desde já a equipa do hospital que todos os dias fazem o seu melhor desde receber até ter dar o conforto para nós sentirmos em casa ..um grande bem haja a todos que trabalham neste estabelecimento todos estão de parabéns adorei conhecer vocês equipa ,"são Louis"..??????????? obrigada pela vossa atenção ????.. família Vaz Veiga agradece ???

Excelentes a todos os níveis. Recomendo vivamente

(Translated by Google) I recommend orthopedic surgery, the inpatient team, assistants and nurses, all super attentive and professional - 5 stars. The problem is the receptionists of the consultations; it seems that they are doing us a favor in calling and answering, they are unprofessional, unfriendly and malformed. (Original) Recomendo a cirurgia ortopédica, a equipa de internamento, os auxiliares e enfermeiros, todos super atenciosos e profissionais - 5 estrelas. O problema é as recepcionistas das consultas; parece que estão a fazer um favor em nos chamar e atender, são pouco profissionais, antipáticas e mal-formadas.

(Translated by Google) The staff is very professional and super attentive, the facilities clean and in good condition, the truth is that I have been very satisfied with everything. From the reception they have treated me with great professionalism. Grateful because my surgery went well. (Original) El personal es muy profesional y súper atento, las instalaciones limpias y en buen estado, la verdad es que he quedado muy satisfecha con todo. Desde la recepción me han atendido con gran profesionalismo. Agradecida porque mi cirugía ha salido bien.

(Translated by Google) Staff very competent and dedicated, yet I can not but refer to Agnes nurse. Competent and dedicated like everyone but in one contagious joy which, along with the spontaneous affection it reveals, has done much to lighten my worst moments. (Original) Pessoal muito competente e dedicado, no entanto não posso deixar de referir a enfermeira Inês. Competente e dedicada como todos mas de uma alegria contagiante o que a par com o carinho espontâneo que revela, muito contribuiu para aligeirar os meus piores momentos.

(Translated by Google) I liked very much. My mother and grandmother were operated there and were very well received. (Original) Eu gostei muito. Minha mãe e avó foram operadas lá e foram muito bem recebidas.

(Translated by Google) Good (Original) Bom

(Translated by Google) My daughter was very well attended .. thank you Dr. Albuquerque and marisa oliveira ... Highlighting the association apobari (Original) A minha filha foi muito bem atendida .. agradeco a equipa do dr. Albuquerque e marisa oliveira ... Destacando a associacao apobari

(Translated by Google) "Without a doubt ... These professionals, render an excellent service to the community, and sometimes their acts, are not recognized. Fortunately we need your care. " (Original) “ Sem duvida... Estes profissionais, prestam um excelente serviço à comunidade, e por vezes os seus atos, não são reconhecidos. Em felizmente precisamos dos seus cuidados.”

(Translated by Google) I do not recommend. Pessimo service mainly in the attendance of external consultations .. (Original) Nao recomendo. Pessimo serviço principalmente no atendimento das consultas externas..

(Translated by Google) Poor accessibility. (Original) Pouca acessibilidade.

(Translated by Google) Great team (Original) Excelente equipa

(Translated by Google) Good services in this hospital (Original) خدمات جيدة في هدا المستشفى

(Translated by Google) Very good service: Dr Pisco is exceptional. On the other hand, it would be good if we were all good human beings. We all have good and bad times. People / services are not embarrassed by making bad publicity. Learn to know yourself better. Usually, the most criticizes others is the one who has the most defects. The happiest people are less disturbed and perceive others better. Plato already says: ignorance is the root of all evils. (Original) Muito bom atendimento:Dr Pisco é excepcional. Por outro lado, seria bom que fossemos todos bons seres humanos. Todos nós temos bons e maus momentos. Não se embaraçam pessoas /serviços fazendo má publicidade. Aprendam a conhecer - se melhor. Normalmente mais critica os outros é quem tem em me´dia mais defeitos.. As pessoas mais felizes incomodam-se menos e percebem melhor os outros. Já diz Platão: a ignorância é a raiz de todos os males.

(Translated by Google) Very good (Original) Muito bom

(Translated by Google) Poor service. They discharge patients without the hospital ensuring that they are able to return home. (Original) Péssimo serviço. Dão alta aos doentes sem que o hospital assegure se têm condições para regressar a casa.

The worst place I've ever been! After a urology consultation and going to Lisbon to do the required tests at a private center in Lisbon, when I live in Fátima, the day of surgery arrived, even without the tests being conclusive! There was talk of a biopsy, but doing so was dismissed; on February 12th, I arrived with my husband for a benign prostate embolization, as scheduled by the doctor, Professor,... After more than 6 hours of waiting, with little or no information, a doctor appears, who never before we had seen, and without any explanation being given to us, to do the embolization. I was deeply irritated; requested by me, the Administrator appears, with an explanation that is not very convincing, but unfortunately the "surgery" we already paid for, was carried out. Today, I am very sorry!!! Conclusion, my husband was the same as he was before the "so famous" embolization, little support was given to us by the doctors who performed it, and until further intervention, we would have to wait a year!!! Well, we went to another doctor and today my husband is fighting prostate cancer. This week, at the end of May, I sent an email to the doctor who embolized him to explain the situation and make clear my deep irritation; Tell me that you want everything to go well for my husband and that you would register the illness in your file!!! For what??? To later remember your failure... I didn't understand!!! But also, in that hospital everything remained unclear... it was only to end as it began... And in the meantime my husband is suffering... :( :(:(

I underwent a surgical procedure 'myoma embolization, grade 10, Dr. Pisco Martins rest in peace and his team THANK YOU VERY MUCH

All excellent teams.