There was barely a sense of customer service. Reserved a vehicle at this facility, came in and was told by another customer that I needed to sign in. The sign in sheet was a miscellaneous blank sheet of printer paper loosely placed on the counter. I arrived at 11:50 and almost 2 hours later, I’m still waiting to just simply check in and pick up my rental. The staff is not helpful or attentive. They almost never make any eye contact or much less communicate the reason for this unreasonable wait time. There are 3 people on staff, one of which has been on the phone for the better part of this visit. As I type this, I’m still waiting for my rental. Update: I signed in at 11:58am and FINALLY got my rental at 2:34pm. I’ve never had my time wasted like this.

This was my worst experience at this location ever. I always rent from this location. However, I arrived for my rental a little early which was no more than 20 minutes. I was told by the young man that the type of car I rented just the night before was not in inventory and I would have to possibly upgrade, and pay for that upgrade. I actually laughed and informed him I would like what I requested without the upgrade. In his next breath he had the type of car I requested, however the car was getting an oil change. A young lady ( w/ dreads I have them too also so disclaimer) was just rude to myself, customers, and her colleagues. First I arrived early but at the time she started to assist me it was well after my pick up time. I was standing at the counter and I thought she was assisting me but she was assisting others as I was just standing there. She was processing other people information after she started working with me. Very unprofessional. When I finally received the car after 1pm I was told I needed to vacuum the car upon arrival, the service now light was still on and she didn’t have time to turn it off, and I received the car with a half a tank of gas. I actually was suppose to have the car for 2 days, but I returned it back this morning less than 24 hours because it was shaking and I didn’t trust it putting it on the highway to go out of town. I work customer service, please do better with the people that are representing your business.

Man this was the worst rental experience I’ve ever experienced. They gave me a car that smelled bad. I thought maybe it was from sitting but to find out someone before me squirted something on the ceiling of the car. I was trying to tough it out . The very next day a system failure light came on the dash so I tried to go switch it out . I was told they didn’t have anymore vehicles period so I had to ride it out I definitely won’t be doing business here again if I could give it zero stars I would.

From the time I walked in to pick up my rental to the time I dropped it off great experience. They greeted me as soon as I walked in… no matter if they were with a customer. Barley no wait time.. The lady explained how to Drive and operate the Tesla and if I wasn’t satisfied with the car I could just come back and swap something else. I called to let them know I didn’t see a home charger and the guy I spoke with took time out to try to find me one…(couldn’t find one) People stop stealing home chargers! But that alone was an perfect act of kindness… even when I called to make sure what I should bring it back on, Nick was already getting me ready for a speedy checkout… Nick was awesome as well.. just overall great experience and good people. Made me feel way better bc I had a horrible experience with the service department Kia dealership in Kennesaw.

I reserved a car on Price-Line and paid upfront for the insurance. Everything was smooth. Got to Enterprise and they wouldn't take my Bank card. I offered money order, Cash, bank check, and even a gold bar . They were only willing to accept credit card. I Don't recommend this business. Poor Policies and procedure's.

It's a wait sometimes, due to the place being so busy. The employees work hard and willing to help. I never had an issue and always got a nice clean car. My preferred company and location for rentals.

Misleading Booking, Poor Communication, and Lackluster Customer Service at Hertz I recently had an exasperating experience with Hertz Car Rental's online reservation system. Here’s a breakdown of what transpired: 1. **Online Booking**: A few days ago, I booked an electric car through Hertz's online system for pick-up at the Lithia Springs Hertz location. The process was straightforward, and I was pleased with the rate I received. 2. **Unpleasant Surprise**: Despite receiving a reservation reminder this morning, I was contacted by Hertz about an hour ago informing me that the Lithia Springs location doesn't have electric cars. This was a shock as the online system allowed me to book one without any indication of this limitation. 3. **Customer Service Interaction**: The customer service agent who contacted me made no effort to amend the situation. They didn’t offer to find a comparable vehicle at a nearby location. Instead, I was left to my own devices to secure a new reservation, forsaking the favorable rate I initially got. When I inquired about preventing this issue in the future, the customer service manager had no straight answer, only offering an apology for the lack of available vehicles. 4. **Inconsistencies and Confusion**: Upon contacting Hertz customer service to try to rectify the situation, I was told my reservation couldn't be transferred to a similar vehicle. Adding to the confusion, when I browsed their website again, it still showed options for booking electric cars at the Hartsfield-Jackson Airport location, even though I was told none were available. 5. **Overall Impression**: The lack of effort to correct the error, poor communication, and the inconsistency between the online system and the information provided by customer service left me quite disheartened. The experience tarnished my view of Hertz's customer-centric approach. 6. **Suggestions for Improvement**: I would suggest Hertz ensure their online booking system accurately reflects the availability of vehicles to prevent such situations. Additionally, empowering customer service agents to offer solutions in such scenarios would significantly enhance customer satisfaction. I hope my experience serves as constructive feedback for Hertz to improve their service and for potential customers to be aware of possible booking discrepancies at specific locations like Lithia Springs and Hartsfield-Jackson Airport.

Will tell you to expect a driver to pick you up in 15 minutes and will make you wait over an hour. Will continue to tell you a driver is "in route" to you and turn around a say there are people in front of you because they're "short staffed" communication is key. Being short staffed is understandable. Failing to properly communicate to people waiting on important rides is not.