1/5 Alison W. 3 years ago on Google
My
husband
booked
one
week
in
advance
for
the
lunch
time
menu,
he
booked
direct
via
their
online
booking
service
on
the
website.
He
put
in
two
people
for
lunch
at
15.45,
(dinner
time
starts
from
16.00)
which
was
clearly
stated.
Booking
complete
Saturday
15.45
we
arrive
at
the
restaurant
seated
at
the
table
and
asked
for
the
lunch
menu,
to
be
informed
that
the
lunch
time
menu
stops
at
3pm
which
was
changed
two
weeks
ago,
my
husband
explained
he
booked
for
lunch
on
the
booking
portal,
the
waitress
said
she
would
speak
to
the
manager.
The
manager
came
out
and
informed
us
lunch
was
changed
to
15.00
2
weeks
ago
so
she
can
no
longer
serve
us
lunch,
my
husband
is
dyslexic
so
he
assumed
it
was
possibly
his
error
so
we
left
the
restaurant,
we
could
not
book
in
anywhere
else
due
to
Covid
so
had
to
go
back
to
the
hotel
where
we
were
staying
that
weekend
and
order
in.
I
was
curious
and
went
on
the
website
to
see
where
he
went
wrong
with
the
booking,
put
in
the
same
day
same
time
for
the
following
week
and
it
was
going
to
let
me
book.
I
rang
the
restaurant
to
inform
them
of
the
error
to
be
spoken
very
rudely
to
by
a
staff
member
I
can
only
assume
was
the
manager
in
charge
of
that
shift,
she
was
very
abrupt
and
told
me
‘lunch
time
doesn’t
actually
mean
the
lunch
time
menu
it
just
means
u
booked
it
at
a
lunch
time
of
the
day’
I
told
her
it
was
very
miss
leading
and
she
continued
to
argue
with
me
down
the
phone,
I
wasn’t
after
any
money
off
or
a
re
booking
but
I
was
trying
to
make
them
aware
of
the
error
or
miss
leading
booking
system
but
she
was
having
none
of
it.
I’m
bringing
this
to
the
attention
of
the
restaurant
as
I’m
hoping
someone
a
little
more
professional
sees
this
and
is
a
bit
more
sympathetic
and
changes
the
booking
system,
my
husband
felt
ashamed
and
embarrassed
because
he
thought
he
had
messed
the
booking
up
due
to
his
dyslexia
when
in
fact
I
found
it
to
be
an
error
with
the
booking
service.
To
me
a
lunch
time
booking
is
a
lunch
time
menu??