First class company to deal with. I ordered a Torrent 3 jacket and didn't see the 15% discount code until after placing the order. I emailed the company and asked if it was possible to apply the discount retrospectively. I was surprised that the discount was forwarded to my PayPal account within an hour. How good is that! The price was already the same as others and cheaper than my usual website and they take some beating. Cherry Tree don't charge for shipping if the order is greater than £75 unlike the other websites so a win win for the customer. Many thanks Bethan and Cherry Tree.

In this day and age, especially in these difficult times, good customer service is becoming increasingly harder to come by. I ordered a jacket off of Amazon but through Cherry Tree Clothing. I went a size too large by mistake and the jacket did not fit properly. Rather than going through the Amazons returns process I decided to contact Cherry Tree Country Clothing directly. This turned out to be one of the best decisions I have made in a long time. Bethan is absolutely fabulous and replied almost instantly on every occasion. The return and exchange process was the easiest I have experienced and I cannot fault them. I only bought off Amazon as an exception to my rule of buying direct from supplier and when i say that Cherry Tree has gained a life long DIRECT customer, I say it with complete confidence. Cannot recommend enough. Great job. Great product.

100% Recommended 5 STAR 🌟🌟 ⭐ 🌟 🌟 Customer Service Cherry Tree Country Clothing is one of the best shops to deal with. I had a small issue with a product not the shops problem but Cherry Tree 🌳 Country Clothing stood over it . Proves this shop is (CUSTOMER SATISFACTION GRARANDED), Well Done 👏 ✔. Shop owner. RECOMMENDED TO ANYONE.

Outstanding customer service, I certainly was impressed with how my lost parcel was dealt with.

My first experience with Cherry Tree and couldn't be happier. When my boots didn't arrive after 5 days, I called and Bethan told me they were out of stock but available in a different colour - which I accepted. He immediately sent them by first class post and even refunded me the price difference. Great doing business with them and I will use them again.

Hello Everyone, I am a customer from the USA. I spent quite a bit of time finding the right walking boots. Bethan was extremely patient and kind during the process, exchanging emails with me. In the end, I got a great pair of Anatom Q2 Classic Hiking Boots, very hard to get, and at a fabulous price. Buy your gear from Cherry Tree Country Clothing, a very fine and personable stockist. Highly recommended 🥾!

Excellent customer service that is refreshing in this time of Chatbots.

Superb customer service, I had a problem with a faulty product Bethan and the team sorted return and refund efficiently. I also purchased another set of wellies which arrived super quick. Highly recommend.