2/5 Brandon L. 4 years ago on Google • 166 reviews
It's
Friday
the
13th
at
6pm,
all
the
restaurants
in
the
Levy
District
had
huge
lines
and
waits
so
we
decided
to
go
to
Red
Robin
but
it
was
packed
a
well
so
we
came
over
to
Potbelly's
to
eat.
Walking
in
the
way
to
order
seems
totally
backwards
and
completely
not
efficient
with
a
lot
of
confusion
for
the
customer.
From
the
door
you
go
all
the
way
to
the
opposite
wall
to
start
your
order
then
work
your
way
back
to
the
door
to
pay.
Wife
and
I
had
the
pick
2
option(half
a
sandwich
and
soup
or
salad
and
a
drink).
Our
daughter
had
a
peanut
butter
sandwich
on
white
bread
with
a
cookie
and
a
drink.
One
guy
behind
the
counter
had
to
practical
walk
and
instruct
each
customer
thru
the
ordering
process,
while
the
girl
looked
completely
lost
and
the
kid
running
the
register
struggled
on
everyone's
order
to
ring
up.
The
ordering
process
is
a
complete
mess
and
needs
a
complete
overhaul.
There
was
plenty
of
seating
as
there
was
only
4
tables
being
used(friday
night
at
6pm).
Get
sat
down
with
our
food,
going
thru
the
food
my
wife's
mac
and
cheese
looked
terrible
so
she
took
it
back.
The
talkative
guy
said
sorry
that
was
our
lady
one
I
knew
I
shouldn't
of
have
it
to
you,
wierd....
so
she
got
a
salad
which
she
said
was
good.
My
daughter's
peanut
butter
sandwich
on
white
bread
was
labeled
wheat
on
the
bag
and
it
was
wheat🙄.
My
prime
rib
sandwich
was
cold
and
was
raw
n
not
pink
cooked,
RAW!
My
cheddar
broccoli
soup
wasn't
bad
but
had
zero
flavor
and
substance
(it
was
practically
all
cheese).
My
daughter's
cookie
was
a
little
bigger
then
a
half
dollar
oreo
sized,
kinda
thought
it
would
of
been
a
cookie
of
size
like
what
they
have
displayed
at
the
register,
nope.
To
add
at
the
end
of
the
experience,
my
wife
went
to
the
restroom
came
out
and
said
they
are
out
of
toilet
paper.
As
we
left
my
wife
just
let
the
girl
employee
know
they
we're
out
of
toilet
paper.
The
girl
looked
at
her
like
she
had
snakes
coming
out
of
her
head
and
didn't
reply
to
my
wife
or
acknowledge
her.
I
always
give
eateries
at
least
3
tries
everyone
has
a
bad
day
and
can't
be
judged
solely
on
one
episode.
Although
I
personally
think
there's
room
for
improvement
from
a
managers
or
district
managers
level.
We
will
be
back
some
day
with
hopes
of
improvements,
and
I
think
you
should
give
it
a
try
and
conclude
your
own
opinion.
Only
a
friendly
suggestion
to
the
managers.
Spend
some
quality
time
on
watching
the
efficiency
of
the
system
and
try
to
polish
it.
Sit
back,
watch
and
read
the
customers
experience,
body
language
and
see
what
can
be
simplified
and
improved
for
the
customer
and
the
employee.