Always feel welcome when I visit this store. I got great customer service in here. High recommend to shop in this store.

I am the Loyal Customer who shop here for more than 5 years, never need to worry about brought a fake things here because every thing they sold to me are Authentic. Love the store, best service in Brisbane and reasonable price. Best price for used Louis Vuitton etc., so I always recommend my friend and family visit Harrington & Co.

The service from Mark was exceptional and we would highly recommend his establishment. He made himself available to meet us as we were from out of town and went the extra mile to ensure customer satisfaction. Made choosing a unique engagement ring a very pleasurable experience. Thank you.

I highly recommend Harrington and Co as a place to buy or sell jewellery or watches. I found their service prompt and efficient within all correspondence as well as finding them to be fair and truthful with regards to valuing my property items. Thank you Hamish Douglas (Actor)

I've been coming to Mark for a couple of years now and he's been nothing but great to deal with. I'd highly recommend him whether you're buying or selling Harrington and Co. is just a great business all around!

ebay watch-head purchase, faulty on arrival. Prolonged refund process from less-than-candid seller who only realised they had sold broken Rolex bracelet parts attached to sold watch when refund requested, then did not disclose until very late in process. Less than ethical business practice, and very disappointed by service from a supposedly reputable jeweller. Later-after 11 months, a response from the retailer! About as good as their after-sales service. The reality as I said in my original review was Harringtons only realised that the watch-strap parts were possibly Rolex AFTER I started the return process. They attached NO value to those parts when they sold the watch ( non-working on arrival, please note), but because they realised their error they insisted these scrap parts ( and we are talking a couple of very twisted and deformed links to which neither I , nor they, attached any value whatsoever at the time of purchase) be returned in a separate package to Australia from the UK. I only removed them because I had no intention of retaining/using them , and when a return became the only option did not include them to save on return postage costs to be fair to the seller! The fact that I did not bin them is a minor miracle-and I am an experienced watch collector of many decades and NEVER throw anything away I can reuse or has any intrinsic value. My point was that it was only AFTER the watch arrived back in Australia did the question of the deformed links become an issue , and my refund was blocked. However it was not until I pressed Harringtons did the REAL reason for wanting those links back come to light. If they had been up-front with this at the beginning there would have been no problem or delay. Sadly the seller was less than candid, and this less-than-honest approach is not what is expected of a reputable jeweller. I bought a watch, not the deformed links that as far as I was concerned were neither use nor ornament. The fact that Harringtons discovered their error after the sale suggests that they did not want to disclose their error in the very mistaken view that I would keep the defective watch since the Rolex links MIGHT be worth more than the watch they were attached to! Their reply is disengenuous to put it mildly, and someone needs to take a serious look at their customer relations skills.

My wife bought a gold necklace today and was served by Aimee. I just want to say what a pleasant experience it was dealing with Aimee. I’ve been present at other well known jewellery stores where my wife has shopped previously and it always felt like we were intruding. Aimee was just so professional. We will certainly be back for more shopping. Well done Aimee and Shiels for employing such a well mannered and professional person

I would not recommend this place to buy flawless diamond rings or any another product from this store… Poor customer service by Manager who could not understand the difference between whats legit and inappropriate. The lack of knowledge regarding the products is Zero. They dont know how to explain about ring sizes according to the shape of ring.. they think its a joke to spend 3k in a store. Totally disappointed and not at all satisfied; will not return ever (atlst not this store). The attitude and poor customer service by manager was not at all expected..

Extremely poor service overall especially by sales assistant Nikhethak. I was in the Garden City store this Saturday morning and waited to be served and was ignored and customers who came after me were called ahead despite me pleading I was there ahead of the rest. To make matters worse she conveniently removed the price tag displayed as $19.99 and charged us $29.99 which is totally against retail law. .Pathetic way of treating a customer and hiding a price displayed and over charging the clients. Not at all happy and would give a zero star for their attitude and lack of customer service.

Excellent service and watches! I contacted Mark about trading one of my watches with a lovely Enicar "Jim Clark" that he had available. Initially I had concerns about shipping a high value piece but Mark reassured me that the deal was not at risk. Upon receiving the watch I noticed that there was an issue with the chronograph seconds hand. I called Mark and he asked for the watch to be returned for the HNCO watchmaker to rectify the issue. Mark covered return express shipping and I had the watch back within one week. I highly recommend HNCO for rare, unique watches with great provenance - especially Mark. He was a pleasure to deal with and to chat about watches. I am definitely a return customer!

Wanted to sell my watch, saw Harrington & Co on the website, so I emailed the company for a quote. Mark responded very promptly. Went to the shop, sold my watch & ring. Very happy because it is extremely fast and the price was reasonable. Mark is very professional, nice, effective & efficient. The shop has a variety of high end beautiful jewellery, watches...etc. Big Thank You Mark for everything!

I just received my new gents diamond dress ring. The ring looks even more amazing in real life than it did on the website. I bought this close to $5000 ring without actually seeing it in person. I have purchased jewellery before from this company when I lived in Brisbane and knew the quality of there range and the quality of customer service and satisfaction they strive for. The ring has over 2.5cts of diamonds with the main stone been close to 90 points. The ring was described as G colour and VS clarity, having been collecting jewelry for over 30 years this is the type of quality I look for. The diamonds are just how they were described and the fire and sparkle when wearing is truly a wonder, mother nature at her best. I highly recommend this company to anyone who is looking for a quality piece of jewellery without paying the normal jewelry shop mark up for new, remember diamonds are millions of years old... I look forward to dealing with this company again in the future. Melissa was always quick to answer any questions I had. Customer service is rare these days but with Harrington & Co is all part of the experience. Thank you once again for my Amazing New Ring.. Best regards Michael D

They sold me a fake rolex band on e bay, when I try to get e bay to step in, I found out it was going to cost me more then it was worth. Be very carefull...........Their fakes are good. update on the story. PS since it was considered a fake by the eBay officials, I was on able to get a eBay Refund of any type. So I ended up with merchandise that I could not sell, nor years for repairs. Sometimes things like this just happened when dealing with vendors such as this one

Mark is a real gentleman, it was a pleasue dealing with you yesterday. Thank you for the honest appraisal.

Have to say that I have not come across an amazing shopping experience such as this for a long time. I have bought jewellery for years and found service, knowledge, and product-quality declining over time until I discovered H&Co. Beautiful inventory, super service with integrity and honesty as well as a friendly, safe and secure place to shop. Just give them a wave through the window and the doors to a lovely experience of luxury shopping will open up for you. Enjoy!! Laura.

went to have a look he door was locked, sign said BY APPOINTMENT staff in side just didn't look interested.

I have purchased several watches from Mark and have found his service second to none also trading and selling items he gives very reasonable rates and after sales service excellent happily recommend to anyone seeking high end peices Cheers!!

I've brought many Rolex parts and have never had any problems. Keep up the good work mark. No problem here people....

Went into the store today. One staff member was busy with a customer. One was looking at the computer. We were not even acknowledged let alone asked if they could help us. Another staff member came from the rear of the store as the other customer left. I found what I wanted but still had not been acknowledged by any staff member even after we been in the store for several minutes. Had to ask to get the item I wanted. The staff member seem very reluctant to have to serve us. She did not even speak to us other than telling us the price when it came time to pay.

First time had bad experience at Shiels Garden city..went their this morning both ladies were unfriendly and seemed bit reluctant to help...looked for one diamond ring and didn't get much help..then looked for bracelet and they said they don't know how to resize it.. basically couldn't buy anything at end due to lack of staff assistance. Will appreciate if staff is bit enthusiastic towards their job and attend the customers properly.. suprisingly it wasn't even busy as we were the only ones but still didn't get attended well.

Amazing service from Harrington and co. I bought a very expensive watch from them. Fantastic experience and the watch was 100% genuine. Would not hesitate to buy something from them again. You are totally safe with Harrington and Co.

Customer service is always bad at this store. I usually walk in with the intention to buy something I saw in the window but I always get put off when I walk into the store and no one looks happy or ready to assist. I also don't like the manner in which I was spoken to many times at this store.

Fantastic service, great range of jewellery and collectibles. Prices are very reasonable.

I purchased an Omega watch from their eBay site which I received the following morning. Service and delivery was exceptional and authentic as described. After some average online experiences in the past, I would recommend this shop highly.

Bought an exceptional engagement ring and the service was second to none. Got a great deal and look forward to dealing with again.

Worst Burger restaurant I've ever been to. All they have is jewellery. No burgers at all.

Great experience here. Got a great bargain on a Cartier Santos, the person that dealt with me was knowledgeable, friendly and helpful. Will come here again when the watch bug bites again.

Fantastic display of jewellery and I found just the piece I was looking for. Friendly staff with great knowledge. Will be going there again soon.

great service, interesting range of goods and always something new in stock

Great staff friendly and helpful. Good selection good prices.

Girls are awesome here and always will to help. Great prices

I visited this store on Thursday night, Charmaine and the other lady that were working were extremely helpful and lovely. They were accommodating and answered any questions that I had.

Literally stood here for 13 minutes with no acknowledgment from staff , both on phone , not even a nod , customers walking out as zero service . Seriously it’s Xmas , can’t sell if no one serving

Believe me the lady that works here went out her out of her way to be rude best to go to Carindale store there you’ll get treated decently

My partner got me a chain and a bracelet for Christmas. The clasp on the bracelet lasted less than two wears. I only realised it had come apart the second time wearing it because I was driving and the bracelet fell down my arm. We took it back and from the get go the attitude of who I’m assuming was the store manager was foul (brown hair and glasses). I showed her the problem and before even looking at the receipt which would have told her the bracelet was purchased less than a month before, she claimed the clasp was broken due to ‘wear and tear’ 🙄 I asked to exchange it but she said it had to be sent back and fixed, I wasn’t happy with that because I did not want to be stuck with a bracelet I would have to send back every time it broke. She refused the exchange and kept claiming it was wear and tear. I explained that it was worn twice and less than a month old and the attitude just continued. After explaining that it was not wear and tear multiple times I just demanded a refund by that point and got one, albeit not without a fight. I worked as a retail manager for over ten years and while I understand Christmas is a stressfulI time of the year, there is absolutely no excuse for her appalling behaviour. I would suggest some retraining for certain staff.

This is a very bad shopping experience. When I entered, the two store clerks did not say hello or pay any attention to me. They are completely immersed in their work, and their faces look very unhappy in this job. Will not go into this store again.

Please don’t waste your money assuming you are buying gold, all SHIELS jewellery are gold plated, however they are sold higher than actual gold price

Amazing staff,couldn't have been happier with service,the ladies in this store are a credit to the business owner. Will only ever shop here for jewellery again

Update: thats a pretty generic response. You didnt even answer my question! Went into your store Saturday morning with my daughter to buy an anklet. The store was empty but we recieved no service. Not even a look, let alone a hello. When we asked to look at some items, we were treated like we were putting the staff member out even though she was just standing at the computer. The dark haired lady with glasses (no name badge on) was extremely rude. I have never ever been to a jewlery store where you are not allowed to look at items except through the glass. Is this actually Shiels policy??? We left and spent our money at another jewlers where received great service from the second we walked in. Looks like the feedback you have been receiving from this store hasn’t made any difference to their customer service yet.

Great customer service from the team. Picked up 2 seiko watches at great prices. Extensive range in stocks.

Needed some gold stud earrings in Birthstone for a Birthday present 🎁 I walked from the carpark into Garden City and it was the first shop I came to with quick friendly helpful service I purchased my gift from a wonderful lady and straight out and home with no delay, very handy.

I had Tahlia look after me for my visit. She was wonderful, helpful, kind and very willing to help. Thank you for helping with my shopping experience. Please look after this employee she was awesome!!! The rest of the store not so much.

We walked into store on a non busy Thursday morning around 10ish. There were no other customers in store and there were two sale girls behind the counter. We were looking around and found a pendant that we like. The girls stood half a meter away from us and were not show any interest in sale. Not a ‘hello’ or ‘can i help you’. We stood and waited for couple minutes and the girls gave us no response. We ended up walked out and disappointed. Not recommended...

It appeared that the staff tried their best to help customers but were completely let down by the store environment! The store fitout is totally unsatisfactory when it's busy!! The point of sale terminal is located next to the small gate/door the staff use to access behind counter. My partner and I were making a very expensive purchase, and had to constantly move aside so staff could go in and out. To make it worse, the centre air conditioning (Garden City) was barely working!!! So staff and customers both had a dreadful experience in those unacceptable conditions! (Big plus however... Love the ring!)

If there was a chance to give zero stars, this would be my choice. At no stage during the browsing was I approached or greeted, even after making eye contact with several of the staff, or even waiting at the counter for 5 minutes. When a staff member did eventually look up from her very busy time looking at a clipboard, she went straight to another couple who looked like they had more money. Oh yeah, the other staff members were standing behind the counter with their backs to the customers, the store is dingy, over crowded and in desperate need for carpet and display replacements. Will not go here ever. Will warn people away.

Just had the best experience at the garden city store, Michaela looked after me and couldn’t be more helpful. It was her first week she said. She was amazing!! Will be going back again from now on

Brought some beautiful and elegant gifts from here which weren't out of my price range... Picked up some white gold which didn't break the bank... And the staff are extra helpful...

Would like to thank Anka who helped me this afternoon after I purchased a Citizen watch from the Westfield Garden City shop n didn't know how to use it as it was a pretty "complicated" watch. She went out of her way to help me n I m very grateful for that. Great customer service from Anka.

Got an engagement ring from here, and it has broken twice. Both times was a manufacturing issue. After a very long process we did get a refund, however the communication and organisation of this shop leaves something to desire. It was terrible. Not to mention the attitude of the manager, it was obvious she didn't want to deal with the issue. Definately not an inviting or friendly store. Also, there was two occasions that we went into the store at the opening time...and they weren't open. If you are meant to be open at 9, then perhaps getting their earlier to sort your displays out will help you open on time. Rather than making customers wait around for you to organise yourself. We won't shop here again, and we will discourage others from it too

Came in for 1 ring left after ordering 3 😁 Have been back multiple times within 2months have got 2 Bracelets, 1 Necklace, 4 Rings and looking at earrings now. No pressure have been extremely helpful attempted to get ring at Goldmark and they just had no care they acted like income only. Shiels is my only place from now on.

Staff were very personable and helpful in finding what we wanted.

Brought a gold chain advertised 9ct, had it tested it’s just copper and silver filled. What a slap across the face, they did not tell me while purchasing nor was it in the fine print online. Most of the jewellery is junk, Angus and Coote or gold mark have quality jewellery, if you really want something special Michael hill jewellery is worth it.

I'm not sure about this mob, l tried to return and get are refund, they said no over the internet, but when l rang them they told me to bring back the earnings and there fore give me a refund

Good design price a little bit to high.

Don't bother shopping in this place. The worst jewellers, sneaky the fine prints are really fine. Hidden somewhere you will never see. Horrible customer support from Adelaide. The most horrible experience ever.

Great service lovely staff

The older jeweller abused my girlfriend when she went to pickup her ring. Disgusting behaviour.

Very friendly and very helpful staff!

Great range of products

Goid value

Over priced

There was a new sales girl here and she was awesome, although I went in when they were almost closing. I bought the watch from her. The other 2 sales girls looked like they have been working there for a while and they looked not happy that I was there when it was almost closing time. The only reason I bought the watch was because of the new sales girl. In terms of products, well same stuff any other similar joints would have

Amanda was very professional Helpful and courteous aggressively friendly With patience

The return policy is really bad. I spent $1200 for a ring and changed my mind as I found another good option in different store as there were lack of variety. I went back within 90 minutes of my purchase time and hoping that they will understand and do refund. But very unfortunate part of this store was they just wanted to sell their thing nothing else. I have been told that return policy only applies if we buy online this is totally ridiculous. On their web sites it has not been stated that refund policy only applies for online purchases neither we have been advised on purchase that we can not return. Bad experience.I will definitely choose different place for next time. Good luck to this store as they have left bad impression and lost their customer

Definitely one of the best customer service experiences I’ve had. They always acknowledge you here.

Poor selection of watches

Great prices and great staff, I feel welcome every time. Other jewellery stores need to up their game.

Great place and friendly staff had a,great laugh with the ladies

The girls in this store are always friendly and willing to help you find the perfect item you're looking for within your budget. Definatly Reccomend

I went to the Garden City store today to buy a pendant that I had looked at online, and I found that the online prices were vastly different from the in-store prices. Online I could buy a pendant and chain for $88 (not including shipping and tax which was an extra $20) but in-store the cheapest I could buy it for was $200. I also was not told of the returns policy (although it is my fault for not reading the fine print) and changed my mind having found something of better value and couldn’t get any sort of refund. Overall it isn’t a very customer-friendly store and I would recommend checking the in-store prices before buying.

I have dealt with Harrington & Co for some years now - when it comes to gift times. It has always been a pleasure - lovely people and great products and knowledge. Highly recommend.

Recently bought a replacement dial for my Omega Moonwatch. Great service, packaging, the item was as described and as seen in the photos on the listing. Highly recommended.

I purchased a lovely Speedmaster from HNCO and their customer service has been impeccable. Mark is genuinely knowledgeable and accommodating. Their service continued after the purchase where they ensured my timepiece was operating perfectly. I highly recommend them.

Bought the watch and had it delivered to the UK. Delivery and communication was great. Really pleased with the watch, great condition as described. A+ service. Thank you!

Great place. Absolutely stunning pieces and good service.

Great service. Always great watches in stock. Thanks Mark .

Wonderful selection of stock and lovely service. I'm definitely coming back, an easy 5 star from me!

What a wonderful place to walk into I would like to thank Mark and the rest of the staff for all their help they cannot do enough to make your shopping experience one you will never forget the knowledge and experience of these people are fantastic I purchased what I was wanting at a fantastic price and would not hesitate to tell family and friends fantastic service such friendly people and a wonderful place to go thanks Mark and staff for all of your help I will be back soon

From the first meeting with Mark the Director of the company it was obvious that honesty and integrity was their keynote. I would have no hesitation in doing business with them again.

I had the most lovely experience in store from Jessica and wanted to say thanks again for all your help. I feel she truly cares about those who come through and also to the other lovely lady who had my ring sized up for me. I’m not sure of her name but you two made the whole process so much better. Thank you both for amazing customer service 🌟 Highly recommended!