1/5 hana k. 1 year ago on Google
In
terms
of
the
dentist
and
hygienist,
I’d
give
them
5
stars
because
they
were
nice
and
professional
and
efficient
and
VERY
informative.
This
one
star
is
SOLELY
for
the
blonde
receptionist
that
provided
an
upsetting
and
unprofessional
experience
for
me.
I
intentionally
waited
to
cool
down
before
posting
this
review
(it’s
been
a
month
I
think)
to
avoid
unnecessarily
scathing
words.
Initially,
the
person
on
the
phone
(unsure
if
this
was
the
blonde
receptionist)
confirmed
the
appointment
time
AND
my
phone
with
me,
CORRECTLY.
The
day
of
my
appointment
comes
and
the
blonde
receptionist
says
my
appointment
was
earlier
(I
wouldn’t
have
scheduled
it
earlier
because
of
my
two
jobs
that
are
back
to
back)
I
was
confused
because
I
also
didn’t
get
a
confirmation
text.
She
insists
she
did
text
me,
call,
and
left
a
voicemail
in
a
rude
tone
and
insisted
I
was
wrong
and
that
she
“didn’t
know
what
to
tell
me”.
I
show
her
the
evidence
on
my
phone
that
I
received
no
call,
voicemail
or
texts
and
she
said
“well,
I
did”
rather
that
“that’s
strange,
let
me
see”
(or
something
nice
along
those
lines).
She
then
checks
my
info
(and
they
somehow
had
my
number
off
by
one
number)
and
though
this
would
have
been
a
good
opportunity
to
apologize,
she
NEVER
did
and
kept
up
her
tone
which
to
me
sounded
rude.
She
never
validated
my
frustrations
and
even
if
it
was
“I’m
sorry
this
happened”
or
“sorry
you’re
frustrated,”
I
might
have
felt
better
(people
make
mistakes,
you
know?)
but
she
insisted
she
did
her
part
correctly.
She
rescheduled
me
for
A
MONTH
OUT
when
I
was
in
pain
and
waited
a
month
for
this
appointment
and
expressed
to
her
the
pain
and
the
long
wait….
and
never
even
offered
to
put
me
on
the
cancellation
call
list.
(Which
literally
every
place
has).
This
was
the
most
unprofessional
customer
service
ever.
I
literally
called
around
everywhere
but
nobody
else
in
the
county
had
openings
immediately
so
I
kept
my
appointment.
I
am
good
at
letting
things
go
so
I
made
the
best
out
of
my
actual
visit
and
came
to
love
the
hygienist,
Lacy
who
was
so
sweet
and
made
me
feel
very
welcomed
and
the
dentist,
Dr.
workman
who
was
very
informative
and
helpful.
If
it
weren’t
for
them,
I’d
probably
change
dentists.