The Crystal Maze LIVE Experience image

The Crystal Maze LIVE Experience

Escape room center

One of the Most Reviewed Escape room centers in London


Address

22 - 32 Shaftesbury Ave, London W1D 7EU, United Kingdom

Website

the-crystal-maze.com

Contact

+44 161 791 0727

Rating on Google Maps

4.70 (2.2K reviews)

Open on Google Maps

Working Hours

  • Sunday: 9 am to 9 pm
  • Monday: Closed
  • Tuesday: 2:30 to 9 pm
  • Wednesday: 2:30 to 9 pm
  • Thursday: 1 to 9 pm
  • Friday: 1 to 9 pm
  • Saturday: 9 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: experience (40) games (26) time (25) show (19) great (18) challenges (17) group (16) game (14) good (13) host (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Alisha C. 1 year ago on Google
    Great experience - perfect for family/friends or work groups! Just like the show; once you have arrived, settled in the waiting area (fully stocked bar & lots of room), put your items in free lockers (only charged if key lost) & your name has been shouted out - you are ushered into a room for photos and introduced to your host. Smaller groups are joined together but you get options for separate photos throughout (backgrounds of multiple areas within maze). You begin in the medieval area, head to futuristic, Aztec & more! There are so many challenges and like the show it’s a blast! Some very challenging and very physical though accommodations can be made to include those with disabilities within your group! All in all this 75 min experience was great fun and a fab activity to laugh and talk about. Well put together - my only complaint would be I would have loved more time/ I might have gone with a larger group of those I know looking back! Would recommend!
    6 people found this review helpful 👍

  • 5/5 Louise B. 1 year ago on Google
    Wow!! I'm actually speechless. We had a amazing time. It was a group of us 7 loud women and we had such a great time. We haven't seen each other for years and wanted to just have fun and relive our childhood and that's exactly what we did. We had an amazing crystal master his name was Byron (I hope I have spelt his name right). He was awesome. He was funny, helpful and a great laugh. Thank you for a great time.
    4 people found this review helpful 👍

  • 5/5 Udit A. 1 year ago on Google
    Relived childhood memories of my favourite game show through this fantastic, interactive experience. It was slightly expensive but still definitely worth it! The organizers have done a tremendous job recreating the original experience. Loved it!!
    4 people found this review helpful 👍

  • 5/5 Kellie L. 1 year ago on Google
    Had the best time ever! Easy to find, very well organised so there's no waiting, you do have form a group with people you don't know but this is advised during the booking process anyway. We were lucky enough to be joined by some really lovely people and we worked well together. Enjoyed running around the zones to the next game, and the games themselves were sometimes tricky but we managed 6 crystals for the dome. Our 30 seconds in the dome went so quickly but it was such an experience. Our host Carol was brilliant and we had lots of fun. Wouldn't hesitate to go back, I'm sure we will be booking a return visit in a larger group.
    2 people found this review helpful 👍

  • 5/5 Layna B. 11 months ago on Google
    Had an awesome time here! paired up with another group. The task person was great. She kept us entertained. The games were just like the TV show. Collecting gold tickets In the dome was super fun. It was a little pricey in my opinion, and to not even get a crystal at the end was a bit disheartening. You can buy one in the gift shop but they had run out. Paid an additional fee for a photo at the end, again, for the price I would of expected to have that included. But really cool experience none the less.
    2 people found this review helpful 👍

  • 5/5 Ryan H. 4 months ago on Google
    The Crystal maze was one of my favourite shows as a kid and let me tell you… this experience did not disappoint! The hosts energy really makes or breaks the experience and ours was incredible! We all got to do at least two tasks (loved that they had two person tasks) and really enjoyed the immersion of running around when the music was playing to the slide to get into the final area 🙌🏻 There were a few minor downsides, the lockers were difficult to use as barely any had keys and there was rarely a person about to lock them, some of the games were not reset when we’d enter and lacked crystals at the end, there were constantly people moving in and out of your area and bumping into other groups which broke immersion and the dome didn’t seem to blow many tickets around Other than those few downsides, it was an incredible time, we got 12 crystals and 167 tickets and I will for sure go again in the future 🙌🏻🥰
    2 people found this review helpful 👍

  • 5/5 Sue C. 7 months ago on Google
    Was synical at first. Our works summer party event.. However, it was superb! Thoroughly enjoyed it and was great fun! Highly recommend for any occasion. Something out of the norm for a change! Comfy clothing best and some crawling involved! Hysterical but don't worry, stone-effect floor was thankfully cushioned, my knees thank you. No photos to show as mobiles not allowed which was good! No blooming distractions!
    2 people found this review helpful 👍

  • 5/5 Steve B. 1 year ago on Google
    This is superb, the time flies by and the smile stays in place the whole time every member of staff is great and the individual gamesmaster really makes your time fantastic. All the zones are there from the iconic gameshow, along with slides ladders and crawling to go to the different zones, and of course running! This is an experience you want to do
    1 person found this review helpful 👍

  • 4/5 Christy W. 1 year ago on Google
    Great experience! I loved Crystal Maze as a kid so this was so good... Loved running from zone to zone, music blaring. Curly our host was fabulous and so funny. Plenty of challenges to play between you all. Only down rating as we were booked in a time slot and were an hour late going in, which then made us late for our dinner reservation! It would be nice to get a photo at least included in the cost too as it's not cheap.
    1 person found this review helpful 👍

  • 4/5 zainab p. 5 months ago on Google
    Enjoyed the games thoroughly. Only downside is the price and you get to play only 2 games per person. Cannot justify the £40 odd pounds I paid to play only 2 games( that also via a offer, Original price is even more). Plus they don't give you any souvenir to take away with you. No gifts if you collect certain amount of gold papers in the dome or anything at all. The crystal is £15 each or 2 for £25! Each photograph is £15. It was only nostalgia that we were playing our childhood favourite series games that made it worthwhile but will not be doing it again for sure.
    1 person found this review helpful 👍

  • 5/5 A R. 6 months ago on Google
    Absolute quality... the entire experience is authentic and sooooo much fun... the "Guide" (Gem Crystal was ours), was superb and genuinely engaged in the group. The games are challenging, just like the TV show and the getting to and from through obstacles and the lime is also very well thought out... HIGHLY RECOMMENDED...
    1 person found this review helpful 👍

  • 1/5 David 4 months ago on Google
    I only recommend this experience if you are in a group of 7-8. While I think this would be a fantastic experience for a large group, it wasn’t fun being a couple paired with a family of 5, especially after we were initially told it would just be us 2 and literally took pictures with signs saying Captain and Vice Captain. We didn’t realize how little time each of us would get, especially when we spoke to an employee who said each of us participates in all the games…no you don’t. The question is: Is it worth $75 per person to play 2 games lasting 1-2 min each that are not even your game preference? The answer is no. The other family voted 1 of their members team captain without involving us in the discussion, and the captain got to pick whoever does which game: 16 games total in which only 1 person can play at a time. It’s not fun to watch people you don’t know play. Even when my spouse played, I couldn’t see them because the other family was blocking the view. Please don’t go unless you can book the full room of 8…horrible money grab. It ruined the rest of my day. On the positive side, the gamemaster was great and did the best he could.
    1 person found this review helpful 👍

  • 3/5 Kelly M. 6 months ago on Google
    Let’s start with the positive, amazing staff and place felt like was on the program, host was lovely (lady Dracula) think she was called, very good at her job. Tunnel and slide was funny. Downside, you have to team up with randoms in your group can feel uncomfortable , not enough physical tasks, some mental tasks were boring and bland , we wanted a little more physical fun! Dome was good , but I think it would be nice if at the end you came away with even just a little certificate or something for completing , considering what you pay I don’t think it would hurt as a gesture. Overall a lovely morning 😃

  • 5/5 Kevin M. 4 months ago on Google
    We were visiting from Massachusetts and had never heard of the original show. We enjoyed our time in the experience. Some enjoyable puzzle rooms. I can't say that we were fans of the way the challenges are set up. Each challenge can be done by only an individual, so it limits the interactivity. The closest comparable experience would be Boda Borg, which lets everyone enter each room and let's you repeat the room. This experience was still enjoyable, although pricey.

  • 5/5 Brandon B. 6 months ago on Google
    Such a fun experience, it really brought me back to being a kid when I used to watch the program. The games are exciting and they've done a great job replicating the sets for the different zones. It's just like the TV show! I'd definitely recommend going to anyone who was a fan of the show.

  • 5/5 Emily R. 4 months ago on Google
    Great fun! You play 2 games each and visit the 4 zones just like the TV show. Really good fun, will return again as there were games we didn't play do unlikely to get a repeat. Official photos and merchandise are a bit pricey, so that put us off (£15 for a souvenir crystal or two for £25). Didn't purchase souvenirs due to the pricing.

  • 5/5 Rizwan I. 4 months ago on Google
    Amazing! Just like the TV show. Our 'host' was funny, charming and entertaining and in character. The puzzles are pitched just right with a mix of easy-ish and quite hard. So much fun!

  • 4/5 kirsty f. 3 months ago on Google New
    Really fun experience went as a group of 8 adults. You get free lockers to put your valuables, bags and coats in. Wear comfortable clothes and footwear, you run alot! If you've seen the show then you know what to expect as it's pretty much the same. You move around the different area's completing challenges to win Crystal's against a time limit if your not out in time you get locked in and your team has to decide whether to buy you out with a precious Crystal and lose 5 seconds in the dome at the end. Our guide Maxy I think it was, was great and played the character well. You don't get any kind of clue as to what the game involves only that it will be a skill, physical, mental or mystery and some are ridiculously hard.

  • 5/5 Caroline 3 months ago on Google New
    Lots of fun! The rooms have been made up to look just like the gameshow and our host was excellent at giving us hints here and there to help us succeed. We went as a couple and were paired up with a family, but they separated us for photos, which I thought was a nice way of doing it. The challenges were a good mix - not too easy, some quite challenging but that's the fun of it! I think it might be a bit tricky for those with limited mobility, as the start of the games is at the top of about 4 flights of stairs (no lift available when we went). There are some mildly physical challenges to get from one room to another also, and the game is run at a pace, so worth checking in advance if this is a concern. Staff were great, lobed collecting the crystals and doing the famous dome at the end. We had an excellent time and would do it again.

  • 5/5 Peter C. 3 months ago on Google New
    Honestly, such a fantastic experience and the perfect start to our stag do! The music, the challenges, the set are all spot on. But the highlight for us was our game master Curly, she really brought the whole experience to life and we all had a good laugh with her during the experience. As others have said, free lockers to leave belongings in and a bar for drinks before and/or after. You will be able to purchase pictures or other memorabilia as you leave. This is a MUST DO experience. Thank you Curly 🤠

  • 5/5 Tara B. 8 months ago on Google
    Really great day here. We came as a 4 2 adults and 2 kids and it truly was fun, the host we had was brilliant she really played her part well. Thoroughly enjoyed all the games and they really have done an incredible job of imitating the tv show. Even travelling through worlds was fun too. I would def go back but with a bigger team this time. We were put with another group and they were lovely but it does feel weird playing with strangers.

  • 5/5 Sarah T. 8 months ago on Google
    Brilliant fun family time. Exactly like the crystal maze, it didn't disappoint. "Buzz" was a fantastic host who really added humour and made it feel like a personal experience. Suitable from about age 8 I would say with parental help. A good mix of ability and level of games. Easy location to get too. Would be great for a work do too. I will definitely go again.

  • 5/5 Eleanor C. 6 months ago on Google
    Went as two groups of 6 so we all knew each other and it was fun to compare scores at the end. Our host Stacey Spacey was brilliant- great humour but got us in good spirits. We enjoyed the challenges and supporting each other, it was good team building and we came out really buzzing for the fun. We enjoyed the transition between different zones which seemed realistic. I think it could be improved with 1. We didn’t actually realise we had to stop somewhere to get photos on the way out, would be lovely to get these emailed or be able to get them somehow. 2. The crystal dome could be improved a lot of the gold tokens just got stuck in the corner there should be more tokens.

  • 5/5 Brienne H. 5 months ago on Google
    I’ve never heard of this but it was apparently a popular game show that my UK teammate loved so he got to live a childhood dream. It was really fun, we all enjoyed it and they do a good job accommodating people on the team (I had a back injury so a couple times I got taken a back way so I wouldn’t have to crawl) it really does depend on your “guide” though. We had two teams and our second team had fun but their host was kind of meh whereas ours was amazing and made the experience even more fun for us.

  • 4/5 Onkar S. 5 months ago on Google
    A fun and enjoyable experience which was very well made and nostalgic to experience. The game and challenges and host are well designed and fun and very authentic to the original show. I can't however give it 5 starts because for £70 a ticket in a group of 8 you only really get to play 2 games both of which are over in 2 minutes so it does leave you feeling like you want to spend more time playing the games which is the most fun part. The dome at the end is also very authentic looking but I noticed that the tickets that fly around were all concentrated near the entrance door and so the fans can be improved in the dome to make more of the foils fly around more evenly and so give everyone standing everywhere a fair change to collect tickets. The bar area is nice and they have a whole non alcoholic menu which is nice with some mocktails.

  • 5/5 Orlando A. 6 months ago on Google
    Hands down-this is one of our top London experiences of all time! I had a little trouble with the ticket system, however both Harvey and Rachel went above and beyond to really help me out - please thank them for going out of their way to help. Professor Why? - excellent. 2 of our team were hesitant about escape rooms but they wanted to go again , and again. I can not recommend enough! This is Diamond!

  • 5/5 Tina and Mark A. 10 months ago on Google
    What an incredible experience we had. Lily our Maze leader in her gorgeous 1920's green outfit was absolutely brilliant taking us all around. We were two individual groups of four but we merged seamlessly through Lily's help, picked up 10 out of a possible 16 crystals and cracked The Crystal Maze with 185 gold foil stickers in the Dome! Thank you to all staff. Definitely will be coming back - Olympic shirt Captain Mark

  • 4/5 Connie 1 year ago on Google
    The Crystal Maze Live Experience in London proved to be a unique, immersive, and fun experience for me and my work colleagues. The atmosphere is lively, with enthusiastic actors (shout out to Conrad, our Maze-Master, who was brilliant) and special effects that transport you into the game's world. The challenges are creative, diverse, and well-designed, making it a great activity for friends, families, and co-workers. There were 14 of us split into two groups of 7, and the experience took about 90 minutes. We played 2 games each - though the other group (our comptetiors!) played 17 games, and ended up beating us. There were other discrepancies between the scoring that also led to them beating us, including their Maze Master allowing them to win a crystal when they got 1-out-of-3 correct in a musical game, whereas we had achieved all 3. So the scoring is very subjective between Maze Masters. Also quite a few of the games were broken - one the light was too dark to see the tiles properly, and we were encouraged to use our phone torches if we had our phones (though phones & photo-taking is banned in the experience), and there was a shooter/target game which we were all ready to do, but then it didn’t work. However, there is a huge variety of games/challenges to play that is decided by the Maze Master, so every experience is different, including the experience between teams. There are loos to use before/after the games (I imagine it would be dressy impossible to take a loo break during the experience), a bar serving alcoholic drinks after the game (as well as soft drinks before/after), and available & free lockers for you to store bags, valuables, phones, and jumpers. The entire building is incredibly hot so you don’t need layers inside the experience (we visited early January, and did the experience in t-shirts). Also wear very comfortable shoes - trainers / sneakers are ideal. There are some games which involve sand, and one colleague had a tough time in some leather boots with a tiny heel. There’s a bit of running involved, as well as a slide which will take the rubber off any nice shoes.

  • 5/5 LeeAnn H. 10 months ago on Google
    Incredible experience!! Our game master was absolutely lovely and kept us laughing the whole time with lots of high energy. The games were great with a variety ranging from mystery, mental and physical. Do recommend going with a group of at least 7 to ensure you all are together within the same group. Definitely worth visiting.

  • 5/5 Lee C. 1 year ago on Google
    A truly top-quality immersive experience. Thoroughly enjoyed ourselves during our time here. The whole layout, challenges, and the game show acting were very similar to the original show itself. We got grouped up as a team of 8 with our random participants, who all got involved in creating a decent team bond and support each other on every task. Everyone got to do 2 challenges each before entering the dome at the very end. Some challenges were harder than others,but communication was key in our teams success. There are free lockers to stash your valuables and outdoor clothing in. An onsite bar for refreshments with a good selection of options and several toilets close to the gaming entrances. Fancy dress is welcome too but would recommend dressing light as inside the maze it can feel quite warm. Who knows, I might be back again in the future to triumph over a couple more challenges in the maze. Maybe some competition prizes might be made available in the future.

  • 5/5 Daniel W. 1 year ago on Google
    what a fantastic experience, so so realistic and we had so much fun. The main host/actor (Fred) gave maximum effort which made it more authentic. We all got two challenges each, and some 3 challenges. It was great value for money, and I would highly recommend!

  • 5/5 Michael Ezat Cook (. 1 year ago on Google
    I didn’t have much experience with the show, but did grow up watching stuff like Jungle Run and was aware of Richard O’Brien. I must say that the hosts are as charismatic. The rooms are set in different areas similar to the show and vary in difficulty and style to suit all players which is great. You really feel like you’ve gone on an adventure. The giant Crystal at the end is much more fun inside than just watching people catch the tickets. I definitely would go again as there much more rooms to see that I’d like to try next time. The staff are very friendly and helpful too, it’s a unique experience that definitely tops any other escape room I’ve been to for sure and good value for money.


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