Terrible Customer Service from Manager and Worker! My Mum bought bangles and when she came home she saw there was a stone missing without opening the package she went to exchange them the next day and instead of exchanging she was being blamed of opening or damaging the bangles herself ! Another customer came with her own complaint and then my mum was blamed for conspiring with her! The Manager was very rude and we will not be shopping here again they lack a basic sense of customer service and rights

They deserve no stars such rude and unprofessional staff manager thinks she's a touch of Heaven soooo soooo rude and disgusting behaviour

We came here to look for my sisters wedding set the lady was helpful in the beginning and we decided we’d get all our jewellery from here. We bought two sets of bangles however one was small so we wanted to exchange it. When we went back to exchange the size she was extremely rude I’ve never been dealt with so rudely. She blamed us for there being no plastic at the end of the bangles and accused us of opening them. She refused to exchange the bangles, she snatched them from me and refunded my money without me even asking. None of the staff helped the situation just shooed us out of the shop. Luckily we hadn’t bought the rest of the jewellery yet - you’ll save yourself time and respect if you avoid this place.

Jewelry is okay but the staff need a lesson on customer service and CUSTOMER STATUTORY RIGHTS. The workers and manager are incompetent when it comes to following the LAW and providing an exchange or refund when NECESSARY. I had brand new jewelry set never out of the packet which I had bought recently and wanted to exchange for a different color but for some reason this special shop think they can make their own rules instead of following the law and allowing me to exercise my customer rights! I even had the website no my phone out showing that I should be allowed to exchange the brand new set but the manager just told me that they don't accept exchanges and it's even written on the receipt??! Such a shame as I was planning on bringing my family there to purchase jewelry for an upcoming function. I will be taking my money elsewhere where the staff have more sense!

I went to this shop and the staff was so nice and helpful, they were so nice and friendly. They helped me with matching the jewellery the my bridal dress and it comes so amazing it matches and everyone gave me compliments.🥰🥰

very rude and doesn’t know how to serve customers. Grabbed the earrings out of my hand and threw them behind the counter. Never go to this place!!!

I send my team into some shops to look at items and we reviewed this one to be the worst in southall. It needs to change its Manager who could be Malaysian. Very rude business Which I will be sharing with other colleagues.

Lots of variety in this shop, brilliant customer service.