2/5 Martina G. 3 months ago on Google New
I
really
didn't
want
to
have
to
write
a
bad
review
but
after
4
months
of
being
ignored
by
front
desk
staff,
I
have
no
other
choice.
I
love
this
studio,
classes
are
fantastic
and
I'll
probably
keep
coming
back
occasionally
but
will
try
to
choose
other
studios
whenever
possible.
This
is
all
due
to
a
situation
I
had
when
I
booked
my
first
Reformer
class
via
ClassPass.
The
class
was
labelled
as
beginner-friendly,
however,
at
the
start
of
the
class
we
were
told
by
the
instructor
that
the
level
was
Intermediate.
My
partner
and
I
had
never
done
Reformer
before
and
were
not
able
to
participate
properly.
After
the
class,
I
have
emailed
the
studio
and
waited
for
several
weeks
-
no
response.
I've
then
called
the
studio
and
was
advised
to
email
a
specific
person
-
I've
done
that
and
received
a
response
in
which
I
was
advised
to
go
to
a
beginners
class
(not
helpful
at
all).
When
I
replied
that
I
was
expecting
a
compensation,
I
haven't
received
another
response.
After
two
months,
when
I
was
back
at
the
studio,
I
spoke
to
the
Manager
who
gave
me
his
email
address
and
promised
he
would
help
me
book
a
beginner's
class
for
free,
as
a
compensation
for
the
mislabelled
class.
I
have
emailed
the
Manager
using
the
email
address
he
provided
and,
surprise,
never
got
a
response.
I
have
attempted
to
speak
to
reception
one
last
time
before
Christmas
-
and
that's
when
I
encountered
a
very
rude
receptionist
who
refused
to
listen
to
me
and
amongst
other
things
she
said,
she
also
blamed
me
for
booking
through
ClassPass
as
if
it
was
my
fault.
There
was
another
receptionist
present
at
that
time
and
I
could
see
how
uncomfortable
they
were
getting
listening
to
their
rude
colleague
who,
when
I
was
trying
to
read
the
name
tag
on
her
T-shirt,
drammatically
took
it
off,
threw
it
on
the
table
and
left.
I
was
then
helped
by
her
male
colleague
who
emailed
me
and
my
partner
with
further
instructions
on
how
to
book
the
free
class,
but,
when
we
replied
to
that
email,
surprise
surprise,
we
never
got
a
response
back.
So
all
in
all,
lovely
studio
but
if
you
go
there,
pray
that
you
don't
encounter
any
issues
because
you
won't
be
helped
and
will
be
treated
like
a
number
and
not
a
human
being.
Very
sad
for
a
space
that
is
supposed
to
be
a
happy
place
-
I've
never
had
so
much
stress
with
any
other
yoga
studio!