This was the first time that I had been here since it moved outside the shopping centre. The downstairs has limited seating and during busy periods can feel claustrophobic. I used one of the kiosks for my order which is the better option to do in McDonald's nowadays. My order took a fair amount of time to reach me through. Fast food has for a long time now been not so fast.

Ordered for delivery, this branch is absolutely terrible. Half the stuff didn’t arrive, the rest is cold, stale and tasted strange. Ended up throwing it out. I’ve ordered from other branches previously so I know McDonald’s food can travel well. It’s shocking how your staff can mess up using a simplified system created for them. Who did you hire?

I always order from here using the McDonald's app and collection is very quick. This restaurant used to be in southside shopping centre by the cinema but relocated to Garrett lane but still part of southside. Staff are friendly but the only downside are the youth customers that use the upstairs and have no respect but that's the world we live in now until they grow up and get a job. I recommend using the app to order and collect.

So they move from a bigger space to a much smaller space. So if you wanted to eat in you can't cause the 5 tables they do have will be taken. Upstairs seating is okay but you can't really enjoy your meal without being attacked by flies and wasps.

Ordered a vanilla milkshake and got a weird combination of strawberry, banana and chocolate. 2nd time been there and the service is super slow. Don’t go in if you are in a hurry. Fast food? Good luck. The staff also seem like they’d be somewhere else to be Frank. Not great - 0 stars

Seems to be geared towards home delivery services. Very few tables for eating in and most of those are on an outside balcony. The service area is not very big and gets easily crowded. Pavement outside is full of delivery bicycles and motorbikes. Staff are good and seem to be trying their best. The design of the premises is letting them down. The previous McDonalds inside the mall was much better.

I loved this McDonald's. Its small downstairs, but they have seats upstairs, which is open top like. It was clean and service was good. It didn't take too long for the food to come.

I just know that the food safety and hygiene standards aren't up to scratch. I ordered a meal from here and a few hours later, ended up with some serious food poisoning. Judging from other reviews, you don't really wanna be ordering food from this particular McDonald's.

Awful customer service, was given wrong burger and had gone all the way home before realising they’d messed up the order. Had to go all the way back and was dealt with by a very rude woman who didn’t even offer any apology. Took the bag and threw away the burger they had put in bag which was the wrong item… Instead of offering as a goodwill and telling me to keep both. Which the manager claims is “store policy”. Garbage. You’d rather chuck perfectly fine food in the bin than give it to people… which is just wasteful. I asked to speak to manager (who had attitude of a crew member as opposed to manager) as his staff walked away whilst i was talking to her and then went on to say to her manager that my problem was that i “wanted a free burger” as if i was trying to beg for food. If anything with the way she was looking she was the one that wanted the free burger… probably hid it in the back for herself. Neither this woman or manager had apologised for the inconvenience caused. Can clearly see from past reviews that this is common in this store of messing up peoples orders… get some new staff.

Poor quality McDonald’s. Food is not really tasty and almost every time we go there they mess up our orders. For example, once we went here and ordered a meal which contained 2 large fries and 1 small but they gave 2 small and 1 large. Today we ordered fries, 9 McNuggets and 2 sweet curry dip but we ended up having no sweet curry dip. Service is slow and workers are quiet.

Visited today 26.12.2023. Order number 23 double espresso and a plain porridge. Never had such a cold porridge in my life. It wasn't even room temperature. It was cold as if it was prepared an hour before. Thanks McDonald's!