First they were over 1 hour late. When chased, they promised a free pizza for the next order. I went in after picking up two hungry children from school today, they just denied that there is anything to say they have a free Pizza for us. Even when I showed them a screen shot of how late they were at our previous order. Worst of all, the store manager Ash just didn't care, he pretended he was trying to resolve the issue, but he just kept us waiting around for no reason for over 30mins, who would do that, especially for two young children waiting to be fed. Shame on him and the lies about promising a free pizza and the lies about cannot find any record of it. This isn't about a free pizza, it is about how to treat your customers. Being a part of our small local community, how Ash distoried the reputation of Papa Johns, a brand we used to enjoyed and used regularly.

WARNING: DO NOT ORDER HERE! TLDR: - Took 3 hours to arrive. - Store wouldn't answer the phone so I could cancel or get a refund. - It was already 23:00 when it came. - It arrived stone cold and with missing items. - They turned the phone off so they won't get complaint phone calls - told to me by the delivery driver. - Save yourself the hassle and order from somewhere else. Full Warning: Would give 0 stars if possible. I've ordered from other Papa Johns stores before and trust the brand, but this specific store should just close down. My experience with it has permanently damaged the brand's reputation in my eyes. I ordered at 20:01. It took an hour for the order to even be marked as 'preparing' and another hour and a half to get a text that it was out for delivery. I tried phoning the store 8 times during that hour and a half but all calls were ignored. It had already gone 23:00 by the time the delivery arrived. I asked the delivery driver why the store wouldn't answer the phone and he said that it had been turned off so they couldn't get complaints. That is utterly ridiculous and unacceptable. I asked about cancelling the order but the driver said the store was now closed so I'd just have to take it and that it was nothing to do with him as he only works for Just Eat, which is an odd deflection as Just Eat were nothing to do with my order. It was placed directly through the Papa Johns website. When I was handed the food it was immediately clear that it was all stone cold and when I checked the boxes, there were no dips included at all - which is especially frustrating since, on top of those which normally come with the mains and sides, I also paid for an extra dip, which was also not delivered. Currently trying to get my money back as this service it utterly unacceptable. Honestly, if you're ordering pizza for delivery, just take your money elsewhere.

Petts Wood Papa John's is getting worse and worse when it comes to delivery times. I order pizza here fairly often and with a lot of my recent orders, I've had to wait 2 hours for my pizza to show up. According to the delivery driver who delivered my order, they have barely any delivery drivers working shifts, so there's usually only 1 working at a time with a massive backlog of orders. In terms of the pizza itself, it's usually pretty good, but there are times where the pizzas have been subpar for the amount I am paying.

Absolutely awful. Better to order something else. They have no respect and hang up on you if you have a problem. I have ordered for delivery, once it was ready I have waited and had to call them. They said they do not deliver to my postcode. Even though their website allowed it. I still don't have my money back

I’ve had great service from Papa John’s elsewhere but the Petts Wood store seems like it needs a swift change of management. I wish I had read the reviews here prior to ordering. Order shows as preparing on the tracker for over an hour and no one picks up the phone after 12 missed calls. Absolute joke, ruining the company’s good reputation. They sent the wrong drink and no one bothered to message that it would be swapped. The food itself was mediocre at most - a half/half pizza was more like 1/4 - 3/4 and looked like it was sliced by a 2 year old. Next time I will order from domino’s just because of the appalling service.

Me and my wife put our order on Papa johns website in at 7:16pm. We started to question what was happening when an hour had gone by and it was still saying “preparing.” After talking about it we decided that maybe the system wasn’t showing our order so we tried to phone them but after 20 minutes of failed attempts we stopped trying. ( although I could of sworn I heard them quickly pick up then disconnect the phone) so it got to 9:10 pm and we didn’t know if we were gonna get our food until it popped up telling us that our order is cancelled. I understand that these things happened but this exact thing happened 2 days before. This could of been handled if they would simply pick up the phone, but I guess they just aren’t prepared.

Like many others, they slipped on the collection time and had to wait an additional 30 mins. However, the staff was dealing with us with full courtesy and we can’t blame them for being busy and short of staff on a peak weekend. And most importantly, pizza taste great and the potatoes were yummy!

Just like previous review they spun me a story that they would deliver another pizza after I complained that there was only a tiny few shreds of ham on my Hawian. After waiting over 2 hrs I rang and had the phone put down on me. So I drove to the shop only to be ignored. Then 3 staff came over and argued with me there was nothing wrong with the pizza in the first place.

Excellent staff very friendly and good timing with orders couldn’t be any more satisfied