Went in at 19:10 to be told it’s closed even though the opening hours outside say it closes at 20:00. When questioned as to why both their doors were still wide open if they were closed, rude employee told me with attitude that they were “closing at the moment and we can’t close with our doors shut”. She also said they were closing at 7 because there were only two of them there. Firstly, not a very friendly response. Secondly, if you need to keep a door open to bring in the outdoor seating then keep the side door open but lock the front door. Thirdly, don’t advertise that you’re open until 8 if you’re not. Put up a sign to say due to staffing issues we are closing at 7. Simple. Ridiculous logic and rude staff. I live in the building and looked forward to getting a drink from here for the first time, on the hottest day in 46 years. But evidently Starbucks was not ready to provide good service.

I went and informed the manager James Lacey, I am waiting for a friend. At 6:55 pm his exact words. "You sure only one here and you haven't bought anything, you are sitting here for free" I was not aware I had to order something before sitting as I never had this experience at Starbucks, where I do spend a lot of time and money. I did end up buying something here but Very disappointed with this service and location.

Extremely rude. They overcharged £2 and refused to refund. Claim 5 stars on Google but is 1 star

it is a really nice place to rewind and do some work. every time i go there, there is always a calm and peaceful ambience and is relatively clean. the customer service is sometimes good sometimes just okay it really just depends. but overall a good atmosphere and is pretty efficient.

Ordered from justeat a hot pumpkin latte, sent someone’s iced frappuccino from deliveroo :/

I understand that hot drinks can only be served to a certain temperature. However, their coffee is literally always warm, there’s barley anywhere to sit and just not the most comfortable of star bucks. It seems more of a pit stop Starbucks as appose to get your laptop out, get comfortable and do some work.

DO NOT order from here on Uber eats. Constantly get orders wrong, major delays in food arriving resulting in cold food. Had to wait an additional half an hour for my order to arrive today, only for the drink to have spilled and it not even being what I ordered!!! Just terrible and shameful service.

It's clean, drinks well made, staff pleasant. Surprisingly few seats and drinks are just getting ridiculously expensive.