This is the last time I order a pizza, been waiting for more than 2 hs and my pizza never showed up Tried to call the shop but nobody answered, had to drive to the restaurant to get my delivery, I will never order for delivery again, waste of time and money

What a farce of a company. Your Addiscombe Road branch is appalling. The staff are clueless, unprofessional, and unaware of the basics of customer service. Ordered at 11.08am - for delivery at 11.45am, the earliest slot. At midday - nothing had arrived, and the online status said 'preparing' (as it had for almost an hour). We tried to call the restaurant 16 times and no answer. We called Head Office and spoke to Natalie in Customer Services. She also couldn't get through to the restaurant. At 12.38 I finally got through, only to be told the order would be with us in 20 mins. At 1pm, still no food (almost 2 hours after the original order) We again got through to the branch after 3-4 attempts only to be told they weren't making our order as they didn't have any ingredients?? We asked for our order to be cancelled and they did. We called back Head Office and spoke to Natalie again, who apologised and advised she couldn't get through to the restaurant! She then told us our order had been cancelled - but the store had not processed a refund request!! Thankfully, she then actioned. This was a large order, for 14 staff, all of which have been left annoyed and lunch-less! No apology, not compensated in any way! Consider it lesson learnt - we're off to Pizza Hut!

I recently dined at Papa John's in Croydon, and I have mixed feelings about my experience. The food, I must say, was not bad at all. Their pizzas were flavorful, and the ingredients tasted fresh. However, the standout aspects were the service and atmosphere. The staff was incredibly friendly and attentive, making the dining experience enjoyable. The cozy atmosphere added to the overall positive impression. My only concern was the location. It was a bit challenging to find, especially for first-time visitors. Better signage or clearer directions would be a welcome improvement. Despite this minor inconvenience, I would still recommend Papa John's in Croydon for a tasty meal and a welcoming atmosphere

When it’s done properly, it’s delicious. But unfortunately, it’s rarely the case. Ordered a pizza literally 15 min before their closing time. As always, as in all other comments, it says it’s delivered and then it comes much later. Regardless, it being the last order of the night, it was delicious. But the 3 stars is a generous average between the numerous 1s and 2s that I’ve had before, but this was a nice 5.

Ordered a pizza without ham and it came with it. I phoned them and a lady called Bagya answered. She was condescending throughout the whole conversation and wasn’t helpful at all.They said they will give me an email address to show proof that the pizza had ham it in but then didn’t follow through. I must say her customer service skill was the worst. I wouldn’t order from them or recommend anyone from ordering there.

If I could put 0 stars then I would. Ordered 5 large pizzas at 11am to be delivered at 12.30 on their app, app said it’s been delivered, but no pizza… Called the store at 12.30 and they said that the store opened late so the pizzas will be another 40 mins… i asked why did the app say it was delivered, they said it is an automated message and they have no way of controlling it. I asked why it would take 40 mins and they said they have other orders to complete first, even though I pre ordered at 11am Absolutely shocking service

I didn't get what I ordered. I paid extra for a cheese bottom pizza, and got a thin crust so over cooked that it is a texture between that of a cracker and a biscuit without the bottom cheese. Moreover, half the crust edge was missing (I assume it cracked off when lifting it into the box). I wouldnt order from Papa Johns again after this experience.

Ordered online and no issues whatsoever. Delivery was quick and food arrived hot. Tasted as pizza should be.