Featured Reviews


Frequently mentioned in reviews: room (77) hotel (69) staff (42) stay (34) rooms (29) location (29) breakfast (23) clean (23) great (22) station (18)
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  • 2/5 Jess O. 2 years ago on Google
    We booked this hotel for a stay for 6 of us. We had booked 2 rooms with breakfast. We got to the hotel slightly early and were told that our rooms weren’t ready yet and to come back in two hours. This was absolutely fine. When we got back later and tried to check in we were told that our booking couldn’t be found on the system. Even though the previous woman had found our booking and told us that unfortunately our room wasn’t ready, after a 45 minute conversation having shown the various booking and confirmation information that we had we were eventually given two rooms. As a result of this though we missed our a slot for an escape room which we had already paid £180 for. The next morning we went for breakfast and were told we should have a coupon. Went to reception and were told that we were not on the system and they didn’t have evidence that we had paid for breakfast. Went back to the room to go and get our confirmation and the key card wouldn’t work. They said that they couldn’t give us a key unless we showed ID, I don’t know how they expected us to do this when it was in the room and our key wasn’t working? When we got our confirmation and showed it to them we were grudgingly given breakfast coupons. All of this took an extra 30 minutes. Breakfast was also not great and didn’t cater very well for vegetarians. Overall the service we received was really quite poor and I don’t think I would ever want to stay at this hotel again. However the concierge team were absolutely brilliant and the only reason I have made this review 2 star and not 1.
    7 people found this review helpful 👍

  • 1/5 Mina E. 10 months ago on Google
    Great location a few steps away from Gloucester Rd station and lots of pubs, cafes and restaurants. Also close to the wonderful Natural History and other museums. Looks lovely and plush when you walk inside but the entrance is weirdly in the middle of a drive through covered car parking area and not on the main streets. Service was poor generally with a few friendly and professional individuals. I stood waiting for the 5+ people on the check in desks to acknowledge me as I waited to check in (as the only customer there). All but one staff stared at their computer screens. The lovely guy (Indian looking with a moustache) who called me over started checking me in only to be rudely interrupted by a senior member (balding and wearing glasses) who came and took over his terminal asking me to wait. After a few minutes I asked for someone else to check me in. The corridors to the room were dirty and lots of white bits outside some doors and to the sides. But worst of all, my husband found the bottom pillow to have blood stains on and not from him, which was reported to a manager who did appear suitably concerned and apologetic. Other staff were grumbling about a 300 person conference being held without much notice and the extra work created for them. This feels like quite an unhappy hotel for staff! Our room had no decent view and the bathroom needs a decent maintenance person to fix the grout and holes in the wall from a former tile rail. The bed was comfortable, air con excellent and the usual kettle, refreshments, fridge and hairdryer were all provided. We had refreshments in the neighbouring Bailey hotel, also a millennium group hotel and what a difference! We were greeted by smiling staff, made to feel very welcome and it felt so much more customer friendly. We wouldn’t return here even if paid to but are considering the Bailey Hotel next time.
    5 people found this review helpful 👍

  • 2/5 Omar H. 2 years ago on Google
    I booked this hotel looking at the fact that it represents a reputable hotel chain, and great location just steps away from Gloucester Road tube station. My impression was positive until I entered my room; the hotel room is very old, furniture is worn and require renovation immediately. Necessities were not available in the room such as dental kits, tissue box, slippers.. the restroom only had shampoos and soups. I will definitely will not recommend this hotel to anyone. It deserves 1 star, however I gave them a rating of 2 stars due to the convenient location.
    4 people found this review helpful 👍

  • 3/5 Adrian A. 3 months ago on Google • 197 reviews New
    Hotel was okay for the price. Checkin was quick and efficient. Room was small and I was put in a below-ground room. Did not look like anything on their website. Nonetheless, it was clean and comfortable. The lift was broken and was not repaired in the time I stayed. They offer a continental or full English breakfast for an additional charge. The staff were friendly. The meal was okay. Although for the price I would recommend going elsewhere. Location was a 3 minute walk from the underground, making it a quick 10-15 minute trip to the main sights in London.

  • 4/5 Life with P. 2 months ago on Google • 170 reviews New
    Though I was there for only 1 night, was very please with the choice I have made. Location was excellent, a stone throwaway from the Gloucester underground, a nice stroll to the Kensington Garden. The check-in process was very good, thanks to Yasmin (as I arrived earlier to check in time). I very definitely come back again for the next London trip.

  • 3/5 Matt S. 6 months ago on Google
    I stayed here for six nights in September. They bill this as a 4-star hotel. I agree that the entrance, lobby, sculptures, chandeliers, and YOUR bill will be 4-star caliber, but the food, your room, and the service overall will be more in line with a two-star hotel. My room (#625) was outdated and nothing special. The bed was too firm, the AC in my room was noisy and leaked, the bathroom had stains all over the floor and around the sink, paint chipping off the walls. There was a mini fridge but no microwave. There was no English plug adapter for the outlet, so make sure you bring one with you if you're coming from overseas. Luckily I had bought one before my trip and left it in the hotel room after I checked out for the next person to use. Bottled water was provided, but I didn't drink any out of fear I'd get charged an arm and a leg. *Getting into the tub to shower was like climbing Mount Everest. There's no grab bar on the outside, only the inside. So exercise caution! Housekeeping made the bed, emptied the trash (but didn't provide liners), and left me a "clean" stained towel in the bathroom one day. Breakfast at this hotel's restaurant was bland, 20 pounds for a continental breakfast of bacon, eggs, ham, rolls, coffee, and Cumberland sausage (the best-tasting item on the menu, in my opinion). My room's view could have been more spectacular. Instead, it faced another hotel. One positive about the hotel is the location. It's a stone's throw from the Gloucester Road Tube station. I had no issues with the front desk staff. Check-in and check-out were relatively seamless. Overall, the hotel was very overpriced for what you get. For six nights I paid the equivalent of what most people have for their monthly mortgage! Then again, London was very overpriced, so I'm unsure if this hotel is a "bargain" by London standards.
    2 people found this review helpful 👍

  • 2/5 Simon W. 1 year ago on Google
    We have stayed in many hotels this I would describe as all skirt and no knickers! They play on a smart lobby and staff dressed for a much better hotel. From when we arrived I was disappointed we stood for nearly had an hour to get checked in and it was blatantly clear certain. People were getting priority. If you want a VERY basic hotel and a base this will do, is it a four NO! The rooms are grubby and so so outdated the skirting boards are thick in dust and haven’t seen fresh paint in years and the bathroom was appalling. Breakfast was the worst I have ever had everything was cheap and cheerful and the toasters seriously what a joke! I found the staff rude no acknowledgement no smiling and no greeting and the bar experience was even worse. I thought get I would try a quick beer there were a handful of people at the tables and an older guy I. A very I’ll fitting suit making a coffee, I waited not even a nod then a second person who I am guess Was waiting the tables, I sat down and tried to get his attention nothing no greeting no will be a minute, so I got up walked out around the corner to a pub where clearly manners and trying matter, I was greeted and got a beer promptly. Anyone who is considering this hotel can pick as they wish from my review but this is a honest review from MY personal experience. In summary not a 4 star. Would I recommend absolutely not. Was it worth its money NO Would I consider staying here again, categorically no. One other observation which if you do stay take a look, there are lots of what could be management walking about, why I couldn’t tell you least of all what they do.
    2 people found this review helpful 👍

  • 1/5 OH 2 years ago on Google
    Terrible service all around: 1)We did not get room cleaning during the stay. Though asked for it. 2) We were promised that at the morning of the departure that we will receive a “breakfast box” - it didn’t wait for us 3) We asked to order a cab to the airport - which was confirmed. At the morning of the flight we got a call from them asking for us to them for a favor and for us to “get the taxi 30 minutes later then we asked” when we said this is not an option as we have a flight - they could not come up with a solution. To conclude, for the price I am sure you can find better options around the area or at different parts of the city. Enjoy London!
    2 people found this review helpful 👍

  • 4/5 Jayadev E. 4 months ago on Google • 38 reviews
    Stayed at the hotel for 5 nights and had a really great experience. The check-in & check-out process was smooth, we had requested for additional service to the room which was managed efficiently. The breakfast spread was good and included a good variety of items. The room was well kept and the house keeping staff were very prompt. Special mention to Mr. Sumaid who was extremely helpful during our stay. Also the location of the hotel is ideal for commuting in the city as it is very close to the tube station and bus station.
    1 person found this review helpful 👍

  • 5/5 Shelley G. 1 year ago on Google
    Had a wonderful, relaxed few days' stay. On checkin, we had a lovely lady called Andrea, who surprised us with an upgrade from a twin room to a two double-bedded family room! The room was comfortable with all the amenities you need and it was cleaned every day with fresh towels too. Breakfast had plenty of choice to suit everyone (porridge was lovely). All the staff were friendly and helpful. All in all, I'd happily stay here again.
    1 person found this review helpful 👍

  • 5/5 Trina H. 6 months ago on Google
    Loved my three day stay here!! EVERYONE from the front desk manager to the housekeepers were just lovely and accommodating! Special shout out to the concierge. They were kind, upbeat, very accommodating to my every need. I am disabled and need a mobility scooter that was rented from another company. They did not bat an eyelash when they held it for me prior to arrival, and when I left, they made sure it was safe until the rental company picked it back up. I can not say enough about this hotel.. Thank you all for being such a special part of my vacation.
    1 person found this review helpful 👍

  • 3/5 Ceri A. 9 months ago on Google
    Great location right on Gloucester Road Tube Station which was my primary reason for choosing the hotel. As a Millennium Club Member I was offered late check out on the day of departure when booking. When I asked about this on check in I was told that I couldn't have late check out because they were too busy. Why offer it then? The room was basic with no minibar (although the empty fridge was handy to buy drinks from Tesco opposite) - not even a bottle of water. Toiletries were poor. One tiny shower gel between two people & no I didn't take my own because for a hotel of this standard I have never needed to before. Bar closed at 11pm which was a little disappointing as there was no room service either. Breakfast was lovely. Plenty of choice & very friendly staff. Bar staff & concierge also very friendly but I can't say the same for check in. Maybe he'd just had a long day. The hotel was exceptionally busy and this meant noise. There were doors banging adjacent to our room until gone 2am both nights. There were several families staying adjacent to each other who clearly had no thought for anyone else. I'd recommend ear plugs as the noise really travels in this hotel. Such a shame. I've stayed in London 3 times in the past few months and regret not choosing one of the other hotels. I would not recommend this one and certainly won't stay again. I couldn't be bothered to complain at the time and had no intention of leaving a negative review but as you've taken the time to send me an online survey and asked for my feedback, here it is.
    1 person found this review helpful 👍

  • 5/5 Andrew T. 10 months ago on Google
    This is a value hotel in a fantastic location. I had read some bad reviews and was a little concerned, however I was relieved to find that the hotel is as you would expect for the price point, in fact better. Our room was in totally acceptable condition. We have stayed for 8 nights and no issues with noise or with the room servicing. The rooms are well sized and beds are clean and comfortable. Staff are friendly and helpful. We would happily return.
    1 person found this review helpful 👍

  • 2/5 Trevor S. 4 months ago on Google
    Hugely disappointed. We booked four rooms for one night each at a total of nearly £1400 and the rooms were very poor; bottled water in two and had to pay room service for two bottles, non working kettle in one, no heater in another and room way to hot in another with none of the issues addressed when raised. The foyer area looks great, the rooms, at least thos to our party, were not.
    1 person found this review helpful 👍

  • 3/5 James 1. 1 year ago on Google
    My room was very nice and clean, with a large bed. The location was ideal as it was within a 5 minute walk from an underground station. However, the lifts were very slow and it seemed only 2 were running at a time. This meant that I had to wait up to 10 minutes for one to arrive. The staff in the dining area were very professional and attentive. The breakfast was your standard continental buffet with a variety of options. The staff on the door failed to acknowledge me whenever I arrived or left the hotel (I stayed for 4 nights...). It would have been nice to have been welcomed on arrival.
    1 person found this review helpful 👍

  • 5/5 Debbie L. 1 year ago on Google
    The staff were absolutely brilliant from concierge front desk bar staff and GM. The rooms are spotlessly clean and the air conditioning brilliant. Comfy beds, quiet, great location and great value for money. It was so nice we decided to stay another night and would definitely recommend this hotel it’s 5 star standards. Breakfast was amazing with lots to choose from where breakfast staff were lovely. Looking forward to staying there again .
    1 person found this review helpful 👍

  • 4/5 N B. 1 year ago on Google
    I had reservation through a Travel agency from a US company. I was bit worried after reading some not so good reviews, however, during my five day stay it was an excellent experience. The breakfast was very good, English breakfast, some type of Chinese variation of breakfast, pastries, amazing bread and cold cuts. The room was very nice and clean. A type of or compared to US,
    1 person found this review helpful 👍

  • 3/5 Anne-Laure C. 4 months ago on Google
    I booked a double room and was given a room with 2 singles. This was presented as an upgrade but I can’t see my room being better than what others could have been. It was accessible via stairs only. The view is of a blank wall. And the temperature in the room is impossible to adjust. Given the price I had expectations of something nicer.
    1 person found this review helpful 👍

  • 4/5 Jesse C. 2 years ago on Google
    In general it's a nice hotel with an excellent location, great transport options close by and just a stroll from Hyde Park. On the flip side, room was a bit outdated and there were room for improvement on cleaning and small details. The lobby area is very luxurious and the rooms are not par on the same level. Still, room was spacious and the bed quite comfortable.
    1 person found this review helpful 👍

  • 5/5 Hans K. 2 months ago on Google • 24 reviews New
    Upon arrival, I was welcomed by the hotel staff and offered and given a room upgrade. The suite I was given was excellent, and even at the regular price would have seemed pretty good value for money. The hotel and rooms were clean, the shower had good pressure and my wife loved the White Company shower gel, shampoo, conditioner and moisturizer in our room. The bathtowels and bed linen were also excellently soft and comfortable, well above the standard of what I would have expected at the price. The staff were extremely friendly quick to help with any queries and efficient when checking in. It was a shame that I already had dinner because I've always wanted at the hotel's Singapore themed restaurant. I've seen some comments about the hotel being dated. This is only true insofar as the design is conservatively modern. The furniture is in excellent condition, does not feel worn or dated at all and the bed and wallpaper seemed mostly relatively new and modern. The suite was excellently clean, beautiful and my only regret is that after checking in well past 9pm and checking out just before 7am the next morning I had little time to enjoy the benefits of the upgrade. The location near Gloucester Read tube station is also excellent, barely a 2 minute walk to the station.

  • 5/5 Che L. 3 months ago on Google • 24 reviews New
    Had a lovely stay at the millennium Gloucester. The staff were the star of the show and were exceptional. They were very accommodating, Friendly and professional. The rooms were comfortable and clean, many thanks to the housekeeping staff. From my experience I'd definitely recommend the hotel and will stay again next time I'm in London. The location is great to 2 mins to tube station and plenty of places to visit within walking distance.

  • 4/5 Kamalu95 9. 2 months ago on Google • 14 reviews New
    We stayed there for 3 nights. Excellent location as underground station couldn't be closer, only a few steps away. Breakfast is very nice and offers a wide array of delightful things. The rooms are not state of the art but they've got some charm and quaintness. The only thing that made me rate it 4 stars and not five is when I asked three times for the lock of the bathroom to be fixed (door does not lock) and it has not been done. Also only 4 lifts operate (out of 6) and when it gets busy you must stand in line to get into one. Can be a pain in the backside really. Apart from that I would definitely recommend.

  • 4/5 لولوه �. 3 months ago on Google • 12 reviews New
    I appreciate the outstanding service from the hotel manager and Jasmine during our stay. Despite initial room challenges, their support was noteworthy. I suggest renovating rooms and updating furniture for an enhanced guest experience ,also Grateful for Mr.Georgi at concierge desk for invaluable assistance in London. Your contributions made our trip unforgettable. We consider ourselves fortunate to have met you. Thank you, and we look forward to future meetings.

  • 4/5 Rian C. 1 month ago on Google • 10 reviews New
    Great value hotel and very attentive staff throughout all departments. The room I got was clean and spacious with a really comfortable bed and the bathroom provided nice-smelling toiletries. I would recommend it if you want to stay somewhere in a part of the city that's quiet at night but also conveniently connected as the Gloucester rd tube station is right across the road as is Tesco and other restaurants. It's also close to Hyde Park, Royal Albert Hall, V&A, Science and natural history museums etc. The only downer during my stay which didn't personally affect me too much was that there was an issue with the water pressure one morning, but it wasn't the hotel's fault and staff were on it very quickly so it was fixed by lunchtime when I came back.

  • 4/5 Ahmad T. 4 months ago on Google
    Lovely hotel. We were greeted by Yasmin. She upgraded our room. Room is spacious and clean. Building seems old. The wallpaper looks tacky. Location is great. 30mins train ride to St Pancras International.

  • 5/5 Cynthia S. 4 months ago on Google
    This is our second stay here and we love the location, the pleasant staff and the comfortable rooms. It is a good value for what you get. It is a large hotel and the rooms are not brand new but well maintained. The breakfast is not gourmet but has a lot of options and is filling. Views vary but we have a lovely view this time with lots of sky. The location next to Gloucester Road is a perfect jumping off point for all of London, near museums and Kensington Gardens and Hyde Park. Glad to be here!

  • 5/5 Anny K. 5 months ago on Google
    My first stay at this hotel and it has been a lovely 6 nights. Room is large and had been renovated with new carpet, wall paper and furnishings. Mattress is firm and beddings are clean. Hotel is large with a conference center and two restaurants but still feels cozy. Service is great with hotel staff from check-in to house cleaning. Must say that I'm impressed with the speedy turnaround with all my requests from housekeeping. The only thing I wish is that renovation would include an upgrade in the bathroom. While the overall condition is good, the toilet flushing needed some effort. Best location in Kensington with the tube station across the street and a shopping arcade attached to it where there is a supermarket and Italian restaurant. There are also convenience stop and restaurants/cafe all around within steps. Will definitely stay here again when I visit London next.

  • 5/5 Delcie W. 5 months ago on Google
    We loved our large room after smaller hotel rooms in Europe. The mattress was very comfortable. Service was exemplary. We were greeted by a doorman and directed to the check-in desk. All the staff were polite, professional and helpful.

  • 3/5 Trey W. 5 months ago on Google
    Air conditioner was horrible. It was very hot in the room. They came and opened my window about 3 inches as their way of "fixing" the problem. There was a weird smell in the room. WiFi was free and worked well. Staff was friendly and the porters were very helpful. There is an upcharge if you need 2 beds or handicap accessible room. There was a refrigerator in room. The soap and shampoo are complimentary but there was no conditioner or bottle water in the room. They set off a fire alarm test at about 8 in the morning, which was very loud, which apparently is a regular thing. The room was very clean.

  • 5/5 Augustin P. 4 months ago on Google
    Had a very pleasant stay in a spacious room, we were warmly welcomed by Tomi at the reception who gave us good tips for food and museums in the area. Breakfast was good. Should the staff continue to exhibit the same level of friendliness and professionalism, I won’t hesitate to return for another visit .

  • 5/5 Jennifer G. 2 years ago on Google
    Last night of quarantine from a red list country and this hotel was superb! From the minute I stepped in, everyone has been very accommodating. As part of check in protocol for lone female travellers, I was given a number to call in case I encountered anyone who did not make me feel safe (on top of being reassured by the hotel staff that I would not need the number but it is an additional layer of protection). I arrived around 6 pm and was given a menu to choose from despite the last minute notice. As with any hotel during the pandemic, the menu has 3-4 options (with halal and Indian food options each time) for lunch & dinner. Breakfast was the same (cereal, milk, pastry, fruit, yogurt, egg/bacon/vegetarian roll) but can’t fault the hotel for that as they are catering to hundreds if not thousands of travellers from red list countries all over the world. The room was equipped with air conditioning, a bathtub, television, mini fridge, kettle, blow dryer, and some toiletries (shampoo, bar soap, liquid soap). You can also request for washing soap etc if needed. The window opens slightly (just enough to let air circulate) and the view is beautiful - kept me sane and entertained to people watch and enjoy the small breeze from outside. I stayed in my room throughout my stay but had a few things delivered - arrived at my room promptly. Security was quick to pick up the phone for any queries I had as was reception. Overall, I felt very safe and will even go so far as to say that I enjoyed my stay here. It was really nice to be able to relax and live a slow paced lifestyle especially following the rigorous process of flying in. The hotel’s good reviews are as accurate as they can be and if you have been allocated the Millennium, you can consider yourself lucky and put your mind at ease as you’ve got a nice, safe, and relaxing 11 nights ahead of you!

  • 3/5 Merja L. 6 months ago on Google
    The hotel is beautiful from the outside and the reception room is very nicely decorated. Our room was somewhat outdated and the towels did not smell fresh. The room did not have a window or working air conditioning. By the morning the air in our room was very hot and musty which made us rather sick and dizzy and unable to really enjoy the breakfast. The staff was friendly and we were able to leave our luggage for storage before we checked in which we did appreciate. We stayed close to Halloween and the hotel was decorated accordingly. We personally thought cute pumpkins and friendly ghosts would have been a better and more dignified choice than ugly, decapitated heads hanging from the ceiling by chains. This of course is a matter of taste

  • 4/5 SJC S. 5 months ago on Google
    Appealing hotel for a family stay, being in a great location a short walk from Gloucester Road tube, local shops and restaurants - and big London attractions. Friendly staff, spacious and clean family room with two double beds which is rare, great breakfast included in the price, with a wide selection of food options. Even had a free drink coupon thrown in on our booking! Room decor was perhaps a little on the tired side but, that said, everything was clean, comfortable and worked great and, overall, it was reasonably priced.

  • 5/5 mark l. 2 years ago on Google
    Many thanks to the team at the Millenium Hotel for our two night stay in January. Having been let down by another location, they were hugely accommodating and helpful to our family of five when we walked in. They went well above the call of duty, beyond the great room rate and interconnecting rooms. Rooms were very clean and well kept, and staff very friendly throughout, offering super advice on local attractions whatever the weather - and a well presented breakfast set us up very nicely both days. COVID safety, quietness when in room, and location all topped this off - very highly recommended!!

  • 5/5 a k. 2 years ago on Google
    Igor did the awesome job and made my day booking the reservation through the website. I accidentally did the wrong booking dates through booking.com but Igor made it easy resolving the matter at a speed of light. Go with the hotel website for booking rather than going through Booking.com

  • 5/5 Sharjeel K. 2 years ago on Google
    Located just at the heart of Central London. The hotel is clean, spacious, welcoming and provides you great hospitality. Hotel GM Mr. Chris and his team is very helpful and will guide you throughout your stay. The entire staff is very helpful. This hotel provide you almost every facility from spacious comfy rooms to gym and conference rooms for your business meetings. Highly recommended for families and businessmen. You wont regret, just be there!

  • 4/5 J C S. 2 years ago on Google
    I stayed there 6 nights and enjoyed my stay. The room was very spacious and the breakfast in the morning was very nice. The hotel itself is very grand with a lovely decorated lobby - would recommend staying here!

  • 5/5 David I. 2 years ago on Google
    Perfectly located hotel. Grand lobby and plentiful lifts serve the well appointed rooms. We upgraded to an executive room which was amazing.

  • 5/5 Ali A. 2 years ago on Google
    All time favorite hotel in London, location wise and price wise. It really is a great hotel in my opinion, very friendly staff, the rooms are always clean, toilets are okay in size. Although the rooms do need a major update to the wallpapers that they have but none the less; I love the hotel! I’ve always loved staying there 🖤

  • 4/5 Sue C. 2 years ago on Google
    Good location for museum visits and places like Kensington Palace etc. Very close to tube station but beware Google Maps sends you round the house on a 10 to 15 min walk round the block when it's a couple of hundred ft away from Gloucester Road tube station! The executive room was a nice size, bathroom a bit small but the bed was lovely and big and very comfy! I was surprised that there was no waste bin in the bedroom barring the bathroom bin so had to use that. The room was done the day after we arrived but the next day all they did was pull the bedding up. They didn't give us any extra water, tea, coffee or sugar so we bought water in the shop and got sachets of sugar in the restaurant at breakfast. Breakfast is good and is buffet style with lots of choice. It does get busy so recommend you go early! It's open from 6.30am to 10.30am. The executive room has a small fridge which is useful. When we checked in they didn't tell us we'd have to get vouchers every morning for breakfast so people need to be away of this.

  • 5/5 shouhuoyuan 1 year ago on Google
    Stayed only for two nights. Got a reasonable price during the week (rooms seem to be much more expensive at the weekend). Room was spacious and clean, staff very friendly. Breakfast costs extra, but it’s worth the price. Great location near Gloucester Road underground station.

  • 2/5 Maya K. 1 year ago on Google
    The hotel has a perfect location - just few metres of the Tube station. It's great for the tourists who want to enjoy the city. Rooms are big enough with comfortable beds, bathroom is old but clean. Breakfast is same every day but tasty. But... We wait 2 hours to get the room even we went to 3 pm and we lost our time. One night at 1 am!!!! the fire alarm was on and we thought there is a fire in the hotel. Thanks God everything was fine. It was just a test!!! The last day housekeeper put cloths on the shoes on the floor

  • 5/5 Danielle S. E. 1 year ago on Google
    Excellent stay, with good breakfast. The room was VERY clean and the front desk & room service team were kind and happy to help with questions. Concierge was okay. Didn't utilize assistance much, and information available regarding our stay was limited. Bonus points for bathroom cleanliness! Bathrooms were very nice!

  • 4/5 Sam H. 1 year ago on Google
    What a lovely surprise this place is. It’s not super shiny but it’s very clean, and the staff are utterly delightful. And I have just had a very tasty steak and chips with salad, delivered to my room by a delightful staff member, and it was under twenty quid! In central London! The towels are white and fluffy, the shower a decent power. I got a great deal here via Trivago and this place totally surpassed my expectations. Good work

  • 5/5 Ben S. 1 year ago on Google
    The lobby was incredible, staff super friendly and the rooms were just perfect. Shower was very good too and a lot of towels! Only personal issue was nuts open in the bar, I know this is standard but as someone with a severe nut allergy meant I had to just go back to my room and let my friend's hang out downstairs. But not really a deal breaker for me but sucked a little bit .

  • 4/5 Aljoscha H. 10 months ago on Google
    Great location, great staff and overall facilities which are well kept. Rooms are also big enough and modern. However air condition a bit loud (well it were 30 degrees in London which is not the usual) and pillow quality could be improved. Overall great and would return on my next trip.

  • 5/5 Angie M. 9 months ago on Google
    The staff were very friendly and extremely helpful. The food in the bar was much better than we expected and the breakfast buffet with our tour was extensive and delicious. Sadly, I left some clothes in a drawer, submitted an inquiry that I think goes to corporate, but haven't heard anything as of yet.

  • 1/5 W S. 9 months ago on Google
    Location and breakfast are the only good things about this place, those get 4 or 5 stars. Everything else is 1-3. We got moved to a worse room on the day of check-in with no prior emails to warn us of this change, and oh boy was it bad. I would’ve rather paid for a Premier Inn room, since it was literally the same size but with worse and outdated decoration. Definitely not worth the money, which is a shame - definitely not what it used to be.

  • 4/5 Hector 9 months ago on Google
    Hotel was pretty solid. Was there for a work conference. Check in was a little difficult but we also had 40-50 people checking in at the same time. Rooms are a little outdated, especially the bathrooms. Good location with big sights only 10 mins away on the Tube.

  • 5/5 Sharon H. 5 months ago on Google
    Busy hotel in a great location. The staff are very attentive and helpful. Breakfast is delicious. The rooms are very well decorated. One minor development point: no biscuits in the room! Not enough to take away a point tho! Would recommend.

  • 4/5 Jay S. 3 months ago on Google • 2 reviews New
    I travel down for the Chelsea games and the hotel is conveniently located near the stadium - not the one at the stadium. The location was perfect, allowing for easy travel to and from the games. The location is also perfect for travelling all across London with the subway just a short walk away. What truly stood out was the service. The staff was exceptionally friendly and provided top-tier service, ensuring a comfortable and welcoming stay. However, there was one drawback. The rooms, although comfortable, felt a bit outdated. They could benefit significantly from a renovation or at least a cosmetic freshen-up.

  • 5/5 Gabriela I. 2 months ago on Google • 1 review New
    Excellent locations, you can find the Gloucester station in front of the hotel. I want to thank Asanka Yasmin for being so attentive and helping us in our stay. The decorations inside are beautiful and the rooms are cleaned daily. I would definitely book it again.

  • 5/5 Jasmin C. 3 months ago on Google • 1 review New
    What a wonderful stay at the millennium in Kensington. The welcome from the staff on the desk was lovely and the birthday decorations in the room made it extra special. The room itself was fine, could do with a bit of TLC but other than that we had no issue. We ventured out with our two children for food which wasn't far to walk and the tube station was across the road. We would definitely come back to stay again.

  • 4/5 Vella M. 2 months ago on Google • 2 reviews New
    Location is fabulous, getting around can’t be any easier yet it is still in fairly quiet pocket of the street. We initially stayed for 4 nights then we extended for another 2 nights, had a comfortable 6 nights in their double room with sofa. The room where we were in wasn’t bad in size, Big double bed, and sofa bed is also good size. The house keeping did a good job and responsive to our needs. I think their staffs are big assets for this hotel. They are so accommodating, when I need late check out. Kinjal is super sweet!! She helped my room extension fixed with ease. Next time I’ll stay here again for sure.

  • 5/5 Лена �. 1 month ago on Google • 2 reviews New
    I have stayed at the hotel more than 30 times and always feel at home here! so I hope my reviews will be useful! The hotel is located in a great location, within 1 minute there are shops, a pharmacy, a post office, and of course the metro from where you can get to anywhere in London in 10-20 minutes. The rooms are spacious and clean! But the most important advantage of this hotel is the people who work there! You will always be surrounded by care! I want to say thank you to all of them! and special thanks to Georgi the concierge! Thanks to him, absolutely all issues are resolved in a second! He knows everything - where, how, when! He organizes everything at the highest level and you will always feel confident, both in the hotel and throughout London! stay at Millennium and you will definitely come back again!


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