1/5 Rawan M. 3 months ago on Google • 6 reviews New
This
is
my
7th
night
in
this
hotel.
Today
a
couple
entered
into
my
room
by
a
key
given
to
them
by
reception
(thinking
it
is
their
room
to
check
into).
When
they
found
a
person
in
the
room
they
were
polite,
apologized
and
left.
The
hotel
porter
brought
me
their
luggage
and
i
had
to
explain
again
about
the
mix
up.
I
called
the
reception
and
reported
this
major
safety
issue.
Then,
a
receptionist
came
to
my
room
claiming
I
am
checked
out
from
the
room
“according
to
their
system”.
I
had
to
explain
that
I
extended
my
stay
(worst
decision
ever).
However,
until
now
I
received
no
official
apology
nor
compensation
from
this
hotel.
I
even
had
to
receive
the
couple’s
apology
letter
by
the
hotel
as
they
sent
it
to
me
by
mistake.
Other
issues
I
faced
during
my
stay:
1.
cockroach
appeared
in
my
bathtub.
I
changed
my
room
after
this
incident.
2.
Unsatisfactory
cleaning
of
the
room.
My
bedsheets
were
not
changed
for
6
nights.
Floor
not
vacuumed
for
6
nights
until
I
complained
to
the
reception.
3.
I
requested
a
Laundry
service
which
was
supposed
to
be
delivered
yesterday
before
noon
(31/12/2023).
However,
they
denied
receiving
my
clothes.
Asked
me
if
I
am
sure
that
I
gave
them
my
clothes.
And
could
not
find
my
clothes
anywhere.
They
found
my
clothes
after
an
hour
and
a
half
of
receiving
confused
calls
from
the
reception
and
the
laundry
service
denying
that
they
have
any
of
my
clothes
or
that
they
have
received
any.
They
found
my
clothes
at
last
but
after
I
had
to
wear
last
day’s
clothes
because
of
their
incompetence.
4.
Last
night
(31/12/2023)
a
porter
came
to
my
room
delivering
a
children’s
cot
by
mistake.
I
told
them
I
have
no
children.
They
asked
if
I
am
sure.
I
responded
that
I
am
positive
I
have
no
children.
It
is
by
far
one
of
the
worst
stays
in
any
hotel
I
have
ever
experienced.
Huge
incompetence.
Does
not
deserve
4
stars.
I
would
not
even
give
it
one
star.
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