I ordered a few pizzas online which didn't arrive after 2 hours. I called up and was told by the manager to wait a little longer in which I asked for a refund she said she has issued it and that it would take a week, but after 2 weeks I'm still waiting for this refund to come through. I want my money back. I will never order from papa john again, and you need to close down if you don't have drivers to deliver. Can't trust this branch and wimbledon is getting just as bad. Steer clear guys, don't order from them. Bad business. Whatever happened to you, years ago was amazing, now it's a complete shambles. Zero star.

Very Bad Exprince with papa John's pizza I was busy so I send to Mt drive to pick pizza I order it Mexican pizza with only vegetarian topping (No non veg topping ) but when I saw pizza at home there I find meat in my pizza I called them and explained they told me we make it only like this and etc but they not accepted they did wrong. I throw it my pizza in bin and waste it total £16.33 not satisfied with papa John's staff and behaviour very bad service. When I checked the box, they wrote 4 vegetarian topping, but they addeed it meat. You can see in pizza photos also. I specific 4 topping 1. Onions 2. Jelepeno 3. Green chilli 4. Red chilli

Vegans, stay away! Order from here often, and normally there's a few discrepancies like missing dips or wrong base sauce. As a vegan I really liked their menu. Ordered the usual, and received dairy cheese on the pizza? My partner and I are both badly lactose intolerant and it's quite easy after 5+ years being vegan to taste dairy cheese. I called the store, explained the problem and the "store manager" proceeded to just outright deny it? She said instead "we have a new recipe as of last week"...but there's been no marketing for this, no mention on their nutrition information? So... No apology, no compensation or offer of a replacement? As a chef, and member of the hospitality sector, this is unacceptable and simply the incorrect method of customer service. Reporting them to the food standards agency. Compare the pic posted to the site if you want, it's obviously not vegan.

This USED to be my favourite, what the heck has happened?!? That was the worst pizza I've ever had £23 for a bit of cheese and sauce, stay well away from this place. ANY pizza place is better than this joke!

Terrible customer understanding. They had the audacity to say they made my ALL THE MEATS (removed bacon and sausage, added pineapple, chicken and Italian sausage) pizza correctly. Order 63736983 But you can clearly see that there is no pepperoni under the cheese.They put different meats by mistake. I called up to ask for a replacement but they refused to have photos and suggested we return the pizza in order to prove it because the employee said it was made properly. Clearly not. You could even hear the employee stating that it was a lie and that it wasn't wrong over the phone. Outrageous. If they had more understanding, they would have cooked a new one and replaced the incorrect for it to be returned to the store.

Very fresh soft delicious pizza ever❤️❤️❤️

Ordered my meal for delivery and the order arrived 2 hours late despite the tracker states my food has been delivered 1 hour before it arrived. The food arrived cold, dry and inedible. I asked for a refund which they said they will do, 9 working days later and still no money. Their customer service is appalling. I normally order from them and the delivery is normally ok except for one other occasion. Don't think I will order here again after this experience, this has been the worst experience from this store.

Ordered pizza the wrong one came. Manager offered to compensate, when we call in she was avoiding us and didn’t let the staff know. Even though she promised and said it is all sorted. We just need to call in to order and come to collect. Ridiculous. Why even offer? And then take it back?

customer service is just as bad as the food this place is ran by imbeciles i got food poisoning avoid avoid avoid useless people

Very Bad Exprince with papa John's pizza I was busy so I send to Mt drive to pick pizza I order it Mexican pizza with only vegetarian topping (No non veg topping ) but when I saw pizza at home there I find meat in my pizza I called them and explained they told me we make it only like this and etc but they not accepted they did wrong. I throw it my pizza in bin and wast it total £16.33 not satisfied with papa John's staff and behaviour very bad service.

Order a delivery on the app and the delivery time was 30 minutes. Delivery came after 1 hour and a few minutes , cold and the delivery guy was really rude. Called the shop about the issue , and heard nothing back. Now me and my partner we have to wait another 30-40 minutes for a new delivery from a different place. I will not order from them again , that’s for sure.

Order 2 pizza took 1 hour they have delivered half order 30 mins after driver came with a compliment 1 free side . That made me to change my review. I understand the guys are busy it may happen to make a mistake. The fact they understand and apologised made me give them a better review. Just an apology was gonna do the same for me. Hope you guys can improve service the pizzas are delicious no doubts about it.

Sunny looked after me very well today. The pizza was excellent. He was great. I recommend and will return.

Waiting over 1.5hrs order never arrived. Called the store and there was no apology. They said the food was already on it's way. Why do you lie when we can see the status of the order online? Very disappointed

Was calling to rectify an error that their site had made and no one would answer the phone, went into store to sort it out and there was only one guy answering phones/making pizzas... management think they are clever making one man run the place but they have just lost a customer

The worst service ever. I’ve been using papa johns for years, the last few times I’ve tried to order they have acted as if ordering is an inconvenience, I have to repeat myself constantly for them to understand or they put the phone down. Today when I called they said they only do collection! Bizarre

I did have order a pizza and ask remove a spicy beef and a pork sausage I received the pizza with no changes and then I have contacted many times for refund they didn’t bother to answer my phone anymore, from Sunday till Tuesday I have made almost 15 calls and each time they are making excuses. Very pathetic customer service poor communication skill. They don’t even deserve a single star

If I could rate 0 I would, £23 for a pizza that is raw dough and when I called and told the manager she said, well it is cooked cos the kitchen told me, I said we'll this kitchen that paid for it is telling you it isn't, I didn't want freebies I just wanted a cooked pizza, this place is disgusting and ripping people right off, AVOID!!!!

No large Pizza should cost £20, especially not bulk bought from large companies like this. The price was fairer with the 50% off over £20, which has slyly gone up to £25... The pizzas are decent and delivery is usually fast as we live close, but for the prices and quality of food this is way over priced. They have a good vegan range now which I appreciate, but still £21.99 for a large pizza is extortionate and I wish people would start calling places like this/dominoes/Pizza Hut etc out on their excessive prices. Jackfruit is by far the cheapest of meat replacements and although it tastes nice, it is once again over priced. I have tried to take their internal survey, but their site is down... Yesterday’s order was left too long from cooking to our door so we have the hard cooked cheese that had now cooled and solidified, which really shows the level of basic ingredients that are being used. Calling a tub of butter with a hint of garlic “special garlic sauce” and not offering a proper garlic dip or anything unless you pay a ridiculous price for more separate tiny plastic to throw away is beyond basic these days. It’s garlic butter, and it’s very sickly. I also don’t agree with companies promoting violent games such as CoD when I’ve never seen them promote healthy, ethical or ecological eating. Finally they promise contact-free delivery, but our driver had no PPE on and I had to step back inside my doorway to even ensure 1m distance, let alone 2m!

I order in the store and collect, so I don’t have the experience that of a delivery customer. So from my experience, the staff are helpful and approachable. I only ever wait around 15-20 minutes for the pizza. The deals they have I think are actually quite decent. The food itself. Well, it’s Papa John’s. In all honesty, not only do I believe that it’s the worst of the pizza chains out there, but if it wasn’t for their special garlic sauce, they’d be gone already. But since I get the pizza fresh and hot, none of that is really an issue. I think it’s great for what it is.

We spent an hour ordering over the phone as we wanted a collection deal and couldn’t get through the order with the guy on the other end of the phone as he couldn’t comprehend the order. In the end we decided to give up, cancel the partial and order at Pizza Hut. So stressful, sounded disorganised and ridiculously unhelpful. Don’t bother with this branch.

Excellent quality and taste awesome. ordered over the phone for collection. Ask the store staff make it ready in 15 minutes. When i arrived the store my whole order was ready, and it is hot. Special thanks to Mr. John Store manager. Very helpful and suggest the appropriate deals each and every time. ordered 2 pizzas, Garden party and Hot pepper passion, got buy one get one free. Both pizzas are very tasty, and veges are very fresh.

Probably the worst papa johns pizza I ever had . Thanks dirty guys

Worse Service Ever!! Ordered on Uber Eats and it has been a hour from the eta of delivery which was 20 min. Called the restaurant three times and no ones was able to help me.

The girl who works there needs to be sacked immediately. She doesn’t take phone orders apparently, always has an attitude. Why work in customer service if you can’t serve customers????!!!!! It’s all a scam because the collection deals are not available to order online for collection.

Very hit and miss branch of the popular American-style pizza outlet. Food is generally okay, sometimes pizzas with BBQ sauce will come without BBQ sauce - complaining to customer services always gets you some form of compensation so they have a great customer service department. Delivery on the other hand, over the past year and a half has been incredibly slow, sometimes taking up to 40 minutes to arrive (I live 15 minutes driving time from the branch so I have no idea how this occurs). Yet the food arrives hot... a mystery. If you can afford Domino's, go for it. Otherwise this an okay alternative which can go wrong a few times.

Never again order from this company . Receive messy pizzas in boxing day . After 2days of calling the shop iv been told the refund been done and meant to receive money in next 7 days (its been to weeks now and there is no money on my account)(Staff just lied to mee) chceck the photos . This company have 2 stars and its still to much. Not recommend. Dogs food looks better thank this pizzas

How can a Papa Johns be managed so poorly? Worst pizza experience we have had. We ordered to deliver. The driver showed up after 1h. We ordered an "all the meats" arrived cold and missing meats. We rang the store to let them know, and only after a long time of discussion we got recommended to send the pizza back with a driver for them to review, so that they could then send another (correct) one. We ended up eating the original one because we didnt want to wait 1h more to have some dinner. We would have been better off getting a pizza from the supermarket.

Absolutely dreadful, read the reviews before you bother risking an order. Been waiting 2 and a half hours and no sign of delivery still,store clearly doesn't understand what a phone is as no one answers. Customer Service is none existent, as is the food

Me, and my family wanted to have some pizza, as we love it, but unfortunately the working hours in the Papa Joh’s Pizza is WRONG!!! It’s saying you are working until 00:00 i am here at 22:00. -Very disappointing experience please update it CORRECTLY!!!