1/5 Wan C. 7 months ago on Google • 5 reviews
On
the
fourth
day
of
our
stay,
when
we
went
back
to
the
guest
house
and
found
out
the
staff
had
entered
our
room
without
permission.
The
staff
told
us
there
was
water
leakage
issue
in
our
room
stemming
from
the
bathroom
on
the
upper
floor
and
he
put
heaters
and
buckets
in
our
room.
In
the
process,
two
of
my
t-shirts
were
carelessly
discarded
in
the
rubbish
bin.
It
is
unacceptable
that
we
were
not
alerted
to
the
situation.
We
had
valuable
items,
such
as
clothing,
bags,
and
wallets,
in
our
room,
which
unfortunately
some
were
soaked
in
water
due
to
the
water
leakage.
The
bed
was
partly
soaked
in
water
leaked
from
the
bathroom
upstairs,
we
decided
to
move
out
and
ask
for
refund
for
the
next
day.
The
Indian
lady,
which
is
the
manager,
instead
of
offering
a
genuine
apology
for
the
inconvenience
and
damage
caused,
she
displayed
disinterest
and
said
“I
don’t
want
to
talk”,
which
was
really
disrespectful.
She
also
kept
talking
to
the
staff
standing
beside
“she’s
trying
to
be
smart”,
and
assuming
we
don’t
understand
English,
this
discriminatory
behaviour,
was
highly
unprofessional
and
left
a
lasting
negative
impression.
Besides
that,
when
we
asked
for
explanations
of
why
her
staff
put
our
shirts
on
rubbish
bin,
she
blamed
us
that
we
should
have
come
prepared
with
extra
clothes
for
our
travels.
Do
note
that
throughout
our
conversation,
the
manager
failed
to
extend
a
single
apology.
Lastly,
the
manager
promised
that
she
will
refund
on
the
day
we
checked
out,
but
I
only
get
my
refund
when
I
kept
complaining
and
contacting
Agoda
and
this
took
the
guest
house
two
months
to
refund
the
fee.
3 people found this review helpful 👍
