Stayed there for 2 nights for my friends birthday. I felt the standard of the room was very very poor for the price I paid (£390 for 2 nights ). I don't mind the dated decor, as long as the room is clean and functional. First of all the bed is so close to the door that it was almost difficult to get into the room, especially with luggage. The wardrobe door did not even open fully because of its proximity to the bed. Some stains on the carpet and some mould in the shower. The shower was tiny. Which is fine but this needs to be reflected in the price. The food in the restaurant was also not nice at all, very dissapointing unfortunately. Steak in particular looked more stewed than grilled. I normally don't leave such negative reviews however I felt it was so unfair to be charged such price for a room like this. The staff was nice though as well as the hotel grounds by the river. It was beautiful. Normally I'd be coming back to such locations but unfortunately never again to this one which is a shame.

A great location and beautiful grounds on the Thames. Unfortunately that doesn't offset the tiny rooms and inconsistent service. The rooms though. I am torn between describing them as a 1980's university dormitory or a classic English hotel room. The major issue is the size of everything - a double bed for 2 people is just tiny and extremely uncomfortable. The shower would be great. If I was 11 years old. As an adult, the shower is better described as a water coffin, with about that much room to move. Overall a beautiful setting and building but the accommodation leaves so much to be improved.

The hotel is very nice and the leisure facilities are great. Stunning views and gardens. If you are into sport, then this is an excellent hotel. Location is great and breakfast was amazing. Evening food was also a good standard and staff are very helpful. I hope to stay again in the summer, as there are plenty of good walks close by.

I never leave reviews but today, I felt it was time to highlight a problem. I have been a member of The Lensbury for some time. I regularly use the facilities, particularly the gym. Why are there now so many kids in the gym? This used to be adults only, now it seems that the gym is full of kids. Young kids. Why not offer facilities for kids, so that adults can enjoy quality time in the gym. We pay enough for this facility. I will look to go elsewhere if this doesn't change - which is a shame - because it used to be a great place to work out.

Nice hotel with good facilities. Great view out across the grounds to the river. Breakfast was good, scrambled eggs not firm must be full of cream. Black pudding and plum tomatoes would be a nice addition. Pot of coffee/ tea would be good. Pleasant staff and welcoming.

I used booked the Lensbury for my birthday. Myself and 7 of my girl friends went to the spa for treatments which were amazing, followed by sauna and pool and a lovely lunch. Lauren who is the spa manager was just amazing at helping me organise all the treatments, work out the timings that worked for everyone and make sure we were all finished in time for the lunch. The treatments were all amazing, between all of us we tried massage, facials and full body scrubs. Everyone had a wonderful treatment and personally I can’t remember last time I felt so relaxed! I highly recommend the Spa, the hotel grounds have plenty to explore and the service was efficient and friendly throughout. Thank you so much!

Visited here for a wedding, the management at this hotel have no care for you once they have your money. We had to chase them all day through the wedding, they got the food wrong, they overcharged customers, they charged a 78 year old £480 for her room, they took property from the main table. Two of the party had their cards cloned, some staff were great, some were rubbish, but they have an army of managers that do not have a clue, do your homework before you book, don’t take my word for it…….

In-laws are members, so we've seen many changes over the years as ownership changes. Food was better than it has been for a while. We all had delicious Sunday roasts, fish dishes, and children's bolognaise, which was a decent size. The dessert was lush. Service was slightly lacking as staff didn't know the menu or what to do. There used to be live in staff who had an interest in the members and providing a good service. Now the staff all seem terribly new. They were lovely and polite, but it's frustrating at Lensbury prices when it takes a long time back and for to the kitchen to find out the fish of the day, what the children's menu is when there isn't an actual one, it's only in one person's head, who happens to not be available for a while. I'm not sure how hotel guests would feel as part of their very expensive stay. There were a few obviously knowledgeable staff who were brilliant. Perhaps it's a bit unfair on the new intake of staff before Christmas. Usually, we use the pool facilities, which are great. The children enjoy the fantastic gardens and MUGA for football/basketball and canoeing, especially in the summer . The kids park kept them interested years ago, too. Indoors there is soft play that was always a distraction. There are many other facilities: tennis, rugby, spa, gym etc. It's a lovely building which is always a luxury to go to when we visit. Staff are friendly, and now it's a hotel, anyone can experience the Lensbury.

At a work conference which was well catered for. The breakfasts were good, as were the lunches. Lots of healthy options as well as the usual cooked breakfasts. Coffee and tea always available. Lovely location by the river. Used the pool a couple of times which is functional rather than aesthetic. There are lovely walks from the door along the river and also a small street of shops and restaurants nearby. The hotel itself is bland but fine. The grounds are also quite bland ... more for sport than pleasure.

My first stay at the hotel! I was staying for a friends birthday and we were celebrating locally, so I booked this hotel for convenience and it turned out to be really good. I had a very comfortable room that was more than spacious, warm, with good clean facilities I stayed for the weekend so was in the hotel for two evenings. The hotel was very busy with guests but the rooms and corridors were very quiet during the night so it was perfect! We had breakfast together as a large group and they were very accommodating with the service and even brought a surprise birthday cake for my friend who was celebrating. We returned from dinner one evening and sat in the hotel bar until 1 am, and the staff were very helpful and courteous and a really comfortable lounge area worth cosy fires and comfy sofas, Highly recommended

I booked a standard room on Booking.com the night before my stay. I paid £165 which I don’t think is expensive I wasn’t expecting it to be incredibly luxurious however I was shocked at what we walked into. We checked in, were told our room was located in a building outside of the main hotel. When we walk up to the building it looks atrocious like poor university accommodation. We get into our hotel room and we’re greeted with an awful stench, look outside the window there is a skip outside with moulding wood! We went to reception and notified them of this, they acted oblivious when of course they knew there was a skip on their grounds. The lady who dealt with our complaint was helpful, they straight away showed us to another room in the same building (indicating they knew full well about the skip). We went back to reception and told them we were not happy staying in that building and preferred to be in the main hotel. We explained if it was made clear that the room was in some horrid outbuilding we would never have booked it! We were then offered a deluxe room at a reduced upgrade price of £30 so we agreed and paid the extra. Our new room was nice we couldn’t fault that. We went down to what was meant to be a nice luxury pool and steam room, it was more like a leisure centre. We then went down to the ‘restaurant’ for dinner, we were also incredibly disappointed with the food. As a whole just an awful experience I would not go back here if someone paid me. Premier Inn’s are nicer than this and that’s a fact.

Great facilities and classes but the food can be really lousy. Sometimes they serve food that you wonder how anyone would allow it to leave the kitchen. Other times it is really good! The kids pasta is a good example, either a really lovely homemade tasting orange sauce or a bright red jar tasting sauce, or something inbetween. Suggest eating at local pubs if for special occasion.

We are members here and love coming with our kids to the grounds, playground and soft play and swimming. It's a safe place where we can all really relax and pass a lot of time easily. Food is generally good, though sometimes a bit slow. Service always friendly. We have stayed in the rooms, they're fairly good although very warm in summer months with not much in the way of ventilation. We love the location near the river. We are looking forward to see the upcoming planned renovations in the dining/ members area.

Booked a room at the bed and breakfast rate. Unfortunately this coincided with the Riverside weekend, which meant that services were limited due to the focus on various planned activities. Unable to obtain equipment for table tennis, as staff could not locate these and indoor courts closed, although I think this is minor as there was a lot going on and staff were clearly working very hard. Tennis rackets available but outdoor courts shut too. Gym and pool open, and kept in fairly good condition, with a good range of cardio/weight machines. Just a note that facilities are not "adults only", if that is what you are looking for. Breakfast was very nice, with great service and a nice range of English breakfast/continental options. Pancakes were also made to order and included in the room rate. The main thing that lets this hotel down unfortunately is the quality of the rooms itself. I did not have a good sleep due to an uncomfortable mattress, which was wooden with palpable springs. We were awoken several times during the night with loud banging noises coming from people entering their rooms nearby. The room and bathroom were also fairly small for the price and mould was apparent on the window sill. The other thing is that the housekeeper came into our room without knocking and waiting. Luckily we were both in the room, but this was an unusual start to our stay to say the least, especially as we had just checked in (and it was 3pm!)

Booked through secret escapes I thought this would be a relaxing night. Classic double was very small for a double bed - not as comfortable sleep as we thought. Disappointing as wanted to book something nice for my partner. A/C didn’t work in the room so was very warm in the room even though it is October. Phone didn’t work so couldn’t ring reception to ask for assistance. Also no room service so had to go downstairs to takeaway food if you wanted to order. The doors shake the corridor so can be easily disturbed when people are leaving and children running in hallways. The gym is good and the pool is nice, which is across the park area. Ok for a stay as was close to family for a visit but wouldn’t book again.

We had a big conference here for our company. The conference facilities were very nice and well maintained. I'd give that a 5/5. The restaurant and bar were very good. Good food and drinks. I'd give that a 4.5/5 The room was not good. 1/5 stars. The showerhead was broken. Water was just pouring out the side and this made it difficult to shower properly. There was a tiny wire rack in the corner of the shower to hold shampoo and such... It was broken and the shampoo bottles just fell through it. The shower had no proper door so water got all over the bathroom. The sink was tiny with no shelf or counter or anyplace to hold my razor, shaving cream, toothbrush, toothpaste, etc. The sink was also clogged and drained very slowly making it hard to shave. I informed the front desk but they didn't do anything. There was no proper lighting to see while shaving. There was a dim and rusty light over the mirror that made most no difference. There were no electrical outlets anywhere near the bed, so I couldn't charge my phone overnight and also keep it next to the bed for my alarm in the morning. The paint on all the doors was chipped and scratched. (not a big deal by itself, but just adds to the negative experience) The pole in the closet was mounted so close to the top shelf that I had a lot of trouble fitting standard clothes hangars in there unless I used theirs. Overall, based on the poor shower, sink, lack of decent light, and power... I've stayed at better campgrounds.

We spent our birthday evening here and found the room to be very nice and tidy. What surprised us was the heated floor in the bathroom and the speakers that connects to the TV which were really bonus points. Has nice bottled water (both still and sparking!) in the mini fridge and that was really lovely. Check in was efficient (front desk staff could do with a bit more welcoming and enthusiasm though) and location was great. Very good breakfast with plenty of chives and some cooked to order food too. Has a very nice pool and lovely steam room and sauna (in a separate building to the hotel so you’ll have to walk out to reach but they provide locker and towel). Only downside was we left a message at time of booking to see if some birthday room turndown could be arranged and we didn’t get a response. lovely river side walk after breakfast. You can also use the spa after check out.

Great facilities for corporate events. Rooms were small but had everything needed. Restaurant and gym were great. Surroundings of the hotel are nice to go on a walk/run by the river.

Had a great time. Rooms were comfortable. Food was OK not great after 9pm . Staff were friendly. Pool was clean sauna was clean but small. Wet room clean but small. Views were beautiful. Great massage felt really good afterwards. Would definitely visit again.

My husband booked a night at Lensbury for our anniversary. On arrival in our room, was a complimentary bottle of wine which was a lovely thought. Evening meal was nice and breakfast the next day. We had a sweadish massage which was extremely relaxing and a great end to our stay at The Lensbury. Would recommend it 👌

Had a lovely stay here while attending a friends wedding locally. Were treated to a complimentary bottle of wine in the room upon arrival, which was nice. The following morning, Philippe made sure we were well looked after and enjoyed our champagne breakfast. A lovely hotel in a lovely setting and would definitely recommend.

I am feeling a bit mixed after our family stay for one bight at the Lensbury Resort hotel. The place itself looked really great and the grounds had amazing views, especially of the river! We slept in the deluxe double room which was perfect and very clean! Lovely big size, a sofa and huge bathroom with heated floors. My 9 month old enjoyed crawling around and tumbling on the comfy bed that held the 3 of us comfortably through the night. My only gripe would be about the Soft Play area which had big kids in shoes jumping all over the baby/toddler area - we booked a slot but couldn't use it. There wasn't really anything for the baby to play with. Then, dinner...the food was delicious but let's just say I was left with a bitter taste metaphorically speaking after having to wait so long for food (we weren't the only dissatisfied customers.). The servers were helpful (except the head guy - on two occasions we asked for help with something and he would say he'd check and come back but didn't). He was quite rude to a couple of other customers too. Don't know how to feel about the waiter who was a bit too vocal about wanting a tip. I sent my hubby back down after dinner to give the waiter a tip and he snatched it quickly & shoved it in his pocket. Would I stay here again? Hmm...not entirely sure. Maybe if just for one night again

The room was nice and big. The breakfast was good with lots of choices. Only thing was that the pool is away from the main building and also we couldn't use the pool at the time we wanted to as there was an aqua aerobics class. Lovely places to sit and chill near the bar area

Spent the weekend recently for a family wedding. Lovely location,very friendly and helpful staff.Room was really good,clean and spacious. Unfortunately we were too busy to use the facilities,so can't comment on them. Food and service was of a very high standard. The rooms for the wedding were very nice,only gripe was the lack of of air conditioning in the wedding ceremony room,made it a bit uncomfortable especially for the bride and groom. Overall a lovely experience,must just give another mention to the great staff and service.

Got into our room and found dried up vomit down the side of the bed. In all fairness we raised the issue at the front desk with a very helpful gent and were given a new room straight away and a complimentary drink at the bar.

A tired old Grande Dame of a private sporting members club. All sport's facilities were very good it was the "club house" and it's dated food offering that let the place down. Our room was large, en suite small, highlight was the tea cups one was Wedgwood the other PRC. Got the feeling that the management are not as sharp as they could be.

Delectable restaurant, stunning grounds with excellent facilities, clean comfortable room with large double bed but I wish as a first time guest they'd have given us a room with a better view, small shower would be my only complaint. The main hotel building is stunning but the other buildings like the conference centre are dark and ugly on the outside. Would recommend and visit again

Fabulous hotel on the banks of the Thames. It is a members sports club as well - which means there's always a bit of a vibe going on. Facilities were fantastic and you have full access as a hotel guest to a softplay room for children, a couple of bars, large outdoor play area (3 sections so equipment for all ages), the large grounds and also the pool which includes a shallow kids pool and larger lap pool. We spent all morning after checkout just wandering about and using the facilities - it made it feel like a real vacation given the size of the grounds so much so that you forget that you're only 25mins from central London on an express train! Staff were friendly, and rooms were lovely although a bit of wear and tear needs addressing - but still a very high quality and did not detract too much from our stay. Nice to have the second bed in the family room sort of around a corner, which you don't see often - so we didn't have to keep all lights off once the little one was asleep.

We came for dinner, but it was very disappointing. So many people were complaining loudly that we felt sorry for the staff, but without the customer rudeness, it was justified. Half the menu was not available, which we weren't made aware of until we tried to order and then had to change our selection. We waited over an hour for our food to arrive, when it did it was cold, the dish itself 'duck' was quite average. The staff were very apologetic for everyone's waiting time. The room was also very cold, some people from the bar were smoking outside and kept the door open, when the door was gently closed by a restaurant customer the response was quite rude. So most people in the restaurant were wearing their outside coats. We tried the desserts as well, also very average, but they were presented well. The cheesecake wasn't a great texture like it has been recently defrosted. It was a very long, cold, disappointing evening, especially for my mum as dinner with two of her children is such a rare opportunity.

I didnt stay here so can't comment on the rooms. My friend had her wedding here. What a stunning place! On the entrance, it's so grand! Small car park inside but you can park in the car park over the road if you are a guest. For free. Staff are so friendly and helpful and smart. So clean and shiny inside. The grounds outside are stunning.

I had a wonderful time not long ago on a weekend away with my girlfriend. (Friday 21st - Sunday 23rd of July) The staff were all warm and welcoming, and incredibly helpful. One particular staff member stood out for exceptional, friendly service in the restaurant. She made certain everything was perfect, and it became the highlight of our trip. I believe she may have been a supervisor or manager as she was training another member of staff when we visited. Unfortunately I forgot to get her name or I would mention it in this review. Absolutely brilliant!

Great venue with wonderful facilties. Very helpful staff too. Took advantage of their proximity to the Thames (practically on the resort!) and did a family boat trip down the Thames! Great day out!

I used to work for Shell, and so visited what was then known as The Lensbury Club many times. We booked The Lensbury Resort in a fit of nostalgia. Not much has changed in the 30 years or so since I last visited. The rooms are comfortable and our Deluxe Double was quite spacious, with a large sofa, plenty of wardrobe space and a modern bathroom that included a nice bath as well as a large shower cubicle. On the downside, the main dining area is cavernous and little has been done to make it feel more inviting. The food is quite average and the chef has made some odd choices: for dinner, the Thai cauliflower & chickpea curry is more Indian than Thai and had little flavour. The lamp rump was tasty. The "hot chocolate with whipped cream" came with no whipped cream and when we asked, we were told there was no whipped cream. Most bizarrely, from the lunch menu the BLT was seasoned with a mountain of thyme in the mayonnaise - a very odd combination and not one that works at all well. It's also annoying to be reminded more than once that "service charge is not included." The pool is OK but there were a lot of young children at the weekend so not particularly enjoyable for swimming lengths when you have to avoid kids bombing into the pool. The piece de resistance though was being woken up at about 4am when some new arrivals tried to get into our room. They tried more than once even though we answered the door and told them it was our room. They showed us their key and it had indeed been noted with the same room number as we were in. After that we were also visited by security who clearly thought we were lying about it being our room. We mentioned it at check-out and were told to complain in writing.

I spent three days on a company retreat and simply enjoyed the ambience of this resort. The staff were courteous, helpful and responsive. We used the conference centre with great catering provided. My Room, with double bed was spacious. The Spa and recreational facilities are excellent. Only drawback, shared with my colleagues, was lack of provision of bottled water in the Rooms. Looking forward to my next visit!!

Stayed recently for my wife's birthday. Lovely building and great location on the River Thames. Room was very small with hardly any storage, however adequate for our needs. It was located right under the staff accommodation showers so unfortunately we could hear a shower door banging due to an open window. This went on all night but we did mention this to reception. It stopped for one night but happened again later in our stay. Breakfast was really good and we ate once for dinner in the restaurant and the meal was lovely. Because this is a members' resort and spa, it's very busy with the members coming and going and at times it's like staying in a leisure centre. It's impossible to have a quiet drink in the bar because of numerous kids running around. This did put me off ever going back to be honest as the bar is large enough to keep a section as adults only and still leave plenty of room for families. Location is great and you can leave your car in the car park, which is plentiful as there is further parking across the road. The bus stop is a short walk away and you can bus everywhere. Staff all very nice.

Ascot building: rooms are outdated and dark, double bed is small, room didn't have a bathtub.. the blinder for the window was broken. On the upside, steam room and sauna were lovely. Swimming pool was nice too.. however shower room for the ladies was severely affected by limescale everywhere, it felt very unhygienic. Staff was polite, especially in the dining area. Buffet breakfast was very good quality and variety. Real shame for the cheap-feel room insides

Have never experienced an overnight stay at the Lensbury so can't really comment on the rooms but the facilities on offer have always been very good. The social side is still a wonderful offering with the Spa facility and various sports/gym options available. The pool option is quite stunning and the grounds are just beautiful to relax and while away the day. There is also a lovely little children's area to keep the younger members of the family busy while enjoying a picnic. Members only though or friends of one but the experience is quite something else.

Came for a conference. Grounds are immaculate. Great service. Facilities seem excellent. My only gripe is we got old fashioned coffee and not a gourmet one :) Adding pictures of the surrounding area!

Went for a work event and found the setting very scenic and relaxing. Wish I'd had more time to enjoy it. The 3 course Lunch was excellent quality, with each course served promptly and simultaneously to all seated at each table. Much better than previous events I've attended where guests are served according to the dish they ordered, meaning some are waiting while others at the table have theirs and are unsure whether or not to start eating. The bar staff were also extremely friendly and accommodating of delegates' requests. There was also plenty of water and glasses on each table in the meeting room. The only thing I would have changed would have been to have a coffee machine and "regular" teabags (not just herbal and Earl Grey) in the meeting room, as we had to go out to the shared seating area, where there was a long queue, for refreshments, which took up most of our break. The large urns of filter coffee may be more practical for mass catering but people now expect Espressos, Lattes and Cappuccinos as a matter of course, especially after getting up very early to travel to an event! Otherwise couldn't fault the facilities

Booked the top rate for the best available room DBB and was looking forward to a last minute break. In the end I arrived and the reception staff offered no explanation of the rate, services and how to make the most of the stay inspire of my asking. Eventually established there should have been Prosecco in the room and at 9pm reception agreed to sort. Nice, air conditioned room. Went to dinner to find the Restaurant kitchen is under renovation and limited menu of vege burger, burger, fish and chips, pizza, butternut squash soup, cheesecake and a couple of other options… really not what I expected I had the salmon poke bowl and it was great with fabulous service. Went to bed, was woken up shortly before 11pm by the Prosecco arriving. Woke in the AM to find the naff plastic bucket was broken and leaked all water over the telephone, wall sockets table and carpet. Breakfast was great, lovely buffet although 20mins for a cheese omelette was not great but they were busy and very friendly in the restaurant. After breakfast I asked housekeeping to sort the water when doing the room. I popped out to collect my fiancée, called the member services to book a boat for the evening, was told I’d have to come back to the desk to book, I explained the policy was crazy as I’d put £250 behind reception for extras but activities could not speak to reception to add charges to the room. Eventually agreed when I stopped and could give them card details they would take the reservation and payment on my card at the same time. Called the member services later and asked to book the boat and Pilates for the next AM… long silence while the new person asked around only to come back and say hotel residents cannot book classes until the day of a class. I’ll spare you all the nonsense but 3hrs after leaving I returned to find the room serviced (they made the bed) but no replenishment of coffee, no attempt to deal with the water and bin left full of bottles. I packed up went to reception at 4pm on Saturday asked to speak to a manager and as one was not available proceeded to check out, reception refused to send me an invoice explaining they would get manager to call me. 4 1/2 hours later I called to find the manager clocked off at 8pm without having time to call. I may edit this down in due course as it’s too long right now but for someone to leave a hotel early because they were unhappy with the service and not be contacted by a sernipr receptionist or manager in the same day blows my mind. Updated: After 2 days and three calls I managed to get a manager to return my calls. They apologised for the experience, were willing to do anything else for the night I stayed in spite of the experience. They did refund the night we didn’t stay. You can decide if this is the experience you’re looking for.

Whilst this resort is in a beautiful setting and what can only be described as a historical building, the offering itself was unimpressive. Honestly, there for a weekend break over the bank holiday weekend and unfortunately although many of the service staff were amiable, it was both disappointing and dissatisfying that the spa services were a no go for us. Despite seeing others getting there treatments, when we went to go and get the treatments we had booked. The gentleman meaning the area told us that we couldn’t because their card machine was broken and that we should come back tomorrow. The feeling we got was that they were not the “sort” of people they want in their establishment. Well at least the man dealing with us when it came to the spa treatments gave that impression. We were also told that the jacuzzi wasn’t working. Thus, a weekend spa break was most certainly short of the “spa” part. Now, given that the resort charges prices that would make you think for that you would get a stellar service nothing could be further from the truth. Moreover, I would also expect t the rooms to be cleaned properly, you know being that people are paying for an experience that is meant to make you feel recharged, rejuvenated and well uplifted. However, the room we stated in had big thick cobwebs in the corner by the window. Yes, I understand that nature will do it’s thing, but this cobweb had clearly been there for a while given it’s colour and density. Surprised I didn’t see a fly trapped in it. All in all, really do not think we would stay here again nor would I recommend it. Only sorry I didn’t think to take a picture of the cobweb to post on here, but I noticed it on the morning I was packing to leave, and was just ready to get out of there and get home to be honest. Such a shame I had high hopes for this place given how well they present themselves online through their website.

Attended a wedding here, and was exceptionally impressed by the grounds, the food and the service. My wife is pregnant and we expected her to have to eat the vegetarian option as often mass catering events are not able to accommodate individual requests such as for the meat to be cooked ‘well done’. However - the Lensbury did not want her to miss out on the food she’d prefer, and cooked her meat well done and served it alongside everyone else’s food without her feeling seperate. This was a fantastic touch and greatly appreciated! Marius is an excellent wedding ‘host’ and ensured everything went smoothly. Thank you!