The mental health department (blossom court) I can honestly say I’m disgusted how MOST the staff speak to people really isn't professional at all make me question wether they know anything about mental health. All the staff there has different rules One member of staff say yes and the other says no all very confusing! Not run well at all. Staff speak little English or accent so strong hard to understand speaks with a very bad angry tone! The quicker my family members is out of there the better not safe environment at all for people Suffering with there mental health. You have to have care and understanding if you want to have a job like this makes me feel sick they would make someone feel worst then better! Not happy at all Can I add in all my life iv never written a review on anything they mad me feel that angry and disappointed I took the time to make account to write this!

I was seen after a long wait. It was such a dreadful journey before I could speak to someone, when seen, I was encountered with understanding and respect and felt seen and validated which really encouraged me in my healing process. My therapist (Emma) was the best and I wish this place a long future ahead, unfortunately after reading all the reviews, it is sad that not everyone received the same treatment as me, which I can only redirect it to cuts in the NHS, and hiring people that are willing to work and not live off benefits like most brits (both lifestyles are good). The receptionists were amazing, they often asked me to fill in formularies, and I will forever remember those blue sofas in the waiting hallway. It is sad not being able to stay in touch with the doctors that saw me since this is my only way of saying thank you :)

I visited the Moorfields eye block at the St. Ann hospital. Eye clinic is not too big. However, service was good. The staff is very efficient and cooperative. Queue for the clinic is very long. It was able to get appointment after 3 months. There is a coffee machine inside. Thanks.

The people I worked with were not exactly so great. They have no compassion to already scared patients and I felt I wasn't being heard there. They invalidate your views simply because you are "ill"

How shall I put this, male HCA staff only happy to strike female patients in the face and stomach. My only guess is, that their inability to communication effectively with a person in crisis causes them to feel threatened and unable to deal with tense situation. Such immaturity has no place in a ward full of vulnerable women. Their manager was unable to control that young male who felt the need to strike me 4 times.

Been attending for 4 years. The service for both in and out patient are awful. All staff lie just to keep you in the loop to make them money. They have little to no understanding of illnesses, is anything at all they create them. Would not trust my well-being with these people.

I was recently admitted to St Ann's Psychiatric Hospital Daisy Ward for 3 weeks as an informal patient - I felt that my stay helped me. Most of the staff were lovely and showed compassion, understanding and care. The rooms and facilities are lovely and new. However, I am giving 4 stars rather than 5 because it was very difficult for patients to see the ward consultant, and also because I felt there was sometimes a lack of communication. But I am very thankful for the care I received at St Ann's - they are doing a fantastic job despite that they are obviously struggling with staff shortages.

I was forcibly injected with antipsychotics here b4 anything else was tried to improve my condition even though I’ve had bad reactions to even low doses of anti psychotics even! I had to be restrained by up to 4 female and male nurses to get these injections. They wrestled me to the bed, held me down and pulled my trousers and pants down before injecting me; this happened once a week for antipsychotics and sometimes daily for anxiety and if I couldn’t sleep and refused to take pills by mouth as I was already sedated and taking more pills made me feel worse now I’ve left feeling angry, scared, powerless and violated. When the injections gave me acute dystonia months later I was promptly discharged with no other ‘treatment’ for my newly diagnosed psychiatric illness. My acute dystonia reaction wasn’t believed by nurses right away who hadn’t seen anything like this before, they didn’t call an on call gp until another concerned patient had to call an ambulance as I was struggling to breathe! Rude and physically abusive doctor assaulted me in my room while several nurses stood beside him and didn’t say anything. Empty activity room (one working computer and a pool table) but no board games, art supplies or other therapeutical activities despite several patients being artists that would have really benefited from this. Many patients with covid cause of a over crowded tv room and dining area. New patient left to sleep on couch in tv room all day without being checked on by nurses once. Vegetarians and dietary requirements not always able to get a suitable meal even if they had ordered one as first come first served. Fruit rare and not enough for everyone. Super was self serve stale cold toast with not enough butters and hot chocolate. No therapy except music once a week. Patients allowed to vape in living room. 2 men walking around with gown with no back (could see their bums and peen in one) and one with same red dressing gown for months and other patients without warm enough clothes cause no one to bring them stuff but surely staff could (sure they are busy but this should be essential) or clothes could be donated. Impossible to escape (sunflower ward at least) although I know it’s meant to be like this it’s worth knowing for patients who go voluntarily you can still be sectioned if you don’t comply, not all mh patients lack insight and sometimes you know when a place is no good for you or just down right dangerous! Only allowed to leave for 10 mins at a time (I was supposed to be allowed to leave 3 times a day but staff take so long to take your blood pressure, write down what your wearing and search you etc that I only ever got out once a day at the most) patient in longer wasn’t allowed out and I believe she was discriminated on cause of physical disability that affected her speech and movement, it was like they didn’t want her to be seen in public and staff often ignored her/didn’t try to understand her and diagnosed her with bpd when she clearly didn’t have that. Staff were uneducated and thought I was faking a serious reaction to injections until an on call doctor was eventually called. Wouldn’t let me go to an appointment vital for my health & well-being even though this service was available on hospital grounds. Im sure there’s loads of other things that aren’t the way they should be but I can’t think of anything else right now.

I was quite desperate to get some information about driving into St Ann's grounds as I had to drop my mentally ill daughter. There is currently building works in process which makes the layout of permittable roads quite confusing. The telephone receptionist who worked on the 19.07.22 at 12.30 was incredibly rude cutting me off in mid sentence several times and not letting me ask a specific question. She said that she was too busy. I was then disconnected from the call. It is sad that a member of the public is treated in such an disrespectful manner by somebody manning an NHS service.

Rude rude rude Reception staff at the Mental health ward!!! I called today to confirm if my brother had received his depo injection and the lady on the phone was eating and being very rude to me because I think she had her McDonald break! How the hell those people passing interviews???? No customer service skills!! She just told me that she couldn't access the computer and if I can call in one hour!!! Updates : So Today I went with my Brother so he can have his Depo injection. And of course no changes!! So as there is Coronavirus They ask us to take a ticket and wait for you turn ( As this is the proper way! ) But hey what was my surprise as the Receptionist was picking up people before my brother who was first in the line! What is the point of the tickets then??!!!

The eating disorder clinic in my opinion is not fit for purpose. This clinic had made me never want to go into another eating disorder clinic again. The experience was that bad. If you're looking for compassion and to be diagnosed correctly I recommend you find another place. They don't even look out for food restrictive disorder. Rude passive aggressive and in my opinion shouldn't be working with vulnerable people.

The audiology department of Haringey never answer in the phones as result very often my hearing aims is closed because I can’t book an appointment, they also if you are calling them the speaker will say leave your message with your details and they never call you back! Their services is awful half a star is too much for them.

My last review on the official NHS review site was deleted and replaced by a glowing one from a visitor (not a patient) which says it all really. Unfortunately my experience was unpleasant and I felt totally disbelieved. I won't go into further details on a public forum.

Mental health; Halliwick centre. I would give 0 stars if I could. I was referred here by my GP to have an assessment of my mental health, id been struggling for years and it finally had gotten so bad I just had to get help. My god I should've just suffered in silence! I had my assessment with Dr Brian Douglas and he was atrocious, he belittled me, patronised me and even laughed at me at one point, he rolled his eyes, repeatedly checked the time on his watch, sighed, played with his pen, he just didn't care and i'm pretty sure he barely listened to a word I said. He blamed my low moods and self harming on 'hormones' despite the fact I was 21 and id been experiencing it for over a decade? he insisted I was fine and would 'get over it' (his words) then proceeded to prescribe me anti-depressants and refer me to CBT? made no sense, offered no explanation for why his words completely contradicted his actions. id been struggling for YEARS and finally felt capable of asking for help only to be laughed at and have it thrown back in my face. seriously awful experience, if you get referred here, please do yourself a favour and AVOID Dr Brian Douglas.

This Place is very old and trying to IMprove I’ve been Under their Sytem now for Fuve years due to family issues which some are Aware off and all they’ve did was to Suscribe different medications 💊 I’m on Four different types including sleeping tablets and I am Only 28 years Young of age … A Lot of people can’t take this pressure so a lot of Suiscides unfortunately happens when people tend to be under their System and can’t don’t a Way Out !

Please if you also had an issue with them make a formal complaint and send it to the Ombudsman. Especially if your issue is related to treatments not provided and impossibility to get through them over the telephone. Have been under the care of the Mental Health team for over 2 years for PTSD. Have not seen any treatment. In spite of being still very unwell with PTSD they refuse me treatments for my condition and recently have proposed a treatment for borderline personality from which I do not suffer and have never suffered. To top it up they are threatening me that if I do not accept the treatment which is not suitable for PTSD they are going to discharge me, in spite of me being shut in my flat for over a month due to terrible panick attacks. I have now enquired several solicitor to make a claim against them for negligence and I think everyone who has been let down by them should do the same

Excellent and knowledgeable staff. Felt cared for.

Slow to realise that all that glitters isn't gold in their new facility Blossom Court for Mental Health

A "Hospital" that is open office hours 9 - 5 and closed in the weekends when people are dying with no 24HR Accident and Emergency what a joke 🤦

No stars for so many reasons

I was in the worst place in my life when I was reffered here. Unable to really understand my own emotions or even express them, I wasn't the easiest patient but I was hoping someone was able to see me clearly because at the time I was in a lot of pain emotionally. When I first visited her I was seen by a Julie Evans. Which after a few sessions explained 'I'm not as bad as others'. Left the service during covid. Unfortunately my condition worsened. Was referred back to a woman called Tracy who was the coldest woman and obviously had bare minimum training when handling fragile patients. If you didn't do thing their way it was end of session. Last i was given a woman named Sancha who then proceeded to start my session with 'I'm not a miricle worker' thanks to these experiences, I always felt not good enough or ill enough to be on this service. The service itself needs redoing as I've met many people from this service that have sadly had the same experience as myself. Even if I was to fall again I would never step foot back in here.

Mum had her cataract surgeries there in last 2 months. The staff are wonderful and it’s quicker than going into Central London branch.

I have zero experience. They beat my son. The doctor did not come for the 4th day and no scan was taken 😭🙏

No chance to make apoibtment via call or email, no one ever answer, only answer machine

Joke should be closed r investigated will be perfect tv production social workers visit 1 a month no help at all

Worst place, try to put you to sleep with sleeping pills and the pills got you into a deep sleep I couldn't wake up.I have to sleep walk and cry and try to find some help,then got a bad headache after, i have this headache up to now. I could have died and I don't have a mental illness.

Excellent service! staff are very friendly and helpful.

Many of the nurses on Sunflower ward are rude and uncaring such as Buchi, Caroline and Joyce