Very poor and not good service need good facilities and big for seating room for the patient who come after working hard and paying tax and they deliver the get when they are sick like in video. Waiting room is very small and inside handling patient is very hard for the people who work inside in NHS. The management of NHS whoever is handling has left this place on god help. We say the first impressions is the last impression but after working hard and paying tax we what good service from NHS. Accident and emergency service ward need big improvement to service the patients. We all been tall that once we come out from brexit we will have more better service and fund in NHS but its not. I can talk mor on this but I have stop here .

Last night I was recommended to take my son to A and E after he had a reaction to the covid vaccine. We got there about 10.30pm and we’re seen about 4.20am this morning. There was one doctor who had about 30 plus patients to see. Urgent care is not urgent care if patients are having to wait 6-7 hours to be seen. Staff are under pressure to provide a service, they are over worked, under pressure and then have to take abuse from some frustrated patients who are waiting to be seen. Half the abuse the staff endure are because of waiting times. Children crying, because they are tired, hungry, unwell and having to wait so long to be seen. Not enough ventilation in the waiting area and not enough seating to accommodate for the influx of patients, which were spilling out outside when we arrived. I feel for the doctors and nurses who are working tirelessly to provide a service for their patients under these conditions. The doctor on call was lovely. She was sorry we had to wait so long to be seen. She also acknowledged more doctors were needed in the dept to see patients.

A few weeks ago, we welcomed our baby via a C-section at Northwick Park, and it was an extraordinary experience. The surgeon and the midwife, Janice Joseph, who assisted in the surgery, was outstanding. Her dedication to prioritizing our baby’s well-being truly touched us. The entire team, including the nurses, doctors, and other midwives in the recovery and ward, were equally amazing. We are immensely grateful to everyone at Northwick Park for making this special occasion so remarkable. Thank you!

Is this what you call a hospital?! Awful place! Been here a few times in the last few months and each time I was left angry and disappointed. The staff just don’t even care, you are made to wait 5/6 hours in the A&E department. Gyneocology unit dirty and smelly, staff are uninformed and rude. My husband attended last night after being sent here from the Urgent Care centre, he was in severe pain. The room was packed, arrived at midnight and it wasn’t until 12pm the NEXT day that he was treated, so 12 hours of waiting around. Nurses smirking at you if you’re upset about waiting times. The worst bit about this visit is the security guard in the A&E dept who is very rude and in your face and sent me to wait outside in the middle of the night because you are not allowed to accompany a patient. However, my husband noticed there was groups of people there together. He also noticed a lady having symptoms of an overdose because the staff administered her with too much morphine!!!! Absolute shambles of a hospital.

I last time visited there. Long time waiting there . They not diagnose well to patients just normally check and give advice. No proper sitting arrangements in waiting area because of plenty of patients there . They take long time to admit the patients but after admitting they provide good take care of patients. And also provide all support to patients.

I had the worse experience ever at this hospital! I had a throat surgery that went wrong, with lots of bleeding afterwards. I came to A&E , they made me wait for hours even though I was bleeding. One of the doctors in A&E checked me ,and this is when the nightmare begun. I was checked by an inexperienced doctor who couldn't even take blood sample from my wrist. After 2 hours bleeding to death the doctor couldn't stop the bleeding and then decided to called an experienced surgeon from home. This doctor couldn't even speak proper English! They are not really prepared for really bad scenarios, they take everything lightly. I can say that I was saved by a young lad (British) who did proceed another surgery and that's when the operation went well. If today I'm alive it's because of him! All the good reviews are from people working at the hospital!!! Please take in consideration the negative reviews before going to this hospital.

People are always quick to write a negative review but i must say i had an unbelievable experience couple of days ago whilst my wife went to labour from doctors nurses midwifes all gave a good and smooth delivery for my beautiful daughter. For those being hesitant don't read bad reviews there are also good ones to.

Not everyone is bad or rude. There so many amazing kind people working there. But there's an 1 odd person who'll be rude to you specially when you're not rude to them. I was been polite while this A&E nurse was been rude to me. Unbelievable. But all the other staff was unbelievably kind. 1 rude person destroys the reputation of others as well. Please teach them to be kinder and nicer, specifically to the people who are nice to them. People are not coming to a hospital to be treated badly or to see anyones attitude.

Absolute horrendous experience. Not particularly for Northwick Park but even generally in UK. Where anyone needs to wait 6 hrs to receive basic medical attention, even when you go midnight? Even developing countries like India Pakistan are better in these aspects. Doctors in government hospitals attend quicker and person gets seen within half an hour. Here A&E is never about emergency, it's about endless wait. Why is that? Doctor needs more holiday, clinics need to close by 6? Can't they have shifts here like they do in other countries? Absolutely shameful. UK shame 😔

The worst Hospital ever , better avoid this one especially the emergency side where it takes more than 10 hours for waiting . Night shifts they only have one Doctor GP . We have been waiting for 6 hours and still here…. They don’t care if you are in pain or is something urgent you just sit and wait to be called . 4 am and no stuff in this hospital , HORRIBLE

I would rather take my chances crossing the motorway blindfolded than come to the "URGENT CARE CENTRE". Antiquated, inefficient, overcrowded and not fit for purpose. Reception staff quite rude, medical staff reduced to calling patients names out by just shouting. Called into the same cubicle on 3 separate occasions for things. Blood pressure, wait for 45 minutes then ECG in the same room, then 45 minutes later for blood test in the exact same room. Totally inefficient. One poor junior Doctor actually tried solving my issue but couldn't. Was told the blood results would be 1 hour or so. 6 hours later still waiting. The computer system broken Asked for pain relief and was told I'd already had tablets and morphine!!. Someone actually signed off that they had given morphine when it wasn't true. All in all 10 hours in and they've not found the problem causing my pain The only thing that came within minutes was the form for me to sign when I told the nurse station I'd had enough of the place. This Care Centre is on its knees, not the fault of the front line staff I know.... But empathy costs nothing, general standards are on the floor and this is now the 2nd time I've suffered here without any sensible diagnosis to the problems. I Will not return here again

Horrible staff! Front desk receptionist was very rude . Had to wait for 7long hours for an emergency reaction. The least the receptionist could do was be kind. Nurses were rude as well. Horrible place to go to for an emergency. They don’t attend to old People well. My heart broke . I had to get out of the hospital crying. Had a very traumatic experience. Staff needs to be trained with some kindness and empathy! The least we could expect during hard times.

I don't even want give 1 start. I was 11 weeks pregnant started to bleed. 999 did not care did not send ambulance. I drove to hospital waited 4 hours in waiting area. Then they told me come tomorrow for scan. I went private get scan done. They told me it is too late. I lost my baby. I would never recommend.. People who work their just for sake of pay. Not because duty of care.

We just want to say how wonderful all the staff on fletcher ward have been whilst treating my father in law. We can’t thank them enough for all they’ve done to make him comfortable in his last hours/days. Thank you so much for all you’ve done.

Worst service in A&E department, nurse was OK.. But reception staff and doctor was so rude, and not properly check and ask about my symptoms, directly prescribe me medication after seeing the boils and told me that make sure you don't have diabetes, I mean dude I don't have till now, but if you have doubt by checking my symptoms then give me some test. I need to visit hospital rarley once a year and, after 4-5 hours waiting, I am getting this service, and they are taking tax for this service and great thing was they didn't care about this kind of reviews and feedback

I have lived in Harrow since I was 7 years old, I am now 32 and so have been a patient of Northwick Park throughout the years for the last 25 years. This last year me and my family have needed Northwick Park a lot, as we had been referred for various illnesses and the hospital have been absolutely fantastic. I really don’t know what we’d do without them. The service has been efficient, the staff/ doctors have been kind, professional and helpful. My mum was made to feel totally at ease by the doctors and nurses for her colonoscopy. My father had a problem which we needed to take him to a&e for at Northwick Park and the doctor there ran all the checks and answered all my questions patiently and thoroughly. I also needed a colonoscopy, MRI and blood tests and all were carried out great and in reasonable time. There were times roughly 10 years ago where I was very frustrated with the hospital and people and I don’t know what the hospital has done but personally I can see a big improvement in the service and communication from all the multiple times I’ve used the hospital this year. I am so very grateful to each and every member of staff that makes the hospital what it is and hope we never loose it. Today I was referred to Northwick Park outpatients area 5 by 111 and the lady that checked me in was absolutely incredible. My appointment was for 10th September 2023 @ 10.15am, the lady at the reception was so efficient, professional and kind and her welcome would honestly put anyone having a bad day in a better mood. Equally the doctor that saw me was very helpful, warm and efficient. Hospitals can be depressing and scary places and these interactions can make a huge difference and have a very lasting impression- which it has on me. I was previously a little ungrateful and undervalued Northwick Park Hospital, but I am so grateful now and appreciative for the care and efficiency so much so I couldn’t imagine being anywhere else without it. It gave me faith back in this area, community as well as the hospital itself. Thank you Northwick Park and thank you to the NHS system. I know it’s not perfect but these experiences have instilled so much trust and respect and I hope everyone that makes it what it is gets the recognition and also help to be able to run it to the best they can. God knows I would have lost all my hair dealing with some of these health issues in other places. Thank you Northwick Park

Review to recent visit to Midwife. The hospital entrance has staff nurse checking temperature and your details. All the appointment for maternity and post maternity is next to main entrance. You have free parking for 30minutes for dropin/ dropoff just off the entrance. You have visitors parking rear the building . Ground level for patients is level 4 as per hospital . You have WH Smith, maternity ward and mid wife appointment in the same level. Disappointing that our midwife didn't wear any mask which I find very careless. When compared to Barnet this hospital quality of service is less. However our visit was ok.

My hospital visit journey continues being sent further and further away from my local area in W11. Attended the physiotherapy department in Northwick hospital asked the reception desk for directions and was sent to the mental health department instead, so arrived to the right department just in time for my appointment and it was extremely hot in there with no airflow at all and the receptionist was making fun of patients quite loudly and laughing. The only positive experience was ROS she was clearly knowledgeable, professional and took time to explain in depth what the dr’s have failed to do since my accident this was truly the only really positive experience so thank you Ros! The hospital it’s I truly felt like I was in the movie “The Shining” dark, long corridors, too hot and a woman stumbling around with bandages on her wrist after I believe tried to commit suicide. No nurse even tried to help her as she was clearly disoriented so shame on the staff.

Northwich one of best hospitals in London. All treatments done there. Also doctor and nurses are good care to the patients.

So I know there are a lot of negative reviews and about wait times, but people need to realise the wait times are due to severe underfunding of the NHS. I have had to go to A&E twice in the past month and yes I had to wait around 7 hours but within that time I had been assessed, blood tests, scans, X-rays, ecg, urine test and multiple consultations. The staff are friendly, hardworking and reassuring! So yes the wait time is horrendous but also I understand that more serious cases will be seen before me and the aim is emergency care. People that could have a life threatening condition. So overall I think the care at this hospital is very thorough.

If I could give this hospital 0 stars I would. My sister was admitted to the Surgical assessment unit and was mistreated, left uncared for, not communicated with and left to fast for nearly 30 HOURS. DO NOT come to this hospital if you can choose otherwise. This hospital needs to be shut down. Other than ONE night nurse, who showed care and empathy, the rest of the nurses on duty last week showed disgusting behaviour. The ongoing incompetence and lack of care literally forced my sister into fear, the family had to visit outside of visiting hours due to her fear of being mistreated further. She was left weak and visibly sicker than when she went in. I could write 3 pages of the mistreatment and lack of care. If we had the time and legal advice on hand, I would personally take this hospital to court. Absolutely disgusting. I repeat - DO NOT GO HERE if you have a choice. Worst care I’ve seen in my life.

Wait times at A&E… 12 hours! Ridiculous… no updates, just heard nurses whispering that there were no doctors. But there were lots of people who came, found us, were seen and left us. There is no duty of care… something needs to be done about A&E situation at Northwick Park hospital… a zero would suffice as a rating.

Good helpful staff. Lot of work going on in the area so prefer public transport over driving in, parking might be expensive

Waited 5 hrs to be seen 🥲 When I first arrived at the A&E I had waited a long time to be seen and given one star would have possibly given 0 if I could at the time. I was then diagnosed with appendicitis as I thought It would be before arriving and had a surgery. Which I had to wait around 15hrs for but my opinion about my experience has changed once I was given a bed the service from the surgeons and the nurses was great. The nurses were checking up on me every two hours bringing me food and drinks medicine etc. I really felt cared for and had to change my rating. Yes the emergency service could be better and faster but the surgical assessment unit where I have stayed gave me a really nice service and looked after me really well thank you guys ❤️❤️

1-Staff are not polite.They need a behaviour training, we can understand they working in very difficult circumstances but they have trained for it and have chose this job to do. 2-Hygienic outside of hospital zero everywhere a cigarette filter drops not very clean door steps.This is a hospital where treatment given,especially in the front of urgent care. To the manager,please walk around the front of Urgent treatment center or accident an emergency and you see it your self.

Very disappointed with waiting time. My child wasn't feeling great and went to A&E at 9.00 AM. We waited for more than 3.5 hours for doctor to see. My child was annoyed and we had to leave without seeing doctor and do a home treatment ourself. I pray to God that I don't have to go to A&E again.

6 hours into it, still here and Dr Ayaz just disappeared.. they tried to find him but he was nowhere to be found. If you don't approach the staff they won't know you are waiting on something or the other. Suggest you follow up from time to time. The nurses tried to get a hold of him for around 2 hours without success. Eventually one of them walked over to call him after my insistence and he came another hour later. At this point I had been here for 8 hours. However he disappeared again, presumably this time to write up my report I was told. To make matters worse the doctor was ill informed. He asked me at one point what the next steps are. This was before the scan and right after the blood works. That shook my confidence a bit. Around 8:30 (I been here since 12 noon) he handed me the exact same prescription my GP had given me already which I had informed him of earlier on the day. He handed me the discharge letter and the prescription. Didn't discuss my case. I asked him the size and where it was which he told me only because I asked. That was about it. Left just a little before 9. One of the nurses (Janice) was very ki d and helpful especially in listening to a number of the other patients. Bless her!

I recently had the unfortunate misfortune of being rushed to the A&E hospital after a serious motorcycle accident that left me with a broken leg and knee. To say that my experience there was a nightmare would be a severe understatement. The level of incompetence and disregard for my well-being was utterly shocking. First and foremost, I cannot believe that I was forced to wait for a staggering three weeks at home with excruciating pain and a broken leg, desperately in need of knee surgery. How can a hospital, with supposedly qualified medical professionals, allow a patient to suffer for such an extended period? It is beyond comprehension and shows a complete lack of compassion and urgency. What makes matters worse is that I am living alone, with no assistance or support during this agonizing time. Did anyone at the hospital bother to consider the impact this would have on my mental and physical well-being? It appears not. The callousness and indifference displayed by the hospital staff is truly appalling. Not only was I subjected to immense pain, but my overall quality of life has been severely affected. I have been rendered immobile, unable to perform even the simplest tasks, and left to navigate this difficult situation on my own. The hospital's failure to provide the necessary care and attention has left me feeling abandoned and neglected. Moreover, the lack of communication from the hospital regarding the delay in my surgery only added to my frustration and anxiety. I was left in the dark, with no information about when I could expect to receive the medical attention I desperately needed. This level of disregard for a patient's well-being is inexcusable and reflects a complete breakdown in the hospital's duty of care. I sincerely hope that no one else has to endure the horrors I experienced at this A&E hospital. It is a place where patients are left to suffer, their pleas for help ignored, and their lives put on hold. I urge everyone to think twice before seeking medical care at this facility. The level of incompetence, negligence, and lack of empathy is simply unforgivable. My trust in the healthcare system has been shattered, and it will take a long time for me to recover both physically and emotionally from this ordeal.

They made me wait for over 10 hours after my blood test.Then kept telling me that I was the next one in line to be seen. This hour never came. Then I thought let me try a different hospital, but then they made me wait other 4 hours just to remove my cannula. I tried to be sympathetic and understand the staff, it's a very hard job. I wished that, for one second the staff would show some reciprocal sympathy. It was not my intention to get sick so I didn't understand the rolling of the eyes when I ask for an update or assistance.

If I could give zero even -mines, I would. shame to call this awful place in name of hospital… . No communication between Doctors, Nurses, and patients, nurses seemed to not being qualified or not being trained how make communication with patients, they are (nurses & doctors) just moving in a circle such as some robots, so disappointed...!!! leaving patients into unusual long waiting hours with not keeping updated. Shame on NHS for spending money on a rubbish hospital with lots of useless staffs...!!! I left hospital after hours useless waiting despite i had been taken by ambulance due to incident on my head. I would never ever go back to this hospital with the ridiculous management. 🤐 Disgusting & the worst experience ever. 👎👎👎... !!!

This A&E department is ridiculous. They promise to see a patient in less than four hours, but when we visited today, we had no response for 3 hours of waiting and when enquired they responded saying it would take more than an hour for our turn, which is absurd for a child's treatment (3 years old).. I believe that paying £1,000 per person annually for IHS is a waste of money.

Stay well clear of this place. I was admitted and fed morphene for 5 days whilst staff did nothing to help me at all. Staff refused to speak English. Some can't speak English at all. It seemed to me they were literally keeping people there and filling beds just so they receive government funds. This included keeping myself and others in a state of pain. Then they offered me an unnecessary operation which would have taken so long I most likely would have lost my leg or worse. when I moved hospital they told me the operation offered would have made my condition worse. Dr's and staff walk around like they are gods. Even the porters. They give weak medication in my view to keep you ill so the issue takes longer to solve. The staff clearly do not care about the patients and patients are ignored constantly. This place should be investigated and shut down in my view for corruption and turning sickness into profit. One of the worst experiences of my life. Please stay away. If you read other reviews u will notice similar stories of them keeping people there for periods that suit them. I also heard a group of staff members being told off for stealing patients food. Says it all really.

We had 2 childs born in manchester with great experience and my wife gave birth to 3rd child in northwick hospital London and it was the baddest experience we had , hospital is crowded and with less staff and whatever staff they have is too exhusted and rude , literly my wife gave birth to child by her own she could not even reach at bed fully and the funny thing is the stuff who examine her was telling us to go home as she still have time to give birth and take paracetamol ,Belive me the baby born within 10mins after just she told us to go back home and i was too shocked that if i had taken my wife back to home she could have given birth in the car. So please just work out about hospitals before going.thanks

A slight hiccup at triage but I was then seen by an incredible nurse in urgent Care who immediately put me straight through to A&E. I was then seen by 2 amazing doctors. The reception staff could not have been more helpful. I am thankful for the wondeful staff and NHS at Northwick park especially at this difficult time during a pandemic. Thankyou.

They are extremely slow. I can't believe that I'm in the UK, London. I never thought that UK healthcare would be so so lazy and unresponsive. I don't have any hope but to wait 3, 4, 5, 6....n number of hours for my son. God Bless The United Kingdom. They are just wasting our hard-earned money (tax)

I would like to thank Dr. Cohen's team, the chemotherapy unit and The Drake Ward for the amazing care they have given and keep on giving to my mother. All the care has been excellent and every nurse and doctor has been polite and caring. I would recommend the chemo care here to everyone- it has been brilliant. The Filipino nurses on Drake ward are also especially caring and gentle. ... yes we have waited at A& E, yes sometimes things do jot go to plan and a few times the nurses have been extremely busy and we have had to wait... but the care outweighs those experiences. Grateful and thankful for Northwick park hospital.

Last Friday i had an appointment for my son booked by 111 in this hospital ( first time in this hospital) Because of the hospital reviews I felt really scared to bring him here. But I need to tell you that everything was more than I expected. My son ,6 years old,had an appendicitis surgery. From A&E reception to further departments, Rainbow center,Jacks place, and all the surgeons team I had the best experience ever . All of them were very helpful,kind, knowledgeable, friendly and professional people. I had all the support during my son surgery, the room were we slept very clean, with amazing facilities for kids to play. The food very good and tasty. I have no words to express my respect and appreciation for the way we were treated. Many many thanks to all of you for the wonderful work that you have done.💝🙏🏻

I can’t say enough good things about the way my father has been treated at Northwick Park. From his A&E admission which was thorough and efficient, to his stay in Jonson Ward, the wonderful staff have gone out of their way to help him with his diabetes, his respiratory infection and his mobility issues. OT proactively assessed and put a care plan in place (BIG thank you to Jess!). Everywhere I went in the hospital it was spotlessly clean. Keep up the good work - you are an amazing hospital!

Went in there saying I can't breathe properly, had to wait for 4 hours for an initial assessment, then when the doctor finally saw me, said I'm all good and it's just mucus build up in my lungs so just some hot soup and hot tea or hot baths will do the trick. So wasted my whole evening there, end up coming home with no prescription and still not being able to breathe properly. Rubbish!

A and E waiting time. 2 hours to be called with a nurse, 2 hours for the blood test results and 5 to 6 hours to be seen by a doctor. It's not humane. I understand its busy but they can organise better. Came 9pm ,it's almost 6am, the next day and I still haven't finished.

Shout out to Daniel in the x-ray department what a lovely guy, professional, kind and all round decent fellow made my visit very enjoyable thankyou.

Asked to arrive for surgery on Saturday at 7am. Operation cancelled as ECG required and will be done Monday. Would not let me come home. Two days of complete boredom. Come Monday no ECG, no operation until Thursday. Not allowed home. Impossible to find out when ECG will happen. All telephone numbers are engaged or don't answer. Sitting in ward. Impossible to find out what's going. Nobody tells you, nobody knows and nobody wants to find out. Nobody really cares; they just want to get through their shift. Who can blame them. I feel as low as it's possible to get. Starting think a wheelchair for life would be better than this. The powerlessness is getting the better of me I think. Finally got through to Echo Cardiogram appoints. they knew nothing about it and said they would call back. They never did. Resigned to another wasted day - again.

This hospital has so many bad staff you can not count it but there is good staff as well and those need to be praised! I want to talk about Nurse Kim and nurse Sneha from the dryden intensive care ward. Both nurse Kim and nurse Shena did outstandingly well taking care of my mother. They both cared about her comfort and made her feel human. They went out of their way to make her feel better and, even when busy, made sure to keep an eye on her. They were very kind and supportive not only to my mother but to me as well. They were listening to what we were saying and not being dismissive like other staff members. There is nothing bad I can say about both nurse Kim and nurse Sneha as they both showed me what the NHS can be and that the level of care patient look for is possible. I am very grateful to have had the chance to meet these amazing nurses and for them to care for my ill mother. There is no one else that we've met that cares as much for the patients as them. I hope they get praised for the amazing job they are doing and other professionals follow their lead and deliver the same care while being as compassionate as them. I huge thank you for this spectacular nurse's.

My father, nearly 96, had a sudden onset of cellulitis. We took him to Northwick Park and they have been absolutely amazing. We were triaged quickly through a and e, and then transferred to the ambulatory care unit. The nurse team have been so kind to him and the doctors very clear and concise advice. Really impressed with the care and the organisation from beginning to end.

I fell and hurt my knee and didn't think much of it but the next day I could not walk. I called 111 and I was taken to nwp a and e at 6PM they took my blood test. After the results I was told I chest infection and then took another blood test. At 3AM the doctor said after the 2nd test results I can go. I said I was hurt and can not walk he said that I have stay in till they were sent me and to the physio. All the time I was in the hospital I was tested for chest but not my leg which was the main reason I was taken to hospital by the ambulance Sorry to say I am still in pain after 3 days and I don't know what to say

Strictly maternity related review: The entire experience has been very smoothly dealt with by the medical staff: from the midwife at the delivery suite (Lenka), to the midwife assisting the birth (Natasha), the professionalism of the staff at this hospital has been shown for the second time (first time with my son 7 years ago). Keep up the amazing work, ladies! Your calm and kindness during a labour are much appreciated after :).

Mixed feelings. Maternity ward was okay few moths ago, A&E was okay today too, not the last time I came with 8 days old (ambulance brought us in and we still waited good 3 hours to be even seen for the first time), SAU literally just one nurse who cares. Indian with glasses, she is lovely, the rest of the people I met, seemed very bothered. I understand that they are probably shuttred or underpaid but hey, being a nurse or doctor should about more than money and people in this profession should appear to care. Receptionists in SAU are borderline rude.

I cannot rate this hospital and especially Florence ward and delivery ward less than 1 star unfortunately! Having our first baby here was a nightmare! The patient was called in for an induction! After 2 days waiting in the hospital she finally got induced and then had to wait atleast 24 hrs for the delivery but she was made wait another 2 days because they had no bed available! And then in the delivery room the midwife were not even bothered with anything! (The patient has Very poor English) And they kept shouting at the patient over the most littlest things. And then after 18 hrs of labour she was finally ready to give birth! And the midwife was Freda ! She was the worst human being i had seen in my life. She said to wait one hour until the baby is ready to be pushed out, and then left the room where the patient was screaming out of pain. For one hour she did not even bother to look. After an hour she told the patient to push. Constantly shouting at her , and when the baby after hours of pushing was nearly there the mum was not in her senses and scratched herself! The midwife started shouting at her again to stop otherwise she would call the social services and has to report this as self harm! I had the greatest shock of my life. As a mother of 2 i know how important it is when theres someone by your side to comfort you. I told her what are you saying? She said yes thats what will happen , and i said but shes not in her senses, you know what condition shes in and the pain shes going through. The mother keps screaming to cut her, but the midwife refused and once the baby was born, she tears all over the place! And when stitching, the patient was uncomfortable and screamed once! She said can you stop doing that because you are making it look like im hurting you on purpose. And then she actually decided not to stitch the other tears because she could not tolerate the patient screaming. She went out of the room and told that the mother scared all the staff and patient in this ward with her screams. I said we could hear soo many other mums screaming when giving birth. Its the most normal thing. Please avoid this hospital at any cost! You are worth to be treated better than this! The patient is still in the hospital and its been 10 days since she was called in for induction! And its only Rude midwifes, delay in everything, and through out the whole 10 days no actual doctors have seen her even once! A BIG NO NO NO TO THIS HOSPITAL

One of the worst hospital in uk . A third world country hospital is much better than this I waited there with a child for more than 6 hours I’m still waiting but now they start discharging people without seeing them And they are saying that the don’t have enough doctors and asking people to go somewhere else. This is disgusting with the management of hospitals and nhs I think the should close this Hospital if the don’t have doctors thire

Pathetic and unprofessional service received at the Accident & Emergency department of Northwick Park Hospital on 29th December at 18:52 hrs. Rude and grumpy behaviour by the Asian staff at desk 1 and desk 2. They lacked basic communications skill! Equally pathetic was the doctor Mr. Temitope Olaomi who was just redirecting the patients to their GP's. He was behaving more of a call center executive from whom one would expect directions rather than getting basic level of medical treatment. Regrettably, following a prolonged 5-hour period in the Accident & Emergency department, I find myself still in discomfort, awaiting an appointment with my general practitioner. This situation is disheartening and raises concerns about the effectiveness of the care provided at Northwick Park Hospital.

The Radiology staff in particular is very helpful and cheerful no matter the hardship of their jobs and a flooding amount of people they have to deal with. They do as good as they can within the circumstances they and everyone else is in.

I have been in agony for a long time while waiting.The hospital is unsanitary and has impolite employees. The quality of the service was exceptional before the pandemic, but now it has significantly declined.

Wonderful service! Upon entering I was acknowledged in a few minutes. Service was very professional, caring and in a short time a nurse treated my injury. I am very grateful for the A&E team . God bless you all!

A&E Third class service nd security behaviour also roudly

Short staffed at reception and overworked, It seems the NHS, similar to every other public sector has fallen considerably to the services that my parents may have been more accustomed to 20+ years ago. with a global pandemic doctors seem to be in a rush to push antibiotics and drugs, most likely due to poor management, rather than provide a thorough consultation. Is England still a service country? or not. That is the question everyone should be asking themselves. 'The Hippocratic Oath' hhhmmmm no.

Absolutely outstanding Department of Rheumatology. Great kudos to Dr M. Hogarth, who has attempted to help significantly with my case in a very efficient manner, and I am very grateful for their incredible treatment so far.

It's huge hospital with good A&E service and huge car park.

After an 8 hour of wait they finally called me in to consult me. The doctor who was in charge he just looked at my ankle and told its just musel damage, he even didn't touched it to see what's the problem, where is the pain. He just take a look at it thats it. I'm very disappointed. Now I have to book a normal consultation because he didn't solved the problem.

I worked there for 7 months. It certainly added to me and I owe part of my progression to this place and it's amazing staff,, Quite big hospital with variety of specialties,,

Had MRI today was very nervous but the staff in Radiology dep were so caring listened to my concerns and made the best option for me to feel calm & relaxed. Thank you

I've taken my parents here for appointments and surgery and have always met caring and helpful staff. NPH has an accident and emergency building (A&E), maternity building, postboxes, a coffee shop, a Marks & Spencer food store, a chapel, prayer room, car parking and more facilities (please visit their website!)

I have had some mixed experiences here over the years including childbirth but the doctors and nurses in the paediatric A&E today were absolutely amazing with my son who had a severe burn on his hand. A great team who are amazing with children and love what they do! Thank you

3.5hrs in A&E/Urgent Care and the hospital pharmacy queue to have our little one's crush injury looked at and dressed and to get antibiotics, which actually wasn't bad compared to some waiting times. We have to thank Dr Burgess in the Urgent Treatment Centre who was ever so patient with a digital system that actually impedes what he does or could be doing but for persevering and getting us a referral to the Royal Free. He was kind, attentive and patient. We couldn't have asked for more or better - thank you to Dr Burgess.

Some of the staff are helpful, but the most dirtiest hospital I have ever seen. Unfortunately my father is admitted there. Never have I had to complain so much about the lack of care and hygiene. Avoid coming here if possible.

Doctor Claudia from paediatrics a&e was very unprofessional, we came in with my 3 year old as she has a stomach bug for 5 days and it wasn’t getting better at all, came here just 3 days ago and was told to come back if it’s not getting better. Her senior explained nicely and saw I was anxious, she just gave us nystatin and sent us home (not personally, through a nurse!). I don’t want to believe all doctors are like this, please don’t become a doctor if you don’t care about patients or you don’t understand them. I felt like she treated us differently for a couple of reasons, which like I said, NOT professional!

One of the worst experiences in my life. The surgery and the doctors were good but the midwife and the nursing team are the worst people I have dealt with. Extremely rude and zero accountability. I was being discharged with a different patients discharge summary that is how incompetent the mid wife team is.They are worried only about documentation and not patient care. They were so busy trying to get rid of me right after my surgery they did not even screen my baby properly. Follow up mid wife appointment never happened and there is a number to contact them which is never answered. I am with an infant with jaundice and not proper follow ups or help. Their only excuse is that they are short staffed. Don’t ever choose this place for your maternity it is one of the worst experiences in my life.

Dr Z Farah And Richard T. from the Arthritis Centre have been absolutely amazing. Been extremely supportive and helpful with my dad throughout the year or so that he has been a patient there. I cannot express how grateful I am for Dr Z Farah’s team and their care towards their patients.

Politeness staff but very rude and aggressive a hospital security. When I was waiting to be seen by the doctor, I could seen a scene when rude security officer tried to take chair from pregnant lady and said that “this is him personal chair”. The chair was the same like others, so that’s was a hospital chair. I tried to help to the lady and asked the security officer to call his supervisor and he said in rude manner that he will not call him because “this is his chair”. The badge of SO was faced by the back side and I asked him to show information on the badge but he said “No”. I believe that this rude man can’t be as a face of a public hospital.

They don’t even have the common decency to apologise for there mistakes stay clear they just cover up they utterly ruined my life never would want treatment in any of there hospitals they have no respect gaslight knowing full well they get away with it sure if I was anyone else it be a different story sit behind a desk ruining lives then don’t care what happens Pals office is something else can’t get there facts right and ruins families saying one time and then turns out to be another should have checked there timings before sending 1st complaint. Lie and justify everything. I would never want treatment here or anywhere in northwest London trust.

Zero stars…specially A&E main door Sequrity is too rude with us while my wife pregnant and she got heavily paining. It’s not good at all.. she also feels dizzy and if anything happens, who will be there to answer…?

If I could score a minus zero for this review, that would be the case, because I honestly believe that Northwick Park Hospital should be shut down! How is this hospital still allowed to be open to the public when so many people in Brent have had a really bad experience there? including my poor late brother who unfortunately had a botch procedure due to sheer incompetence which proved to be detrimental for him in the end! It did not help that whilst he was there he actually caught Covid. How can you go into a hospital without having the disease and catch it in the one place you thought that you would be safe from it! But we all know from the negative publicity during the pandemic that this hospital was rife with Covid. However 4 years on this should no longer be the case!!! The clue is in the low reviews on this site, therefore if you ever get a choice of hospitals, please, please steer clear of this one, because the chances are you will never see the light of day again!

I don't want to give even 1 star. Staff are totally careless. I'm waiting for the last 8 hours in urgent care service. Only a single lady is checking everyone, and she is also vesting tooooo much time. She is checking 1 patient in an hour and then taking 1 hour break. Very rubbish staff, which I can't express in words.

Good Hospital, Nurses normal, but 5 Star to Doctor Rebecca, She is a perfect Doctor and knows her job and really cares, Thanks Dr Rebecca.

Northwich Park Hospital offer very Bad service. Staff there does not have proper information of other departments nor they can guide you to correct place. I am 17 week pregnant and had abdominal pain so GP suggested me to go to Northwich Hospital in A&E. When i went there I had told the young lady at reception what is the problem with me and she asked me to take a sit and Dr will see you. After waiting fr 1.5 hr Dr called my name when she got to know my prb she said you have to go and see AMU not here.When i went to AMU department they said I have to go to some other departments. And from there I was send to some other department. Finally one kind lady took me to the correct department which was early pregnacy unit. There the lady said she can’t arrange for Dr nor scanning as its already 3 cl and no Dr are avaliable and scanning is not possible this time. After making her understand what i am going to and raising my voice she called some senior Dr and said she will arrange a Dr but scanning not possible and no guarantee Dr will come, will let you know at 5 cl. Such a Bad service and negligence towards Patients.

Went to the hospital with severe abdominal pain and was sent to the urgent care department even though I asked to be seen in A&E. The doctor did not listen to me at all and was very rushed and diagnosed me with acid reflux, despite me insisting it was much more serious than that. A few days later, I went to a different hospital, as the pain was getting increasingly worse and was diagnosed with gallbladder problems and told that I may need surgery.

This is the worst hospital ever to exist in UK. my whife was supposed to give birth on the day they send her home without checking if she was dyaleted or anything. 10 min after we arrived home my whife and up giving birth on the Stairs of my house. I will never use Nhs hospitals again.

Visiting the main hospital today, im used to hillingdon hospital but I preffer this alot more, its much bigger a newer build better facility's a costa and an m&s The staff again are so polite and kind and and are very thorough with treatments and very clean everywhere following strict government covid guidelines.

My mother is currently in Evelyn Ward there. She had a hip operation and is elderly. She now has post operative delirium which isn’t being treated at all. They seem to be ignoring it. In addition, I cannot get much information about my mother’s health from the staff as I do not have the POA. I may not be down as ‘next of kin’ but I love my mother and should be told how she is. Some members of staff give some information, others do not and appear even to be rude! This is not the way a concerned family member should be treated! This seems ridiculous as I am her daughter and want the best for her. I am not allowed to visit due to the virus. Only my sister with the POA can visit. I don’t mind this so much as I understand the problem with Coronavirus. But I am unsure whether my mother is getting the best care there. She told me last night she isn’t going to try and live as she feels terrible. This is very distressing and I am a concerned daughter.

Aka the torture house, aka only jelly for you aka way too busy. Staff were mostly lovely odd few grumpy ones but I would be being skeleton key on the graveyard shift.

I was operated on in this hospital several years ago and have suffered ever since. I was admitted after having a mini stroke. It was discovered after examination with ultra sound I had a blockage in my corratic artery, I was operated on by a very dapper surgeon who had two women anesthetic helpers who did me serious damage which nearly killed me. They catherterized me and snapped my tubes which has since caused me great discomfort for many years. They can only be described as amateur butchers and I hope they have to live with as much discomfort as me.

As a French citizen who has experienced health care in various countries I can only but thank Northwick for all the care they have given me in the last 32 years. I must agree that when you are in pain waiting time might seem too long... but you know that the professionals in charge of your health and welfare are there to help you and make you feel better. They do a great job despite being overworked and overstretched. A big thank you once again!

The GP sent me to the A&E to check if I have a fracture, doctor was rude I told her where it hurts then she checked in a wrong place even though my hand was swollen and quiet obvious. The way she checked caused me so much pain but she didn’t bother to examine carefully. The best part is the doctor ordered the X-ray in the wrong place. Turned out the doctor’s advise was the opposite what I should have done because it made my injury worse than before.... Never go back there, if you have a choice do NOT go there in any circumstances. It is overcrowded and short of stuff....

Walked in at 9.30 am Thursday suspecting I might have a broken piece of work tool stuck under my skin. I was seen around 2pm, had X-rays and and operation was booked for me for next morning. I was given a shot, everyone is very professional and kind, I was given medicine and came back next day. The operation took less than 3 hours( dont know for sure- I was asleep) Now I had water, a coffee , a sandwich and more medicine to take home. At least 8 people attended to me over 2 days. Also was all free on the NHS . We are very lucky to have access to hospitals like these.

This hospital is a joke there are some nice staff but some which just don’t care. I do understand the rules of what we are living but it can’t be one rule for one and other rule for others.

Great, friendly staff.

Staff are amazing and try their best! But unfortunately hospital run down and outdated! Everything seems to drag on, doctors and nurses are too busy. And it seems things take long because of this. There is no technology to make things flow more efficiently whole protocall and way hospital operates is outdated. Building looks half derelict. Reminds me of walking dead zombie movie.

Grim

A and E waiting times up to 4 or 5 hours. maternity ward and other wards are in need of dire upgrades. Staff at this place have saved my life in the past. All my children have been born here and saved my daughter at birth. A massive wealth of knowledge. if it was any other hospital i dont think the outcome would be positive. This hospital serves a massive area for harrow and brent. it deserves the funding and upgrades to further enhance its already exceedingly high reputation. much love for all who work here.

I had to bring in my son due to a fall he had in the garden. The hospital staff were fantastic, especially with everything that is going on with Covid. I was relieved that we were seen to within an hour by nurses who really helped easy the pain my son was going through. Thank you to NHS staff!

Worst hospital in the UK I would rather drop dead than be brought here. Worst amount of covid 19 cases was a special show on BBC about the shocking conditions of this hospital. I've had so many friends and relatives die due to the incompletence of the staff. The staff are just worried about their salary and don't care about the patients.

We've been here a number of times over the years for various personal and child-related issues and every single time it's been ... good. If it's minor, you have to wait a while, if it's life-threatening, they see us quickly and we get fixed up. The building is about as horrid and unattractive as it gets, but the service and people inside make it entirely worthwhile for us. We're glad it's relatively nearby.

Nothing in this hospital is good because they say a aprontiment time then make a joke out of it and suffle it down to the bootem i want it fix and they wanted to play with my health when had a sugroy

They try their best to help patients

5 stars for the midwives. 1 for the nurses.Midwives were absolutely amazing,I don't have enough words to describe how lovely they were,like a breath of fresh air. The nurses that I met there on the other hand,when I gave birth, horrendous,they left me with scars,and not the phisical ones,awful people without compassion. When I was in labour I asked the nurses for a caesarian section,I told them I was glad to pay for the procedure,for I was in very much pain and couldn't stand it anymore,I was in pain for 36 hours,and they told me,A PREGNANT and SCARED woman,that if I don't like their conditions that I can go that instant to another hospital.

Quite responsive

SHUT IT DOWN.

Hi, Thursday the 5th of March we called 111 about 3 30 in the morning; Our baby, Michael Bjorn Buliga , nearly 1 year old, was coughing and was breeding fast, struggling to breed. An ambulance came 15 min later to check him, they were very lovely and communicative; They advised we should come to A&E in order for Michael to get checked by a specialist; As we got here things went on very smooth, checked Michael, giving him some treatment, also, decided to keep him a bit longer for observation.( Michael was having a very fast pulse and was short of oxygen when sleeping); Shift has changed about 8 in the morning, when 2 doctors came to see him; Later on one of the doctors told they will take a sample from my baby's nose " to make sure nothing is growing there"; A few nurses came to take the sample, together with Senior Nurse; When they got out senior Nurse said " once the test for flu comes back, we will know where he will go, either to ward or home, it's a shame to waste and here."; About 11 am another doctor came in, she tried 2 inhaler treatment on baby, none worked; About 1 pm I heard them saying Michael's test came back as negative, nobody told me anything..; Until 3 pm nurse Diya came and checked on temperature and oxygen level; 3 pm my husband decides to go and asks what is happening, same senior nurse says baby is being looked after, and if my husband is unhappy he should go home, but baby is not going anywhere. After my husband enters our room she sais " I don't understand these people, why do they come to A&e if they don't  want treatment"; I would now like to mention that we are a family of migrants, from Romania. Been here for over 5 years, working and paying taxes.  My husband's English is not perfect, and I haven't been talking much with them present, the am shift I mean. But I am sure that is not the right way to treat us. Our baby is unwell, we saw that and decided to get help. We came here because we want help, but they are keeping us here, without knowing what is happening to our baby, insinuating we would abandon our child in hospital, running tests without letting us know what they actually are- us Michael's parent's we had the right to know, rather that telling us "something growing in his nose"-what is that???? I will post this on your website, and everywhere on social media, I don't want this to ever happen to anyone who, unlike us, might understand less. I hope you will get back to me and at least apologise. As for us, 4 pm, in same room, nothing changes. I hope God will look after our child, because your staff won't even look at us. Regards, Adriana Buliga

The staff was professional and they were able to help me really quick.

More than 5 hours of waiting in the Pediatric emergency room. Dirty and overcrowded places, I hope that with Brexit something will improve, good luck ..

Good Service and Cooperative staff.......

Waiting time 4-6 hours, terrible hospital for emergency, you need more stuff helloooo , how you don’t get it , wake upppppp

8 hours waiting at urgent care.... so urgent that they don’t even care about us...

Came in as an ambulance emergency case on Sunday morning 16th February and cannot have asked for better treatment. The ambulance crew were brilliant. I was seen, scanned, medicated and placed in an acute ward within a few hours, later moved to a less acute ward before my discharge to Charing Cross for continued treatment a couple of days later. All staff managed and treated me with respect and compassion. Northwick Park hospital has not had the best reviews in recent years but I saw none of this, just highly committed staff with a "can do" attitude and a very impressive experience. Thank you all.

I called them bec i got there parcel at my home after waiting of 40min n 1 lady pick up the phone and i told her i got your parcel so she said which department u need to talk, i told her i don't know i just got your parcel so she said i didn't send you so i don't care, now i feel y i m bothering if they don't....

I hope all the negative reviewers on here will vote for more £££ for the NHS when the next election comes.

Staff are always very friendly and take a great deal of care / pride in the work they carry out. Very impressed with quality of the peadriatic unit in particular.

Worst hospital ever.

Words cant describe how bad this hospital is

Ive never thought that in a hospital the staff can show such ignorance, rudeness and unprofessionally .. I called the hospital to rearrange my appointment and the receptionist said that he cannot help me. He didn't even listen till the end what I was saying, he only said :" I will put you to x department because you dont listen to me" and he transfered me to the Maternity Ultrasound Department. But this was exactly the reason why I called - the Maternity Ultrasound Department cannot be reached. I am calling during their schedule 9:00am - 5pm, the robot answers, advices to call between 9am - 5pm and shuts the phone.. No answer from the department, no help from the reception, how am I going to reschedule my appointment?... So disappointed..

I wait on appointment for ENT for 8-9 months. When finally I get one .. with one week before my appointment I get one letter .."your appointment is cancelled " with no reason. I call them and they don't want to tell me the reason..

The waiting is a bit frustrating otherwise good service

Excellent

Worst, worst, worst, worst..... 0 0 0 0 0 0 0 Very bad A&E, doctor rude, incompetent and never left hospital for more than 6 hours. Priority for drinkers and homeless people.

Best hospital for ever . 10/19

Attended NPH today for a ct/colonoscopy. My team were Kathrine and Edwina. Katherine explained the procedure thoroughly and was very reassuring. I have mobility issues so was apprehensive but it all went okay and not as bad as I had imagined and was over very quickly .

I drove to the hospital A&E with my brother. As soon as we are arrived. Someone at the reception welcomed us and asked of the symptoms. Then we by passed the que to see a doctor then blood sample been taken, X ray been done . Same day results and my brother heal and treated very well. Thank you for the service all the nurses and doctors. Yes the process is a little bet slow but but it was also really crowed.

After spending 12 hours in A&E, I found the doctor to be incredibly meticulous in their examination. Despite the high volume of patients, the nurses worked tirelessly and were extremely dedicated. The porters were affable and supportive. Additionally, the hospital had impressive facilities and was well-maintained. However, in my opinion, the hospital is currently understaffed and would benefit from greater investment in technology to facilitate the management of both staff and patients.

My mother has been in hospital for 10 days. The care and consideration she has been shown has been amazing. She has been very well cared for. However, the communication between medical staff and her/me is awful. I can't seem to get a straight answer from anyone. My mother is 83 and I am her next of kin and marked as such on the paperwork. I've tried three times this morning to ring the ward. It rang and rang then was picked up and put straight down again without actually answering it. I do realise how busy the staff are, but if someone dealt with the issue on the first call, I wouldn't need to keep calling them. As I said, I really cannot fault the care my Mum has received but it's very frustrating as a relative, not knowing what is happening on a day to day basis. I have visited every day and asked questions each time I'm there, I have asked the Dr. to call me, but to no avail. It would have been a 5 star rating if I hadn't had such a difficult time reaching anyone.

I was brought in by Ambulance by 3 wonderful staff members. Seen to immediately by a lovely nurse and a phenomenal, Dr Gary Lennon. Every step of my treatment was communicated efficiently and the staff overall just made me feel so comfortable. Thank you for all you do

Wonderful service at A&E, all the staff are really lovely, helpful and so caring. They really looked after my elderly mother and she was called straight away. We saw a brilliant doctor Mohamed El Marakby who was the best. Couldn’t fault anything at all. Clean and efficient. Examined, X-ray, and received the results all within 1 hour. Keep up the amazing service

Terrible hospital to go to. Wait for a phone call they said. We will help you to organize on a time to come in they said. Waited for a call. Dr Chan phoned then said “I will call back in 20 minutes”. The WHOLE DAY went passed no phone call. Finally got a call at 6:30pm to come in JUST to get told they are closing the assessment area. Shortly after they called my next of kin saying to come in tomorrow. What a joke. Finally got assessed just to be told it’s a minor infection to take anti-biotic for 7 days. Then they said 10 days. Initially I got told 14 days. Choose any other hospital besides Northwick

One of the worst care systems I have ever experienced. Spent 10 hours waiting for some help. The doctor told me my medication was illegal so could not have it. But nurse still gave it.. I'll educated people about what you need.

Absolutely dreadful experience! Next time I will go somewhere else. You wait so long, that I wonder how many people died while waiting on emergency department. You get hungry, thirsty (no water on the selling machine), and gets unwell and unwell while waiting. They call people who arrive much later, first, and you keep waiting without know when you will ever seen by a doctor

I am so pleased to share my experience with the A&E team who treated my son's dislocated shoulder. I cannot express enough how exceptional their care was. From the moment we arrived, they acted swiftly and efficiently, ensuring that my son received the attention he needed with minimal delay. Their compassionate and kind approach was truly outstanding. They took the time to explain the treatment process to my son alleviating any fears or concerns he had. The A&E team's professionalism was evident throughout the entire process. They worked seamlessly together, coordinating and communicating effectively to ensure that my son received the best possible care. They were attentive, responsive, and made us feel like we were their top priority. I am grateful beyond words for the exceptional care my son received from the A&E team. Their dedication, expertise, and compassion truly set them apart. They were excellent in every way, and I cannot thank them enough for their outstanding service.

Absolutely horrendous hospital. I've only just gotten over my experience of what felt like medieval torture in the dental department. I waited 6 months to have a very painful tooth taken out and with having autism and being terrified of the dentist I was told I would be under local anaesthetic to have the work done, well the day came round and three women were in the dental room (looked very young) the one in charge said she won't do local anaesthetic which had me worried, I was put in the dental chair and was told "if you feel anything tell me" she then injected numbing stuff into my gum 4 times but didn't wait for it to kick in so she put a tool in to grab the tooth and it was agony so I told her I could feel everything and she just rolled her eyes at me and carried on, the pain was the worst pain I have ever experienced it was so bad I couldn't keep my arms and legs still from the pain of her still yanking on my tooth, she then demanded the other 2 women hold me down, one held my arms and the other held my legs as she proceeded to finally pull the tooth out and caused damage to the wisdom tooth next to it in which only half of it now exists. As soon as it was over I ran out the hospital as fast as I could despite being told to sit in the waiting room for a bit, roughly 10 minutes later the area started to numb from the injected stuff. I really should have sued the hospital for this experience. I'm just glad I no longer live anywhere near this awful place.

I am very happy with the service and care they provided me from Maternity care to Childbirth and After care. Before I was very much concerned about it after reading reviews on Google. Thank you so much to all the Staff and Care Service workers at the hospital. I gave birth at St.Mary's twice but this time I chose Northwick Park Hospital. The Best decision I ever made. *People don't go with the reviews of such people who give negative feedback for small things.

Majority of Midwives are rude , lazy and incompetent. Punctuality is none existent, unbothered bunch of amateurs, almost comedic.

My husband and myself were treated badly on Elliot ward .That was by one member of the senior nursing staff /her name is sister Sharon .This sister has a cultral problem .I am white European .I witnessed her shouting in an abusive manor to a very sick elderly man on Elliot ward .It was a disgrace to witness when she shouted at him to stop crying when he came very distressed about a very upsetting health concern he had . /he was also of European descent . The same thing happened to me today she caused my husband and I much distress when I was not allowed on the ward -even though I had been invited to discuss my husbands discharge today with the consultant Dr . .All the staff were lovely to me and treated me with respect . With all due respect nurse sister Sharon has a very bad attitude to white euopean ethnic minorities in this Hospitsl .I feel sad to report this -but she has caused such unesssacary distress to myself and my family I feel this needs to be discussed with her and she needs proper diversity training img to deal with this issue .Apart from this I am pleased to report that the level of care has been excellent from the nursing staff and surgical team that looked after my husband .What a shame that my husbands discharge ended in an upsetting way .,For this reason I have only given one star as her very poor attitude and lack of understanding has let the rest of the hospital down.!!!

Really good hospital, they’re trying their best

I recently gave birth here at the hospital, I am satisfied with the way he behaved with me throughout the pregnancy. The medical staff are professionals. I had a successful cesarean section! And a quick recovery. Although there are many bad comments, the hospital and the medical staff are very good. I recommend!

Been here 2 and half hours no one came

Went to A&E at 8am, still a slight wait but was seen within the hour. Security are very professional. Nurses are very friendly however if you're looking for a referral after initial treatment, expect to wait between 3 weeks - 2 months for it.

AWFUL EMERGENCY POINT!!! I had to wait almost 8h until my sister could be seen by the ONLY GP URGENT CARE DOCTOR. 1. After one hour of waiting they took her to tell what's going on, AGAIN, then she had to sit in a waiting area. 2. Few minutes after 1a.m. I asked how long would she wait until she's seen because at that point we were waiting 3 hours, they told her that she was 5th patient. 3. Around 2a.m. she by herself asked how long until she's seen - she was 2nd patient at that pont. 4. After 3a.m. hit there was at least 6 patients before her that ONLY ONE Doctor in the GP/UC has taken to check on. 5. Doctor was taking same people in and out when she was crowling in pain. 6. We left around 4a.m. to get and email at 7a.m. that my sister should be seen but she left. 7. Rude receptionist in desk 3. 8. Why was there only one Doctor working in the urgent care? My sister was in huge pain since 3.40a.m. other day and we convinced her to go to the ER, we have been there alomsot 6hrs just to get out of there because she couldn't get help she needed. I won't talk about how dirty the ER was because of the patients and visitors, bur no one was there to take care of that. Health and safety warning. Awful.