My daughter started to have a fever at 8pm, we called 111 who attended us at home and they kept watching for another two hours. After a continuous vomiting that started at 12pm, we decided to bring her to the hospital. we received the first service at 2am and now it is 7:30 am and the doctor still hasn't even looked at the child. The slow service was not because the Hospital was full because there was only one child in front of us and so far no children have been attended. We thought that the doctor was probably sleeping and after she woke up she still didn't provide any care. Mothers who are more than 24 hours without sleep with their children in their arms do not provide any support and only give us some attention through a lot of insistence every two hours of waiting. I see it inhumane so that people are afraid of cases, even if they need to, they don't want to go to the emergency room of this hospital. I hope that by noon we will be able to get out of here with some diagnosis or medicine for our 4-year-old who also has to undergo this kind of long-term treatment and very little attention.

The Doctor/Nurse did a very poor job taking care of patient who needed assistant, but never come what they wanted, too busy (mostly), making fun/laughing at the patient who lots of pain or screaming to give them attentions @ East Ham Ward (they were really rude) Also GP should be come to visit home for the vaccine, but because of COVID-19 Restrictions they not allowed to attend and made them some excuse, also they can’t made their mind up with one doctor/nurse if someone will be discharged or other doctor/nurse say completely opposite (stay longer) Another problems is 3 nurses from the main reception won’t let anyone in because of 1 person restriction even the lockdown has been lifted but they are making excuses, they don’t even bothered checking all the wards (more likely NHS Restrictions - East London), and it seem to get even worst further more lots of doctors/nurses will not tell the status of the problems, they never tell anyone about which could be a major problem if someone pass away without telling us They give a discharged letter but just put in the bag without telling them and left, which mean they are not taking their job seriously, make lots of excuses and pretend it never happened, really poor services and we’re all expendable Caution: More patients who been affected with COVID-19 will appearing more results more busier than normal or limited because of Christmas and New Year, short on staffs (most people are disgusted on it, mostly likely with their excuses) Now with Omicron Covid-19 it open for emergency only and nobody is allowed to visit and still not telling other people what their condition is Be careful one Mix Black Nurse will not let anyone in, need a prove of Covid Pass - certificate letter or apps Those patients wanted to move about and they got told off by those doctor/nurse and force them back to their bed which is mostly unacceptable, also all the doctor/nurse as treating all of the patients like prisoners (they don’t seem to care what so ever) Now lots of doctors or nurses doesn’t seem to care other patients while they need them the most but never attend (which making lots of excuses) even during full lockdown - nobody allowed visit the hospital because of that before it were 1 person per day but now nobody is allowed to visit, very poor performance As a result due because a patient pass away @ home on 26/03/2022 - 15:00 UK Standard Time, Newham University Hospital - Thistle Ward will take full responsibility what happened while treating those patient very poorly due to Covid-19 and self-isolation (even it is lifted) put also front reception nurse blocking access without Covid pass and one person per day still apply (all excuses what so ever) Avoid this at all cost Not Recommend

If there was an awards ceremony for worst hospital in the UK, this place would win each category by a mile. I honestly don't know where to start. The staff who welcome you are the rudest most arrogant people I have ever encountered in a public service. I was sent here by my GP for an emergency scan and they literally did not want to know. The bloods were horrendous - I had to ask them to remove the drip attachment because they had placed it in so badly and it was agony. After waiting in the dirty, cold, depressing waiting area for 9 HOURS I was finally seen and told they would not be scanning me, even though I had an urgent referral. 3 weeks later and I've had to pay to go private and now awaiting another emergency scan at a different hospital half way across the country because... And I quote... "THIS SHOULD HAVE BEEN DONE WEEKS AGO." If you can get a cab or family member to take you to any other hospital in the whole of London, I highly recommend you avoid this place at all costs. It really is not worth your time, effort or pain. If you do decide to go, then seriously - good luck.

I came with my sick mum today to be seen at West Wing Centre, while waiting inside the security gentlemen from the picture, kicked everyone who was not a patient quoting "because I said so" outside from the waiting room in the street, when the waiting time is 5 hours and temperature outside is below 7 degrees. Well done for picking your staff properly!!!

My experience at Newham Hospital, which included an unplanned MRI scan was outstanding, largely thanks to the exceptional care provided by Nurse Seline Dilmec. Her dedication and compassion set a high standard for patient care, making a significant difference in my experience. The professionalism and warmth of the entire medical team, including the doctors, contributed to a supportive environment. It's important to recognise and share such positive healthcare experiences, as they can often be overshadowed by negative feedback. My experience at Newham Hospital was a testament to the quality of care and service that the staff is capable of providing. The overall efforts made my visit much more comfortable and positive than I anticipated. Thank you to the whole team at Newham Hospital for your dedication to patient care.

Zone 4 maternity ward which I have been visiting for the last 2 weeks unfortunately the air conditioning is not working. I don't understand is there no ounce of understanding and humanity pregnant women who are struggling. By far the worst hospital I have been to. The hospital always short of doctors the worst A&E around no wonder they have 2 star rating # embarrassing. How can I forget to mention the blocked toilets the pregnant women need to use for urine sample #Joke of a hospital

A&e department were fine. There are a few docs in there that seem to really care about what they do. Reception staff on a&e are nice too, but the nurses in triage are not great. Some are quite rude which just makes your day worse when you are already in a&e. One nurse was actually hurting me and I had to tell her 3 times to stop what she was doing. When she stopped she acted like a brat who didn't get her own way saying 'well then it's your fault I couldn't finish all the tests'. My skin was very sensitive at the time and the blood pressure tests was hurting my skin as it tightened and she kept telling me to relax. The St Andrews Wing has some lovely physiotherapists but unfortunately the reception staff let it down. There's 1 particular lady (who is older than the other lady who was working alongside her) and she is just so rude. Every phone call she made, every person who came in the room, everyone she spoke to - rude. She used her pleases and thankyous, but the tone she spoke to people with was arrogant and impatient. Probably need to find a new workplace love cos that's the opposite of what people need in a hospital!

I came to the emergency room after 12 at night. I couldn't be examined until 8 in the morning. I told the doctor about this situation and he said that the waiting time is 9-10 hours. After eight o'clock I informed the reception and he directed me to the "West Wing centre", let's see how long I wait here. Very bad service. Dissatisfied. I am visually and hearing impaired, but no one helped.

The night I gave birth my midwife wasn't on duty, so another midwife named Happiness took care of me.. At the time I had Covid and she refused to hold my hand despite wearing gloves, a mask and a plastic that covered her entire face. She also told me that I was hurting my baby because I was screaming and I couldn't handle breathing to be able to push.. Maybe it was true, but that's not how you talk to a woman when she's giving birth. Where is the delicacy? We are women and we should support each other. Her name was Happiness, but she had nothing of happiness. Luckily a doctor came and encouraged me and I would like to thank him. During that day after I gave birth, the nurses on duty showed up very little and I was not allowed to leave my room having Covid, that afternoon my daughter slept 8 hours without eating and I was worried because she was my first daughter and I didn't know that newborns sleep a lot after they are born. I waited 8 hours for a nurse to come and help me. Also, during my pregnancy I went to the emergency for an problem and I waited 6 hours to be seen from a doctor after make pressure otherwise I would have certainly waited longer.. how can you not give priority to a pregnant woman? I wonder if they read all these bad reviews and take action. I wouldn’t recommend to any pregnant woman.

Avoid this place like the plague! My husband and I went to visit my sister who gave birth over the weekend to my little nephew. I understand the hospital have a policy of two visitors at a time, but why do they count the baby's father as a visitor?Also, they're quick to enforce their rules on two visitors at a time, but when my sister needed help putting socks on or needed help with her baby they were being slow, unhelpful and had a very bad attitude. They also forgot to put the electronic tag on my nephew so when my sister was alone with him (because her husband had to step out) she couldn't leave her son for a second. When I went to the reception to ask for a nurse's help, I heard them talking bad about another patient which was super unprofessional. The atmosphere is very hostile in this ward when it should be a very happy occasion for patients and visitors.

They saved my life! all very thoughtful, kind and pleasant. I went through all the wings (unfortunately) from the resuscitation room to the bedrooms on the second floor and I can say that everything has a lot of quality! Everything was very clean! you feel in good hands! the food is not bad either! The only thing I would change is that the resuscitation area is very cold, I was very cold there.

This place is not safe!! Not even worth 1 star! My grandson had been there twice! Both times neglected. We will be making an official complaint. Unacceptable attitude and negligence from staff. My grandson premature was in agony yesterday, not a Single nurse, they hadn't cleaned his wound. It turns out everyone I have spoken to has had terrible experience. I am Disgusted. Management needs to be brought account!

I had the worst experience in a hospital here, I was told through the phone that I had an appointment at a certain time and when I got to reception, I mentioned it and they literally laughed in my face. We waited way longer then expected to be treated by a nurse called Nheka, she asked me a few questions about how I am feeling and told me: you are breathing and walking, we have people here in a real emergency. If you want to be seen by a doctor you will have to wait 5 to 6 hours. I told her at the beginning I was allergic to paracetamol, and right at the end she told me what I can do for you is provide you a paracetamol hoping that you will feel better. Absolute joke!

Que for A &E at this hospital is horrendous it is not the most hygienic hospital either - I try to go to Royal London when I can. I came here when having baby and a member of staff called Halima Mohamed was the most rude passive aggressive unprofessional and uncaring midwife/ first point of contact - she really put me off this hospital - after I accidentally spilt some water on the floor - and she wasn’t able to comprehend why I didn’t tell my extended family about the baby ( it was meant to be a surprise upto a certain date ) so she deocided to question me in a v passive aggressive way - she wasn’t welcoming or caring at all and was arguing and shouting at other members of staff in front of me and other patients - I was left feeling really worried about having my baby at this hospital due to her behaviour and she turned what was meant to be a pleasant first appointment into a nightmare. Im surprised how insensitive she was and how she is able to work at the hospital despite her rude behavior towards staff and patient. A few other nurses at the maternity ward were also rude ( my weight was low due to hg I was given a lecture once on how Asians arnt educated on certain things including nutrition despite not knowing anything about my background and how I should force myself to eat ) . Shortly after I had my baby visiting time was up so partner couldn’t even stay for minute with me and baby despite other partners being at the ward with mums. I had an epidural so was numb waist down. Staff came next day after birth shouted at baby (yep at a newborn) so he can stop drinking milk so she can check me). Pressured for induction . Some super rude midwife’s and nurses - 3/4 nurses/ catering staff spoke about their colleagues to me / to other patients - overworked yes but unprofessional- avoid this hospital if possible - they will also lose blood samples or miss something for you /child repeatedly . Delivery team and some drs are good my midwife during the procedure was lovely.

I have appointment here 8/03/2024 At pine therapists i was here at 7:30Am in the morning i thought that they gona come in the time and look the patients but this service is worse than anything else iam attached all the photos with this review if you have the appointment in the morning Try to change it after 10Am there is no one before the time so don’t waste your time here at sitting in waiting area

My partner arrived in A&E with sever abdominal pain, the nurse staff were all trainees, one of the trainees cause a Blown Vein, she went in one end and the needle came out the other end. Another trainee, stuck a syringe in his vein to administered some drug but she pushed the liquid in too fast causing more sever pain then when he informed us he felt he was going to vomit, she couldn't be bother to hurry with a container or stand by him while he puked.. When he was finally admitted, he was transferred to the East Ham Ward.. the kitchen did serve broth so I brought in chicken brother from home.. there was a nurse on the night shift that was shouting while patience were meant to be resting.. the next night, that same nurse spent the night kissing her teeth every time a patience requested assistance. the nurses wait for the patience to push the call button to let them know the dextrose is done, if a patience doesn't call they let hours pass till next nurse come on shift.. I brought in vitamin juices for him to drink, but the nurse said no, his liquids must be clear.. yet they gave him conserved orange juice..?? Hygienically, Hospital itself is filthy! I'm in shock of everything partner relayed to me as my daughter was born in that exact hospital years ago in 2015 and the only thing that irritated me was she was immediately dressed after being born and I had to clean up my own spilled blood as I made my way to the bathroom to clean myself off after my little was born.. I wouldn't recommend Newham University Hospital to anyone.

A&E here is absolutely useless. Wait times is 5 and a half ("urgent care" out the window), they don't give patients an order of who will be seen next, people who wait less time get seen sooner before those who've waited longer. Nurses repeatedly call out names of patients that aren't even in the waiting room then disappear for half an hour to come back and do the same again. Genuinely better off performing the surgery yourself at home cause at least it'll be somewhat a solution. Some guy was waiting for 8 hours just to get antibiotics, and was still waiting when I left. Absolute joke.

After reading the other reviews here there isn't much more I can add to showcase the complete incompetence and disregard for patients. A small percentage of staff are helpful. Unfortunately the vast majority are more interested in gossiping with other colleagues, pretending the patient doesn't exist, or being completely clueless of patient care If you have a choice of hospital, I'd urge you to use a different one.

I have not seen anything worse than this hospital staff in my life. 7 hours wait for my 1 year old son to be seen by a paramedic, was told that my son is next to be seen, but had to wait 3 hours and 30 minutes when apparently he was next in the queue. no humanity whatsoever!

Very disappointed with the maternity triage services at newham. I went in for sharp and stinging pain in my left belly button( had it for 2 days) and I was advised by a midwife at my birthing centre to go down immediately. When I arrived at reception, the lady asked me if I had taken paracetamol, to which I said no I haven’t. She then further asked me why I hadn’t taken it and said it usually works before coming to triage, so I can save myself a trip. After an hr in the waiting room- still with my urine sample. I spoke to another receptionist and asked for my maternity book to leave. In every midwife appointment I go to- they are always stressing the importance of pregnancy pain and advising to go to triage if you feel that anything is wrong. It’s disappointing and worry that when you get to triage they can assume what’s wrong with you without an examination. Unfortunately this really put me off getting see and I’d rather save my time and book in with my midwife.

Is the second time that i been in Newham Hospital on emergency department. The first time i been for my mother we been waiting 4 hours and in the end they told us we are not in the list because of there mistake and they didnt do anything so we had to leave. Lately i been again this time regarding my father and unfortunately i wasn't happy at all again. Fist of all the reception was very rube for one more time i think they are fed up with there job and probably it need someone to do something about it, the communication skills are gone miles away, when the lady who was in charge realised i had an accent and my english weren't so good she start having an attitude which i didn't like it and made me feel very uncomfortable and discriminated, the same thing happened and with the first experience i had. I wish this lady and any person like her to not have the same luck like us to need to leave her own country and having to deal with this kind of persons and to be treat like that. Anyway that was about the reception. Second and last the waiting area it takes so long we been waiting more and less again 3 hours which is serious matter during the situation that we crossing "covid" the last 3 years. i hope someone see this comment and concinteredit seriously. I must say though, the i was happy with the doctors and nurses they were quite professional.

My mum had long term treatments and visits due to her being a cancer patient. Whilst she was admitted in Tayberry ward (upstairs). There was all black nurses . My mother told me the nurses never used to come to see if she was alright and they would handle her very roughly and speak very carelessly and aggressively refusing to take her to the toilet. Also the drs sent the wrong report home saying her cancer has not metastasized when it had spread to the kidney😢Months later I then took her in emergency and we waited 11 hours for her to be seen by a Dr. They admitted her before she passed away 😔 and when the doctor said she only has until Sunday no nurse no doctor would come to see her. They would just walk past the door waiting for her to pass away . According to what I know people working for the ill should be caring and soft natured not like these black nurses or careless doctors. This is the worst hospital in London. The doctors and nurses don't care about their patients. They r just busy talking and eating patients food. I wouldn't even give a star for this stupid hospital . My mother suffered before ridiculously stupid staff

It’s the worst hospital you would ever want to go to. If you are in death bed you might as well stay home and die peacefully. Doctors are very kind and helpful. However the waiting time is 9 hours and 45 minutes. Some of the nurses are very kind but most are very rude. Even if you are a cater for a patient they do not allow you to stay with the patient. Very frustrating.

We arrived at 12 o clock for a swallow on the left side of my boyfriend's face, without know why happen that After a quickly check without any control,only few questions we waited 3 hours and when my boyfriend spoke with the receptionist with red short hair ,she said that the doctor supposed to come at 7 am, she was rude without any compassion for patients and very disappointed tone when speaking with people about the waiting time . We left the hospital because this is not a service we expect after paying a lot of tax. Bad at all the person work with our money. Iwe decided to go to our country to a proper person that can help really someone feel bad

Was admitted to this hospital 4x with stomach pain. Tried to cope with the pain at home but couldn't cope so was forced to go in. The last admission was no different to the other 2x. There are good nurses but not easy to find. One night they were dispensing the medication and I had just popped to the toilet and when I came back there was 2 dispense cups on my table. The nurse had left another patient's medication on my table along with my own and if I hadn't asked if I should take them now I don't know what would have happened to me. The staff is very rude. No bedside manners or sympathy is given. Years ago nurses and drs were kind and caring now they completely ignore you. If you press the bell for help and your lucky to have a nurse to come they ask "what do you want" theres no "are you ok" or "do you need anything" I was put on a drip and that wasn't changed until I told them! The a&e was terrible if my husband hadn't pestered them every so often I would have been ignored. They just don't care at all. I have never been treated like this in my whole life. I seriously think this hospital is the worst one and it should be closed down because the hospital staff is terrible. I didn't want to give a star but had no choice. I never thought a hospital could be as bad as this one. Avoid at all accounts because there are other hospitals that have better staff who know how to treat patients such as Homerton in hackney.

The gynaecology department staff communication lacked clarity and empathy. It’s almost impossible to speak to someone over the phone to get your appointment booked. Received essential correspondence late (on the day of appointment). Spoke to 3 Consultants, most of them demonstrated a lack of understanding and empathy during phone consultation. Improvement in communication and professionalism needed urgently….

No one cares. The IT systems are the worst. No one knows why the wait time is so long. Not planned. They have an attitude that this is how it works here. A leader should take charge of the hospital who really cares about the hospital. Already rating is 2.2 and I think eventually it will reach 1 and it will create lot of bad undedicated doctors and nurses . I feel pity for the doctors and nurses who start their career in this hospital. At the end of their medical career they will not be happy about their career.

I went to A&E on Tuesday morning around 2am. After being handled well at reception, I was then forwarded to an middle aged African nurse who was exceptionally rude, judgmental and condescending. She had no sympathy at all for my situation and continually kissed her teeth and made comments that made feel very uncomfortable while I was vulnerable. As a black woman myself I'm ashamed of her behaviour and I'm not sure how she has been given this position. After the nurse, I was put in to see the Dr who made me feel very comfortable and was able offer me great treatment in relation to my situation. In addition the process was very quick.

Awful experience the last time I went! A 'senior doctor' from the paediatric department was shocked when I told her I exclusively breastfeed and didn't seem to understand why I don't express my milk. She went on to asking me how I know when baby is full. That in itself is such a dumb question. I told her I know when baby has latched off and seems content. She was shocked I said that. She also said all mums who breastfeed express their milk. No dear they don't. If you're not a mum don't speak on behalf of us please. I'm just annoyed at myself that I didn't get her name to file a complaint at the hospital 😪. Anyway, she then says to me, listen I'm trying to understand how the past 24 hours has been with your baby because ofcourse I wasn't with him, you were and I don't even know how much your baby has fed because you don't express your milk. 🤦‍♀️🤦‍♀️🤦‍♀️. The whole conversation spiralled out of control and I was told to leave and that she wouldn't be seeing me. After that the whole team started to attack me and were very rude and unprofessional towards me. I've been to this hospital a number of times and never experienced anyone being soo rude and unprofessional. Doubt I'll be going back here for anything anymore. Another nurse from a different department heard what I had to say and was also very shocked and was actually not surprised that the doctor behaved this way. She said herself she finds them all unprofessional and that if something happens between the patient and staff they'll go and tell the rest of the team and they'll all be very bitter towards you. Disappointed Not happy Very unprofessional Rude from the get go Not a senior doctor. Needs to learn her facts

I was told to go to A&E by my GP for a suspected blood clott on my lung. When I arrived at A&E, I went to the reception desk and explained to them why I was there. I thought the young lady behind the desk was not very caring, didn't show any compassion, and her tone of voice was defensive. I felt like she was just reading from a script and didn't understand individual cases. I was told to wait in the triage area, where I would be called for blood tests and an ECG. Once I had those done, I was told to wait in the waiting area for a doctor. There were many people and not enough seats. To me, it seemed as though there were people in the waiting area of A&E who didn't need to be there. For example, one person had 2 relatives with them. There should be a limit of one relative to one patient. The seating was very uncomfortable, and there was no communication from staff members in terms of how long the waiting times would be. When I finally got called to be seen by a doctor, she examined me and told me I needed a CT scan. The waiting times after seeing the doctor, until the CT scan was at least 2 hours! I had already spent 7 hours prior waiting to see a doctor. When I finally got called for CT, I had to wait about 30 minutes. But while I was waiting, I saw a guy in a dark red uniform with EDA on it. He spent all his time on his mobile phone. When I got called into CT, I was informed by the person who was doing the CT scan about what was going to happen. He noticed I didn't have a cannula in my hand when I was supposed to have had one. He asked his colleague, wearing the dark red uniform with EDA on it, to do a cannula for me. The guy who was told to do the cannula seemed disinterested and clearly didn't want to do his job. The CT guy who asked him to do the cannula said that he is always telling the EDA guy to do his job! After the CT scan was done, I had to wait another 1-2 hours for the results. Overall, I had spent 12 hours in A&E. I hadn't eaten since breakfast on the day and didn't get home until 4am the next day! The waiting times need to be reduced, communication from staff needs to improve and care, compassion and empathy also needs to improve massively from the reception staff. The doctors were great and are clearly overworked, and the lack of staffing was noticeable. For my first time in A&E, it was awful! And not something I want to repeat. Also the facilities, I.e the toilets were terrible and hadn't been cleaned or restocked with toilet paper. The toilets smelt of urine, and the hand dryer didn't work. A&E should be two separate departments. One for accidents, I.e broken bones, back problems. And the emergency department should be for more serious conditions. I would recommend that if you need to go to A&E, go to Homerton or Whitechapel or any other A&E. Avoid Newham General Hospital at all cost if you appreciate your own life!

My experience at Newham Maternity was absolutely world class! I can't praise and thank the team of midwives and doctors here enough. They provided the utmost personal care, knowledge, admirable skill and professionalism when I had my twins in March 2022. I've been talking about them nonstop and have been so thankful to God that I had my babies there. I would highly recommend many times over!

Sunday 30 July 2023; I was hesitant to go here due to bad reviews, but I didn’t have much of a choice. However, I found everyone here actually quite polite. The receptionist was kind and the triage nurse, Skylet, was friendly and helpful. She sent me to Urgent Care for my minor issue and the staff there were nice. Lastly, I was sent to Glen Road Medical Centre and everyone there was polite too. While I technically didn’t have my issue resolved on the day, I thought everyone was polite and very informative. In total, I probably waited about 1 hour. Thank you, NHS! In my home country (USA), if I had gone to the hospital for these same issues, even with insurance, I’d have to wait for hours just to see my doctor, and then PAY just for the visit; not including any medications or treatment which could be thousands of $$$. I didn’t have to pay even 1 pence for these hospital visits. Brits - be grateful for how good you have it!

My mum received a call from her GP asking her to go to the A&E right away due to high potassium level and asked her if she was experiencing chest pain, to which she said yes. We were unaware that her potassium was causing the severe back and chest pain. Our GP prepared a letter as well to show the doctor and nurse etc. We went to Newham Hospital and only she was allowed to go in due to Covid-19 restrictions. They carried out an ECG and blood test to recheck her potassium level. She waited 5 hours+ to be seen by the doctor. The doctor , an elderly man, checked her report, and literally said " everything is fine, there's nothing wrong" my mum responded back saying the chest pain is really bad. The doctor said there's nothing he can do and that this was an A&E and her chest pain should be checked by a rheumatologist! ....A rheumatologist will check for joint pain, inflammation.. not chest pain! Chest pain can be an indication of a heart attack! .....my mum came to the hospital to be checked out for her condition, IT IS AN EMERGENCY! He even prescribed her Ibuprofen without even putting the label on the box with indication of how many tablets she should take and whatsoever. Whoever that doctor was, he clearly does not know how to do his job properly or was fed up with his job. How is it possible that yesterday's blood test was really bad , and today's it is all fine when my mum is still experiencing the same symptoms. Avoid this hospital at all cost, you will only go there and be disappointed. they do not care about patient's care and do not deliver the best service. It does not matter how tired or hectic your job is , as a doctor you choose this pathway! so you need to deliver your service to the best possible. Newham hospital is just a joke! Whoever that doctor is , should be ashamed. I will be raising this with the health council because if my mum is receiving this kind of service, then what about others. Totally ridiculous!

Went to A&E with my 7 year old daughter and the waiting time was too long.. we wait 4.30 hours and left without any checking as the time was 2am night (they asked me wait another 3 hours). Only 10 patients was on children waiting room, nurses and doctors were drinking coffee and just slowly walking around, and not calling the any patients for checking. In between 4 hours time, they not call any patient from waiting room????👎🏾 how is it?

Gateway Centre at Newham Hospital. Gateway to hell. Choose another hospital not one in Barts Health if you want to remain sane.

After visiting the 'Newham University Hospital Emergency Department', we were told to go visit here for further information, which we didn't have to stay for too long for the outcome. Walking distant around the corner from the Emergency Department if you were wondering. Buses 276/376 come through here while the closest stations were either Plaistow Underground Station/Prince Regent Dockland Light Railway (DLR). Good.

Forget about hospitals just stay home and die, at least you won't die angry and hating NHS It can go wrong once, twice but three times that's just NHS saying they couldn't care less. I've injured my foot in June, it ballooned it hurt and the future didn't look promising. My 2nd time in over 9 years of England I needed NHS. For my first appointment I was waiting in A&E just to be seen by a lady and be told that she doesn't know what's happening (refer me to someone who knows, right? 😅) she sent me to do the x-rays those Corridors over there a long with heathy feet, when you have to drag one of them after you is not fun I can tell you that. I got to the x-rays room just to be told that my report hasn't been sent to them and that I have to go back wait in A&E and ask them to send the report, can't you just call between yourselves?! Regardless I did the walk the only nice person was the security guard for allowing me to use the interior doors, until one of the doctors told him off that I have to go through outside, all respect Mrs. Doctor, thanks for being as evil as you could've been. That's experience number one. Then I had to do an ultrasound, I was booked for 3rd of August they've sent a letter informing about this on the 17th of August, are you serious? Experience number three silly me thinking that I will actually have the the ultrasound done. I was booked for 14.20 I got the 40min making sure I allow plenty of time for the unexpected. Waiting in the queue then waiting for the doctor to check my appointment by now I was left with 7min until my appointment, just to be told that I'm in the wrong side of the building so with less then 7 minutes left I had to familiarise myself with the entire maze, I have eventually found the other area just to be told that I'm in the wrong area and my appointment was in the place I've just left. Apologies to the guy at the door for swearing at you, but I hardly remember when I was treated so badly.

I can’t say i feel safe cared and protected.

Never ever come to this hospital,they will book you for an emergency appointment and then ask to wait for more than 7 hours. The receptionist was very rude. they don't even care about your situation. Doctors are good though

I have been to the A&E more than 4 times & never felt that they really care about the patients. Waiting time is too long whatever day/time you are there. Went with 3weeks old baby, still had to wait four & half hours. My wife wasn't treated well during labour. She suffered from serious infection due to poor handling by the midwife. I only found 3 lovely midwifes out of 15 that we met in 10 days. Wouldn't recommend anyone to go to Newham Hospital if there is other options.

Would give this zero stars if I could - worst experience at a hospital ever - the triage nurse working overnight on Sat (4th Sept) into Sun morning had the most shocking attitude, she was rude, dismissive and lacked sympathy. I would steer clear from this hospital at all costs and she certainly shouldn't be working in a hospital a&e department where people are at their most helpless and need a calm and supporting professional to reassure them - she did the complete opposite and made me feel anxious and I can imagine it was the same for a lot of others in that waiting area.

Its really heartbreaking the service in newham hospital 10 out 0 it's going be 0 ,most of the people waiting minimum 7 hours to 11 hours The service in receptionist make people cry doctors not there are only nurses, nurses don't have any clue what they are doing . May God help everybody not to go to newham hospital.receptionist think they are the princes and prince they are so rude, I just experienced today,its so hard for people visiting newham hospital making people more sick then they are . The security are very helpful and well organized.

The A&E and Urgent Care Centre receptionist staff, Anjy, needs to be retrained on showing compassion and empathy. The staff treat you as they're handing out charity to the patients and doing them a favour! The Health Service is not free! It's funding by our tax money and making us feel unwelcome and a burden is despicable. If your receptionist staff cannot be empathetic, they should not be working in the health sector; please hire accordingly. Secondly, I waited for more than three hours and left without being seen. Why can't the Trust not be transparent about their wait times; please look at the North Middlesex Trust that update their A&E wait times in real time. I saw people waiting for more than four hours without being served, and most of them had musculoskeletal injuries. Why can't these cases be seen in a more efficient manner? This will reduce overall wait times, too! Please make your service better; I understand your resources are overstretched but there's so much inefficiency in your processes that, if rooted out, can vastly improve the service you provide.

Do not bring your special needs patients here they don't cater to children like them especially autistic children. Waiting whilst other people people gave my 5 year old dirty looks than when told to go Xray go into the room to be told to leave and wait yet again because the doctor put hes left hand instead of right so that told me THIER doctors rush their jobs or never double check. I left have having to carry my son over my shoulder for hours i was done annoyed and angry so i left. P.s i also had to sue them for leaving gauze in my womb which gave me sepsis this hospital should be shut the hell down!

I couldn’t move my legs the nurses were disgusting I was calling them they was ignoring me. I started shouting they lock the door on me. They were befriended other patience and getting them to argue with me. They was doing everything but there jobs they just wanted to sit around and do nothing. I have never been this upset and abused in my life. One off the worker was asking cigarettes from the patiences. They push me with a wheelchair to the exit off the e&a n left me there the receptionist had the decency to help me n call a cab n put me In There. I think someone needs to call me as I feel bullied abused n disrespected.

This hospital will always feel like a medical home to me!! The staff have professional relationship with the patients. The way they take care of the patients and guests is unbelievable.. I love it here. No amount of bad reviews can ever keep me from going back because i know I receive the best care from this hospital!!! Especially the endocrine team in jasmine ward and the midwives!! Yall the best 👌

Attended A&E last week for a suspected DVT in my thigh following surgery. I was one week post-op at the time. Arrived at 10pm and by 11:30pm I’d had the d-dimer blood test and was told it’d be a 2 hour wait for results. 5 hours later, I was informed that someone had forgotten to send my bloods to the lab! I was exhausted at this point and went home. 1.5 hours later the doctor assigned to me called me back in as the marker was high, was examined and had a scan which showed there was no blood clot. The whole thing took 12 hours in total because of someone forgetting to send quite important bloods to the lab. Shocking

I live in Wales but was visiting London for a get together with my daughter and son. I had to visit the emergency department on the morning of December 11, 2021, when I became very unwell. I would like to say a huge thank you for the care I received from the hospital staff. They are obviously under tremendous pressure but the kindness and compassion from the medics, receptionists and housekeeping team was exceptional. I was also impressed by the standard of medical care I received. Thank you Newham Hospital.

Terrible wait times, can be up to 8 hours before you see a doctor. Elderly patient walked out of the hospital without anyone noticing until hours later because she had left with the cannula in her arm. They say they are busy but when you are admitted into Majors the place is full of medics but very few patients to be seen.

My mum came in for an x-ray and discovered she had a fractured pelvis and sent her to A&E. There was a long wait which we understand as there is huge pressure on the NHS. She was transferred to Thistle Ward. All the staff were marvellous, hard working and efficient. My mum was very anxious to go home and the staff pulled out all the stops to ensure she was able to go home after two days with a package of care. The ward was clean and hygienic and the food was surprisingly good. A big thank you to all the staff involved in her care.

I had a very pleasant experience in this hospital as a visitor from Europe. I went on 1st January, and I was surprised for such a good, caring and quick service. There was no long waiting, I was done within and hour . I came with painful ankle, they did x-ray very fast and results came quickly. Also, there wasn't any charge for emergencies

Really very bad service, Management doing messed up there. I have there for emergency care unit, my body was sivering, i cant even stand up. They have sent me to West wing section. I wait there for 3 hours time, I was sivering while I am waiting there, I informed the situation the staff said he also sivering, because of cold. I explained him different between mine and his sivering. I wait another hour,and i have been told to go to outside GP. I am already weak and i already internally transferred and external with very cold weather. I think they are trying to kill the people. Wasted of NI money.

WORST EMERGENCY DEPARTMENT AND AMBULANCE TEAM - CARE NEEDS TO BE FASTER!! First of all, I am an epileptic patient and my sister had called the ambulance at around 3:10pm as my condition was worsening that I couldn't breathe. I arrived at the Emergency department around 3:45pm and was then suddenly left at the Coordinator area (where the doctors type up their work.) Whilst I was left there, I had multiple, continuous (more than 30) generalised seizures where the doctors and nurses just looked and shrugged it off saying rude words such as "what" and "so loud" in a condescending tone. I was left torturing, in pain for multiple hours - up until the point where I could've died, waiting for a doctor to assess me but was just simply dismissed saying "this is the NHS, other people have been waiting longer." One of the nurses who came to take a blood test said that this would need to have been done first before a doctor could see me and that results would be out by an hour or two. The nurse then failed to take my blood since my veins are small, proceeded to leave the cannula dangling in my arm which was extremely painful. My mum, who was with me, asked various doctors if they could check on me since I was struggling to breathe and the seizures were triggering every second but the doctor simply stated that they could not do anything since it was not yet my turn in the queue. Now I know why epileptic patients have died in emergency departments at hospitals as I have received no help at all, even from the ambulance team who were incredibly judgemental and said "I was doing just fine and was having a perfectly fine conversation", came to a conclusion that I was not having seizures, did no initial treatment to help ease my seizures and had passed me onto the team at the hospital, stating that it was "just a panic attack." Mind you, I have been diagnosed with focal epilepsy (with tendency to seizure clusters) for 20 years - I'm pretty sure no one would want to take epileptic medications for fun nor enjoy having seizures. Back to the hospital, I was then moved into a room right at the end once it was free since I scream when having seizures and my hand will uncontrollably hit the glass panels in front of the doctors. This felt as if they were trying to pipe me down rather than providing me care. I had felt very neglected during my time of care here. I then waited even longer, cooped up in that room until a doctor finally came to see me at 8pm (a painstakingly 5 hours later.) He then gave medication through IV which I know has not previously worked to stop my seizures - I understand that there is protocols and procedures but as you know, I have been suffering for what felt like days that I felt that death was near and I was seeing no hope, I would rather prefer to fast track to the meds that work. Usually, I receive good care from the ambulance team who help calm down my seizures and are very understanding towards me and they would take me to the resus department since my condition would usually be considered highly fatal and serious. I just want to end this note with one question : if something had happened to me, who would be responsible? I'm sure the only words that would come out from the doctor's mouth would just be a mere "i'm sorry."

I had very good consultation with Dr.Jarilyn in Newham hospital. She patiently listened to concerns and explained what I could be going through. She is way better than my GPs in Lucas Avenue practice who do not let me know anything about the chest mucus congestion that I have been going through for months.

Very very bad experience of this A&E. I have been there on 25 August 2021at 8pm with my younger son who is 4. He has very bad accident from swing. He badly hit from iron swing and got brute mark and blood vessels brust on his cheek and cheen even me and my injured son waited over 3 hour then a lady called me in a room just checked and said rub ice and put E45 cream there when I said can you prescribe me that cream or any mild ornament then she said you can buy from any pharmacy. If I buy from any pharmacy or put ice and everything so why I wasted my 3 hours there. I stay home and do treatment myself.I wasted my 3 hours or more no treatment no prescription back home late midnight.

I have been admitted to Newham University Hospital 4 times in the last 3 months due to my gallbladder. Each time I went to a&e in excruciating pain, even though the department was extremely busy, I was seen so quickly and given pain relief and a bed in majors so fast. I am so so grateful to the whole a&e department team. The nurses and doctors, especially the surgical doctors that see me, are just amazing. They are always run off their feet but that doesn't affect your treatment they are so caring and lovely.

Have to say a BIG thanks to the doctors and nurses who looked after me on 16/02/2022. Yes, it was a long day of a variety of tests, but at every stage I was carefully looked after. Diagnosed with a kidney stone which fortunately would not require invasive surgery. Was given treatment to alleviate the pain and I felt so much better as I left the hospital. You guys matter!👍🏿

I would give minus stars if I could!! Never ever go to this hospital!! I came to the hospital after experiencing a miscarriage. I had to wait alone at a very emotionally vulnerable time. I know this is due covid but there were people who clearly didn't need emotional support but had someone with them. They were chatting and laughing while I was crying by myself far away from my partner. I was treated very insensitive even though i am going through a difficult time. I had to wait a very long time. Alone. At the end I was send away because I needed a scan and apparently there are no gynecologists in the hospital so I had to go home in pain and feeling awful and bring myself to call the next day to get a scan. Also at the end a nurse asked me how I am and after me responding that I feel very bad he just left. Plus to all of that your toilets are very disgusting and you can imagine how clean and careful someone has to be after a miscarriage to not get any infection. During the time (almost 4h) I was there and I had to wait I was not able to use the toilet. This was the second time at the Newham hospital. The first time I was send home with no tests done after waiting for 4 hours even though I was in a really bad health with 10 days ongoing headaches. The doctor in the hospital just told me I should stop looking at my phone so much without even asking about my health history or about my symptoms. I was send home with very strong pain killers that still did not help. I then found out that I was anemic through my GP. And it took me a long time to recover. This hospital is the worst place I have been to in my life and I hope no one has to ever go here.

I was very unwell when I visited but I am very glad I visited this particular hospital. Have to mention Micheal Eyoma, I believe he was a nurse. His care was amazing. He was efficient, knowledgeable and explained very well what was being administered to me. He was gentle and also still had a kind demeanour even though it was very busy and he seemed to be doing a lot! He still managed to give me his full attention when he had the chance. Best experience I’ve ever had with my care.

Pray your relative does not get admitted here. It's like a place they leave people to die. Doctors will pass you by once a day and the nurses spend their most their time on their phones. Don't expect anything to be done at the weekend. Everybody goes home except for a few nurses who act like it's a social gathering. It's like a ghost town. My grandma has been there for two months and they doing all these incasives tests to find nothing. She can no longer stand up without her blood pressure drastically dropping because they basically left her laying in bed for two months. It's disgusting and I will be discharging her as soon as a doctor is about which will be after the bank holiday now because I ain't leaving her there t die when hospitals are supposed to make you better.

Worst place ever, I waiting for 2 hours, after I go to reception and ask why is that, they said I must go to the West Wing and the receptionist ask me where are you been I was call you on the speaker. I ask how many time she smiled and said one. On the waiting room is noisy and other nurses call names all the time. Why no one searched for me to tell me they now I was instructed to wait in waiting room, but no they just left me to waited two hours. So my advice is if you can avoid go there do it. Let's this people lose their jobs they are lazy to work.

If going in for an operation or anything make sure who ever is treating you washes their hands and equipment every time. After my brave partner gave birth to my wonderful son, she unfortunately contracted MRSA from this dirty place.

One of the worst hospitals i have ever been to. I'm pregnant and have to do occasional visits . Every time I leave this hospital I'm extremely disappointed with the service received from the hospital staff ( midwifes/ doctors ) they do not give a ... about you . Always look misarable and dissatisfied almost like how dary you come in to our hospital. I understand that it's not easy ( but ignorance, lack of communication skills should not be applied to doctors ) absolutely horrified and hoping I won't have to give birth at this hospital, as cannot imagine the way I will be greater and looked after.

This hospital not event worth one star. The worst A&E in all London. Staff is ryte and unhelpful. In emergency you seating hours and hours and it absolutly mess, some is womenting some smoking wipes and know one care. That promise medication and nurse just seating by computer and you need ask and ask for them🤬🤬🤬🤬 that left over night and in the morning 3 am ask me what I am doing here🤣🤣🤣🤣 next day they disparge me at 9am and I just need wait for medication till 6.30pm but I was not aloud get linch and diner 🤣🤣🤣🤣🤣🫣🫣🫣🫣. Just do not go there if you can’t !!!!

Untrained staff with no humility, I was sitting in A&E with my grandmother for 10+ hours and she didn’t eat that day for 20 hours. My uncle came to swap over with me so he could wait with her, my cousins also came I went to buy her food and I wasn’t even standing in A&E waiting room for more than a minute and she shouted at us for being there. It was a mixed race/south Asian, with long curly hair, circular face nurse? I saw her walk in and out of the CTG room. Disgusting attitude, I haven’t slept or eaten for over 20 hours and I was looking after my grandmother to be treated like absolute scum.

The nurse practitioner was honestly terrible. She was rude, misdiagnosed my partner, and was rude about it again. We then received a phone call after leaving the hospital when a doctor had given the correct diagnosis, asking us to come back in.

Very professional,kind hearted and caring staff from reception check in desk, all the way to being discharged 6 hours later. I would like to firstly thank the polite lady I spoke to at reception at around 5.30-6pm to check in to A&E - I think her name was Nancy, who was sat next to Quirooz. I would also like to thank the kind and efficient receptionist Quirooz who went out of her way to help me. Thank you to Barbara who runs the screen. Thank you to the friendly receptionist wearing glasses, i think his name was Glen who helped me after Quirooz finished her shift and left (thank you for helping me with my phone so I could contact my husband). Thank you to the sweet and caring phlebotomist who took my bloods around 9pm, friendly and empathetic Joseph Appiah who did my ECG, the lovely and caring radiographer who did my chest x-ray at 8.30pm and checked on me when she heard me coughing non stop in the changing cubicle, and last but not least Dr. Mohammed (Dr. Mo) who stayed behind 1 hour after his shift ended to wrap up any loose ends with his patients and spoke to each patient he was dealing with before he left to go home. This is what you call a dedicated and committed team of staff in A&E and I have to say, it was the best patient experience I have ever had within the whole of the NHS overall. So Thank You all from the bottom of my heart, for making my difficult and scary time in A&E a quick, calm and smooth experience, all while I had 2 young children waiting for me at home with my family asking when their mummy is going to be home 🥲🥲🥲

I was admit in newham hospital two nights I saw everyone busy with phone there is no supervisor. Common line is doctor is busy with emergency patients you have to wait.worse hospital in Uk

They would'nt care in emergency. It is not at all emergency , it was my first and worst hospital care treatment in UK. You have to wait long more than 4 hrs to completely get treated.

Excellent customer care for my mum who came in on Friday with a chest infection. The staff were all excellent and looked after my mum well giving us regular updates. The staff especially in the Thistle Ward were exceptional, in particular physio Rachel and her new student who’s name I can’t remember, Manjit, Florence and Nafeesa who all excelled in looking after mum. Thank you guys as she’s home now and on road to recovery. Bless you guys as Newham University Hospital is underrated. A great hospital and all staff in the hospital should take note of the Thistle ward staff of how to treat patients as in the past it hasn’t been great, but has come leaps and bounds since. Keep up the good work guys ❤️And stay safe

My daughter was admitted here this August. From A& E to Tayberry ward to Plashet ward and then to Silver town ward I came across some great nurses and doctors. Only 2_3 nurses were a bit rude and un-supportive but majority were really kind, caring, very supportive and understanding The head nurse in the Silver Town ward 'Olerla' is an amazing person, really understanding and kind. All Doctors were very professional and supportive. They were super busy but still very kind and understanding. The only thing I would say is that the system is a bit slow. My daughter had to wait for a long time to get one of the treatment. Thanks to Doctor Mona in Silver town ward for chasing up the procedure and getting the medication for my daughter. One more thing don't go to the go eat well restaurant on the first floor the Asian lady working there is really really rude. If you want to warm up food use the microwave just outside the restaurant. Go eat well on the ground floor has snacks and tea.

I was driven here after having a fit on my way to work. Staff are so occupide doing other things. They don't treat scar properly and send you home without bandages.

Staff try to help but theres alot of tribalism as well they want patients to kill each other on the outside so they don't return back there they use the hospital to trap people out of there accounts if you use social media so they can spy on what you are doing with your friends then they in love with big superstars to make you relapse when they esnt to figure out more but if we ignore wardrobe they have nothing

Awful receptionist ...i went in the morning today (20/09/21)for my 2 years old daughter. One receptionist age approx near about 50. The way she was talking its rude not a single smile on her face. She looks Very disturbs. But i was happy with nurse docto, even radioligest.

I would give 0 stars if possible, the A&E staff are rude, ignorant and obnoxious. I was left today (27/09/21) between 3:45pm and 7:10 PM on the A&E floor sobbing in pain with no help, the help I did receive in the hospital came from fellow patients looking for help too as I was unable to move around by myself. Never been more disguested by NHS staff then I was today.

Newham University Hospital is an acute general hospital situated in Plaistow in the London Borough of Newham. It is managed by Barts Health NHS Trust. Newham University Hospital Opened14 December 1983 (replaced Queen Mary's Hospital for the East End and East Ham Memorial Hospital.

If you don’t have covid they don’t care they’ll send you home. GP says to go A&E, A&E say to go GP. Meanwhile patient is having trouble breathing and can’t keep food down and getting worse by the hour. Disgusting behaviour.

Was taken in by ambulance some time ago. Kidney stones can’t say how great the doctors were and nurses first class. Had me back to normal same afternoon

What a disgrace! Disgusting behavior from all the staff. They simply dont care!!!

Had a very positive experience with this hospital. It was quite a bit of a wait, but they done multiple tests and I got checked by 4 specialists, which is a much better level of care vs. some other London hospitals.

I appreciate some people had bad experience from this place but personally I been 3 times with my wife for baby birth and they have been exceptional. Very caring midwife. I wish them good luck.

Absolutely amazing midwives, very helpful and supportive to my wife. Big thank you to Julia K and her year 1 student Deborah G both of you’re super nice and awesome. Thank you, much appreciate you both. God bless you.

Absolute joke of a place, upstairs you can sit in a small waiting room with your partner and 20 other strangers waiting to be seen by a midwife. But yet downstairs in a room 3 times the size I can't sit with my partner? But yet your staff are walking around with masks not even covering their face and to make matters worse the staff are not testing daily for coronavirus but yet its a big deal for me to sit and wait for hours with my pregnant partner. Where is the sense in that? And when I asked the admin staff if they tested daily the person in question got heated and argumentative responding with I don't have to tell you that. (Well clearly that's no then right?) One rule for one and another for everyone else joke of a place.

Fantastic. Everyone was absolutely polite and friendly. Starting from great receptionist and every person that I dealt with. They were not only on time but they accommodated another appointment as a walk in. I’m massively thankful, great hospital but even greater people. Keep it up guys.

Newham hospital faces many challenges, namely the old building and infrastructure that's slowly being updated as budget allows. The diversity in the area brings cultural and language changes that I think the hospital deal with really well. All in all I think the core of staff at the hospital are great. Most of the 1 star reviews here come from people board stuck in A&E for hours.

Just had a surgery and reading some of the other reviews I see that other people who give one star review are coming from a completely bad and the wrong place. The staff members here at the forest ward are amazing, and are doing everything to calm me down (as it was my first ever surgery) the nurses and surgents are amazing and are very lovely. I appreciate that some people may have a bad experience but all I can say is that they have to have a perspective on everything, the NHS is CRITICALLY underfunded, the staff members are tired (remember they don't do 9 to 5 like other jobs do, they often work a lot longer and have to deal with all sorts of people where other normal business would have already pointed at the door to them. Overall I am pleased with the service I've been provided and can only wish the same experience for other patients who come here!

The service is horrible. They keep you waiting for hours even if they see that you’re not feeling well. The staff doesn’t care about the patients at all. It’s disgusting that they don’t give 2 coins for the patients. It’s sad to see in what world we live in. They are really slow and they’re not gonna help you at all. They are useless. You have to die for them to look at you. It’s completely atrocious. They need to be fired. We can do better and be better. So do better “doctors”

Went to A&E on Sunday late afternoon around 6.30pm and hospitalised by 12.30am for a bad appendicite infection. By 8.30am I was on my way to surgery. Incredibly exceptional and compassionate staff, shout out to Nurse M. Gyekye, Doctor A. Garg, Surgeon A. Kalam, Keith, the overnight staff and the rest of the team. The only bad note about my experience was the anaesthetist monologue, just before surgery, about how bad is having tattoos all over the body. There are better time and places to express your point of view about tattoos.

Odususi bola one of the best staff there . She served us very good she was so polite throughout our visit new ham hospital. She did everything to make us feel comfortable. Thank you so much 💜

Disgraceful service at A&E childcare . Useless incompetent healthcare assistants. They can’t prioritise patients who really needs urgent care. They asked us to wait 5 hours with a 4 month old baby with high temperature. Baby was poorly but they said others are waiting. Healthcare assistant couldn’t answer my question if the baby gets dehydrated what is to be done? Avoid this hospital if you care about your health !!

Spent a good 5 hours here today at A&E. A&E registered me in and saw a staff to take my details and readings which was straightforward and welcoming. Then i was sent to West wing on the other side of the yellow line at the front and checked in. Then waited there in pain for a long long time. It was super busy. Done people were not urgent so they were quickly sent to a GP. Everyone else stayed and waited for a doctor. I took 5 hours. I was in so much pain but when it was my turn i was understanding about the wait. My doctor Thilan Pillai was so concerned about my illness that he asked so many questions and explained his answers in depth . To wait so long for such a quality service i think is worth it. Patience was worth it as i got a quality doctor in the end i was more knowledgeable about my problem and how to deal with it. Drugs and dosage was explained and remedy explained. Just a note to everyone waiting. Please be patient. . They will deal with you soon. But priority come first. Also non urgent people go first too and get sent to the right places. If you don't get seen soon then that means you will have a nice doctor to see at the end of the wait

terrible experience, still not been able to get to visit or speak to my family member, no one at the hospital is helping. The "DR" I just spoke to had absolutely no empathy and refused to give me her name, no manners, impolite and I am terrified for how they must treat my severely unwell and disabled family member.

Dear nurses and doctors of Newham University Hospital, I wanted to express my heartfelt gratitude for the exceptional care and support I received during my recent surgery. Your dedication and compassion made me feel truly human during a challenging time. Your expertise and kindness have made a significant difference in my recovery. Thank you for all that you do, and please convey my thanks to the entire medical team. With immense appreciation, Alex Tabacar

A very dirty hospital, with doctors who have no idea, I don't think they studied any school. You go to the emergency section, with terrible pain, you are given 2 paracetamol for the pain. After waiting for 5 hours, I asked how much longer I have to wait and was told that in general you have to wait 7 hours. What kind of emergency is it? what kind of hospital is this when you can't stand the pain anymore and you have to wait half a day for a doctor to take you. PAY THE TAX FOR NOTHING! FOR INCOMPETENT STAFF ! AVOID !!!! AVOID !!!! AVOID !!!!!

My grandma is currently admitted as an inpatient due to a fall. Since being on the ward, the staff are very non chalont. My grandma has gone a whole weekend without food, and the nurses just say that she isn't eating. She has a neck brace and is unable to sit up. Very poor service and staff are appalling! As a children's nurse myself, this behaviour from the staff should be a disciplinary. Absolutely disgusting and is not in line with the NMC code of conduct. Disgraceful!

Pathetic Pathetic Pathetic. This is the only way to describe this hospital. Every department is bad maternity is absolutely worse. I am from a third world country and even their health care is better than Newham hospital. There seem to have hired lot of maternity staff from Africa who dont seem to have any sort of training and literally treat patients like trash.

The worst hospital I have ever been to. Would not recommend. Extremely long waiting times, inaccurate analyses (later on proven), being treated as if I’m exaggerating when I was in severe pain, being told to come in for an operation that turned out not to be booked. I later on decided to have my operation in a different hospital which was for the best because I later on found out that NUH would have booked me in for an operation on the wrong body part. Worst experiences at this hospital, would avoid if possible.

The booking system for podiatry and the trauma and orthopaedic departments is appalling! Just turned up this morning for an appointment to be told it was rescheduled, however no one had the courtesy to let me know. I have been visiting these sections for almost a year now and apart from the doctors I’ve been seeing everyone has been completely incompetent when it comes to booking appointments. I was referred by Dr Chen for an ultrasound injection in November last year. I waited for 3 months to receive a letter and when I called no one had done anything about his referral to book me in. They finally booked me but did no pre screening prior to the injection so when I turned up to do the injection they told me I couldn’t have the injection due to the medicine I was on. The doctor who was going to do the injection said they will rebook me for another appointment. I didn’t hear anything back and called the reception for weeks, waiting 45 min on the line to then be cut off. I had a follow up appointment booked with Dr Chen (this was meant to be the follow up after the injection) and told him what’s been happening but of course nothing he could do, reception would need to book me. Went to the reception of the podiatry who then sent me to the reception of the trauma and orthopaedic (main hospital) who told me they didn’t book another appointment because I needed to be re-referred by the doctor, which is absolutely ridiculous as I still had the same condition and did not have the treatment I was supposed to have. Also, both doctors I saw were not aware of this procedure to booking appointments. I finally had the injection in July after waiting for 8 months for something I should have waited 2 weeks for. I have never in my life written a bad review but this morning, turning up and being told it was rescheduled was the last drop. I would like compensation for all the money I have been spending coming to this hospital unnecessarily and just to be sent away!

Very disappointed with Newham General Hospital. I came to A&E with bad side pain. The service in the Majic bay one was good, staff looked after everyone to a good standard, however it could have been better. Also the doctor told me I may have to stay over the night and I was stuck in majic bay one almost all night because they couldn't find me a bed. The hospital should be more organised to make sure they have enough beds to accommodate all patients so that those experiencing several pains do not suffer sitting around all night without any rest for the medicine to work properly. I had pains aswell as temperature and weakness in my body so was desperately in need for a rest and a bed. Instead they kept giving me painkillers which obviously wouldn't work without a proper rest aswell. The hospital seriously needs to look into this otherwise they will end up making patients even more sick then they already are.

Had a surgery scheduled here I arrived an hour early and sat in the waiting room for 8 hours when my surgery was eventually cancelled. Staff very were nice but not helpful or apologetic - seemed like this happened a lot and blamed the management for pushing too many people on the surgery list. Would rather sell a kidney to go private then go back here.

They don’t value time of the patients. Hope they read these reviews and act on it. Everyone is trained to say that wait time is 8 hours without any shame. They think that patients are fools to believe them and feel good about it if the doctor meets before 8 hours.

I thank surgeon Kostas Tsitskaris for the successful knee replacement surgery. Very nice doctor. The staff is friendly, impeccable. I recommend this hospital

Pls shut down maternity to save community from trauma. Worst labour experience. Forceful staff. Staff using phone whilst patient cries in pain. Help pleas ignored. Total failure. Inadequate. Incapable of running service. Protect yourself from Newham maternity. 2 years on, still experiencing the negative consequences of worst service provided by inadequate staff and their shortcomings.

I can only be very grateful for each member of staff. My broken wrist got looked into it at reasonable time. Yes I had to wait a bit, but I have a lot of sympathy to very dedicated doctors and nurses and their efforts to help.

I get the birth to my baby on this hospital, everything was ok , I want to say thank you everyone for everything specially for the mid wife from maternity zone 4 Priscillia she is very good and she care about patients, but I was very disappointed about the night shift ok in zone 4 , specially the mid wife Rose Maria, she was very rude and she doesn’t care about her patients, rest of them doctors and midwives were very nice and helpful

They can't do anythings except giving suggestions. Got a puss in finger more than a month and nobody cares anything just trying to waste your time and money for some scrap medication

Attended newham hospital after a fall was treated to the best care i have ever had the staff were amazing so caring and polite put me at easy as i was in a lot of pain the doctor Bekka who saw me is a credit to that hospital thank you

i find this hospital friendly, the people are nice and welcoming. I work at the hospital as an intern and i;m finding my experience good and hope to work here in the future.

I want to say a big thank you to Lysa , a very friendly and professional nurse. The informations received from her, has helped me to a better understanding of how to take care of the baby properly. Thank you