1/5 Alan P. 5 months ago on Google • 186 reviews
Update
March
8,
2024:
I
have
yet
to
receive
a
response
from
the
manager
about
our
unfortunate
experience.
This
silence
only
reinforces
the
impression
that
the
customer's
satisfaction
is
not
a
priority
for
the
management
team.
---
Update
4
December
2023.
Having
been
asked
to
contact
the
manager
which
I
have
done
I
have
received
no
response
after
3
weeks!
-
After
a
visit
to
the
Saatchi
Gallery,
we
chose
Pizza
Express
for
our
son's
favorite
dough
balls.
Initially,
the
staff
was
welcoming,
and
we
placed
our
orders.
Unfortunately,
while
my
son's
pizza
arrived,
the
dough
balls
were
forgotten.
To
add
to
the
disappointment,
my
wife,
Mia,
was
severely
burnt
by
the
extremely
hot
ham
on
her
pizza,
an
incident
that
could
have
been
avoided
with
a
caution
from
the
server.
In
seeking
ice
for
her
burn,
I
encountered
a
lack
of
urgency
and
empathy
from
the
staff,
particularly
one
who
dismissed
our
repeated
requests
while
prioritizing
dessert
preparation.
When
the
ice
was
finally
provided,
it
was
with
reluctance
and
an
attitude
that
added
to
our
discomfort.
The
experience
was
further
marred
by
overhearing
the
staff
speak
negatively
about
the
incident
and
a
palpable
unease
in
their
service
thereafter.
Despite
this,
we
finished
our
meal,
which
was
average
in
quality
-
my
pizza
cold,
my
wife's
too
hot,
and
my
son's
mediocre.
We
left
without
the
initially
forgotten
dough
balls
and
without
any
acknowledgment
of
my
wife's
injury.
I
prefer
to
highlight
positives
and
respect
the
demanding
nature
of
service
roles.
However,
the
service
at
this
Pizza
Express
was
notably
poor,
overshadowing
the
cozy
ambiance
of
the
place.
I'm
compelled
to
warn
others
and
urge
management
to
improve
their
customer
care.
Regrettably,
we
won't
return,
a
letdown
in
such
a
reputable
area.
