Central to London so incredibly convenient. However there's no air-conditioning in most of the rooms, on the day I stayed it was as high as 32 degrees in London and the room felt hotter than that. I was given a cheap fan which only succeeded in blowing hot air in my face. I had to sit on the windowsill until roughly 03:00-03:30 until I was so exhausted I fell asleep beside the window. I woke up sitting against the window at around 05:00 and at that point decided it wasn't worth trying to get any more sleep. Worst experience I've had in a hotel in recent memory. The room I was given was also the smallest room I think I've ever had. If it was larger than 6x4 I'd be astounded. I won't be staying again. The only silver lining is that my company we're paying for the room, had I spent my own money I would be so incredibly annoyed with myself.

I found the reception staff extremely rude, when I needed to get in touch with them simply no one answered the phone. Duvet had a huge dirt stain, even with the cover, I found it disgusting. The mattress also had a huge stain of dirt, and they just put a single sheet that came off all the time, that made me sick. I called the reception to ask for some more sheets to cover the mattress (because I couldn't sleep like that) but no one answered the phone (I tried severas times), so I had to travel the 4 floors to reception to ask in person. We placed an order for a pizza at Domino's and put our room number in the note. Reception took the pizza and left it there, they didn't have the courage to call our room to let us know that the pizza arrived. We were worried because the app already said it had been delivered. Once again we had to go to reception in person (because no one called to us and no one answered our call). We paid extremely dearly for us to stay in a poor hotel. I'm really not happy. Just the cleaning staffs were polite and lovely, the shower was really great and the hotel is in a good location, close to a subway station. But I do not recommend and will not stay there again.

I really advise against staying here. I pretty never leave reviews unless they’re good, but I want to warn others against staying here. 3 night stay ended up costing about $750, and it was for a gross, small room. I don’t think they actually clean rooms between guests. There was hair in the bed (so clearly sheets weren’t changed), towels stained, trash still in the mini fridge (which the staff told us there was trash in there because it’s broken? Not sure how that makes it better), safe still locked so we couldn’t use it, etc etc etc. Other than the hair, these are little things that don’t really matter, but combined shows they don’t really clean between guests. When we voiced these concerns just to make sure the room had been cleaned, the staff really couldn’t care less. They offered us new sheets (for us to make the bed). He said we’d be provided breakfast for free for the troubles, but this was never provided. We weren’t planning on using it because the whole place was gross, but if you’re going to offer it at least follow through. I’m not sure if it was mold or what, but there were black stains on the ceiling and it had a vert musky smell. We stayed out of the room as much as possible. This review is about the cleanliness. The location is solid, but we really wish we stayed somewhere else.

This place is overall a good place if you want to be close to many central attractions. Plenty of shops, restaurants, takeaways etc. Underground tubes just around the corner. The room I stayed in was for a single person with single bed. Good value for as I selected the breakfast option. Room small but very well equipped. TV, fan, hair dryer, tea and coffee facilities, even a little fridge and a safe. Only one grumble is that the bed sheets were not tucked in under the mattress? This made the sheet move in the night and then I noticed there was no mattress protector under sheet. Not very higenic in my opinion. Maybe where the bed is up against the wall in small tight place it's difficult for the cleaner to tuck in. However that's what they are paid for so maybe a little lazy around doing it. Other than that the place was clean with fresh towels. The Bathroom a reasonable size for one person and the shower was massive you could fit 3 people in there. It had a rainfall shower over head or a shower attached to the wall. The rainfall shower was a nice surprise. Lovely hot running water also. Breakfast was excellent with plenty of options on the buffet. I would stay again if needed a night's sleep in that area, but they do need to look at getting mattress protection.

BED BUGS!!! and how they were dealt with. My friend and I arrived in the evening and were tired so fell asleep directly. The following day we both woke up to small bugs crawling all over our beds and when I squished one blood came out of it. We quickly did our research and confirmed that those were bed bugs and went to the reception directly to find a solution. The first person we talked to was nice and offered us to change the room and also complimentary breakfast (which we declined because both of us wanted to leave as soon as possible). Since we were going for sightseeing directly we agreed with the manager to come back in the evening and change our room. Once we were back that evening the staff at the reception were different and one of the women there was very rude and pretended like she didn´t believe us about the situation (luckily we took photos and videos of the bugs crawling all over the beds). We did get a room change and the new beds seemed to be clean and bug-free. This dealing with the situation is unacceptable though and the hotel should keep better care of their beds and especially their guests. My friend developed a rash from the bug bites and I am attaching the pictures to this review. I can only hope that I didn´t bring any of the bugs back home with me on my clothing or luggage, since an infestation is apparently very hard to deal with. What a horrible experience and service for such a nicely-located hotel!

Yes the location is great and yes the hotel front desk service is professional, but this will not cover the lack of an AC in their small rooms and bathroom. As well as the rooms were not cleaned daily even if you asked for, the bed sheets were dirty and the bathroom never been washed while I were staying. Nonetheless a mouse cam running from under the door inside the room and that was the final straw.

I had the unfortunate experience of staying at the Central Park Hotel, and it was nothing short of a nightmare. From the moment we checked in, we were greeted with a series of issues that ultimately led to an incredibly distressing stay. If I could give this hotel a negative rating, I would. Upon arrival, we were assigned room 339. Little did we know that this room would become our personal chamber of horrors. Over the course of three excruciating days, my wife and I suffered relentless torment from a bed bug infestation. I counted over 40 bites on our bodies, evidence of the unsanitary conditions within the room. Fearing for our well-being and unable to tolerate the constant attacks, we reported the bed bug infestation to the reception. Their response, to put it mildly, was inadequate and disheartening. Instead of taking immediate action, we were simply moved to another room on the opposite side of the hotel. Our hopes of finding respite were shattered when, on the very same day, my wife discovered a bed bug crawling on my body. In the bathroom of the new room, we encountered another adult bed bug. The level of distress and discomfort we experienced is difficult to put into words. Yet, the hotel staff appeared entirely unfazed by our ordeal. When we approached the hotel management for compensation, they shockingly refused to offer any form of restitution for the trauma we had endured. This, despite the fact that we made the difficult decision to leave the hotel on the fourth day of our stay. The final straw came when we found ourselves unwilling to spend another night in the hotel's rooms, fearing more encounters with bed bugs. We resorted to sleeping in the lobby area on our last night at the hotel. This should have been a glaring indication of the severity of the situation, but the staff and the management seemed to be turning a blind eye to the issue. To add insult to injury, we spotted yet another bed bug in the lobby's restroom and another one in the dining area. Our attempts to speak with a manager were met with frustration and disappointment. We were initially told that a manager would be available at 7:30 am, only to be informed later that they would be available at 3 pm. We dutifully arrived at 3 pm as instructed, only to discover that no manager was present to address our concerns. The hotel's utter disregard for our predicament left us feeling utterly helpless. In the midst of this ordeal, the only compensation offered by the hotel staff was breakfast, which, mind you, we had already paid for throughout our entire stay. This hardly felt like an appropriate gesture considering the trauma and discomfort we had experienced. In conclusion, I implore anyone considering staying at the Central Park Hotel to avoid it at all costs. Our experience was marred by the presence of bed bugs, a complete lack of responsiveness and empathy from the hotel's staff, and an overall atmosphere of neglect and indifference. This was undoubtedly the worst hotel stay of my life, and I sincerely hope that no one else has to endure the horrors we experienced during our time at this establishment.

Rooms are so small, and the toilet is ever smaller. The average human being cannot fit into the toilet comfortably. The hot water is not stable, you get suddenly cold water mixed with the warm water even though the faucet is stationary. The view of the room is awful too. The corridors between the rooms are dirty, very narrow and the interior is falling apart. The hotel will charge you £5 to keep the luggage in their custody. And will charge you £10 if you didn't check out before 11:00am! I'd never stay again in this hotel even if they gave me money to do so.

The location is great. However, If I could I wanted to give 0 star!! The worst hotel ever. Small room, mini sink, decades old furniture probably over 40 years. There is even no tissue in the room. These is no air conditioning inside the room, only in the hallway. Room service did not even clean the shower wall, left hairs on it. Packages of instant coffee and sugar were randomly left on the table not in the designated bin. Professional? The Hand-hair-body wash smells like hell. If I have to describe it, it smells like gel mixed with medicine. The quilt was not even friendly for an non-air conditioning room, it was not even a quilt, it was thick, and the shape and the texture were like a comfort which is used to be on the bed. The carpet was nasty!

My stay at this hotel was a complete letdown. The room was disgustingly dirty and had an unpleasant odor. The pictures online were misleading as the reality was far from what was advertised. Additionally, the rooms were extremely cramped. The staff were unhelpful and uncooperative, and they charged for every little service, including carrying bags. I strongly advise against staying at this hotel. The only thing that was good is the location.

The room we were staying in was outdated, carpets needed cleaning, the air conditioning needed servicing, however, the bathroom was three star with good water pressure. The rooms are small, however we had a good size bed. The staff were ready to help were possible with concerns. The property is in a good location close to the underground and buses. There are restaurants close by and local supermarkets. I believe most rooms on higher levels are not air conditioned, so check when booking. Otherwise a good base

Very poor. The bed was full of stains, very off putting, we slept on the bathroom floor as it was the cleanest part of the room. The kettle was full of what we thought was vomit! The carpet had cigarette burn holes all over and our view out of the window was bins. When having some time to ourselves as a couple there were workers in the bin area watching and laughing. JEALOUSY! Couldn’t sleep due to them being loud outside! DO NOT GO!

The location of the hotel is good, breakfast was nice but the condition of the rooms is just unacceptable. The toilet and the sink were dirty like no one cleaned before we check in. The carpets were dirty and the fridge in the room was smelly and full of dust. However, the worst thing was the temperature in the room. I guess it was colder in the room than outside. I spent a whole night freezing. We ordered some food because as we understood they were not serving dinner at that time. The delivery guy left our food in the reception and the receptionist called us to let us know that our food was there. I told her that in few minutes we will be downstairs to collect it. 1 minute passed and she had to call again to ask us when we will go to pick up our food like it was such a big deal. Like a little bag of food bothered her so much that she had to call twice in 3 minutes time. When we went to collect our food the look of the receptionist was like we did something so bad to her. Just unacceptable. Try to avoid this place.

Very bad and dirty hotel. Extremely short and uncomfortable beds. There are cockroaches all over the room. Bathroom very cramped. You can't move in the shower. We stayed in the hotel for four nights. On the penultimate day, the hotel staff stole our pajamas, and they neither apologized nor returned the stolen goods. The staff is moderately unfriendly. It's very unfortunate that this hotel is disputing the thefts committed and the terrible treatment of guests instead of working towards cleanliness, orderliness and improving the quality of service. A hotel that I absolutely do NOT recommend for a stay and vacation in this wonderful city.

I was weary staying here after reading the reviews but when I walked into the hotel I thought it was very nice. Our room was clean, beds very comfy & the size was perfect for me & my daughter. We had 2 single beds, desk, fridge, tv & fan. Street wasn't noisy either. I take away 1 star as the bathroom was tiny. It was clean and modern though! Overall I would definitely stay here again.

This hotel is conveniently located by a couple tube stations, and not far from many attractions. The staff was OK though wait times were usually long. The rooms left much space for improvements. The halls and lobby are air conditioned, but the rooms are not. We stayed during some hot days and the rooms never cooled down. They did provide fans. The rooms are also very small with little space to even put luggage. For two people with luggage for two weeks, we had to keep our bags zipped and put them on the bed to access. We also had people in our party who did not have access to cool water in their rooms. Taking a hot shower in a hot room is not refreshing.

My experiance with this hotel is absolutely awful. There was no air conditioning and the staff was so rude an unfriendly especially since my mum had her bowel cancer treatment last year and told the staff if it's okay to switch rooms as there was no air conditioning and the staff we're so rude there saying "I dont care come back tomorrow" and when we did go back tomorrow they didn't do anything. There was also bugs flying around the room and the staff said it was nothing and it was a speck of dust when there were loads. We ordered uber eats for dinner and the staff shouted "THIS ISNT YOURS!" Even though I knew it wasn't mine as the app said that it hasn't arrived yet the man there was so rude. Do not speak to the receptionists as they're rude and unbothered. There's even bed bugs in the rooms as I got many bites after the first night. Absolutely awful hotel and would recommend not even staying here.

Worst service I’ve ever seen. We arrived and they told us we were upgraded for free. We didn’t ask for it because we don’t need a better room than we paid, but it was nice from them. The problem is that they “upgraded” us for the basement rooms, with no windows and the lift was out of service all the time. Breakfast is very very basic, you have cereals, yogurt, milk, water and some fruits. Scrambled eggs look like Cerelac, horrible. Plugs didn’t work and they didn’t lend us at least one adapter for the only working plug. I asked at the reception to save one for us when someone returned any of the lent plugs. Also, there isn’t any native English staff, only effortless and inefficient Indians, Nepalese and Moroccans. The problem is not the nationality, but the lack of effort in speaking decent English to make possible that people understand something about what they are saying. Room was decent, cleaning looked decent, location is nice (15-20min from everywhere) but the service was the worst I’ve ever seen. Too expensive for the service and everything else, o lay the location is good, but for just 80£ more you can get a much better place: Blakemore Hotel!

Ordered a double room. It was very clean and well-prepared. The bed was comfortable to sleep in. When I left to checkout the cleaners were very polite. Overall a very good experience for a good price!

The location is good for tourists, close to underground and bus stops as well, The neighborhood is fairly quiet!and many restaurants close by.. The hotel staff are friendly, helpful and welcoming.. The room size is small! For restroom never been in a smaller;) For the floors hallways are narrow, outdated but well cooled, the opposite of the rooms has no access to efficient ventilation as the windows can’t be opened all the way for safety, and there is NO Air Conditioning in the rooms whatsoever:( they offer a desk fan that is not much help on a hot summer day.! The management need to consider to find a reasonable solution for this matter.. There is breakfast could be added on the room or purchased ahead..just fine , fixed and not much variety could be call ,basic.

Hotel with an excellent location and adequate amenities. Room #241 was spacious. The room was cleaned impeccably. Bed was very comfortable and without plastic mattress cover, plus also had two pillows in it. A nice surprise was the possibility to charge devices in the room with USB and European plugs (in addition to the local plug). Although the decor is a little outdated, everything was perfect for a good vacation stop.

Stayed at this hotel 4 times, only one time that everything went well. But this time is the last for me and my partner. We have booked a double and they give us a 3 single bed room...asking for changing the beds by putting them together to make a double bed and they make us wait 3hrs , exactly from 16.30 to 19.30, just to put the bed together. Overall, it doesn't worth the price really, there is absolutely no specific attention for customer service satisfaction, I have seen many customers upset for bad service. The building is not presentable, need to be freshed up from inside. The staff changed all the time. There is not smooth communication between them. You can feel how they don't specific like to work together. I'm use to london and honestly there is many other hotels in same price range that would be better. The advantages of this hotel is the location but not sure this is enough. Seriously they need to do something to improve their customers services. It's disappointing.

Apart from the excruciatingly long walk into the city centre, and our room crawling with cockroaches, the staff were professional and welcoming when we arrived However, this does not reflect the state of the rooms: from hairs on the walls to cockroaches roaming around in the bathroom and room itself. Nonetheless, when I addressed the cockroach problem to the staff, they were quick to resolve the issue by offering me another room, however this still made me a little uneasy as I wasn’t sure whether there were also cockroaches in this room. After entering this room we were greeted with more hair on the walls, which shows the appalling work by the cleaning staff. When booking the room I was given the option of a window room, but when I opened the curtains to see my “view” I was greeted by scaffolding and builders.

This hotel was a hot mess, literally. The room we got was sooo extremely hot that we could not sleep in it at all. There was a fan but the windows could not be opened so this did not do anything. Eventually we had to pay 30 pounds a night extra just to get a cooler room. Moreover, the most basic requests were incomprehensible to the staff. When asking for a roll of toilet paper they already seemed to start panicking. The best thing about the hotel was breakfast, they had a nice spread for a reasonable price. Location was also pretty good but think twice before booking.

Location: the best you could find in Central Park. Room: if you have any form of disability, don’t book the windowless rooms. They’re in the basement floor with several steps up and down. No lift going to the rooms so one has to walk them steps. The ‘double bed’ barely fits. Just enough for one guest. My wife and I struggled to fit and we are just the average size. Toilet: the toilet is the best part of the rooms. Clean, tidy, gushing water and very hot. WiFi: very reliable Staff: accommodating Breakfast: I would’ve complained if I didn’t try having breakfast outside but still could do better. Considering prices around, I guess it’s good value for money. For the price, and coming from Istanbul, I felt it was not good value. But this is London, eh?

Absolutely superb value for money... To pay less than £70 a night for a hotel in such a great location - with breakfast - was amazing Staff were friendly and efficient. Room was small but perfectly adequate for only a 2 night stay... It was also spotlessly clean. I must admit I was a little worried after booking when I read some bad reviews but their sentiments are not shared by me or my wife.

The main issue was the room cleanliness and air conditioning not being available in the rooms. The bathroom sink and carpets were not very well cleaned, the rest of the room was okay for 2 nights. They provided us with 2 fans, one of them did not work properly and it was really hot so it definitely was a struggle while getting ready and sleeping. Location-wise it's great, central, nearby transportation available, both bus and tube stations. Service from the reception was really good, they have luggage storage available for an affordable price (£5 for each 2 large luggage). Definitely would give them more stars if they increased the cleanliness standard and made air-conditioning available in the rooms.

The location is fantastic. There is no air conditioning so the rooms are sweltering and the standard of room cleaning leaves much to be desired. We arrived late due to a delayed flight and the concierge was disinterested and barely acknowledged our arrival. We asked for some water and ice and were told to drink the bathroom tap water or walk to the nearest garage at 1am.

First expression was not good as reception was not so attentive towards customer waiting for check in. Only one guy is covering two desk and another one sitting behind the front desk and not helping him at all. After waiting for 10 minutes, went to ask the guy, if he is coming to attend us. He straight said be patient, but what we have already doing so. I said, yes we are being patient. Then, he rudely said shall he not served the other customer. I don’t mean that just serve straight to us. I never had this kind of bad experienced in hospitality sector. I would like to suggest management team to arrange training for staff how to be attentive toward and provide best customer service.

After reading the reviews on this hotel before our stay, I was worried! But when you consider I paid just over £60 for a room in a brilliant location, I think it was a good option! The double room was basic but clean, with a powerful shower and comfy bed - main downside is that the room was sooooo hot which made it a little uncomfortable at times. The room had a mini fridge and ample space to store our clothes if we had needed to. The staff were helpful enough and check in was easy - just remember to read your check in documents carefully as they do require photo idea for all adult members of the party when you arrive. All in all, don’t expect anything amazing but know you’ll get a decent enough sleep in a brilliant part of London!

Arrived at the hotel and was put into a room which I think may have been above a boiler room as the temperature was extremely uncomfortable and there was a constant fan noise throughout the night. We rang reception asking to change rooms and he said he couldn’t do anything that night but will get the heating system checked and move us the next day. After a sleepless night due to the heat, we asked to be moved room again, to be told once again that it wasn’t possible, this frustrated me as I hadn’t slept and knew I was up for another sleepless night on my city vacation! Also, the fridge beeped every 30 seconds which I also mentioned to the guy at reception and he just told me to turn the fridge off. To top my 2 night stay of at this hotel I asked if we could leave our bags with them until we could check into our new hotel, they told us they’d have to charge us to do so which I have never experienced from any hotel before. So yes.. I do not recommend this hotel to anyone.

We're accommodated her cos their sister hotel Prince William was shut. Of course we didn't know it was shut until we arrived to find a sign on the door. Anyways we got to Central Park and they had no details of our booking. They initially offered an unsuitable room for us, I was travelling with my 82yo disabled mum. An hour wait and we're provided with a room. No offer of anything except 1 breakfast when I'd already paid for B&B. Its so said these employees aren't able to offer compensation. The rooms are basic, poorly cleaned and shower room is too small to change in and has no where for toiletries either.

My experience with the Central Park Hotel has been very positive! I was frantically looking for a place to stay after the AirBnB I was planning on staying at for the 5 days while I was in London was absolutely terrible and unlivable. Considering I booked this hotel last minute during a busy Christmas period, the price for 3 nights only came to approximately £500. This price was amazing considering most other hotels in inner-city London are quite expensive. My room was in the basement, and while that may sound concering, it was actually a very pleasant room. The room had air-conditioning, which was nice as it tended to get warm in the basement. The room also came with a mini-fridge, safe, TV, and kettle. The bathroom was also modern, and the shower was high-pressured and warm, however the the bathroom was a little cramped, but for one person, this wasn't a major issue. The service from the staff was professional and helpful. I was worried as I had lost one of my key-cards for my room, but the staff at the front desk were quick to get me a new one and didn't charge me for losing the card. As for the location of the hotel it is great! It is a 5 minute walk from Queensway Station, which has trains going into the heart of London. Furthermore, Central Park Hotel is adjacent to Hyde Park, which is absolutely stunning and great to walk around throughout the day. Ultimately, my experience has been great with Central Park Hotel, and I will be noting it down as a go-to if I return to London again.

It was great, the only problem was that it was pretty hot in the room, even though there was a fan. Sleeping was still fine though, with the fan blowing throughout the night.

Like the location of the hotel. And welcomed by very friendly receptionists. 3rd floor room was clean, though tiny and no AC. It was OK with window open and fan blowing a bit during our stay. We were able to move to another bigger room, due to a little weak WIFI signal (have to work remotely a bit). We extended our stay for another 3 days. A little suggestion: 1. to installing hand bars by the side of the bath tub which it is higher than usual. 2. It will be a plus if they provide microwave ovens. 3. The instruction of the safe usage is incorrect and need to update. Thank you.

We were staying at central park hotel for a dew days. The services was very bad. The receptionist nor polite at all. They were even not answer my questions. The room are really really small. Very dirty And no air condition. It was very hot 35c. This is the worst hotel I have been stay. I don't recommend people to stay.

Excellent location, perfect hotel if you aren't expecting too much. The room was good for one person, the bed was comfortable. The room lacks a bit of soundproofing. Free wifi worked well

Stayed here for two nights when attending a concert at Wembley in June. Upon arrival, we were told that the lift to the lower floors (our room was basement-esque level) had broken but a maintenance team had been called and were coming out to look at it that day. The receptionist showed us the alternative way to access our room which was down 2 flights of stairs. Before we had even met the first step, we walked past some questionable storage of gas canisters which are used for the bar, and the kegs for them which are in an unventilated and not temperature-controlled area (it was like a sauna in the stairwell). Not too sure how safe this is for guests staying as we were outraged due to us working in hospitality. We arrived to our room and was very impressed by it. The bathroom was gorgeous, the room in general was very spacious, we had AC for the hot weather. There was no windows but had a lovely lit-wall mimicking daylight and it was beautiful. As we put our stuff away, the dresser unit with drawers under the TV was wobbling as if it was on its last legs and found the rear right leg was pretty much detached on closer inspection. The mini fridge was a great bonus so we could keep our bottles of water/pop chilled overnight. Two days later upon checking out, the lift had still not been fixed, nor had we seen anyone coming or going for the lift. There are great tube connections with the hotel being a short walk away from the central line. Beautiful restaurants and shops nearby.

We were "upgraded" to a "better" room and I honestly wish I would have said no thanks. The room is in the basement so there are no windows, the shower feels like you're washing yourself with a pressure washer and the water out the tap is so hot at times I could not wash my hands. And the bed was so creaky as if broken. We have stayed in one of the other rooms before and we were happy enough with it to return to the hotel again. If I had paid extra for this "better" room, I would honestly want my money back, the fact that it is more "spacious" is simply not good enough to be called an "upgrade"

On entering, staff welcoming, reception area looked and smelt lovely and clean. On entering the room, was very small and basic , funny smell in the room, shower leaked all over the bathroom floor. Room extremely hot, fan was provided but didn't do the job of cooling down the room, felt no breeze coming from it at all. Didn't really sleep because of the room being so hot. Also only one plug for three people. Found for the price I paid it was quite expensive for what we got.

The room was so hot even with a fan you couldn't sleep. We also found discarded tablets (out of the packet) in the room, so we have to question of the room had been cleaned...... thank goodness we had no children with us

The hotel location is great and the staff are very friendly. I had a room problem but the staff kindly upgraded me promptly. It's a good standard hotel and for the price , good option.

Had an issue booking online, when entered reception which is spacious and airy, booking shown as 2 bookings not as 2 nights stay. Got to our room which should have been a double, ended up being 3 single beds. Bathroom very small, toilet hidden behind bathroom door. Beds where comfortable and very clean. Tea and coffee making facilities fan and hairdryer provided. Staff were helpful and attentive. Our scan card stopped working on the second day, was sorted straight away but reception team. All in all a good stay, rooms are a bit dated but if your going to London you will not be staying in the rooms all day as theres so much to do and see.

One star over the minimum for this hotel's convenient location, and friendly repair staff who helped fix our door lock which broke on the 3rd day. Unfortunately, that's about the only positive things with this hotel. Our room was sweltering all the time. No AC, bathroom floor always boiling hot, sometimes we didn't even have cold water! The fans they gave us did nothing to make us feel cooler. Windows only cracked open slightly, but not enough to get any good air flow. As a result it was very difficult to fall asleep, and we would wake up drenched in sweat every morning. Staff didn't seem to care when we brought up the issue. The bathroom was clean, but the room's carpet floor was not, and some of the bedding we received was stained. For some odd reason, the room's lighting (RGB strips) must have malfunctioned and lit everything with a green-yellow light. Only a very minor inconvenience, but a very odd one. It changed to white for one day before returning to yellow-green. No opinion on the breakfast, as we didn't try it.

Very surprised to read the bad comments!! My family join me to thank the staff for this amazing stay. We felt very welcomed the day we checked in. Our room was not ready when we arrived so they kindly gave us another room so we could settle down quickly to go out. The room was cleaned every day, towels changed every day, the cleaners so Nice and friendly And what a surprise when we saw that we had tea bags on the desk!! Our tea lover hearts were so happy! Definitely coming back on my next trip!

Great location underground station is literally a 3 minute walk, good service too. Rooms are fine. Special shout out to the reception staff and barmaid upon arirval on Friday 21st, made me feel welcome, and helped me out with key locations around the area.

I WANT A REFUND! Arrived quite late due to the flight. Booked this hotel due to the beautiful pictures and was very disappointed. The staff didn’t seem to know how to check us in, took 3 men to check us in. Charged my friends card 3 times after the machine said declined. The hallways smell, the paint is peeling. The elevators don’t go to all the floors. The rooms are incredibly small. There is NO air flow. There is one fan provided. The ‘cleaning’ staff do not clean or reset the rooms, everyday is different. Some days you might get coffee, some days you might not. Had to go front desk to ask for more towels because only provided one big towel. When I received them, was met with a snarky remark about how was I the one that got them in trouble and went to front desk. I received the towels and later that same day, THE EXTRA TOWELS HAD BEEN TAKEN AWAY. We booked this hotel for 9 nights but ended up staying with a friend 2 hours away because we felt this hotel was that bad. We stayed only 5 of the nights and wished we had stayed 0. My friend even wrote an email asking for more towels, fans, and for their room to be properly cleaned, the hotel never responded. This hotel is non-refundable and incredibly expensive for NOTHING. I will never stay here again. I will definitely travel 2 hours everyday into London then stay here.

Good service at the service desk. The room was okay but the sheets had some black stains that didn’t come out and the bathroomsink was clogged. Besides that, the room had very thin walls so you could hear the neighbours at all times (+ we had loud neighbours). Contrary to the quality of the room, the hotel itself is very close by the metrostation from there it’s not far to the Westminster sightseeings.

First of all I don’t appreciate that cleaning staff steals stuff from our room. Beds were so tiny so there was really uncomfortable to sleep. There wasn’t any toilet brush in rooms. Breakfast was really bad. There was no fresh vegetables and all juice machines were broken. So 20 euros for eggs and toast is too much. I do not recommend this hotel.

We have stayed here in a number of occasions and it is a great base, close to tube stations, local shops and restaurants. Rooms are always clean, fitted with a small fridge and a tv, any problems are dealt with quickly and without fuss, we had a 3 bedded room and had only 2 sets of towels we rang reception and a few minutes later a porter had bought the 3rd set.

Used as a base on a recent trip to London. It has everything you need, great location, only a few minutes walk to Hyde Park, lots of pubs, restaurants and 2 tube stations within a 10 minute walk. All the staff were so friendly and helpful and the most amazingly comfortable beds. Would highly recommend

Room was very small, had 2 single beds but thought it would be a double as travelled with husband! Bathroom very small and no information in room about hotel and services, breakfast was OK! a good variety of food.Tubes not to far! Some shops a short distance away. Might stay again if price was cheaper.

The hotel was perfect for our stay whilst attending BST Hyde Park. It is what you would expect from a three star hotel, polite and friendly staff make for an easy stay. The rooms are a good size for people who just use it for sleeping after a day out. We stayed in the mezzanine rooms, air conditioned with no opening windows located at the front of the hotel. The road is surprisingly quiet even on a weekday. Hotel facilities include breakfast although we didn’t sample this, a bar which service could be better in my opinion. Luggage room which is £5 for two bags but staffed and secure. I would stay here again.

The staff was really nice. The whole hotel, including the room, was really tidy. The bathroom was nice and tidy as well. The only problem was the heat in the room, as the window could not fully open, so it was hot all the time. We had a fan though, so that was (kinda) sorted.

The hotel has great location. Stuff is friendly and if you have a problem they will find a way to help. They are polite. Wifi was surprisingly good. Room was super small looked like a prison cell. The central heating did not work so they brought remote heater which was suspicious in terms of safety. Isolation is poor, you can easily hear your neighbors next door talking or when they have a shower. Fridge was giving strange noises during night. Carpet was with old stains, same with some towels but in general clean. In general whole ambient looked like in the 80s and this hotel is crying for renovation. Not worth for the money given.

Remember to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any resort. This website will compare hundreds of booking web sites and typically will have rates a lot cheaper compared to others! You're welcome :)! This hotel is the best rated in this area. I've been staying here for years. If you choose this place you won't be disappointed. Very surprised to read the bad comments!! My family join me to thank the staff for this amazing stay. We felt very welcomed the day we checked in. Our room was not ready when we arrived so they kindly gave us another room so we could settle down quickly to go out.