Let me preface this by saying this review is about 1 midwife is particular. Denise who works in the triage, one day she is going kill someone because of her extreme neglicence. She doesnt care and it comes across in her care. We went to the triage one night because my wife hadnt felt the baby move and they tell you "COME IN IF YOU HAVENT FELT THE BABY MOVE!". We get her. For peace of mind we want to be hooked up to the heart rate monitor, tell me why this woman said "why do you want peace of mind?". We had our baby and my wife went in there for another issue, she gets her. And she tells my wife her issue isnt serious and to go home. My wife asks to see a doctor she laughs and says "i hope you dont mind waiting 5 hours to see a doctor". DENISE, QUIT YOUR JOB. Its obvious you hate it. And when i say she is going to kill someone i mean it in terms of her lack of care is soo high pregnant women may not come to the triage because they are afraid they will be demeaned by her. Women will stay home in emergencies because they feel like she will send them home. Whipps Cross please do something about this woman. Btw all the other midwives are SUPER cool and nice and attentive and funny and sweet. Its just Denise. Midwifery is not for you Denise.

Appalling experience, labour complications due to midwife errors, no guests allowed to see baby, restricted times for the partner to come into ward, midwives expecting first time parents to know everything about nursing a baby, no support whatsoever just arrogance and looked down at for struggling without support after having our first baby. Every time someone walked into our area we always hoped it would be a student midwife as they were so much better, friendlier and supportive somehow than the experienced midwives. It just shows that experienced midwives really don't care anymore, rude, arrogant. Midwives not doing their jobs properly led to complications that meant the mother had to go onto a hormone drip and a much more painful labour, after we told them several times that her waters had already broken, they only finally believed us 3 days later when they could feel the baby's hair and it became an emergency situation. This meant she had to take an epidural regardless which 1 year later has led to back problems. Something we are currently having to go back and forth with our Drs over. Their carelessness also led to our newborn baby being born with an infection and had to stay in hospital for an extra 3 days old. Our baby had to have a cannula at 1 day old because of someone else's mistakes. I was fasting during Ramadan and I was not allowed to eat after my fast due their rules on not being allowed to leave and come back in the evenings, so in order for me to be there for wife and baby I had to starve myself. There's just no flexibility whatsoever. If having a baby is a big dead to your family, don't expect them to allow people to visit. First time grandparents, great grandparents, aunties and uncles had to wait until we got home. Again a real shame as we wanted the great grandfather to perform a religious sermon at birth for his first great grandson, a moment that is lost forever as it had to be done within a day or 2. We had a car parked in the car park and was told we had to buy a ticket every day for our car parking to remain valid, I wasn't allowed to leave to buy the ticket in the early morning as I wouldn't be allowed back in, when I asked the midwives if they would let me come back in they said to just risk it as traffic wardens don't usually come at that time. Very unprofessional for staff to tell patients and their families to break their own parking rules and risk getting fines. I think Whoops Cross need to looks at the trend of those living nearby and choosing to give birth at hospitals that are further away and realise how avoidable they have become. It's definitely the case as we attend local baby classes and so many locals had their baby elsewhere, if only we knew beforehand. I would say the best groups of staff we interacted with were Student Midwives, Drs and Consultants, everyone else was so unprofessional and careless.

Overall a traumatic experience with the maternity/antenatal team. I will be making a formal complaint for an unapproved sweep and acquiring bed sores after 2 spinal blocks which rendered me very numb. Basic rights violated and basic care standards not met. As for staff, the majority were cold, indifferent and refusing to listen to me - as I begged for advice during my 60 hour labour. Each seemingly with different opinions on next steps and extremely judgmental attitudes. In an environment where someone is so vulnerable and relying on expert advice and care, it was astounding and ultimately traumatic, to come away feeling worse off from lack of care and terrible treatment, than from my 60 hour labour and subsequent c section.

I gave birth to my first baby at the end of 2020 and couldn't fault my experience. I was able to have a water birth in the newly renovated midwife led unit and it was clean, modern and I received excellent care from two midwives and a student midwife. I stayed in overnight in a private room, my husband stayed too, which had been one of my biggest worries due to Covid, and I was looked after so well I felt like I was in a private hospital. Every single midwife/member of staff we interacted with during our stay was polite and professional and couldn't do enough for us. Thank you very much.

Unprofessional rude staff at antenatal whipps cross Scaning department. No idea what is the problem in this department forgot to check my wife scan for three hours even went to lunch or break over almost two hours and despite this waited hours just for First Scan. Total mess and total unprofessional. Even asked for complaint form but not given. please please dont ruin your pregnancy experience here. Avoid at any cost.

WORST ANTENATAL TEAM EVER. NOTHING is organized. NO system. Everytime i come for an appointment i find out they have missed out some bookings, not given me injections i needed months ago, not completed paperwork required. Incredibly stressed after each visit and in tears after some too

Terrible experience with this maternity unit. Waiting time was hours! There’s more horrible midwives than there are nice and they don’t listen to you at all which is so bad because it ends up putting you and your unborn baby at risk! The night midwives are worse! Very rude midwives, lack compassion. I had this experience recently I was admitted for 13 days. The midwives over intervene with your baby, I understand they’ve all had training at different times but they all tell you different things and try to tell you what should be doing with your baby and how to care for them, whether you’ve asked for the advice or not. My baby had to go on antibiotics and one of the doctors didn’t want to explain anything she was injecting my baby with or what she was actually doing while she was poking him with a needle several times on top of that she was extremely rude to me and said I was a problem and no help for asking questions of what exactly she was doing with my baby! As a whole worst experience of my life! Please avoid this maternity unit and travel if you must! Plus the toilets and showers are filthy and extremely small. Avoid!!!

Whipps cross maternity ward at mulberry ward the night shift staff are the worst. Prior to having the baby everything is amazing from the appointments to the labour ward the staff are caring empathic and have time to answer any questions and always have a smile on their faces. But when you have your baby and you end up in after care especially the night shift staff it’s absolutely ridiculous. They do not help you when you ask questions guide you or check up on you. All you see them do is sit on there computer and when you go and ask a question they say I’ll come to you but never do. Even if it’s a simple question they can answer straight away. The management team really need to start teaching there staff how to have passion especially in after care night shift or ensure they have the right staff on board. If you are a first time mum Whipps cross maternity until after care at nights is amazing if you staying in for the night don’t get your helps up you rather look at google for help or speak to the cleaner to assist you. As you would get further more with them then your midwife!

Absolutely shocking antenatal/Maternity service. Would not recommend anyone to sign up with them, look elsewhere as you won't be getting any support or help.

Midwife centre v efficient but quite process orientated. My first meeting was all about sticking data in a system without much of a personal touch. There wasn’t much invitation to ask questions and instead I was just given pamphlets and sent on my way. The obstetrics department seems like a black hole. I’m questioning if it actually exists! Everyone else in Whipps cross answers the phone, but despite calling their appointments centre every day for a week at different times, no one has ever answered. And when directed through the hospital’s switchboard, the same thing happens. Utter Madness

MIDWIFE OLASOJI : I had been to my lowest in life and had reached a point to take my own life while 8 months pregnant. I ended up unconscious in hospital. Was treated and cared for with the most precious doctors, nurses, midwives and social workers at lister hospital in stevenage. That was 2017. I have recovered fully. Though my medical records still carry the information of mental health. July 25 2020, walked in the triage whippscross to meet this woman, I mean midwife OLASOJI, only for her to tell me that I wasn't in labour after she checked my urine samples. And that I was just having contractions coz I was dehydrated. Until today, I don't understand how you can tell if someone is in labour by sampling their urine. She kept me on baby monitor for which seemed forever at that time as I had been in labour for 2 days. I tried making her understand that I was in alot of pain, but didn't care at all. At the other I asked her to give me painkillers, she said no. I asked her to call me a doctor, she said no still. She told me that I needed to turn and lie on my side, I told her I couldn't as my body felt too heavy and numb. She told me, if I didn't corporate, she wouldn't help me. I told her I just couldn't as I was feeling alot of pain and my body felt too heavy. She ask if she could find someone to help me turn, which I replied yes.when the lady to help me came in, I explained to her that I was in alot of pain. She tried to explain to OLASOJI, in return, she told the lady that I was mentally ill and she shouldn't listen to what I was telling her. I was very flabbergasted. I didn't know where the comment came from. I started crying and throw away the baby monitor she's given me. I just begged the lady she had called to help me get out of there. When she saw me crying and in distress, she asked if she could examine me, which I replied " yes please ". After examination, she said the baby is near and she rushed out to call the delivery midwife sollerova who helped me deliver plus the student. I explained to her what midwife Olasoji had said in the triage. Her response was " don't let people upset you. You are in good hands now". I had my son few minutes later. I explained the ordeal to my health visitor, and she gave a contact number to fill a complaint against midwife Olosaji. After supposedly " investigation " by whippscross hospital governance team, they sent me a letter that OLASOJI denied such events happening. My worst nightmare ever from the people that should make you feel better.

I had to provide a One star rating otherwise wasn’t able to post my review. If I could I’d give whipps cross maternity unit a minus 5 star review. If you have an option.. avoid this hospital at all costs. Your putting the health of your unborn child and mother at risk. My wife was induced for labour at 6am, which if you don’t know, speeds up the labour process, causing a great deal of pain. As per the protocol after induction you should be moved to the birthing unit within 6 hours. We are now here for over 12 hrs and counting, awaiting the availability of a bed at the birthing centre. 12 hrs without the option of epidural! It’s an absolute shambles at how badly the hospital is run I’m disgusted that people can be treated in such an inhuman and careless manner AVOID AT ALL COSTS

Just come back with the worst experience for my first baby scan. The midwife was very cold and rude, treat me like I am not a human. She didn't want to tell me the baby gender but she started to telling me that maybe my baby will have disabilities because she wasn't able to measure the legs! Be very careful because these kind of "professionals" can ruin your whole pregnancy!

My wife recently gave birth at whipps. Although they were severely understaffed which made it difficult for them to deliver a adequate service. The reason I'm giving 5 stars is purely because of a midwife called Judy who was absolutely amazing. Her care for my wife after birth was above and beyond anything I have seen in the nhs. Thank you Judy for taking such care of us after a traumatic birth. You are truly amazing and I hope we more midwifes follow in your footsteps. I can't list the number of things you did that truly left me speechless. Being a health professional myself I realise that Showing patients care means more than anything else I can offer.

Can’t speak highly enough of the care we received at Whipps X in March ‘23. From the antenatal care right the way through to postnatal, the experience has been overwhelmingly positive. The staff are kind, compassionate and reassuring - as ever my birth plan didn’t go to plan and I was terrified about the unplanned C section, but the staff were incredible - I felt listened to, informed, cared for and respected every step of the way. The postnatal breastfeeding support continues to be excellent too. We weren’t sure which hospital to chose initially in the area and are so happy we made this choice. Thank you Mulberry Ward ladies and Barbara who supported post-surgery in recovery dept too!

I went in with Covid and can honestly say, hand on heart that service and treatment I received was amazing. For obvious I was put in a room on my own in the Labour ward & was tended to by the most helpful and friendly nurses and consultants. We must remember that the NHS is a free service and that these people risk their lives for us daily.. for the most these healthcare professionals care and when they care, it shows. If we treat them like human beings, they’ll treat us in the same way. 100% happy patient.

Very unorganised... They don't even know when your last seen... No clear directions of where next appointments arebased, I'm very worried to give birth here! They didn't even have me on the right midwifery team and everytime i ring there is no answer. TERRIBLE! May just give birth in another hospital on purpose cause I'm very worried esp reading other reviews now. I want my own room not ward but you can't pay for private rooms anymore.

After reading quite a few bad reviews, I was a bit scared of giving birth at Whipps Cross. I had a difficult birth and me & baby had to stay in hospital for 2 weeks. The midwives were just brilliant - kind, encouraging, caring and friendly. I can not thank them enough for all their support and patience. They work so hard!! The rest of the team (paediatricians, doctors, cleaners...) were also lovely. Of course you might come across someone having a bad day, but overall I cannot fault them. The only downside to me was the fact that the premises are quite dated...Not an issue if you stay for a day or two, but not great if you are there for a long time.

I had a good experience with Laura she has been my midwife during my pregnancy , she was very supportive , kind and patient , and was always there for me when I had any questions or needed help . Also when I was admitted to the hospital the service was good I would like to thank especially Sara . I really recommend this maternity unit .

Worst hospital, when it comes to maternity, untrained nurses and midwives. Lack of clarity on procedures. Hold you in hospital for wrong excuses. Some of them midwives are Rude, they treat you based on racial preference.

Antenatal appointments I was constantly chasing up to know when my next appointments were.. Appointments would be made already for me but there was no communication from their end to inform me I have an appointment booked. On two occasions, I was sent cancellation appointments letters for appointments that I didn't even know were booked! then they called to ask why I haven't attended to the scan that was already cancelled, reception lady's forgets to check you in so you end up waiting 2 hours for nothing, i have twins and they booked me in to see me every month, witch was wrong because twin should be seen every two or three weeks, then when this was sorted they put the wrong type of twins this maternity unit is a nightmare !!

I had a private scan at week 7 that didn't show a heartbeat. On recommendation of the private clinic and my GP I got in touch with the EPU at Whipps Cross, who told me that if I don't have any symptoms they wouldn't see me and I have wasted my money as I don't know any more than before the scan. There is nothing they can do for me. I brought the private scan up during my first midwife appointment, stating that I'm really worried, feeling like my pregnancy symptoms have calmed down and feel really alone in this situation. Again I was told if I'm not in extreme pain or bleeding I can't be helped with my situation. I was advised I could pretend to be in pain and the EPU will see me. I have now found out at my 12 weeks scan that indeed I have a missed miscarriage. I know this had to happen medically and I understand that there was nothing the hospital could have done. But the emotional stress I am put under because nobody listened to me or wanted to help me is unbearable. I'm however very grateful for the doctors and nurses at the EPU who helped me after the miscarriage diagnosis. They were patient, helpful, caring and made me feel less alone and sad.

my wife had a great experience in maternity department of Whipps. All the midwifes that Me and my wife seen were really kind, Highly recommend Whipps maternity for mother’s looking for a hospital.

My wife had very positive experience with all the midwives especially with Golda Nyarko she was the agency midwife , she was responsible for delivering her baby and she did a great job .

Antinetal department , does anybody answers phone call at all ? I been calling 4x times ! It keep ringing and ringing but no one seems to pick up .

the biggest incompetents I've ever seen in my life ruined the health of my wife and my baby. for more than thirty hours they couldn't get our baby out and he got a very big blood infection we still don't know if he can get better

Word service not on time waiting time very long & service for pregnant women

I chose Whipps Cross for my maternity care and the care I received was fantastic. I saw the same community midwife throughout my pregnancy and she was fantastic. I was lucky that I didn’t need any extra medical care, only some additional testing to rule out gestational diabetes and one monitoring session right at the end and these were carried out professionally and reassured me that everything was fine. The care I received during birth was great, very professional with kind and supportive midwifes. I spend one night on the maternity ward to wait for baby to have her checks the following morning. I was seen promptly and discharged at lunch time. The follow up care I have received has been great so far too, again I have been lucky not to have any major concerns regarding recovery/baby’s development but I have been made aware of lots of support options should I need it. Highly recommended.

Terrible attitude. Unsafe, rude and unsupportive of expectant mother. Overhead midwives moaning about patients. NHS expects to be clapped every week but delivers horrible service. Worst public health system out of any of the CANZUK nations. Turn it off at the wall.

Given birth twice here. First time - no problems whatsoever and this is what made me choose Whipps Cross again this time... Worst decision ever. Let's start with antenatal appointments... I was constantly chasing up to know when my next appointments were.. Appointments would be made already for me but there was no communication from their end to inform me I have an appointment booked. On two occasions, I was sent cancellation appointments letters for appointments that I didn't even know were booked! GTT blood test... I was waiting 2 hours to then find out that I wasnt even on their appointment list. A week before I give birth (10 days before I write this review), I'm told I have pre eclampsia so they'll have to induce me at 37 weeks which is fine with me. So I've gone in for induction.. I'm then left waiting for two whole days before they induce me. Fair enough there's emergencies happening etc but where is the communication with me as to what is going on with my care?! I thought I was told I have pre eclampsia! Come handover time and I could hear all the midwives exchanging pleasantries with one another and talking about their social lives. For a lot of them, it's 'just a job' Let's talk about a certain midwife. Her name is Patience. The day before induction she happens to be the midwife looking after me throughout the night... We started off well and then she says she wants to do BP check and baby obs on me. She asked me if I needed the toilet. I said no I'm fine as I've just been in the last half an hour. As soon as she's about to put the straps on my belly, I felt the sudden urge to pop to the toilet. I was apologetic and told her I need to quickly pop to the loo. She kisses her teeth at me and says "HURRY UP!". How dare she?! I had to tell her to never kiss her teeth at me and that incase she had forgotten I am PREGNANT with a baby pushing down on my bladder so my urges to wee would be a lot more frequent than hers! The next night when I was getting induced, unfortunately Patience happens to be my midwife again. Patience was present when the doctor broke my waters. I was also told that once my waters have been broken my midwife will be present in the room at all times as I'm a high risk. The doctor broke my waters (no problems with the doctor by the way) and patience then turns the light off and leaves a tiny lamp on, shuts the door and leaves. Not ONCE did she check on me. My delivery room door never opened! Luckily I had a birthing partner. I was not left the call bell next to me so if I didn't have my birthing partner there was no way I could've called anyone into my room when I was fully dialated. My birthing partner had to run out and call for Patience but she was nowhere to be seen. This is 2 hours after my waters had broken. Another lovely midwife called Laura ran in. Another midwife walked in after her but she just stood on my left side and just put my baby on my chest and then left. Laura was AMAZING!! Laura delivered my baby, delivered my placenta, did baby checks, cleaned up the whole room, got me and my birthing partner a hot drink and took me to my bay in Mulberry all with a smile on her face! As I was about to leave the delivery room, lo and behold Patience walks in and congratulates me.. She was apologetic and said she had gone on lunch... What for 3 hours?! Midwives like Laura put their hearts into their role and deserve so much credit for it. Midwives like Patience certainly don't and I will never understand how women like her could even be a midwife. I will definitely not be using Whipps Cross anymore. At first I thought its maybe covid-19 that's thrown the level of care up in the air but it's not! This isn't your everyday headache that women are going in for.. We're giving birth to a human being and if midwives don't understand our vulnerability at the most crucial moment of our pregnancy then I don't know who will!!

They don't let you leave after your baby is born and keep you in for days when the baby test only takes 40minutes. They refuse to let you go home so I advise home birth if you have no complications

My partner had preventable and unnecessary surgery when delivering her child. The midwife abandoned us in the delivery room when we needed her to monitor contractions. She failed to assist her with pushing the child. There was not enough competent assistance available. We were abandoned. There was an option to administer a cesarian to avoid episiotomy however, the midwife had left us alone in the room coming only look at the dopler machine and leave. Many times the machine had become disconnected thus not showing accurate readings and baselines. They missed an opportunity to intervene and allowed 14 hours to elapse before late intervention, requiring excessive surgery to remove the child. We had a conveyor belt industrial mass-production-like delivery of a baby. Generally speaking the service was far bellow the world class slogan we are used to hearing about. At this point she is supposed to be discharged and she still has a cateter in her hand and no available doctor or nurse to have it removed. Like so many things in this hospital, procedures are left too late and intervention occur too late.  Generally speaking, the staff is rude and discourteous.

I gave birth at Whipps Cross in early August, just before the Lilac Birth Centre reopened and in general was very happy with the care I received. However, there are a few things that could definitely have been improved. Initially the midwife in triage seemed reluctant to believe I was having contractions when I initially went in after my waters had broken. However, she was thorough with her checks and admitted me straight away when I returned to the hospital just a few hours later (I was in active labour at this point). Unfortunately I was unable to use the birth pool (I was given a couple of different excuses as to why I couldn't. However, I now know that at this time the only pool available was a temporary one, which take some time to set up. This should not be a problem anymore). I feel like I was very lucky and had the most fantastic midwives during labour (Laura and a student midwife, Mollie). Both of them were absolutely wonderful and I couldn't have asked for better care in this respect. After a relatively straightforward labour our daughter was born suffering from breathing difficulties and a crash call was raised. The team of doctors and nurses who came in to help were all brilliant. Our daughter unfortunately had to spend a night in Special Care and staff here were superb. I felt like we were well informed on our daughters condition and the staff made us feel totally at ease. Additionally, despite Covid both my husband and I were able to spend as much time on the unit as we wanted. Our daughter was discharged from Special Care after one night and both her and I were moved to the Mulberry Ward. Unfortunately we were here for a week. This was extremely tough - the ward is in an extremely tired state, it seems to be short staffed and there seem to be some clashing opinions between the midwives and neonatal nurses/doctors (I was told that this is because whilst SCBU/NICU has been relocated to a different building they need to ensure there are staff in the main maternity building to answer the crash calls, and therefore these staff have been redeployed here. They seem to have very different ways of dealing with things and on a couple of occasions I was caught between their differing opinions). Staying on Mulberry Ward wasn't a particularly pleasant experience, particularly as this was during a heatwave. It was made harder still by the fact that no visitors were allowed - something I feel should be addressed ASAP, particularly for those who face extended stays here. Other hospitals are allowing visitors, and were at this time, so it does feel like Whipps needs to address this pretty urgently. As expected, the food is pretty dire and I was shocked at the lack of any fresh fruit/veg available. That said, the care we received on the ward was fantastic. The staff were extremely thorough and my daughter and I both had regular observations. I was kept informed and felt like I was given a lot of help and advice with feeding etc from the midwives and the nurses. Pretty much everyone I encountered was friendly and helpful, particularly the daytime staff. Overall I was very pleased with my experience and think the staff are wonderful. With the new birth centre and the renovation work taking place at the hospital I think that Whipps Cross will be a great place to give birth.

My father was taken in to hospital suddenly yesterday and with quite concerning non-covid symptoms. Today I tried for 6 hours to get hold of AAU. I can fully appreciate that the hospital is busy and that there is a lot to do. We as a family are trying to work with the hospital to support my father, however can't do this if we can't communicate with them. When I did get through the person I spoke to wasn't particularly interested. I have to admit, I was not exactly left in a state of shock at the attitude as I have not found staff here to be particularly helpful at all. PALs is pretty much ineffective most of the time. Please, if you have any other alternative, I would highly recommend avoiding this hospital at all costs. Cab it over to another one if you can.

4 hour to wait whit 4months baby whit high fever vomiting aggresive a gp doctor see her, baby vomiting cring in front of hem his reaction was , smile and not wory after 4 houre send as to emergency children and advise as that is better to go home because is gonna be a long way because is bussy!! After another hour of waiting Wii left because nobody gives a f... GOOD JOB !!!

Midwife was shocked after whipps maternity failed to contact me after my bood test results, meaning she has had to carry out further tests. Appointment letters are never sent and you have to call to find out your appointments and hope you get through. Wildly incompetent.

A patient was unable to breathe in A&E, both receptionist and nurse was told and the patient was advised to wait. Absolute joke, is he supposed to wait to not breathe? Bare in mind meanwhile the receptionist were all chatting about shifts and all that nonsense

I gave birth in Jan 2020, and it was a beautiful experience. Midwifes, nurses, doctors, the ladies who brought me food...nearly everyone I've met was wonderful and caring. I was even lucky that I was by the window in the maternity recovery room, and I've seen an amazing sunrise with my baby in my arms. The hospital is just next to Epping Forest, so lots of green around.❤🤱

I had experienced 2 births at whipps cross, both were a good experience. Especially in the birth unit everyone so helpful and reassuring. In aftercare definitely has been some improvements from my previous experience. I think the main issue is that nurses are constantly understaffed.

4 stars out of 5 because of one midwife that let's put it that way. She shouldn't be a midwife with such a personality and the way she treated me! Over all I was taken care by a lots of amazing midwifes, doctors, nurses and students. They all changed the way I remember my birth and how I felt after this bad experience with one of the midwife. We had a lots of complications. I was induced and in labour for 56h. All ends up with emergency c-section due to my kidneys failure and I got sepsis after all. We spend in the hospital almost a week. Big thank to you all of midwifes, doctors, nurses and students that give us so much support and help. You took care of us and you were able to help with all questions, concerns and breastfeeding. I am a first time mum and honestly this experience was great (expect this very rude midwife). I hope that next time I will see you all again.

Exceptional experience here having my baby boy. We needed sensitivity after a previous bad experience and all the Midwives were supportive and understanding. Nice job WXH Maternity.

Run away from this hospital.

I am here with my partner and we had midwife Denise today. She was amazing, very friendly, caring and bubbly

Midwives on the labour ward are full of empathy and understand the values of pregnant women in labour. They go above and beyond to keep women and babies safe.. the midwives on my stay went passed their break and lunch times and some even go above their stay to show care and empathy. They respond quick to emergencies and work very well together with other staff. Kyra, Shannon, Camilla delivered excellent service in the labour wards and lilac birthing centre.

We are so pleased we chose Whipps Cross to deliver our first baby. From the booking appointment right through to being discharged from the Diamond midwifery team, the care we received was fantastic - professional, personal & compassionate. The Diamond Team were wonderful throughout my antenatal care and we took advantage of the Birth and Beyond and Active Birth workshops which made us feel prepared for baby’s arrival. In terms of the hospital itself, we received excellent care from all of the midwives, students & doctors. Fiorenza & Joanna delivered our gorgeous girl and listened to me and my wishes keeping the space calm. Panos, the doctor, also was fantastic and made me feel safe. Waiting times were occasionally long but not unbearable and expected when the NHS is so stretched and midwives are in short supply. Should we have another child, we would not hesitate to use Whipps Cross again and would recommend in a heartbeat. Thank you.

Incredible care - from from start to 'finish'! I feel very lucky to have had my baby at Whipps. The staff on Lilac, labour & Mulberry wards were phenomenal, to put it lightly. We had a weeks stay in the end which gave me all the more time to appreciate the nuanced details of the service: wow! My only request is that funds are found to replace the toilet seats on Mulberry ward please!! Thank you to all the staff in the maternity & antenatal units, a special shout out to the cleaning and maintenance staff too who do a fab job keeping the hospital sparkly and shining... :)

I had incredibly wonderful service. The whole maternity unit: Triage >Mulbury ward> Labour unit are incredibly competent; they understand their roles and how to handle patients with problems, like me. Very impressed, and I want to thank you guys for saving my life.

My fiancée hasn’t give birth yet but definitely we will change the hospital.Horrible rude receptionist at the maternity department.Midwives rude not asking or answering,not picking the phone and that is always! Everything from the signing was so hard ,the staff seems like they do not want to work .Avoid if you can horrible impressions everywhere and with everything with this hospital

We spent two weeks at Whipps Cross Maternity Unit, first in the Mulberry ward for pre and postnatal care and then in special care baby unit. Before giving birth I was particularly nervous about the postnatal experience, but turned out I didn't need to worry, as throughout our stay the staff (midwives, nurses, doctors, catering team, everyone!) were all wonderful and kind. Although they were clearly very busy and the NHS is under great strain, they always took the time to help with any questions and we felt well cared for. The building might have seen better days but the care is first class. If we have more children we will happily have them at Whipps Cross.

Don't let the dated decor and cramped environment fool you, the team and support at Whipps have been fantastic. The team at Whipps were exceptional when my wife and I were in for the birth of our baby boy, we used the birthing pool and everything went as a good as we had hoped. As I mentioned the decor and environment is a little old and dated but I believe that is being rectified with some major refurbishment work going on, I am sure once complete it will be a fantastic environment.

I am so desepointe . I just had my 16 weeks appointment and they put me to a different midwife, different team and they didn't even had my blood results , they didn't have nothing. Everything was a mess. How this can help a pregnant woman???? How is even possible????

I've had 2 babies at this hospital and there are some amazing and supportive midwifes at this hospital, both times I felt fully cared for. The most memorable people were Jardine, Khadijah and Joe. They are truly an asset to the hospital.

Had my baby on the 22 august by c section and had the most incredible team help me deliver my baby, the anaesthetic doctor Isabel and her team were amazing and so lovely thank you so much for all your help and support

My 35 week pregnant wife was interned for almost 4 days due to heart related issues and her experience was a dreadful one, some of midwives were so cold and rude, they showed little sympathy for those in pain and they constantly forgot about the patients. My wife had to constantly beg some of them for attention. In a few weeks my wife has to return to give birth in the hospital but this is something she does not want to do as she does not want to face some of the vindictive nurses. Her criticism is not only applicable to the midwifes but also to some of the doctors who were not clear in their explanations and visited too infrequently. The system maybe affected due to corona virus but there was no system in place to keep partners informed of their spouses progress. Even promises from staff to call back with information was routinely ignored. Most people go into hospital and return feeling better, in her case she entered the hospital and left feeling much worse and with her initial heart complaint. It is not easy to make a complaint and I was extremely fortunate that the head midwife overheard my battle with the reception staff before any progress was made. She had to threaten to discharge herself before any action was taken.

I was so pleased with the services in whipps cross hospital. I gave birth there without any complain. All midwifes and staffs are very friendly, soft manner and experiences, they always be with me as my husband wasn't allow to join in the labour due to covid 19. The rest room is awesome, clean and modern. Massive Thank to you guys ♥️

Have been waiting more than 3 hours to see doctor or midwife for 39 weeks pregnant woman ... Still don't know how long could be !! !

Worst service, constantly reminding the nurses what they should be doing. Excessive waiting times with no up date whatsoever. When you ask for information, they respond as if you are a child who does not understand english. Avoid this place

I had to wait 3.5 hours to talk with triage midwife but still they didnt pick up phone. .It was a very important phone call as I am 20 weeks pregnant.

Sadly, Mulberry Ward where you stay after birth has unbelievably insensitive and rude nurses. I do not understand why such people chose to do what they do. To treat women who just gave birth the way that I have experienced and observed over a week spent there, was shocking. 90% of staff is so awful, unhelpful, insensitive to any new mothers and postpartum stage. There is 10% of nurses and staff who are just angels, the main food lady is sweet, Becky is amazing, the young tall lady who checks everyones BP - (I am sorry I dont recall names) these are the only people who cared or listened to anyone - sadly it is just a handful.. Over the week of my stay there I have been seen by many nurses and staff who on several occasions brought me to tears saying literally such things as 'you do not know how to take care of your baby' - It was my first baby and I am young so they obviously gave so much unsolicited advice, thought they can push me around not knowing I have a lot of infant experience, my baby was most well behaved infant around who fed well, was changed on time and was doing great. Somehow they managed to make me feel worthless, bad mother. Do not count on getting any sleep at night, not because of necessary night health checks or your neighbour moms and their babies but extremely loud staff who shouts, screams and laughs very loud all around the corridor and rooms! Around mothers who need sleep so much.. My blood pressure was sky rocketing during my stay and immediately came back to normal after return home. This is just a piece of information, I could write a book about all shocking things I experienced and witnessed.. The worst experience...

I had the baby recently 🙂 I have got a very good care during the pregnancy and the delivery, and the postnatal period also. All the doctors, nurses and midwives were extremely helpful. I am grateful for the nice birth experience 🙂 Thank you very much!

I was very pleased with my experience in maternity unit and I couldn't have asked more.The midwives and doctor, especially in labour ward were absolutely amazing and supportive.They gave me lot of attention, support and reassurance through my labour despite how busy they were..just cannot describe in words how truly fantastic they are..I've been given lots of advice, information and help during my stay there. The best recommendations.

Throughout pregnancy I was pretty dubious about having my baby at Whips Cross as some of the reviews I’ve read on here have been terrible, plus I’d had a few off putting appointments regarding disorganised and impersonal/slightly rude staff, trouble getting through on phone lines, yet I can probably put this down to the terrible strains that the NHS has been through this past year as well as many changes and upgrades that are occurring at the hospital at the moment. Basically when it came down to birth I really couldn’t fault the staff and the maternity department. Mine and baby’s care was fabulous, staff were so on hand, confidently direct and engaging, did a great job and made me wonder why I’d been so anxious about birthing there. Fair enough it’s not the most modern of wards but upgrades are in the pipeline and at the end of the day the most important thing is about yours and baby’s safety and that you’re in good experienced hands on the day. A massive thank you to everyone involved in delivering my little Sadie.

Very clean, professional and caring staff during my experience having a baby here. Would highly recommend. Some reviews complaining about having to wait or no one responded but they forget this is a hospital so they should expect delays. Next time go private if you can’t hack it. Will defo go again for future.

I had my son here in 2015 summer, i was induced and it was my first time. The experience for indiction could have been better surely if i didnt have the most horrific midwife/nurse. However she was the ONLY bad experience hence i havent lowered the rating, and I am hopig shenisnt there anymore because if she is I will surely point her out to the staff and make a fuss about her as she was unbelievably forcive and rude about having the induction tablet. The prenatal and aftercare was actually brilliant. I was taken to theatre and the anaesthetic doc, I could never forget her she was amazing and soo helpful and by my side until they had completed stitching. The midwives and nurses helping me throughout labour and delivery were also good except the initial one. The post natal care was amazing, there was one particular midwife who gave the entire ward a comfy and homely atmosphere, she took the time out to come and sit and talk to me, make sure i was okay. She encouraged me to take a shower whilst she would watch my son for me. It was blessed. I hope some of these amazing staff members are still there. Am going back there now after being at st Marys in paddington :( and have decided to self refer to whipps cross for this new baby.

I had a great experience and was very well taken care of. Although my baby was meant to have turned in the delivery position after discovering her breach position in my late pregnancy, she did not actually turn. I went in for induction at 40w+12 and refused it, as did not want to interrupt the natural process. I asked for a sweep instead which I had previously refused. This is when the midwife figured out something was wrong - she was in a breach position before week 40 and the midwife thought she turned however this did not happen. My baby was the first one being scanned with a little hand scanner and they found her head crown in the upper side of the bump. I did not like the labour doctor's attitude trying to convince me to get induced, who was so negative in presenting the facts to me as if I was about to kill my baby. However Dr Gorry who took over was amazing. She performed ECV on me very carefully which was sadly unsuccessful. She then looked after us during the emergency c section, all this while explaining every step of each process and all the risks involved in an empathetic way. The surgery was a success of course and all the doctors were amazing explaining everything they were doing to me. Although being discharged took 3h as the evening/night had started their shift, overall the Whipps Cross maternity team was amazing at handling us and making sure we were safe before being discharged. Another let down was the night shift - midwife and student - who were unable to offer any breastfeeding advice sadly most probably due to lack of personal experience, both being very young. The student attended all my calls and I've seen the midwife only at the beginning and end of her shift, which is not necessarily a bad thing. Huge thanks to everyone who looked after us, from the ladies changing my baby and the bed sheets to the doctors and midwives present there for you any time!

Excellent dishes

pretty good service.Nit and clean and staff are helpful

Amazing Staffs!!!!!

I had a bad experience at Whipps Cross Hospital Triage Area. I waited Six and a half hours to complete my check up. But the midwife (Isioma) took care of me. He is very helpful. Thank you so much isioma it helped to recover mentally faster and feel safer overall.

The guy in the reception was extremely rude. Went there to have my blood pressure checked and he gave me rude comments.

I left a review a couple of years ago that wasn't very good, I recently gave birth again in whipps and I have to say I had a good experience this time around with the midwives, I wasn't in the hospital long 4 hours to be exact and my midwives were friendly and helpful and 1 rushed herself to help me out by doing paper work she didn't have to do to get Me out of the hospital quickly, I had to get home to my 1 year old, I am so great full to her for going past her duties to help me do that. Thank you midwives :)