If you are black don’t bother going to this hospital. They’ll look at you as if you’re not sick and don’t require attention. They only approach you kindly if you’re dressed well and reach the European standard. As soon as I got in they ask me what doctor I was there to see and told me to wait in the waiting area. Multiple staff and healthcare assistant walked passed and didn’t even ask me if I was ok as I was looking them in the eyes hoping they would approach me but asked the wh*te girl next to me if she was ok and needed any help. I honestly felt soo sad as I thought I would be treated better as I’m paying for their service. I then approached the staff and asked them why has no one seen me and they was surprised that no one saw me. Watching people come in after you’ve been waiting for long and they get seen before you is a traumatic experience. I finally seen a doctor he was nice but didn’t really want to listen to all the symptoms I was expercing in my abdomen he said “ a lot of people come in with the same issues as you it’s not something to worry about “ well sorry my issue keeps me up at night and interferes with my social life IT IS A BIG DEAL for me. He perscribed me ulcer antibiotics, just to find out by the NHS I never had an ulcer. So I was just taking antibiotics for something I never had. Cromwell hospital only want your money. If you said u had a heart problem they’ll probably take ur heart out just so they can charge u £10000 just cause they only see the problem not the root of the problem.

My daughter had major surgery and her pain wasn't managed fast enough. She had three major procedures on one leg. When she was screaming with pain the doctor wanted to call a psychiatrist??? My daughter felt very unsafe and is traumatised by the experience. The after care was like faulty towers but not funny. No pain specialist around. I was told there is only one in the whole hospital. I paid nearly 14,000 for 2 days after care and it would have been safer in an nhs hospital. It was such a crisis I was the one to contact the surgeons secretary to contact the surgeons and begging for help to sort out her pain.

Just stayed overnight for a heart procedure and found the whole experience to be very good, from admission, the treatment and care I received and the quality of the accommodation and food. There was a heat problem on the ward as it was a very hot day by London standards but this was fixed with the provision of 2 fans. Highly recommended.

Took my four year-old daughter to see a private gastroenterologist at this hospital last week, the worst doctor ever encountered, the £300 worst spent in my life. If I had thrown that money in the bin it would have been better spent. I wonder why the doctor we were assigned works in pediatrics as she has no clue on how to treat children, my daughter was so scared that she was crying and clinging to me as she didn't want this doctor to examine her. Not only she was arrogant and treated us like idiots, but she didn't listen to us at all! I had told her that my daughter had problems with her stomach as she complained about it straight after eating and showed me where the pain was. Yet she asked my daughter where it hurted and my four year-old shyly pointed to the bellybutton - and in her report to my GP Prof R. wrote that my daughter suffered for discomfort in the belly button area! Albeit me repeating to her several times that although in that moment my daughter had pointed to her belly button, she had always shown me that the pain was located in her stomach. Prof R. had made her mind up after two minutes in the room and persued the same diagnosis until the end, it was no use telling her again and again that she had misunderstood what I had said, she kept on rephrasing my words to fit her initial diagnoses, I didn't know whether to laugh or cry! And if the above wasn't enough, when she asked us about the deseases in our family she told my husband - who is already extremely worried for our daughter and who lost a very close family memeber to cancer - that he will be more than likely to be getting cancer himself if he doesn't get his condition (which has been in remission for more than 15 years) treated immediately. We left Cromwell Hospital stressed, shocked, depressed and extermely worried. I have contacted Cromwell Hospital to ask them to direct me to the protocol of making a complaint about our gastroenterologist but never received a reply, hence my Google review.

You have to be White with insurance or Arab to get treated nicely, the GP that I went to a few times was very reluctant in caring and advising any further examination, it’s like I had to push him for what was needed. Instead of paying attention to details of my illness and proceeding with any tests necessary he was trying to gauge my wealth and judge me. And when I did the tests, he couldn’t even bother to give me a call to discuss the results but he sure likes to charge 150 pounds for 10 mins consultations which consists of asking completely unrelated questions. When I come up to a hospital like this and don’t have insurance it means that I can/am willing to pay for whatever is need, up to my capability.

Sadly I had an awful experience at this hospital i should have had a ct scan the day before surgery but they forgot so was rushed down on day of major surgery to get it done. Just before being collected for my op, which was a major abdominal cancer op, I was also told I would move room so had to hurriedly repack everything - added stress and which meant I could not find things when I got to the room after surgery. Came to in hdu which was all good but suddenly and hurriedly moved to a ward as they needed the unit for someone else and then left in room without access to the alarm bell and pain machine stopped working. Was calling as loud as I could but no response. Had to phone my sister at home and get her to find the number and call the reception desk to get them to respond to my calls asI was in excruciating pain. As I had done that, suddenly the nursing care became defensive. Took ages to respond and get any pain medication. I suspect as punishment for exposing the nurses lack of response. Specialised care of hdu and surgeons was excellent. Nursing care on the ward truly awful. If your surgery relies on pain management, which I suggest most do, then go somewhere else. A traumatic experience that has affected me ever since.

I was impressed with my brief outpatient experience at the Cromwell Hospital. The reception staff were polite and attentive, the waiting area was clean, comfortable and quiet; the wifi is also free and very easy to access. I was called for my appointment at the exact time arranged and the consultant was calm and very professional.

Come to the Cromwell if you want your surgeon to largely ignore you and forget to take your stitches out. If you want to pay your insurance excess and then get accused of not doing it. Then engage with a complaints system that sends you someone else's medical records along with a half arsed apology. If you want to then try to be the bigger person and just let bygones be bygones and receive yet another email weeks after things have been resolved yet again accusing you of not paying your excess even though you were promised a refund of your excess which you also never received. If you really enjoy being stressed out when you're already not well, if you enjoy dealing with data protection violations and financial mismanagement, I highly recommend this hospital. They have basically put me through hell and continue to do so even after their apparent 'resolution'.

Service at this hospital is indistinguishable from the NHS and obviously much much more costly. Most of the doctors and staff are NHS doctors. There is an argument for "paid-queue-jumping" but really there is absolutely no difference in service. Bupa, I assume you aim for better than this, but your procedures are set in the 1950s with paper getting thrown around everywhere and doctors that are presumably overworked and just not interested in the quality of care they are giving.

Do not waste your money, especially with Nisha Rahman, she is not only rude but also shows off her dedree everytime you ask her a question. I was extremely concerned about my child's condition and obviously I had many questions. But everytime I ask a question she replies, "do you have a degree or I have a degree?" I found this etremely rude and offensive. I looked online for another private consultant and took my child, asked as many questions as possible, they were so kind and informative. But Nisha Rahman, only cares for money thats all I have to say!!!

I went to Bupa Cromwell got a blood test and other test done. I went to the shop Phlebotomy department and it was the best blood test ever done by a woman called Alex. Normally I faint and vomit but this is the first time where I felt nothing it was so easy. I reccommend Alex to do your blood test, the blood test was the best ever.

Horrible experience! My appointment with Dr. Alan Davis got cancelled twice and no one has even notified me. I spent 6 hours in total going twice to this hospital just to arrive and find out that my appointment was cancelled. I will never go back to this hospital, they don't care about their patients.

Good news first: Our nurse Lauren (blonde, brown glasses, tall slim) was the most professional, competent and carrying nurse we met there and who really showed an honest interest in our daughters (2.5yrs) wellbeing and safety. She went the extra mile and we are very thankful for her being at Cromwell Hospital on that day. We applaud her and just wish for more nurses like her. She is absolutely wonderful. Our consultant Mr Morrison is great 👍🏻 he operated on our daughters eye in two different hospitals in 2020 we like and definitely recommend him. The anaesthetist Dr. or Mr Paul James is gold dust! What an extremely kind, loving, understanding and brilliant man with the best bedside manners who is probably an angel walking on earth. I highly, highly recommend him for your child’s surgery if you want an anaesthetist who understands parents anxiety, is very patient and extremely good in his job Bad news: The room had not been cleaned properly upon our arrival. The bathroom was fine but we found old breakfast dishes in the wardrobe were the milk had set to butter. Almost made me vomit but thankfully my husband put them on a tray for a very helpful nurse, I think it was again Lauren who helped, to take it away apologising a lot. The food took 2 hours to arrive and we ate lunch at around 4PM which considering everything was not ideal, we were very hungry. If you call a nurse for urgent help you have to shout and I mean really shout out loud so they can hear you, pressing the button alone doesn’t really work. Our daughter pulled down her eye bandage after her eye surgery and we waited for quite some time until someone came into the room and assisted us. And yes we know that our daughter was not the only patient on that floor. Turned out that they tried getting hold of the surgeon to ask what is best to do. Of course the answer was to put a fresh bandage back on, but the whole process took over 20 long minutes. My daughter was, which is typical after a general anaesthetic upset and did not want to drink milk with her needle in her hand which I understand is standard procedure. Fact was that my husband who has never been there with us during a surgery because the first 4 surgeries our daughter had were in 2020 and everyone knows what that means, thought that we were pretty much left to our own devises. Apart from Lauren who worked extra hard to help us thank goodness. Can there be more Lauren’s please?

This Hospital is a great and massive building , fully equipped with all facilities , but they do not have the right doctors for the right place ! I am sorry to say that for my 2 experience in this hospital , one of the Doctors secretary drove me mad , I give her zero from 10 for her administration work ( Donna Edmonston ) Mr Power secretary , which didn’t send me my clinical report till now over 3 weeks from the time I was Scanned or to my health insurance . although I filed a complaint from her with the hospital patients compliant department ( Daniel Dawson ) he is also a lazy person and since 11 days he didn’t take action in my complaint . Administration is zero in this hospital management is also zero In this hospital , Doctors zero in this hospital , but the building is nice and looks like there is a big investment made but zero managements . I will not make my surgery at this hospital even if it is last hospital in the UK.

I enjoyed the bruschetta with tomato, avocado and feta which tasted fresh. The bread could do with a little more toasting but it was fine. The salmon and king prawn pasta main was well seasoned and the flavour was nice but the pasta was a touch under. Overall quite good. Oh I should probably mention the knee operation was fine, too 😆 Professional staff, excellent facilities.

The pharmacy is a joke. They are SO slow. It's always the same. How about more staff? I hope the rest of the hospital is more efficient.

Avoid at all costs. One doctor was rude, another was spreading false rumours about NHS. Seems like doctors do not have any procedures or quality standards and do whatever they want to scare you to death to rip you off. Now I understand why people generally rely on NHS in serious matters...

Editing my previous review. The hospital has good facilities and the medical staff is great. The only thing that was bizarre for me is lack of sharing of my own reports until asked for and continuous follow ups. I must say the complaints team did listen to my feedback patiently earlier today and assured resolution of my request. My previous review is under mentioned I visited Cromwell hospital recently for diagnostic tests and consultation. I was verbally informed that reports came out to be normal. I was informed by my consulting doctor that I should receive detailed reports in my email as well as snail mail. However, I had to follow up multiple times for my reports which should ideally be shared upon conclusion of investigations.

Staff is highly unprofessional.

This hospital turned out to be a great choice for me and I’d highly recommend them. I’m a very regular traveler and needed quite a number of some important scans etc to be well scheduled and handled quite quickly. The hospital went out of their way to support and gave me service beyond what I hoped. Every department worked well together, it was very smooth working out plans with them, great availability, short waiting times and the staff were all friendly and helpful. The doctors explained everything to me really clearly, gave solid follow on advice and prioritied me when needed. Feom my experience I’d really recommend this hospital.

I came here for Thyroid Surgery and from the moment I stepped in the door I was treated extremely well. From the Receptionist to Surgeons I had 5 star service, they put me at ease and were very professional. I would definitely recommend this hospital to everyone. I would like to thank all the staff that looked after me while I was there.

I first went to Cromwell Hospital to see Professor Sudipta Purkayastha for a foot issue. On that visit, I was impressed by how nice and clean the hospital was as well as how friendly and helpful all of the staff members were that I interacted with. That experience would've been worth 5-stars alone, but the care I received during my follow-up visit compelled me to write this review. I arrived with my arm in a sling, and Professor Purkayastha immediately enquired about that injury. I explained to him that I hurt it playing American football two days earlier and didn't feel like wasting 6+ hours on my weekend at A&E, so I bought a sling to immobilize and see how things got on. He did a emaination of my shoulder and suggested that since I was already at hospital and had insurance, to call my insurance, explain the issue I was experiencing and that a specialist has ordered an x-ray, and get approval for it so that I could know right away how severe my injury was. I got the x-ray, which fortunately showed that nothing was broken and was likely just a bad bruise of my AC joint. It was refreshing to have someone provide help when they could've easily said, "sorry, but that's not my area," and to get the good news regarding my injury straight away. Professor Purkayastha addressed my foot concerns and gave me some physio exercises to do at home to help with my shoulder recovery. I am pleased to report that we have a plan in place to sort my feet, and my shoulder is nearly back to 100% a few weeks later. I can't recommend this hospital and especially Professor Purkayastha highly enough.

I had a freaking/unlucky sport injury accident and moved to Cromwell hospital - I was in severe pain and horrible mind set during my stay but the hospital staff helped me out and did everything at their disposal to make me feel better and comfortable without hesitation. I'd like to take the opportunity and thank all of them from physio, kitchen, house keeping, night and day nurses....

Doctors are very nice, they greet you and you get a general conversation so you feel comfortable. After being treated by the NHS for many years for my skin condition, nothing had improved. Ever since coming here it has improved, and I am grateful for it. Keep up the good work.

I underwent laparoscopic surgery here this past week. Having visited this hospital as an outpatient on several occasions, I've come to known Bupa Cromwell as a very good facility. This past week was my first time being admitted to the hospital and staying overnight. Everything prior to the surgery was fine. The room was lovely and I felt well taken care of. Following the surgery was where the issues began. When I woke up at 8:30 pm, I was extremely out of it and in pain - having just been put under on propofol and literally cut open - and the lead nurse was planning on discharging me the same evening. This seemed unreasonable and I was already overwhelmed by having just woken up. I was then told what happened during the procedure right when I'd just woken up, which, due to the fact I couldn't quite comprehend my surroundings at the time, resulted in more questions than answers and left me in tears. I understood it was late in the evening, but it was hard being given news I couldn't quite understand and then left alone. I was then returned to my room and received dinner. After having told staff on numerous occasions of a food allergy that was recorded on my intake paperwork, received a side dish that 1. I did not order and 2. contained the exact food I am allergic to. When it was eventually decided I would indeed stay overnight as I was still in a lot of pain and completely exhausted (not shockingly), I was rushed out the next morning because it was 'not anticipated I would be in overnight,' despite my surgeon indicating I would be prior to the procedure. Finally, right before I left, I was having the cannula in my arm taken out and the nurse who removed it told me to take off the bandages when I'd be home washing myself. Given the nature of my procedure, in which I cannot shower for the following 48 hours, I asked her what she'd meant and she snidely said "don't you wash your face and brush your teeth?" I really don't like being one to leave a negative review. Genuinely. I can't imagine how tough it must be to work as a healthcare provider at this time. Furthermore, I understand surgeries are just starting again after a hiatus due to Covid-19, and there were some exceptional staff members who did their best to make me feel comfortable, especially a nurse named Anna, who could not have been more patient, kind, or understanding. However, I expected more out of a private hospital and am a bit disappointed in how things were handled following my surgery.

Anesthesia overdose... Luckily, after a few days, everything was fine.

Good hospital but the registration desks are always full and the waiting times can sometimes exceed the actual appointment time. Everytime this seems to be the case. Bupa cromwell you need to up your game if you want to compete with the other private hospitals!

My wife has pre operation assessment appointment today we arrived 30 minutes earlier,a reciptionest accompanied us to waiting area and told us somebody from joint school ( pre assessment team) will be with you shortly....10 minutes later a lovely occupational therapist approaches us politely introduced her self,her name is Vectoroia...explained to us what will happen next and how long it will take Victoria accompanied us to the fourth floor,offered us snacks and refreshments...few minutes Tamara,the physiotherapist introduced her self to us and explained again what will happen and asked to ask any questions we have at any time,we met the pharmacist, the nurse and cardiogram man Everything explained to us in very details..they are highly professional team makes my wife very ready for the operation after they were able to take her worry away..make her very ready for the operation day,plus their professional skills they have the art of costumer service Well done joint school team...I see it is excellent idea pre operative....thank you bupa management for supporting such wonderful idea

The very best expertise and care during a week long stay.

Amazing services with top class doctors and nurses, very pleased with services at Paediatric ward

Didn't really have a choice as Cromwell is where my surgeon works. Can't fault my surgery at all - all went well and recovery has been better than expected, however the care during my stay at the Cromwell has terrible. Left in pain with no painkillers, unlceaned surgery wounds, no food. Staff is clearly doing their best but so understaffed that it shows. Was "lucky" to have my room near the nurses station and heard alarms from patients go unanswered for 1-2min - really helped me sleep..... Never again! Much rather use the Wellington where care as 10/10! Picture of one of my wounds that were left like that for 3 days... I even asked if I could get some material to clean it myself but that was a no. AVOID!

My mother had a surgery done last week, and since then we’ve been trying to have the doctor who has done the surgery with her to see her to checkup on her status and inform us about anything relating to her constant pain and how it is not getting any better by the day. It has been a very bad experience in terms of care and professionalism. The doctor has only seen her once (the day after the surgery) for literally 5 minutes. We have been trying ever since then to get a follow up with him but the doctor is always busy and doesn’t have time to see her to checkup on her. He then requests that he calls her (as a form of checkup) which is really unprofessional because you must see the wounds in person to see how it is. After this, he never even calls or bothers to send an email or even the secretary doesn’t reach back to us to tell us that he won’t even be calling. Absolutely unacceptable and a huge lack for basic means of care. And now the result is that she is traveling back on an airplane and she still has pain in her stomach and she does not even know the reason of this pain.. she has only been checked by a helpful nurse today as a last resort. But still we are not sure of anything and can’t tell if she is even in a good shape to be put on an airplane tomorrow!

Paediatric waiting room small, noisy and crowded and caused by daughter to become distressed. Made to wait over 30 mins for an ECG in empty clinic because the technician didn’t get right message. Charge was over £700 for an ECHO which is over twice the going rate. She didn’t have or need this ECHO yet we have been sent messages by credit controllers, who won’t answer the phone, neither will complaints department

I hope no one has to visit a hospital but if ever in need then this is a terrific full service hospital. Dr Ash was treating my sister and his attention to her care was just perfect. he communicated brilliantly and helped get us on our way.

Food: food is wonderful, better than most of the hotels. Hygiene: I stayed there for one night and was bitten by the bedbugs. I couldn’t believe myself, but it’s only the area that’s not covered by the clothes that were bitten; and it’s exactly the same symptoms that I suffered from a airbnb stay in a foreign country. It still sounds unbelievable for me because the hygiene is supposed to be the first basic thing they should do well. Staff: staff are generally friendly and helpful, however, the operation process needs to be to refined as there are lots of confusion from different teams. And it’s not a good thing to have in the hospital.

My review is for the children's services. I could not fault the staff or waiting area. Waiting times are short to none and the level of professional care was second to none especially given my daughter needed blood tests at just a few months old. No easy task. Very clean and safe. Professional and new equipment and procedures are 100% focused on making the infant comfortable and happy. Feeding room and play area onsite. Cafe offered ample choice of the usual. When I walked through the adult wing however it did look dated and they were wheeling a patient in a bed through a cramped waiting area. I felt awkward for the poor man. The children's wing looked fresher.

Staff are great, food served is fantastic. Having my operation was made very comfortable here. Thank you x

Staff from credit control is extremely unprofessional. It's been over two months since I am waiting them to refund my insurance. Insurance quoted price are exorbitant compared to self-payer prices.

Good doctors specially dr. Palmar nephrology

no doctor was there on duty when i arrived at about 6:30. but they claim they are 7x24.

One of the best and most expensive hospital in the U.K. Friendly Workers.

Amazing staff/service as expected!

I was an outpatient at this private hospital a few weeks ago and the service was amazing. I saw a brilliant doctor who was so understanding and willing to listen to all my concerns which put me at ease. It wasn’t rushed which was also good. The pharmacy gave my medications instantly. This hospital provides an outstanding service and I highly recommend. Thank you!

Great facilities, brilliant doctors and surgeons, nurses who really care about your wellbeing and adminstrators who make the whole process slick. Only issue with the hospital is that some uber drivers refuse to pick up here as they think it is in the congestion charge zone.

The whole process is incredibly slow and poor quality. If you need a PCR test for a procedure, you better call them because they won’t organise it, even though they say they will. My operation was cancelled because the anaesthetist was “stuck in traffic”. Pathetic, especially given the incredibly high cost. Just go to an NHS hospital, they’ll treat you with much more respect and it’s free

The Cromwell Hospital 8s good hospital but not like before Covid 19 , was excellent ,

Working in Theatre here is a complete nightmare. No support from seniors, they are lazy and would rather sit in an office on there phones than support the overworked staff on the ground. There is a big Bullying culture here and a very toxic place to work. Job positions are not given on merit or experience but rather on who knows who or who is friends with the senior. Even with a New manager there has been no visible change and staff continue to resign in high numbers. Be wary of this when applying as staff moral and retention is extremely low.

Appalling lack ok knowledge and understanding , wrong patient notes given on return home , I’ll email you them immediately, and nothing . Cold breakfast , no heating !!! Can’t even prepare a slice of toast .. couldn’t pay for medication on the way out, then they are immediately on the phone for payment ????. Nurses are great just ran absolutely terribly

Absolutely wonderful experience from the minute I got there till I left. Staff were all so kind and attentive during what was a difficult time. Food was good too! A Hospital is not somewhere you want to be, but the service received made it almost enjoyable!

1 week ago today I had an ACL reconstruction at the Cromwell (A somewhat daunting prospect as it was my first ever surgery). I can wholeheartedly say the entire process from start to finish was absolutely seamless. Every individual who I had the pleasure of working with - Dr. Bownes, Mr. Moyes, the pharmacists, physios, healthcare assistant & wonderful army of nurses on the ward - were all exemplary. The professionalism, kindness & level of care they showed me made it a painless experience. I am tremendously grateful to everyone who looked after me & I cannot praise & recommend Cromwell Hospital & their staff highly enough. Thank you!

Horrible phone booking service. An unhelpful, very rude and arrogant man refused to book me an appointment unless I paid for it first, argued that it was not relevant that I had been referred to it by my private medical insurer (even though the insurer confirmed they would settle all amounts with the hospital directly, instead of reimbursing me) and even requested confidential information including credit card details in clear violation of data protection laws. He then proceeded to refuse to call me back in the event an earlier slot for the doctor I was trying to see came up, and suggested I call in every day to check for earlier bookings due to cancellations. But of course, because I have no other hobbies. Lastly, he refused to pass on the phone to his manager for a complaint. Appalling service, and I will now rather die sooner than visit this hospital.

We paid £1200 for half an hour consultation with respiratory specialist. Not much better service compared to what you pay for. Also the hospital charge separately for their commission- money hungry people; at least give a high end service. It was nhs level service

Significant problems on their scheduling system. They say you should come 15 mins early nevertheless you have to wait more than 30 mins after your appointment time. I wouldn’t write this if this hasn’t happened to me more than one time. Other than that, it’s a clean hospital and stuff are good to people.

Apart from the doctor and the main nurse that were awesome, the hospital itself was a bit of a letdown. Nothing worked. We had to call an engineer 3 times to get the tv to work. The heating/cooling system couldn’t be adjusted and so when we got there, it was like being in a sauna. The engineer who came in couldn’t fix it and made it “worse” by turning it into a freezer. We had to request blankets to cover the air con system so that it could no longer blow cold air. We had to keep reminding staff to bring us food or drinks… not the experience you’d expect from a private hospital.

Good experience

I have been a member of BUPA and or PPP since 1964. I have never been treated with such distance as last September

Terrible services of the credit control team. Very arrogant staff for no reason. Didn't get a call back initially after I've left a voice message. I tried to call a week later and they did call back a few hours later this time. As a patient, I didn’t expect to be told on a call back for 2 minutes what I have done wrong (ie calling hospital for a receipt for service by a consultant when there’s no guidance on this available). The staff also wasn’t happy with the way I left a voice message (i gave my full name (the only one with that name I'd expect) and assumed they could see my calling number).

I had varicose vein surgery at this hospital this week and had a wonderful experience. Everyone from the porters, nurses, receptionists to the surgeon and anaesthetist were professional, polite, and personable. I left the hospital in next to no pain and they couldn’t have done more for me. Special mention to Edgar who is a legend.

I bought an antibiotic at the Clinic’s pharmacy for an 8-year-old child, they suggested diluting the powder with water on the spot, what was my surprise and indignation when I opened the antibiotic at home and found the contents of the bottle at the bottom of the bottle, and it didn’t spill!!! Arriving at the pharmacy the next day, they simply added water to me!!!!!! No one knows what its concentration is there. I asked for a new one. I was told to pay for a new antibiotic again! How this is possible is beyond my comprehension. The service is terrible. Just like always, you have to wait a very long time for any medicine!

Once you reach the consultants they are professional, but not even 1 of my appointments were on time, always late. For future I will choose different private hospitals, as this one doesn’t succeed the expectations of private hospital which is quite pricey.

R.I.P George Best🫡⚽️

I had my gall bladder removed 2 weeks ago and was very impressed with the service. Everything was-streamlined and stress free. My only complaint was-when I went for pre op testing. I had 2 strip for an ECG in a cold room and there were no gowns ! But the girl doing the ECG was-wearing a hoody bec she was cold!! Otherwise was-a very pleasant experience.

Bad hospital in world

Today, Monday the 20th of July '20, I walked in with a cut on my left forearm, (small accident near Earls court). Just asked for first aid kit, plaster and antiseptic wipe. Assitants by main door, I guess security staff, were very very nice and assistive., I was taken to nearby desk where two nurses assisted me., Very very big thanks to all of you.,

I am thankful for the doctors for the advice and the treatment that they provide to my sister. Here doctors also provide you with emotional support and the charges are not high.

Staff is is nice and mainly helpful, but queues are lately ridiculous. Waiting for each appointment (even a 15 minute one) around 1 hour. It is extremely disrespectful and there's lack of consideration of people's time. If the volume of patients is too high, they should employ more staff or take onboard less patients.

I guess it was the least informative and valuable full medical check-up in my entire life ( the same time one of the most expensive for my insurance company). First of all, I've been asked to pay directly to the doctor (despite it should be covered by insurance) +got charged more ( because the doctor sneaky called the appointment as a cancer treatment follow-up instead of medical check-up). When the hospital and the doctor got their money, they just ignored me. It took me 4 weeks calling & emailing questioning about follow up and my test results. Even then, I have been asked to pay extra basically to get the results. They have an advertisement for private jet flights at the entrance. If you cannot afford it, don't go—total waste of money.

Good

Excellent doctors, nurses and structure. They were very kind, clear and dedicated. Thank you

AC was under repair when i visited. I seem to remember ths being the case in previous years as well. The reception area has comfortable seats, but has poor quality seating when I went to waiting room in other area.

Been here just for an outpatient appointment, but highly impressed overall. The covid secure practises were great, the reception a bit slow given everything was booked in advance but the consultant was excellent in diagnosis as well as not ordering needless tests. Also the pharmacy, whilst a bit slow, was very reasonably priced for a private prescription

Went to this hospital for a visit with my work. I loved every single inch of it and I truly appreciate the great work and effort being done to keep the smile on everyone’s face. Well done Bupa 👍🏽💙

Well from my not so small hospital and clinic experiences i think this is the best private hospital in London

The worst service I've ever received in UK clinics!

Everyone on the starfish ward was so nice, the food was great, very efficient with surgery and really caring nurses who are very gentle and skilled!

(Translated by Google) The staff are very excellent and their reception is very good and their service is very excellent and everything is excellent (Original) الموظفات جدا ممتازات و استقبالهم جدا جيدا و خدمتهم جدا ممتازة و كل شي ممتاز

With all facilities and departments working so well plus good doctors and nurses my experience was a really comforting. Dr Kevin O'Neil and his team were very helpful thank you

Fantastic patient care from nurse Imani. Josiah Radiographer was very experienced, knowledgeable and kind. He took time to explain the procedure. Excellent Radiographer and team

I was in here yesterday for a small operation, from the moment I walked in through the door I was made to feel relaxed & comfortable. Every member of staff was extremely friendly & couldn’t do enough to look after me. I can highly recommend the Cromwell Hospital & I would like to thank the staff for everything they did for me.

I was treated by Prof. Bodo Lipitz in gamma knife department. He is great specialist with great personality who has passion for what he does. Despite being very poweful person he is very humble. He is honest and direct. He explained everything in detail. He made decision with me not for me. He is very hard working that sometimes he had to work harder because some people in that department did not do their job properly. He deserves high salary he get paid. I was myself with him and I did not have to compromise. He engaged me in my treatment. He is just like Prof. Mark McGurk and Prof. Ian T Jackson. Exceptional. Despite being paralised in one arm and having walking difficulties he never treated me badly unlike many people. I speak slower than before but I never realised with him. Other people who have basic job outside hospital treated me unfairly that I reallied I speak slower. Still I can speak nicely but some people are mean to people who have medical problem. Someone like him is credit to wherever he works. The only down side with him is when I told about small error he made. He reacted strongly. I never ment to cause trouble for him. I just wanted to resolve the problem. Sadly for me the relationship broken down but for others he can be one of best specialist in the world and should be honored for that. I do not think he realises how good he is. There are just few of them in the world. I wish him all the best in his career and his personal life. Also big thank you to cromwell hospital staff who treated the way I deserve.

Too pretentious for what it is. It took me one hour to get a ct scan. No apologies from anyone. Waited a total of 45 minutes and the last 10 minutes in a claustrophobic room.

Our infant had surgery here as an inpatient- whilst we were extremely happy with our consultant, the in patient stay was a rather traumatic experience for both baby and mother and I’d not recommend this hospital for an infant procedure. Due to Covid regulations, only one parent was allowed and since our baby is breastfed, I went in with him as the mother. Initial tests and appointments had been great so we didn’t have any concerns. The day started with loud building work noises that made the room vibrate, when my 2 month old son was released from surgery with several tubes sticking out of him, I received no help from the nurses showing me how to care for him with his condition. I had to pump milk as I couldn’t feed him with tubes in, and had to have a crying meltdown for a nurse to finally offer to hold him for me while I was pumping (he was screaming in pain after the surgery so putting him down was not an option). When I asked for new flanges for the breast pump, the nurse told me “just so you know, we do charge for these” in a very condescending voice as if I didn’t know that a private hospital would bill me. Dealing with a screaming newborn with tubes sticking out of him and trying to pump every 2-3 hours, I asked if I could have help sterilising the hospital pump they had provided- the nurse brought a steriliser and a tablet and told me that I had to do this myself, whilst looking at me holding my screaming baby and pumping at the same time. I was left absolutely speechless and traumatised by the apathy I experienced. The highlight was then when the night nurse randomly insisted I feed the baby every 2 hours during the night despite my consultant having said no such thing and both my baby and I being exhausted. She continued barging into the room to wake us and I myself had less than two hours of sleep the entire night, which caused my milk supply to drastically drop the next day, not producing enough milk for my ill child. Luckily my son was doing better the next day and we were discharged after 1 instead of the planned 3 nights and able to recover at home. A traumatic and utterly exhausting experience I wish on nobody. The staff did not seem trained in caring for infant patients and despite having the time (my room was opposite the nurses room so I could hear them chatting), I had to literally cry for help to receive any support with my sick baby. I wasn’t contacted by the hospital upon sharing my experience on their feedback system.

Booked to stay for 2 nights as private patient - only stayed one as: Initial room incredibly cold - ward staff came and told me it had been sorted when it hadn't, that an engineer would come that didn't. I ended up wrapped up in 3 blankets. I was reduced to tears at which point I was moved. Looking back at this I was very nervous about the upcoming operation and had already been asked to get into an operating gown at 11am despite saying that my operation was not until 3pm (it was eventually 4.30pm) - or would have left the room to get this sorted. Was told afterwards that heating in 5 rooms at that side of the ward had been not working for weeks. Blood taking was a nightmare. I have 'good veins' but it was obviously so cold they were less visible. About 30 mins prior to blood being taken I was visited by a male ward member who obviously had no idea what he was doing and ended up 'tapping my veins' circa 300 times. After the first 100 I asked why and was told that this would bring the veins up. This continued until I asked it to stop; is hard to describe quite how odd the whole thing was. When someone did come to take my blood they did not know how much blood they needed. They then took various tubes of blood and were about to remove the needle and found that there was no bandage to hold against the the arm once the needle to which the blood tubes had been attached had been removed - so I was left holding the tube up to prevent blood spillage while they went out ands found something. Like many people I do not like needles. No one was able to tell me whether I was allowed a visitor - I understand that It was not possible - but just needed to be told either way! Speaking to the anaesthetist prior to the operation I sought assurance that the operating team would be capable; to have been left with no confidence at this point was disturbing to say the least. Nurse call button was left on the first day for an average of 10 mins and on the 2nd day (I timed it) for the longest of 20 mins - at which point someone came in and reset it / said that the nurse would be in and I was then ignored until a total of about about 35 mins later after my second call was answered. At this point I was very upset and explained that if I had an issue next time I would be forced to call 999. When I did check out I was astonished to see circa 4 staff at the desk that was right next to my room. I do not recall the names of the individuals but have a very clear image of their faces and would very much like the opportunity to feed this back at an individual level. Throughout however the nursing staff were good; just seemed very overworked. There were many other issues. I spoke to one of the managers on the Friday before I checked myself out and listed all of the above. Leaving the hospital so soon after my operation and a day early was scary; but less scary than staying in a room on my own with no emergency backup. I have now tested positive for COVID and the timescale indicates that I caught this at the Cromwell.

I been here for my son surgery,we left with pleasant experience,our nurse Rose been very kind and helpful ,friendly everyone was very professional and the way how they treat my child make me more relaxed about the surgery,of course Dr.Daniel and the anestezist,and all the team the best what I could choose for my son !!!Thank you

I attended Cromwell Hospital recently to see Dr Sukh Nijjer. I had been searching and praying for a cardiologist for 9 long years who could carry out appropriate tests for a heart anomaly called a myocardial bridge. I couldn't believe my eyes when I was researching one night and found a video Dr Nijjer had online. He is, without a doubt, truly amazing. He is so approachable and takes time to explain everything making you feel at ease. He is a very skilled cardiologist and you feel you are in safe hands from the minute you meet him. I would highly recommend him. I received excellent care. I can't thank him enough. I have had follow up video consultations with him. He always responds to any questions I have by email if I forget to ask him something. He has given me answers at long last. All the staff at Cromwell Hospital are very professional friendly and helpful and I have to say the food was excellent 👌.

In order to get the medical prescription, you must wait very long periods of time, the service is very poor. In order for them to make more profit, there are only two employees in the pharmacy, so the patient has to wait for a very long time. I gave them one star because I can't give them zero

Couldn't praise more. Efficient and professional and quick service. Procedure was done to perfection with great after care. Facilities are excellent too. Big thank you to the hard working team. ❤❤

I was asked to wear a mask by the entrance in a very rude way but I still don’t understand why similar hospitals they don’t request this as I visited two hospitals in the same week and I came to realise that Cromwell Hospital is very jammed with patients and staff.

None picks up the phone…you need to personally go there to have appointments… I met dr Sunil Mayor GP…it charged me 800 pounds ..did some blood test which wasn’t required as blood test was done 1 month ago….very greedy Extremely poor customer services

The slowest pharmacy in the history of London. You would think getting simple drugs when no one is around would take less than 10 mins (!) but no, you keep waiting and waiting to the turtle staffs to do their work. Today it took 15 mins for 2 drugs (ibuprofen dug and a ear drop drug) Ridiculous considering the private facility and costs involved

Such lovely staff, really making you feel welcome, relaxed and cared for, before and after surgery.

I had been needing a surgery on my knee for months however we found out soon enough that it could not be done in my home city and so we had to travel to Cromwell Hospital. I was extremely pleased by the quick service of being delivered to my room before surgery and how efficient each doctor was. The staff were absolutely amazing specially one by the name of Shezan Elahi who took care of my the whole day of my operation comforting me when I was anxious and making the day of the op a lot less stressful . Although I was taken to the children’s ward due to me not being 16 quite yet, I was met with the attitude of being treated like an adult which made the experience a lot better. Finally the food service was great with it being quite good quality however the only downside is the speed at which it came. Overall, I was really impressed with the efficiency and professionalism of the hospital and its staff and would recommend to anyone.

Very good experience at all levels : reception with a super friendly staff, professional ENT consultant, easy to get my medication at the pharmacy, and a CT Scan with, again, very nice people.

Dr Samer Dahdaleh is a neurologist with a clinic at Cromwell Hospital. I was scheduled to see him 4 weeks from the date I called the hospital. I then reached out to his personal secretary and she got me an appointment 4 days later. Dr Sam is extremely thorough, asks tons of questions, is super inquisitive and makes you feel like he’s going to do everything possible to get to the root of your issue which in my case is daily headaches. Not to mention he ordered blood work and I did it same day and waited 2 minutes to have the work done. Fantastic experience all around.

Had a general anaesthetic after having to fast for 6 hours and when I asked for a light meal I was told to go down and buy one from the cafe myself. Wasn't really impressed with this and for the cost I'd at least expect to be provided a meal or refreshments after the anaesthetic. Nurses were lovely which was a saving grace (except one, he had a bit of a stuck-up attitude).

Came in at 7pm and left at 6am with no assistance. 10+ people in the waiting area with an emergency and not a single doctor came to anyone's aid. Found out at 5am that there was not a single doctor in the whole building. 11 hours of waiting for an emergency with no doctor whatsoever. Absolute joke of a place, go to basildon or your local gp.

Daughter had surgery and a overnight stay on the Skyline children’s ward on a Thursday we were very much rushed out the door Friday afternoon when she wasn’t ready, they dosed her up with morphine prior to leaving she proceeded to vomit all the way home in the car and throughout the night. Called the ward at 9pm on the number given at discharge to be told very abruptly by an Irish lady the ward is closed for the weekend and no one qualified is here to advise you. Call 111. Currently my husband is now sat in A&E for 4 hours with a child sat in a wheel chair in tears from the pain of big surgery and Cromwell is closed. Very disappointing aftercare.

I have been to Cromwell Hospital for a year now. Doctors are generally competent and professional. When it busy , staff are rude. Pharmacy awaiting time is dreadful.

Extremely friendly and helpful staff. Have visited for appointments and collecting medication from the pharmacy. Usually a wait time to pick up prescriptions, but there’s hassle-free Wi-Fi everywhere (just a username and password to enter, visible on every table) to keep you busy.

A big Thankyou to the wonderful caring nurses at the cardiac department for your wonderful care after my heart by pass. Georgia H was extremely lovely and patient pre and post Op. They made me feel so looked after. The food was amazing. Thankyou to the other Georgia for encouraging me as had no appetite. The room was clean and comfortable. All the staff I encountered were really truly lovely, caring and so patient. Mr Chandra was especially brilliant, explaining my procedure and answering all my questions with patience.The staff who prepared me for surgery were re assuring and kind. 'Thankyou' isn't a good enough word but I'm so grateful to you all for looking after me so well. Nothing is perfect but we mustn't forget how we were treated during our most vulnerable time and for strangers to show such care and compassion must not be forgotten 💖May God bless you all 🤲🏼

In fact why should I waste my one star???? There is a strong cultural group system on the 1st floor .. speaking in there own language in front of patients,loud noises and laughing of the staff members,is this professionalism???? The staff is fearless like they are the boss and there is no one look after for their boss mentality.... Just shamed on for such cultural group system in such a renowned hospital.

My partner sayed in this hospital. What an absolutely terrible experience - worse than the worst nhs hospital. The reception staff on the ground floor were good and the nurses are friendly, BUT those were the only good things about the hospital. Standards are soooooo low in every other area: the reservations staff 'forgot' to book my partner in so when we arrived there was a huge amount of stress; the floor she was staying on was super noisy; the food was worse than the average school canteen; the bathroom had no soap in it and in spite of numerous requests to the nurses it continued to have no soap in it; meals arrived super late; food that arrived was consistently different from what was ordered; hot drinks were cold; room was dirty; etc, etc.

Had a knee surgery and an overnight stay at the hospital. Overall, I'm very impressed with the experience. I had a room all for myself, which was spacious and looked more like a hotel room. The food was amazing, especially the selection they provide. The staff was VERY gentle and caring, to the point that they'd apply skin anesthesia and talk very kindly to me when taking blood or installing a canula, simply because I mentioned that I'm afraid of needles. Needless to say, any whim I had, I could press a button and within a minute someone would show up and help me, be it night or day. The somewhat annoying part was that they kept asking me things like what allergies I have or what meds I take, even though that has been documented on my file (and I didn't remember the exact names of those meds), so I guess the communication between units might indeed be improved a bit. My surgery was also about two hours late, and nobody could give me a proper estimate for when it would actually start. But I guess the staff doesn't always know. Overall, it was a great experience, and I feel like I've been given all the help that I needed. Thanks everyone who took care of me!