Really appreciate the staff and the work they do but the online booking system doesn't work (and it hasn't worked for at least 6 months). This creates really problems and is a potential threat to people's health as they can't make bookings. The phone system seems to have also changed with recent calls simply being cancelled because there's no one available to answer the phones. Really need to sort this out as anyone over 25 can't just walk in to express any more.

I have been attending Dean St Express for many years. The professionalism and the politeness of all of the staff is amazing, their work ethic goes above and beyond to help every patient. I cannot understand the people who have left bad reviews, they have no respect, etiquette or life experience!

Friendly, efficient, modern and amazing community service. Reminded me of how lucky we are in the west to have access to these types of services, no questions asked. Had a few issues with online booking system, but turned out to be user error, remember to use the exact same details you originally registered with or it won't allow you to reuse them Kudos! ❤

Had a really lovely experience today ! From the warm welcome by reception to the breakdown of how their services work, I felt totally comfortable; shoutout to the people in the background doing the lab work and Peg too, she’s a star ! Until next time 🎉

One of the rudest and racist receptionists and customer service I have come across, I was waiting at the que and the receptionist served a white man who had came in right after me first even tho I was standing right infront of there desk, after I had told her that I was here first waiting to be served she then began to hand me 1 of my samples when I was supposed to collect 4 not putting all my samples in the tube. I will definitely forwarding this complaint to someone higher. totally unacceptable.

Starting from the possibility of booking a convenient date at clinic, through friendly & informal customer service team and ending with doctors who are willing approach to each patient’s needs.

Really excellent. Very well organised and run. Everything happened smoothly, without feeling rushed. Results came very quickly by text. The best healthcare experience I've had in the UK by far. Many thanks to the people who work there, they are an example for the rest of us.

Staff are really friendly and helpful, the experience of sti testing is really quick and painless (especially in contrast to other centres) and they also offer PrEP and confidential, judgement-free support. Really great service, would definitely recommend this place for 21-yr-olds and under!