The staff on reception are always half asleep, moody and for a leisure fitness centre you would think that the reception would be more helpful and upbeat. After all that's why its called a reception. Hire some people that want to do the job and are more helpful.

The fact the centre has such little competition in the area and is convenient to so many local residents has made the management arrogant. I have been using the gym for a number of years and will put up with the minor disruptions of the odd piece of kit not working, the odd cancelled class and dirty facilities. But the management of the recent refurbishment has been an absolute joke and an insult: There is less equipment spread over four floors in six different locations. If you manage to find what you need it will either not be working or there will be a queue for it. Heaven forbid you need to drink water - the fountain is broken too! I tried to point all this out to the management and their solution was me to cancel! No attempt at retention, no offer of fee reduction, no offer of a membership extension, no recognition at all of my previous loyalty and that I might actually have a point. Just to be clear, I have been using the place for years. I have even recommended it to numerous friends and family members. On their website they claim to be a charity and community focused. Their junior gym sessions are unsupervised and teenagers being teenagers, you can imagine the carnage. It is only a matter of time before someone is badly injured. The management at this centre need to take a long look at their operation and stop thinking they are doing a good job because people have little or no other choices.

I swim in the main pool 5-6 days a week. The pool has a really comfortable temperature, large showers, everything is convenient. Don't forget the 20p for the locker! The only bad thing is mold and even green moss around the pool and in the showers. It's not much, but it's there. I understand that mold is everywhere in Britain, but please try to fight it! The staff is very friendly and polite. I also went to yoga a couple of times, everything is perfect there, going to go again.

A pretty gym, pool, health suite and a nice juice and food bar. Gym is usually stuffy and hot. I cannot understand why the showers are burning hot and no ability to turn it down to a more reasonable temperature. They just re did the reception which was unnecessary - they should have worked on the boiler first. The staff are generally very nice and the environment is nice. Good machines. Its very dirty in some places - they obviously clean some things regularly but don't touch other things ever. It needs a deep clean especially the changing rooms. Last time I went to the health suite the saunas were cold. The time before there was no hot water so the jacuzzi and showers were cold. The time before that the jacuzzi was broken, and the time before that, it was broken again. It’s often very dirty, but when it’s clean it’s a haven for the price. They also have no direct line to call - you call the headquarters who send the Clissold team an email, who don’t seem to respond within a day.

I have used the swimming pool after a long time. After seeing the changing room, shower and the toilets. that would be the last time I will use the pool. I wish I could share some photos of what I have seen. I have made a complaint to management but not heard from them it’s been 2 weeks. This place has real management issues.

Have only used the swimming pool here and it's pretty good, does the job. The changing rooms can be quite dirty though, hair all over the showers. Some of the lockers don't work properly - you put money in and it gets stuck. Avoid the gym at kids swim lesson time though, it's too crazy.

The old lady on front of desk this morning so rude at about 11am I'm a better member but my gym pass is for islington I asked her if I could use gym for 1 hour said I need to pay £12.50 if I wanted to use it which is correct but as I'm already a member thought there maybe some leeway I've just paid for my new monthly membership feel it's to overpriced to pay £12.50 ,,just to use gym when I'm already a member should be cheaper alot cheaper I already pay £33 a month and can only use gym at 1pm on weekends and between 9 30. And 4 pm in the week price should be better I think £5 if your already a member

Cancelled my overpriced membership. No space when you go swimming, filled with people and no enforcement of rules for lane swimming. Dirty changing room area, and lax attitude to letting men into the women's. Classes are always booked up. Classes are frequently cancelled. No decent air con and classes start min 10 minutes late. Classes shunt so many people into one small space, it's hard to do the exercises. The only pro is some of the instructors being great.

I'm giving the place 2 stars purely because of my class instructor, who was very engaging and motivating. However this Better centre is absolutely shocking and definitely the worst I've encountered in terms of facilities and hygiene standards. Firstly: fitness classes. I have never been to another Better gym - or gym full-stop - that doesn't host classes in a studio space. This place hosts certain classes in a massive sports hall, which is split in half. The other half of the space is used to run kids' activities. As you can imagine, it's hard to stay focused on your class when there are kids screaming in the background. It's also very uncomfortable and awkward doing classes in there as the floor above (including the cafe) overlooks the gym, which means there are always people gawping at class-goers as if it's a human zoo. Really not great for self-conscious exercisers. It's really not an appropriate space for intensive classes, and I'm shocked that a centre so huge hasn't built in proper studios. My other huge gripe is the appalling changing room facilities for the sports hall. They sit in a miserable airless and dimly lit basement space. There are NO private showers. The only option is a cluster of prison-style showers, which have a tiny dribble of water coming out of them. I don't know about you, but I'm not at all comfortable showering naked in front of a load of strangers. I can't believe this exists in this day and age! It also reeked of poo, coming from ONE solitary toilet cubicle nearby. There's also only one hairdryer in these changing rooms, which isn't great. The lockers are another let-down. There's no consistency between Better gyms and how their lockers work. I've been to one that only accepts token payments, while several others accept pound coins. But this branch only accepts 20p coins. I felt like I'd been thrust back to the early 90s.

A well-sized leisure centre with a calm and friendly atmosphere in the gym, which has all the necessary equipment for anyone interested in weightlifting and cardio. As my first visit, I have yet to use the swimming pool area, squash courts, or Health Suite facilities, but from what I have experienced, I would recommend visiting Clissold LC.

I cannot recommend going to Better facilities. I have been queuing for 15minutes to book a swimming session for my toddler and I. Then I tried to book through the app, but after going through filling my details 4 times it didn’t work - the app isn’t responding. Now the slot is full sold out and my toddler need to get back home. We’ve lost most of our Saturday morning, and the 5£ parking fee. What a joke.

It is nice but could have been better if staff manage it as many people walk to the pool without their overshoes. The toilets do not flush. Most lockers are broken. But it is still nice to go swimming.

OK, where do we start? This place was my second home during lockdown. I love this centre, they have a great pool, nice gym and squash courts.

It's a leisure centre with swimming, gym, tennis, badminton everything. Nice lounging eating area, kids friendly. Nice little coffee shop. Nice modern buildings opposite the secondary school, encourages fitness. I take my charge for her tennis lessons once a week and she loves it. The drinks vending machine broken down for over a month which isn't ok but there's a drinking fountain and nice toilet/changing facilities. Overall, I'd go there but don't have the time unfortunately.

Changing rooms both for the gym & swimming area are grim—hair & dirt everywhere. It seems the gym is cleaned once every odd day. I’ve been a member here for around two years & sadly this has been the case as long as I’ve been here. I’m now a member at another Better gym & realise even more now that there is no excuse for such poor levels of hygiene. Other centres I have used are spotless. Really sad to see as this is such a great complex with so many great facilities.

It's such an amazing leisure centre. The gym is well equipped. The health suite has a jacuzzi

Had a birthday party here with 1 hour of aqua splash for kids.It was great the staff were AMAZING!!! I cannot thank them enough so professional and kind.You guys were great.Thank you so much.

Hazel at reception is brilliant- she is a lucky gem for this place. Calmly explains what’s required of you on arrival first time etc I registered me and mum but only using for sauna. So it’s been great but since registering been unable to use the steam room since it’s been closed for maintenance and it’s coming upto 4th week! Abit unfair to register for services needed for your own better health but only to be limited to one! From sauna conversations, there is always delays in maintenance required 😞

Main pool is quite busy during the day. I had an hour session at spa then 1 hour swimming, it was amazing.

Lovely building and friendly staff, the opening hours are long and there are lots of great facilities. My only frustration is that yoga and pilates classes get booked up way ahead of time or are 'unavailable' with no reason given. It seems that these classes are very popular so it would be great if the centre could schedule more of them.

We came here for the family swim session with my 3 year old son but he was a little too big for the baby pool which is great for kids under 2 yo. Sadly there is no intermediate pool so we'll stick to Britannia and Leyton leisure centres for the family swim!

Health suites great. Gym is a bit too small and often too busy. Not used the pool but looks good. The place overall seems to have a good vibe for families.