5/5 Jem B. 2 years ago on Google
I
came
to
the
tour
with
my
friend
Katie,
and
we
could
instantly
tell
rich
was
an
amazing
tour
guide
due
to
helping
us
out
before
the
tour
had
even
started
when
we
accidentally
booked
ourselves
into
a
bit
of
a
dodgy
hotel.
Rich
got
us
a
transfer
and
a
hotel
room
in
manila
and
helped
us
right
away,
which
we
were
both
very
grateful
for
-
especially
as
we
are
both
only
19
and
it
was
our
first
time
ever
travelling
alone.
This
instantly
reassured
me
that
he
was
going
to
be
a
great
tour
guide
as
he
was
looking
out
for
us
and
helping
us
before
the
tour
had
even
began.
We
couldnāt
have
asked
for
a
better
tour
guide.
Rich
took
the
time
to
get
to
know
us
individually
which
was
really
nice.
He
was
great
fun,
chatty,
engaging
and
organised.
Rich
made
sure
to
always
let
us
know
the
day
plan
in
advance
which
was
good
as
it
allowed
us
to
get
organised
for
the
day
ahead.
He
is
such
a
fun
character,
who
was
always
making
the
group
laugh.
Whilst
maintaining
professionalism,
Rich
was
also
able
to
let
loose
and
have
fun
with
the
group
which
is
great,
as
before
arriving
I
was
worried
about
having
a
tour
guide
who
wouldnāt
be
interested
in
having
fun
with
us.
We
unfortunately
had
a
few
issues
with
my
friends
health,
where
we
needed
to
be
driven
in
an
emergency
ambulance
from
El
Nido
to
Puerto
Princesa
in
the
night.
This
was
a
5hr
journey
and
we
had
to
leave
all
our
bags
and
belongings
behind
at
the
hotel
in
El
Nido,
and
stay
at
the
hospital
for
a
few
day
with
nothing
on
us
(no
food,
clothes
or
money).
We
understand
this
would
have
caused
a
HUGE
deal
of
stress
for
Rich,
especially
as
this
was
his
first
tour,
and
I
was
so
grateful
for
how
he
responded
to
the
situation.
Before
being
ambulanced,
he
came
to
see
us
at
the
el
nido
hospital
to
drop
of
a
bag
of
snacks
that
he
had
bought
from
the
shop
for
us
as
we
had
barely
eaten
that
day
which
was
really
kind.
Whilst
in
the
ambulance
and
hospital,
Rich
was
constantly
texting
/
calling
me
to
check
in
and
ask
for
updates
as
my
friend
had
become
pretty
out
of
it
and
was
unable
to
respond.
Rich
was
constantly
reassuring
me
and
answering
any
questions
I
had.
This
meant
a
great
deal
to
me
as
I
found
the
experience
really
frightening,
especially
having
to
leave
5hrs
away
from
everyone
without
any
belongings.
I
am
very
thankful
for
how
kind
and
helpful
he
was
throughout
this.
During
the
trip,
I
was
quite
nervous
on
a
few
occasions.
I
can
become
quite
anxious
about
flying
(ironic
that
I
booked
myself
onto
a
trip
with
loads
of
flights,
I
know!).
I
was
also
nervous
during
the
zip
line
and
canyoneering
due
to
the
heights,
but
Rich
reassured
me
the
whole
time
and
was
encouraging
me
to
do
it,
which
really
helped
me
and
I
did
end
up
doing
it
all.
It
was
nice
to
have
someone
encouraging
me
so
positively.
Overall,
I
had
an
amazing
time
in
the
Philippines
with
Richard
and
I
am
very
sad
to
say
goodbye
to
him.
Over
the
past
17
days,
we
have
become
great
friends
and
I
really
hope
to
see
him
again
one
day.
Thank
you
rich
and
TruTravels
for
an
amazing
experience
that
I
will
never
forget.
