British Airways is a joke! I had my flight cancelled on the 26th of February and didn’t have my flight reimbursement until now the 13th of September. Also, I needed to buy another flight to come back from France, because I had an unmissable appointment to attend, so I managed to purchase a flight, with my friend that was travelling with me. My friend sente the request for reimbursement of half of the amount of the receipt. He got paid. I sent the receipt claiming another half and they said the receipt has been used by another customer. Even explained he only claimed half of the amount, they would copy and paste the same answer from before. No one read the message explaining the situation. I’ve been messaging Customer relations for the last 7 months. No one care. I called the executive line and they said the customer relations doesn’t have a open line to talk to customers. How come? The customer relations should be the line to talk to the customers, or did I get it wrong? I have an outstanding amount of £400 being held by BA due to a flight they have cancelled. I couldn’t be more frustrated. Shame on BA

Club Europe is just not worth the money. I decided to treat myself to an upgrade on a recent BA flight. What a waste of money. I know it's not business but about the only discernible difference from economy is that the middle seat is not sold. There is a meal but it's no better than what you got for free in economy a short while back. Check in and fast track are not really any quicker than normal processes. Crew are variable: from friendly and helpful to miserable and surly. In sum, if you do want to treat yourself to an upgrade try another airline!

British Airways continues to decline in reputation and customer service. I used to love this airline and now I have had THREE poor experiences back to back regarding their customer service on the phone with flight changes and vouchers. The most recent experience has cost me $3000 more than originally booked due to bad rep advice and multiple calls to the company. Even as part of the Executive Club (Silver) I continue to be left on hold for ages and in the last week have spent over 6 hours on the phone seeking support. At this rate, they have lost my trust and I will actively discourage everyone I meet from using their Airline.

They are going through the doldrums at the moment with flight cancellations and not having enough customer service staff or lack of ability for customers to phone for what to do when they're stranded. However historically reliable, and the check in desk lady in Dusseldorf was very understanding under stressful circumstances so I appreciate when staff are doing all they can.

My wife and I flew an 11-hour flight from London. It wasn’t a great start to our BA experience as this flight was delayed 3 hours from the scheduled department time. The experience got worse as the staff were rude and abrupt to fellow passengers; it is certainly an aspect I noticed at multiple points throughout the flight by numerous staff to us and many other passengers. The staff extended this poor & rude behaviour by denying some people basic amenities – ice and certain soft drinks by staff stating items weren’t available. This was evident as my wife asked for ice; she was told there was none available. I then asked on the other side of the aisle within moments of this and was shown a full casket. This continued later with the same scenario for a soft drink, as we overheard another passenger being denied. We were provided the same drink that our fellow passenger had asked. The mentality from the BA staff in this scenario still has me perplexed. Suffice to say, the service was beyond poor. The plane itself is dated and lacking adequate elements for a long-haul flight. The lack of cleanliness can be seen via the attached images and the entertainment screen provided is no bigger than an average wallet (again, please note the attached image). This was also reset multiple times due to service issues. Further, with two meals provided on this flight, there was no communication regarding the availability of snacks – when asked, this was very basic in the form of chocolates and crisps. This abysmal experience got worse as the pilot stated he would “take shortcuts” to “make up time”. We landed 2 hours and 45 minutes after; this denies all passengers compensation under the EU regulation for 3-hour or more delays. This rubbed salt in the wound for an already poor experience in terms of service and quality. My wife and I had to reschedule our connecting flight at a cost to our own when we landed; I have made a claim to BA directly over 2 weeks ago; however, I have heard nothing – compounding the severely poor experience with this provider. We dreaded the return flight. The flight staff were better in this instance, however the elements concerning the plane, food & journey quality were still apparent. I would not recommend this airline for any long-haul journeys – pay the additional £100 and go with a better provider, more equipped for this type of journey. My complaint and claim are still outstanding, and if the current service levels are anything to go by, I don’t expect a response anytime soon.

Surely there is a governing body that can ensure BA adhere to international rules and regulations. The manner in which you conduct yourselves is truly disheartening!!! All I can say is if you have the unfortunate experience with booking with British Airways please please ensure you have travel insurance!!!!

I am disappointed that after 2 months @British_Airways still won’t pick up the phone to arrange my refund. Low cost @Ryanair @vueling airlines have already refunded my tickets. Terrible customer service from BA. I will not recomend it to anybody

Low cost airline selling tickets as if they were a premium air carrier. Service on the plane and on the ground is the bare minimum. You have to literally pay everything on top of the basic ticket (including luggage on long haul flights) and regardless of that, you still pay astonishing ticket prices. Most annoying thing is that you can never get through to the call centre. Ever. If you need to do something that cant be done online (usually because their website isnt responding) then you’re stuck as they will never pick up in under half an hour. Service, and quality have consistently declined over the past 5 years.

No BA dispatchers available to meet arriving BA planes at LCY again today. So BA passengers are not allowed to disembark aircraft until BA ground staff can be found. We've been waiting an hour to disembark. Usual shambles from BA

BA is declining rapidly and becoming Britain’s no1 embarrassment. Strikingly rude and incompetent staff. Worst service you’d ever receive by an airliner. Never picks up the phone or replies to your enquiries. Flights are always delayed, filthy and gives you the impression they were last serviced 20 years ago. I now try my best to avoid traveling with BA as so far all my trips with them were awful. My last trip was cancelled while I was at the airport, this caused panic and was an awful chaotic scene and guess what not a single apology or update from BA. 6 hours later the airport staff managed to get to BA and we were put on random airlines to help us get to our destination. Sent a complaint to BA and asked for refund as I’m entitled to it according to the law, 45 days later BA replies back with no apology or sympathy whatsoever saying the flight was cancelled due to covid and no compensation are to be given. I escalated that and managed to get my refund 5 months later. This is how BA works now. I’d rather fly with budget airlines pay for my meal and have an uncomfy seat but avoid the rudeness of BA staff. Literally the worst airline in the UK.

Unfortunately I experienced an extremely inconvenient flight yesterday. My seat was damaged (it was slipping) and it was hard for me to sit there. I kindly approached the flight attendant but she told me that my seat was fine. I insisted and then she came to check and she realised that something was going wrong. She asked me to wait. Thereafter, she informed me that there are no other seats and that she could not do anything. I asked to speak to a manager but it was not possible. I got annoyed from this situation and I insisted that it would be harmful for my back to seat on that seat. The flight attendant started to also persist that I must not make a fuss, and one of her colleagues who speaks Greek threatened me that they would kick me off the flight if I did not calm down. Then, they both told me that -surprisingly- there was another seat available for me !! But that seat was far away from ny fiancé and they did not offer us other seats to be together. I asked her why I had to show my disappointment and frustration in order to make her find a solution, and she got angry, she accused me for verbal abuse (!?! just because I was asking for what I had payed for?) and she left by saying that her father had recently died and "that's enough" !!!! Is not emotional abuse what she did to me ? After approximately 10 minutes the assistant manager of the cabin crew came to me and apologised for the inconvenience. He also mentioned that sometimes "that happens" with the seats (!?). How is that possible ? Is not British Airways taking care of the seats ? If not, then the company must not charge extra for selecting seats. The woman of the cabin crew did not apologize. Of course the damaged seat is not her fault, but she could have tried to assist me in a more efficient and respectful way. I never understood why she initially told me that she could not do anything, but then she could. I really cannot believe that I faced this kind of humiliating behaviour. I had payed for these tickets and seats with my fiancé to enjoy our flights and we could not imagine that we would have to deal with this situation. Since the company charges separately for the seat reservation and it does not offer it freely, they must ensure that the seats are suitable and not damaged. I had payed for this specific seat in order to be next to the window and next to my fiancé. On the one hand the seat was unsuitable, on the other hand I experienced demeaning behaviour - was it because I am a young woman, or because I am Greek ? I do not know, but what I do know is that I feel extremely disappointed and annoyed by British Airways. It should be noted that in nearby seats, a mistake had been made as the same seat had been booked for two different passengers, with the result that an entire family got upset and also submitted a report. I thought that flying with BA offers reliability and comfort in travel. This whole uproar is disappointing.

My first flight was delayed by three (3) hours which would cause me to miss my connecting flight at Heathrow Airport. I told BA in Madrid that I was going to miss my connecting flight and they advised that it would be dealt with in London on arrival. When I arrived at London Heathrow, they diverted me to British Airways help counter. At the counter the person who was there was unhelpful and rude. - Even with my disabled card (attached), I was dismissed and told they were unable to help me. - I was not offered accommodation or transfer to/from the accommodation. I was told they had nothing to offer. - I was informed that I had to pay for my own hotel and take a taxi. - I was spoken to in a condescending manner when informed of my tight budget “You should always travel with enough money”. - Eventually, after continually questioning (on my part) the person at the counter gave in and told me that you (BA) would reimburse me for the hotel, meals, calls and transport to and from the airport. - The accommodation was to be no more than 200 pounds. I was given no information about the rest. - 1st I have a disability and even if not visible it is real, and your staff need some sensitivity training on how to deal with people such as myself. - 2nd My travel purpose and budget should not be questioned as your staff do not know the reason or intent of the travel I am taking. To give you an understanding. I am not going on a holiday but to see family whom I have not seen in more than 10 years, my sister and mother and whom I might not see again. - 3rd Accommodation was exceptionally difficult to find which was up to 200 pounds, adding to my distress. Eventually after 1 hr, I found accommodation. - 4th Once at the taxi stand it took 25 minutes due to cues. Eventually, I received the email with my new flight and flight path. London to Singapore with a 2-hour stopover for connecting flight from Singapore SQ207 to Melbourne. I was not informed or asked if I needed a transfer visa in Singapore if I had found accommodation or if an apology for all the delays and issues I have faced. I want to add that I was in a lot of distress when a young 18-year-old, non-English speaker was shouted at by your person when she was upset because she had no funding for accommodation with the delay and even threatened with police and jail – She was not unreasonable or rude. This is to demonstrate that the behaviour of staff was not limited to me but all who were.

very unreliable. canceled both our flights from ZRH to LCY and back with Less! than 24hours notice!! And did NOT offer to rebook any flights after canceling our flight back home, because they didnt have any till a whole WEEK LATER! This is Airline has become a joke!

Paying what we did flying to Malta on BA2644 and return BA2645 I did expect more than what we got, I know covid has changed things but, there was literally no service at all, everything was done on the non existent free WiFi which nobody could connect to!!!!!!! Still first class had their curtain to protect them from the mere mortals in the economy class. I class that as a society division and Is not necessary in today's society, Come on BA, as a world leader in aviation give us the service we used to have in the old days. Our other flights previous to Dubai has been excellent. Need to pick up your game as virgin and Emirates have overtaken our national airline by a long way And also the passengers had to constantly be told to put their masks on. Which is still mandatory and expected Just read that BA are cutting back, looks like they have already done it!!!!!!!

I was on a recent flight into London City and shortly before landing was asked to review the safety card. I did think it was an odd time to leave a review, so for the purpose of safety decided to wait until safely on the ground. For clarity, I am reviewing Issue 2 of ‘Safety on Board’ for the Embraer 190SR. Overall first impressions are adequate. The card was clean and clear of any organic matter. The lamination was breaking down at the bottom of the centre fold, and lower corners, but I feel this is to be expected on a regular use item. The contents of the card were clear, but the design was pretty derivative in my opinion. The representation of a mobile phone with buttons felt dated and not very relatable. So overall, a reasonable safety card but nothing to get excited about. 3 stars.

My luggage was left behind from London to Amsterdam and BA was aware of it. I stood by the belt in Amsterdam for over an hour to eventually end up with nothing. All that information BA collects on you is only used to try selling you rubbish instead of making useful communication. I found out the luggage was on the next flight when I went to the lost luggage booth in Amsterdam.

The worst european Airline at the moment. Cancellation on a very short notice und little service quality to find a solution without waiting 12 hours at the Airport. Never again.

My recent flight was from Gatwick to PuntaCana; they had one day delay but deserve 5 stars because they made all arrangements for other hotel and paid back all compensation, expenses made in the airport…food very good in the plane but too cold, air conditioning some time is too low…🤝but overall they offer good services.

I booked a 16h flight with 1 stop. Then, 1 flight got canceled. So for reschedule, British Airways told me that the best alternative would be a 27h flight with 2 stops (via London). I looked it up myself, there was a shorter alternative with Qatar Airways (a flying partner of British Airways), a 17h flight with 1 stop (no London). British airways told me, that "their system didn't allow them to book that flight". So I requested a refund and booked it myself. I assume, that British Airway's booking system forces users to make a stop in London, even if it results in way worse routes. British Airways, you wasted a lot of time of mine, I hate you.

The airline is trying to rob me. I bought tickets, but the flight did not take place due to covid 19. They gave me a voucher. I sent a request to the company that I would like a refund for my ticket. The company told me that they could not return the money, because my payment card was from Russia. They asked me to provide an account number that is not opened in Russia. I provided such an account. This was the end of the company. They answer me with template phrases for a month, they do not return. And there is no solution for my problem. I conclude that the company just wants to rob me.

October, 2023. British Airways did reimburse us for the expenses we incurred from having to purchase personal items and clothing due to losing our luggage. September 6, 2023 We were on a vacation, we flew to London on American Arlines with a connection to Amsterdam on British Airways. Our luggage made it to London on August 12, 2023, we saw it being taken off the American Arlines flight while waiting to deplane, it was transferred to British Airways, then our luggage disappeared for 13 days. We arrived in Amsterdam later that morning, but our luggage did not. After waiting in baggage claim and filing a claim at the baggage services office, we were told our luggage was still in London. For the next 13 days, we tried to find out where our luggage was, the phone numbers provided by luggage services were either disconnected, had a recording that said the number was not in service, had no answer or went to a call center in places other than Amsterdam or London. Over the course of 13 days we were given various, conflicting, inaccurate, misleading, deceiving information about our luggage by the various call centers that we could get to answer our daily calls or on the luggage tracking website that showed: "Locating Luggage" for 8 days, then for 3 days the website showed "Possible Match Found ", "waiting for confirmation" for 1 of our bags, the other bag still showed "Locating Luggage." On the 12th day, the website showed "Luggage Located, being sent to Cork Ireland. " It did show up in Ireland a bit dirty, but it was intact with all our belongings there. On August 20th, 8 days after our luggage disappeared and we filed a lost luggage claim,  I sent 3 emails to British Airways, detailing the circumstances, facts and situation with our luggage, asking for assistance. Within minutes, I received  responses saying they had received my emails and would respond as soon as possible, and with instructions to respond to them if any changes occur or our luggage is received. Today is September 6th, no response to my emails has been received from British Airways yet, most likely none ever will be received, but I have sent them a response, as requested/instructed, letting them know we received our luggage on August 25th. With all the technology, bar codes, scanners, cameras, and tracking systems,  I don't believe British Airways couldn't find our luggage.  If this was a law enforcement inquiry or their CEO's luggage, they could pinpoint a piece of luggage in seconds or minutes. Most likely, British Airways didn't want to or care to find our luggage, expending minimal effort. If we had done anything like this, ignored their gate agents or filght crew, took their property, withheld information, harassed, bullied, or ignored them, British Airways would have been quick to call security, the police or TSA, have us charged, arrested, and banned from flying, but British Airways discriminates, bullies, harasses, deceives and humiliates passengers, showing just how insignificant passngers are. Thanks British Airways, you finally did what we payed for, although it took you 13 days to figure it out and get it right, almost half of our vacation without our luggage, clothes and belongings, costing us additional expenses, causing undue and unnecessary hardship and humiliation. I'm sure, judging by this experience, the claims and reimbursement process will be just as, if not more, miserable, misleading, difficult, deceiving, unpleasant, and extremely lengthy.

A solid 2 stars for the worlds crumbliest airline. Upon boarding I noticed There was dirt and remnants of other passengers pretty much everywhere we looked. Even though it was the newer A380 The seats and aircraft already look tired with bits falling off and not functioning (very loose headphone socket to name one). The vegetable moussaka was not too bad :-) Service is hit and miss with some staff great and some just moody. Is a please and thank you not taught in the BA cabin crew academy or do they focus on how to do as little as possible during a flight before retiring to the back to have a group moaning session? Likely it is the poor conditions they have to work under in a dusty aircraft. This blue light in the pic randomly activated through the night to disturb and distract you from sleeping, likely so you don’t forget how poor the sleeping experience is. The flight information was not functioning, probably so that you have no idea how long the torture will continue nor in which area of the world you are currently being tortured in. Best of British is a selection of really rubbish films that you are forced to watch because the other content is so dull. I tried to force myself to watch Maverick again but couldn’t. Luckily they only supply wooden cutlery so I was unable to gauge out my own eyes to prevent further dismal viewing. Also, to keep harping on about best of British and then serve up a “full English breakfast” with chicken sausage is a joke. Either celebrate the British bit or leave it to die alongside all the gathering crumbs below the seats rather than this failed attempt to pander. The chicken dishes are halal which I don’t appreciate being forced On me.

I’ve been choosing British Airways all my life, when there’s a choice on my route of carriers, I would always choose British Airway, even when today the ticket prices are over double the budget airlines on the same route, however, that stops today! I’ve turned up at the airport to discover BA have sold more seats than they have on the aircraft, and I’m on a waiting list…how can this be legal ? Can you imagine this happened with less critical bookings such as restaurants or movie theatres.. I booked my flight three weeks ago and I paid full price. British Airways are happy for me to turn up at the airport, wait for three hours before a critical flight connecting home that I may or may not get. You’d expect this from a budget airline but not from a national carrier. Michael O’Leary doesn’t need to spend money on advertising. It just needs to run a business that has some consideration for its passengers and British Airways will keep sending passengers his way. You’ve just lost a lifetime customer and silver card holder

BA is a rubbish airline company. I have accumulated so may Avios points all over my life flying with BA and I was supposed to have free flights with my partner but they cancelled all all of my earnings before I could use them. No notice before cancellation, Don’t fly anymore with BA, bad customer service and lies on your benefits. Who wants to be lied to? Not me anymore.

Five massive stars for Two flight attendants who were so fabulous New Years flight BA293 London to Dulles Adrian and Grant. Other attendants on the flight were also very very nice, helpful happy and bright. Adrian and Grant certainly stood out from the rest. Fab all round service. Happy New Year 🥳

I had a great experience with British Airways on my recent flight. The staff were all very friendly and helpful, and the flight was on time. Overall, it was a smooth and enjoyable journey. I would definitely recommend British Airways to others.

Customer service is horrendous hot stranded on the tarmac for 6 hrs in Italy and then again the next day with the same problem with three aircraft had to extend our stay in Italy for two days then they booked us on the same flight as the flight that was scheduled that day so about 400 passengers again stranded and the closest airport other than the one is in rome about a 4 hr train journey in all this time they still had our luggage on the plane. Said we would get reimbursed but haven’t heard back at all. So much for trusting this good company in a time of crisis that made us miss a family funeral.

Worst airline ever! Canceled flight without notice just two hours before boarding which made us miss our connection and no one was available at the check in to help, had to run from gate to gate to find someone. Also been almost a year since they have lost my luggage, I filled out all the claims forms and submitted everything like 20 times they just stopped responding. Never again

Food from the states to London. Then from London to Cyprus. Great flights all the way through. Particularly you want to shut out British airways representative Penelope Burge who spent a good 15 minutes with us trying to help us with our luggage with our group about 15.

I wouldn't use them full stop if it weren't for the fact they are the only ones flying me directly from LHR to MXC and back. Nearly £200 a phone call, from within Mexico. No option to email or chat. An hour on hold every time you call. Nearly £800 spent. Told me they changed my flight as I had a flexible ticket, and it turned out not to be confirmed. Then cancelled and gave me a voucher. Voucher not valid online so more phone calls. Staff seemed like they did not want to want there, whether at the airport, stewards, or call centres. They literally are too big to care. Someone needs to string these c***s up by the balls. they don't even acknowledge complaints.

My trip was from heathrow to cairo For five hours they just offered one small bottle of water and small snack bar There was No TV screens 🤷🏼‍♂️ JUST One washroom for the whole plan - at least for the economy class The Seats don’t recline Narrow corridor and my seat was more into the corridor and everyone’s bottom pushed me in my seat

Be careful, this company sells tickets in a pandemic when in reality they do not have available flights and after canceling the flight, they do not refund.

Love BA the service is exemplary and the pilotes are the best. Smooth landing even at London City Airport.