2/5 shona b. 1 year ago on Google
I
receive
a
notice
to
leave
a
review
after
every
treatment.
I've
been
hesitant
to
do
this
before
as
my
appointments
never
seem
to
go
smoothly,
and
I
really
didn't
want
to
leave
negative
reviews
for
niggling
issues,
when
my
results
have
been
very
positive.
However,
I
can
no
longer
stay
silent.
I
purchased
my
first
course
in
May
2020
and
other
than
lockdowns
and
restrictions,
I've
had
my
treatments
done
every
6
wks
like
clockwork
at
the
Bromley
location.
I
even
received
my
first
referral
bonus
in
August
2020
after
recommending
to
a
friend;
that's
how
happy
I
was.
There
were
niggling
issues,
but
nothing
to
stop
me
from
carrying
on
with
treatments;
until
today.
I
arrived
on
schedule,
10
mins
early
for
my
9am
appointment,
as
specified
in
the
instructions,
to
a
locked
door
and
lights
off.
I
thought
this
odd
as
I'd
had
appointments
earlier
than
9
before
and
was
a
little
worried
that
something
had
happened.
As
I
was
checking
the
store
opening
times
and
my
emails
for
a
message,
a
member
of
staff
came
to
the
door
to
say
they'd
be
opening
in
a
few
minutes.
After
said
time,
I
was
let
in
and
then
told
the
opening
hours
had
changed.
Why
change
the
opening
hours
without
notifying
customers,
but
still
insist
customers
turn
up
10
minutes
early
to
stand
outside?
I
was
then
ushered
into
a
treatment
room
to
get
ready.
The
lady
apologised
for
a
lack
of
covers
and
wipes
and
said
there
had
been
delivery
issues.
I
was
offered
an
extra
piece
of
paper
to
use
as
a
cover
but
was
given
nothing
to
wipe,
not
even
a
baby
wipe.
I
was
expecting
my
regular
technician
to
do
my
treatment,
as
she'd
checked
me
in,
but
it
was
someone
else.
As
someone
who
is
having
treatment
on
an
intimate
area,
it's
uncomfortable
to
not
have
consistency
in
my
treatment.
The
lady
who
did
my
treatment
was
very
apologetic
and
did
mention
that
it
was
in
my
notes
to
maintain
the
same
technician.
So
why
was
this
not
done
even
though
two
of
my
previous
technicians
were
in
the
building?
She
did
offer
to
get
one
of
them,
but
I
didn't
want
to
make
her
feel
bad.
So,
I
went
through
with
it.
It
was
actually
really
horrible
but
I
was
worried
that
if
i
persisted
and
got
one
of
the
other
ladies
to
treat
me,
I'd
be
treated
poorly.
Maybe
I
should've
just
stood
my
ground,
but
as
a
customer
for
over
2yrs,
who's
personal
notes
are
noted
on
the
system;
I
shouldnt
have
been
put
in
that
position.
Honestly,
I
feel
like
a
number
and
not
a
valued
customer
coming
here.
The
staff
always
seem
to
be
swept
off
their
feet
and
my
treatments
are
always
rushed.
There's
little
to
no
organisation
and
a
severe
lack
of
communication
of
changes
with
the
customer.
My
results
are
great;
but
the
journey
getting
here
has
been
rough.
The
treatment
before
this
didn't
very
go
well
either
to
be
honest.
There
have
also
been
times
when
my
appointments
were
changed
without
my
knowledge.
When
a
full
time
working
mum
makes
an
appointment
at
a
specific
time,
it's
for
a
specific
reason.
The
friend
I
initially
recommended
finished
her
first
course
and
never
returned.
She
complained
about
the
lack
of
communication
and
customer
care
after
an
appointment
was
changed
without
her
knowledge.
Both
of
her
sisters
also
finished
one
course,
never
to
return.
I
never
really
found
out
why,
but
I'm
intrigued
to
find
out
now
why
I
was
the
only
one
still
attending.
Maybe
I'm
just
more
tolerant
of
little
issues!
I've
got
an
underarm
treatment
left
unused,
but
I'm
not
sure
if
I'll
go
back
to
redeem
it.
There
are
various
other
reasons
but
this
review
is
long
enough
as
is.
I
genuinely
don't
know
if
it's
worth
going
out
of
my
way
to
be
treated
poorly
for
something
I've
already
paid
for.
I
think
I'll
just
let
them
have
it.
I
was
waiting
for
the
black
Friday
sales
to
buy
another
course,
mostly
for
top
up
sessions
as
I'm
very
happy
with
my
results;
but
I
think
I'll
go
elsewhere
instead.
I've
given
2
stars
as
the
treatments
are
good
and
the
laser
works
well
but
the
customer
experience
leaves
a
lot
to
be
desired
so
cannot
genuinely
rate
any
higher.
1 person found this review helpful 👍
