instructor was not professional and left child unattended beacuse There were too many children in the swimming pool and my child was swimming alone When the teacher saw him, she made him sit at a place and she said that you are being very naughty..my child felt very bad and she was very rude with my child and If you are not teaching anything to the children then what else will they do playing in the water alone?When I tried to complain in reception,Receptionist lady didn't care.i was very upset. They do not care about any complaints.

Worst place ever. I’ve lived around this so called leisure centre and I have countless true facts to share They steal your football or basketball or anything at all if it goes on their property. The staff are unreasonably very bossy / arrogant and mean to kids They once made us waste 5 hours getting swimming gear just to say that we aren’t allowed because “we can’t swim” and I promise i saw a girl going near the deep end struggling to swim. We had to beg for a refund. Their prices for gym and hiring the sports hall are outrageous. They may delete this and no matter how good this leisure centre is for you, it’s truly stupid, full of creeps and is a rip off. I apologise for any spelling mistakes but this review isn’t worth taking take to check for mistakes as Botwell leisure centre is one

Have been trying to cancel my daughters swimming lessons for the past 3 months !!!! I am very disgusted and shall be taking this further as I’ve been charged for swimming lessons my daughter could not attend as the stupid place was closed due to corona!! Yet they still took my money !! , tried to call to cancel so they don’t charge me again and nope I’ve no hope it’s such a rip off !!

Worst experience in my child's swimming lessons. Few of the instructors were not professional and left child unattended. When tried to complain in reception, they were very rude.Finally reported in customer support and there was no proper response. No cleanliness and smelly toilet room and changing rooms. I recommend Hillingdon Leisure centre in terms of teaching and cleanliness than this.

On 29.04.22, I got harassed by a swim guard girl- abbey. She wanted me to swim without my float to prove her that I know how to swim. I have been using my float for almost a week now and she interrupted me in-between my session wasting about 15 mins and asked me to float without my float. Such a disgrace. Later, when I spoke with an acting manager Kane Thomas, he showed me the safety policy, which nowhere states that a testing of adults is required. I lost my peace of mind which I sought out of swimming. Feel free to visit the place and expect some nasty behavior by the staff.

Hardeep is probably the reason why there is great retention of goers. A true gentleman and great asset to the business. If your ever in the area give him a shout. Gyms a good place for beginners but need more louder music

Gym smelled of sweat. Nasty. The life guards at the pool left an old lady in the fast lane as she walked up and down the lane and told me to keep to left of the fast lane to allow her to keep walking on the right. There's nowhere to swipe your entry pass for pool and classes so you get fined for non attendance.

I've tried many gyms locally to Hayes and I'd say this one is the best in terms of value and facilities. The gym is well equipped with a range of machines (some old and new) over two floors - bigger than the Energie one in Hayes. The swimming pool is a great bonus and is perfect for those hot days. Plus an on-site cafe and library. Very good value compared with other gyms locally. My go to!

Had really bad experience yesterday (15th Oct).. After Swimming class in changing room a boy was recording ( from his phone) my friend while she was changing her clothes. After screaming that boy tried to run but he couldn't After that he claimed that he didn't have the phone.. My Friend called the police but before police arrived the manager took the boy's phone and deleted the video ( saying that it's our policy to delete it)..[ Not happy with Management policy playing with evidence if it really exist] Any way police came took the statement and arrested the boy. All we can say be careful and be aware of what's going on around you.

Parking isn't great. Too few spaces. Reception staff are hit and miss . Some helpful . Some not. The swimming classes are great. My son loves them teachers are excellent. Lessons too short.

Extremely bad service. They don't give a notice when a lesson is cancelled. They take your money even if your lesson is cancelled. They swear infront of kids. Very un professional. Don't put your children at risk.

Apart from a rude receptionist who wouldn’t even talk and explain to us why we should wait for closed swimming pool while we had booked our ticket and arrived 10 min earlier, we faced to most disgusting changing room we ever seen. So much dirt and imagine Muds were on benches inside the changing rooms. I opened at least 7-8 doors till I found one with less dirts. I checked the swimming water and then decided to go but upon entering I have seen one staff with Blue shirt, he was soaking up floor with Chemicals staffing towards the Children pool. I straight away told to one of the nearest guard and he said: you can use the other side of pool instead , Imagine…. All lockers almost rusted and changing rooms are disgusting for public, specially for babies & children who has the young bodies to tolerate these unacceptable & unhealthy conditions. Almost non of your Blow dryers was working, Moulds all over the shower areas as I promise nobody cleaned there except people who is washing themselves there. We had used our booking max for 20min but I am so sorry for anyone who is using there as usual. All website photos are fake, you never ever faced to this views. Poor management and lack of responsibilities there.

Before Covid-19, womens only swimming only merely costed less than £5 at most and was on a Wednesday night from, if my memory would allow me, 20:00 to 22:00. Now however, tickets cost the outragous amount of £9 per person and are only quick sessions of 50 minutes on a Wednesday morning where most people are at school or work. Understandably, I'll allow the shortening of the time as this is the same applied to every other session however the ticket prices are appalling. Not to mention the uncooperative timings where most women would be at school or work. Where is the thought and care for the women who may not feel comfortable swimming or wearing a swimming costume around men. Where is the accomodation? And why has this change occured? I can only hope it will get better from here. Suffice to say, I will not, or rather cannot swim here again.

I love coming into Hayes. I've been swimming 🏊‍♂️ at Botwell Green since school 🏫 days 🙃

I NEVER write reviews but now I have just lost it 1.we went there happily with our swimsuits we came and asked where our session was and then the lady started to argue about how we wore the wrong clothes. She said it’s the policy when we checked the ‘policy’ we were allowed to wear it 2. There blow dryers were not working a-lot it was wrecked and dirty ( same with the changing room so much litter)!3. Non secure locks on lockers please bring your own lock there to secure it.4. everything on there website is fake no clean rooms loads of litter and there’s a-lot of BAD / RUDE PEOPLE 😡😡😡😡I would have given this 0 stars if I could’ve I hope this helped 😌

BRILLIANT AND JUST£1 FOR CHILDREN AND£3 FOR ADULTS. HIGHLY RECOMMENDED.

Good sports centre, many classes on daily for both kids and adults. The swimming pools are fairly large, but the pool changing rooms there could be cleaner.

Very lively, lots going on, with youth gymnastics, swimming, a well equipped gym, and library. The library has as well as books, free computer hire (quick sign up), children's zone, quiet study upstairs, and meeting room hire. Coffee sold here too. Plenty of facilities.

Fantastic gym, classes are brilliant. Jason is the best FI the gym would be lost without him

Bad experience on phone and navigating website. ..went round in circles.....pre covid always found swimming here good and staff professional. ...

Gym is good but the male Asian staff that works on gym floor has a rude attitude. Once asked for swim information he rudely said he don’t know and check with reception

I booked a swimming lesson here today, Very good facilities. for the experience I had, it was well worth the £5.60 spent. Well done to Botwell Green and their team.

My son comes for swimming on tue at 3 30pm sent by the school.The water is very cold of the swimming I can see all the children shivering.But the trainer is very good who teachers them.Can the water be warm as outside the weather is cold.

There are lots of activities at this site, I was specifically there to play badminton, but there is a fully equipped gym and multiple sports halls for all types of sports and games.

The staff are very friendly. Good facilities for a leisure centre.

I can only comment on the swimming pool, it's fine although cleaning standards of the changing rooms and shower areas needs improving.

I used the library for story time which was really good also the library is lovely and clean and the staff are very helpful, Swimming everytime I go with my baby there's always something with the baby pool either lessons or too many people when I cant take a baby in a freezing cold pool 😒

I am not the one who usually give reviews. But I am writing this one as i really had very bad experience at Botwell center and that too multiple times. Their front desk staff is very rude. Only reason we have to come here is they have Gymnastics hall which is not available in Uxbridge leisure center. There should be a way to capture or give feedback at centers. I would never recommend this center to anyone.

Overall great for the gym and good opening closing times. Just be wary about cancellation because you have got to give notice (about 20 or 30 days) before they stop charging you. Plan in advance before holidays! That still crushes my motivation to go there so don't let that happen to you! Would have been 5 stars otherwise

For the Gym. As i only use that. It's a nice gym for cardio. Weights and machines are limited and if a machine broke down then it takes months to get fixed.

Worst swimming experience I have ever had. I went for a "swim for all session", almost whole pool was closed, we had to share a 10m by 3m space to teach my children how to swim, there were man other people with children, the whole session was a health and safety hazard, people were knowing onto others, getting kicked on the face etc. Staff are not trained to deal with the situation the manager Georgian was rude and unhelpful.

Told my son has special needs and needed help with booking. Was told to do it online. 3 ladies did not bother asking for help. When I finally got online was told pool not open for another 1 and a half hours. 3 ladies chatting at reception but when you call for information, automated call says staff are too busy to answer calls. What a joke

Absolutely rude staff at reception. Have zero knowledge about customer services and how to deal with them.

Not the best. Machines not repaired for weeks at a time. Showers disgusting. Never cleaned. Same detritus in shower, chewing gum, foot plasters in same place for days, sometimes over a week. Gym staff, however, friendly and approachable.

Nice environment! Good for a swim now and then :)

its too small and the teachers in the swimming pool dont teach the kids they just hang out with the life guard which is totally dangerous