I have been with this practice for 30 years. It was always difficult to get the appointment but it still worked and the doctors were good especially dr. Bezuidenhout who went really the distance to help patients. Unfortunately what’s happening now it’s a total disaster, worse than disaster. It doesn’t work at all you can’t see a doctor, you have to wait hours to get through by phone and then you are directed to e-consult!! Such a rubbish!!! I’m so disappointed. I was told by hospital to contact my Practice Nurse to change dressing on my after operation wound. She sent me to walk in Center where I had to wait for a 3 hours just to have a dressing changed. What are they doing at the GP?! Anyone working. So disappointing and upsetting.

The whole process of booking an appointment is ridiculous. You give them a call at 8am, they direct you to the e-consult, you fill out the e-consult, it asks you to ring the surgery. Why can we not just go back to the old process of booking in an appointment in advance?! We end up staying on hold on the phone for long periods of time at 8am, we all have jobs and lives to go back to, we cannot sit on hold for hours and hours only to be told there are no appointments left for that day. Absolutely pathetic, on top of that the receptionist staff are very rude.

Went for eye screening, on tuesday 23rd march the person who took my eye screening photos, Martha, was very rude and not very helpful.

Staff park in disabled parking! I've never felt so sorry for my father! My father is disabled and there were no disabled spaces left, usually this would bother me if the people parked in them were disabled, but not a single person had a badge. When I spoke to the receptionist I was told all the disabled spaces were taken up by staff members. The staff have underground parking and they park in the disabled spaces. I had to get my father out of the side of the road making sure it was safe. My father can't help the fact that he's disabled but the staff can park where their meant to! Whenever I drive pask the staff parking it is always empty.

Not helpful worst people probably the worst experience with NHS GP I had a Lump on my neck that blocked my airways and prevented breathing. I have completed the patient form + ID / PA as advised and send it to register with this Gp hoping that I can see the see Doctor. I explained my situation and need urgent appointments Receptionist told me I can only make an appointment in 2 weeks. Called back after 2 weeks and only end up being told I was never there to do the registration no record of my name If you don’t intend to help people why are you even working for NHS? and if you would have decided to reject my registration why didn't you just tell the truth on that day so then I will find another way to get the help. I was suffering for two weeks I waited and just to be told I was never there. BAD!

The staff are great the administration is shocking. You have to stay on hold on the morning for 40 minutes to an hour to get an appointment despite calling at 8:30 on the dot when the line opens and by the time you get through there are no available appointments. Otherwise you can usually wait 3-4 weeks for an appointment. If you call between 12:00-14:00 the lines are not even answered as apparently this time is used for training although it seems more likely staff are on lunch.

This has been my GP for 10 years. I’ve always had a fantastic experience with the Doctors on an individual basis. Incredibly kind and patient. The administrative side of this surgery is truly appalling. Some of the nurses at reception are incredibly rude. The new econsult online service offers a horrendous experience for patients. In comparison, sitting on hold for half an hour at 8am is a dream.

Reception worker Name Lusi OMG She is very rude/racist/liar She is out of order

constantly getting my prescriptions incorrect, which is such a hazard. I have had the same problem for about 6 months now and its getting ridiculous, wouldn't recommend getting emergency prescriptions here.

Am not giving one star for the service that's very good Am giving one star service because I may be moving from my current residence and I have found a very good house but it's in en5 near high barnet station literally a 10 min bus ride certainly not a million miles away. I've been with Torrington Park for 26 years and I rang NHS they said its diffnately not out of the way but it's up to my gp. But if I cant stay ill give my house up which I chose and unfortunately will have to move in with my parents and my son will have to move in with his dad only because this surgery thinks its a big deal these days there aren't even any home visits you have to ring 111 However am not leaving this surgery ever I'll have to give up my dream home and move in with my parents am still waiting for the email reply

I have been with this practice for nearly 50 years, and I am very saddened that recently, probably since Covid, things have deteriorated to such an extent that I would not be able to recommend the practice anymore. I would previously have given it five stars. The new system of E Consult is a very bad idea in my opinion, and is a major contributory factor in the deterioration of what was an excellent practice. Since the pharmacy on site was closed, prescriptions are generally inaccurate and late, whereas it used to work like clock work. Unfortunately, really caring old style family doctors such as Dr Bez and Dr Diatz have now retired and, although the remaining doctors are generally nice and competent, it’s become increasingly difficult to get an appointment. Unlike many of the very bad reviews online, I have not personally experienced rude reception staff, but a relative has. Since the introduction of the E Consult system, it’s become very difficult to get an appointment.

Excellent service. The surgery are easy to contact and they sort matters out efficiently and with a real sense of kindness. The GPs who see my 2 year old daughter are always thorough and friendly. Best practice in Finchley.

Excellent GP Surgery where my family and I have been attending for years. From Pre, during and post covid the GP Partners (Dr showman, Dr Bartlett and Dr Vallayai) run a high performing/efficient healthcare service and continue to provide the best in patient care day in day out…… over and above most GP Surgeries in the local area! This is a sizeable surgery with an excellent / experienced specialist healthcare team from the front desk receptionists , nursery, healthcare specialist to all the doctors. I am Very happy with the healthcare afforded to my family and local Community! Thank you!

Receptionist and people who take phone calls get easily irritated and are impatient. Even when asked the simplest question, there is some aggressive tired tone when us patients really need help and support. Disappointing really.

By far the worst clinic, and if you can avoid then I strongly recommend you do. If it isn’t getting the prescriptions wrong or missing information to pass onto patients, it’s the appalling on the day service when you call. when they do decide to answer after endless wait time, they rarely give you an appointment on the day, even when you call the emergency line! If you live in the area look at other options and read these reviews as Torrington Park is by far the worst when it comes to service, since leaving N12 and now assigned to another GP clinic I can’t tell you the difference. You call on the day for an emergency appointment, you get it-Torrington park doesn’t prioritise patience, which is a shame. This isn’t reflecting the work of the GPS as am sure they are great, the clinic needs to be run in a much better way!

Total waste of time cause of misinformation. I was told on the phone to come to my current GP to change my address. When I got there, I was told to get a new GP if I wanna change my address from N12 to N11 . Had I been told the right information I could have not wasted 4 hours to get this change of address done !

Doctors are lovely especially the doctor who ive seen regularly in the last 3 months an she's detelt with all the issues which i needed to be sorted in detail and if anything which needed to be taken further she would said what she would do and get it done quickky and a lot of the receptionists are rude

Hmmmm, A telephone message that hasn't changed in years stating that the practice is short of clinicians (Quite disheartening), an online e-consult form that seems to work more like a lottery and thats if and when its even working, some horrendous frontline reception staff who lack basic communication skills. Being able to communicate must be a prerequisite, along with understanding, empathy, knowledge and tact. You should not be slaves to a system that clearly does not work! When you do eventually get to see a Dr, its really the luck of the draw as to how well you're treated. You are either rushed through and made to feel like a item on a factory manufacturing line or have a very good experience....Are the Dr's flipping a coin before they see you??? I don't know how many frustrated patients are slipping through the net due to delays caused by the above tiresome issues, but they need to be addressed by Dr Diatz, the practice head and his merry team of professional health care experts. I have given two stars for the times the Torrington team have been great and up to the standards expected of a NHS GP practice, which incidentally should be no different to private health care! Five stars are possible, but this is only possible by doing what you are supposed to be doing in the best possible way... Remember, the patient experience and the quality of care are of paramount importance. It should be nothing but the best! This is why you ALL work for the NHS, so you must not lose touch of the patient expectation. Yes, as GP practice, you have a lot to deal with, but this is a given...Better and more effcient systems, staff training and recruitment please 🙏 These are my own subjective views based on my own experiences. Hopefully the practice is listening and taking steps to address these very obvious issues.

Talk to us like we are human beings. Rude pathetic

It’s easygoing surgery. People are nice and patient.

Absolute utterly rubbish service. Never respond to phone calls, they do not communicate with the GPs and prescriptions are ALWAYS late. Honestly, it is just a disgrace what they are doing to patients.

Extremely rude aggressive receptionist’s. If you have a query about your prescription or it has missing items on it. They will blatantly argue and deliberately wind you up. They deliberately bait me to argue with them and then blame me. They refused to give me a ventolin inhaler and asthma rescue pack. For which I need as I have chronic asthma. So by doing this puts my health in danger. The receptionists that I saw didn’t know what an asthma rescue pack was. Are they in the right job?? Talk about incompetent. Seems like the receptionists are altering and changing people’s medication, and that’s illegal. Every month they mess about with my repeat prescriptions. Enough is enough.

Went to ask advice about my elderly mum and within an hour and a half a doctor came out to see her at home! Fantastic service. :)