The swimming pool could have good potential but otherwise it is exasperating to receive such poor treatment to the customers after paying a lot for four classes of 30 minutes a month. Everything is incredibly dirty and stinky. The staff in reception is rude and unfriendly, they need to find educated and kind people for that job. The lifeguards are not doing their job. Unfortunately worst pool I have ever seen, needs a manager change asap

Worst Gym/swimming place to go to. Firstly, the receptionists (all ladies) unprofessional, does not know how to speak to people, dismissive, and has the worst attitudes. I am not asking to be friends with them but I expect some respect as a client not to be dismissed when I have not even started speaking. Unbelievable attitudes. 2nd, the place is so dirty. Lots of grime in the shower area, toilets do not have toilet paper, mosquitoes everywhere. 3rd, they always cancel swimming lessons and will just say they called you, even if they don’t. And when you ask for evidence, they will say how can I give you evidence when it’s a phone call because they are lying people. Liars, liars. We make effort to wake up early and pay parking only to be told every week that swimming lesson is cancelled. You should look closely to your staffing. They are unprofessional, incompetent people who will put the whole business down. Avoid this place unless you want headache and disappointments every time you go and be faced with miserable staff.

I really think this gym is great. the instructors are highly skilled and hard working but the reception and team members seem a bit all ​over the place. When I say this I mean the gym could be a bit cleaner. Sometimes I show up and there is one receptionist or they are inside the door next to the reception. It's like there are not enough staff available. Also problems with the spinning class and not clearing the chairs and table before I mean we are paying for a service, it seems like the staff in general think they are doing as a favour.

Surprised this place hasn’t been shut down. The pool is ok but the swimming changing room facilities are probably the dirtiest I have seen. Parents or guardians of children who are swimming are allowed to walk around the pool in dirty shoes and people sit watching with their camera phones. They really need to change their camera policy at the pool and tell people to remove their shoes or put something over outdoor shoes.

Iam now considering to start petition on the unhygienic ways of acton lesuire centre. I have a chronology of photos from the past 18 months if not longer. To prove that the short Asian lady does nothing but empty the odd bin wip floors and chat. She refuses to wipe down tiles clean cubical check the tiles and grout that have never been disinfected or Scrub since the day it opened. The womens gym is Totally ignored and yesterday there was bugs on the very dirty carpet. The cleaner that plays the music in the evening cleans the communal areas well. But no deep cleaning for changing areas and from what the gents tell me there shower area is dirty too. It seems they dont know the difference between tidying up and real cleaning for health and safety. So now we will be going ahead to environmental health let them deal with it . Also the womens gym is not a good place in the morning anymore as the young lady instructor with the hijab is so loud talking for the whole world to hear not even the music can downed her out. AND It's not even about exercise. It's very unsettling although she's very polite. Time for everyone to stop complaining in the changing rooms and take Acton

I'm not normally one to write reviews but I'm so done with this gym - I've just cancelled my membership here - the quality of service and kit is going down rapidly and whenever i go, the kit I want to use is always out of order. I use the women's gym, the kit is very old, and at my last visit I wasn't able to even put the pin into the weight I needed on one of the machines because it's so old and rusty. The staff there are not approachable and are quite cold. The gym is filthy and not cleaned - dust everywhere. Also, the women's toilets are disgusting - very dirty inside the actual toilet if you get what I mean. Outta there!

Male wet side changing room is like a swamp dust and dirt everywhere, smells awful Swimming pools - dirty Gym- well maintained and staff helpful. No soap on dry side changing rooms. Soap dispenser not even there lol

I faced a loud, rude personal trainer. She was showing an attitude to me. There is no point screaming in such a small room as the men's fitness room is small and personal trainers are everywhere. You will not enjoy this community. I don't recommend this place. Disappointing.

Small male and female changing rooms. 4 group changing rooms and only 2 family cubicles. Group showed = only 3. (1of which is broken) Location is good and bus stops right out side. If not a member getting booking can be challenging as they have very limited spaces for swimming due to a limited amount of life guards they have. Venue is clean.

It has been months now since there’s no consistent paper towels to clean the machines before/after using them. We have to use the machines full of the multiple previous users sweat and saliva drips. This needs to be resolved. It’s unhygienic and disgusting. Is it really that hard for the management to order paper towels?

Actually pretty good not sure why such bad reviews the pool area can do with a revamp tho and more cleaning. Also more treadmills in gym

The womens gym is charged the same but the machines available are not the same and most are out of order for months at a time. Its very rarely dusted or cleaned. I have complained a few times and the extremely tall giant mixed race guy laughed in my face so not sure what to make of that! Also at 9.57pm (or 7.57pm on weekends) on the dot the cleaning lady comes into the ladies gym and says “the gym is closed and tells us to leave” well no the gym closes at 10pm not 9.57pm? Also they allow the gym goers in the main gym to stay well past 10pm with no cleaning lady challenging them! If it wasnt for the location I would have swapped gym ages ago because on weekends u open at 8am and close at 8pm whereas all the other gyms open earlier and close later. The ladies gym is very rarely dusted and cleaned - i see the same dust and dirt for months - disgusting. Thankfully i dont use the shower facilities there. The ladies trainer Mounia is lovely and sweet but agree with the other reviewer she is really loud to the point you can hear her over whatever you are listening to on your device. Lots of broken bits in the swimming pool changing rooms too - this centre desperately needs a refurb!

Years ago the staff was nice and competent- during the last few years I don't know what happened -the level of incompetence and lower customer service reached the sky. I am still attending these facilities ONLY because it is the only swimming pool walking distance from where I live, if I had had another choice I would have stopped using their facilities long time ago. Save money and time if you can

The swimming pool is fantastic, but the facilities are run by people who look like on their first day of the job. If you go up to them with any problems, they just stare at you completely lost and tell you that everything is out of their control. Swim sessions are often cancelled last minute, and sometimes you don't find it out until you are in your swimming costume ready to jump in. Floor in the swimming pool is filthy, changing cabin locks are broken. It can be related to the energy crisis, but recently there is no warm water for showering. It's OK in the summer, but I will have to cancel my membership in the winter if it goes in like this. If you cannot afford warm water, please raise the prices or install a payment system like a prepayment card at the showers.

DO NOT USE!!!! Absolutely shocking, dirty and poorly maintenaned club with helpfulness of staff equal to jellyfish. I have been a loyal member on and off from 2015, using Acton, Elephant an Castle and Bishop's Stortford branches. Acton is the worst and never been maintenaned since opening. Constantly blocked toilets and sinks, lights are broken (sometimes I had to take a shower in the darkness!!), AC is not functioning, showers smell sewage, swimming pool is falling apart, filthy wet changing rooms especially at the evening after all school kids swimming lessons, water fountains are out of order, some machines are not working, vending machine never disposes bottles, membership cards are not scanning properly, you get charged for non attendance when you attend. Staff are so unprofessional and basically act like it's their first day at work. Unbelievable - you still see sales people get more people in!

Very affordable but very poorly managed. I appreciate swimming is very underrated in London, however (and that applies to private clubs as well) some things are just not acceptable. You could puke just after crossing the gates. Everybody wear their shoes in the changing rooms which leave the floor muddy, HAIR, DIRT you name it it's on the floor mixed with water from the pool. I've seen children bare foot walking around then jumping to the pool... Why!? Don't even get me started on the pool... Mold everywhere I don't wanna know what's on the bottom of the pool but it floats and swims together with you, even more mold, children EVERYWHERE. WHY WOULD PEOPLE AGREE TO SUCH STANDARDS? No idea. The only reason I go there is bcs I can't do any other sports and my poor a** is broke but seriously taking advantage of all people who just want to teach their children swimming and don't have a fortune on private swimming pools (which also happen to be gross, if anyone has recommendation please share). I don't know what's on the surfaces but imagine all dirt from outside plus people's crusty feet and don't even know what else from their private parts soaking off in the water 👍... Jesus fix it please 🤢🤮

Classes are ok but the service is not great. I attended a class yesterday and today received a £4 penalty for not attending this class. A bit absurd. The class teacher dis not check the list of attendees and there is no place to swipe your card anywhere (apart from the swimming pool entrance). So, how do they even know if I attended or not? I called them today a few times but noone is picking up, although someone should be at reception. Every time I go past reception they dont seem to be too busy, so why not pick up the phone? Will, have to go there in person.

The gym is quite small. 5 treadmills, 5 cycles. They are all compact and not much space to walk around. The membership (£25) includes both gym and swimming pool. I guess the selling point is the swimming pool, not the gym.

Hey a work out is a work out. I mean its good but i’d like to report the blond girl who just sighned up bc shes my classmate and she lied about her age which is unfair. But its pretty descent ngl i might lie abt my age when i find another gym. Extremely small gym cant even use the dumbbell when juniors kids lying about theire age. Pool changing room unsanitary.workers friendly.stinky naked men in changing rooms not using the changing cubicle plenty machines 7/10

We've had ups and downs with Acton Centre, with our kids attending weekly swimming lessons. In the six months after COVID lockdowns it was really unreliable with lessons cancelled with no notice, but they have massively improved since then. The instructors are really good, friendly, patient, and communicative with the children and importantly, pro-active in moving children up through the stages when they're ready, so I feel like my kids are making good progress. The pool is generally clean and the receptionists are really helpful and friendly (where previously they seemed a bit aloof) I definitely recommend the place for children's swimming lessons.

Needs a bit of maintenance like more hairdryers and improved showers but overall completely adequate. Good pool temperature, warm changing rooms. Not at all dirty and crowded on a weekday afternoon, however a completely different picture in the evening. Eight people in one fast lane with absolutely no management when some should clearly be in other lanes.

It's good value for money, but overcrowded and clearly overbooked during summer. Forget to book swimming any time during weekend, because even if you get slot, they will cancel.

Great community sense, especially between members attending classes. 60+ group exercise classes a week, there's something to suit everyone. Classes are very popular and often fully booked, generally speaking it's possible to book in on the day though due to last minute cancellations. I really like the pool, although it can be a bit noisy when the swimming lessons are on. Cleanliness could be improved, however there's considerably less staff in the gym than a few years ago and due to PT tasters staff is often busy with members, not to mention it's rather unrealistic to expect one person to do the same workload that was previously 2-3 people's job. I've seen reviews complaining about broken equipment, no mention of why equipment breaks though... which is most often misuse (slamming weight/cable machines, holding onto screens on treadmill, etc), spraying screens and equipment directly instead of spraying cloth/tissue and then wiping the equipment. Of course things will rust/break. For the price of the membership this leisure centre offers great value

Great spot for kids birthday parties. Decently maintained and well organized. The pool temperature always seems wrong (colder than it should be), so this may not be for you if you’ll feel the cold. Overall, though, a good venue. Parking could be a challenge but there’s a parking lot behind the centre.

Where do i begin...So much dirt in spots particularly the mens changing area... one evening i literally spotted a mouse in the waiting area a fortnight ago too... its a tiny gym so i wouldnt ask for anything elaborate...but the pool could do with an overhaul...just found it grimey...a contrast from the other everyone actives i know. i wont call out the abrasive members of staff (they've been mentioned already)..needs a shake up in this place. Anyhow i'm pleased to move on to a better center nearby for 2024. I hope the relevant investors will address these issues in the future...Acton deserves better.