The doctor was rude for no reason. The x-ray tech and nurse were super nice, though. The doctor had this attitude the moment she walked in and started questioning me while I was having trouble breathing and got upset when my answers were not satisfactory for her (cause I couldn't speak a full sentence). She made a bunch of assumptions and was super rude, acting like I was making up that I was having trouble breathing. Then they left me alone for my first breathing treatment and didn't stay to see if I'd tolerate it. I did not tolerate it well. She documented things that did not happen during our visit like they had, I got no take-home instructions or advisory on what to do if my rescue inhaler didn't work, besides the automatic notes in the UC health app. Totally unprofessional and unacceptable to assume that the patient knows what to do when they don't. If you want a doctor who berates you, does not listen when you answer their questions, and makes assumptions, this is it! Otherwise, go literally anywhere else. She made me feel like I wasn't worth her time because I didn't understand why I was having trouble breathing. I didn't go to med school, she did. I've seen her twice now, and I won't mention her name because I'm not trying to be mean. There won't be a third visit, I'll go anywhere but here. At least I got my treatment, although it didn't feel like the doctor had any investment in me feeling better. I left able to breathe, but I felt emotionally worse because she got me all upset before sending me to the moon with a steroid breathing treatment. I probably wouldn't have reacted so poorly to it if she had been kind and not so confrontational. She should have approached me with education and resources, not just walk in, question, berate, and put me down. My worried husband was absolutely shocked to witness her behavior, it was so unprofessional. I was also not happy that it took her until the next day to send in my inhaler, which meant I had to take a second trip to the pharmacy. The lack of organization, protocol, and honest documentation is clear. UPDATE: I reached out at the email they replied with and got NO answer whatsoever! No call, no nothing. Figures.

It has been well over a week since my visit. I have called 3 times and still no follow through from anyone to return my call. I still haven't got my antibiotics and at this point it seems that I have paid them for absolutely nothing. The doctor was nice, that's the only reason for the one star.

Whent in for abdominal pain and admitted to being on antidepressants then was considered a suicide risk and kept there against my will even when I kept saying I'd like to be discharged. My phone was taken along with my other belongings and clothes. A security officer stayed with me every second even durring an ultrasound which should have been private. I'm a women of color and felt like I was treated like a criminal. I was never violent yet they acted like I might be. They didn't end up helping my problem and my primary care doctor figured it out the next day when I was in pain again. If you like having free will don't go here. I had to fight from 5pm to 11 at night just to convince then I was sane. Terrible counselrs and terrible protocol. And if you are feeling suicidal don't go here they will only make you feel worse. They even said they have patients go home and kill themselves. I'm not surprised with how they made me feel. Stay away. 0/10 would not recommend.

Needed to take the time to give a review which I rarely do after going here to talk about a back injury. This place is really clean and like a small hospital in size. They were able to do an x-ray on site, and the staff were fantastic. When I walked in, the 1 of 2 receptionists that weren't busy actually smiled at me and was very pleasant. It was like I wasn't another chore! Great experience, very impressed. The NP Ryan that saw me was great too.

My son was injured riding his horse. I have had terrible experiences with emergency rooms in the past so I started at Uchealth urgent care. They were outstanding! From cleaning up facial abrasions to X-ray of broken bones in his foot, the care and pricing was outstanding. We left there much better than we arrived with a clear plan on future care. A great place, great value and highly recommended!

Made me feel like I was unwelcome and bothersome for returning for a second test, after getting a negative for what I was first tested. Won't bother them for a follow up again. Doctor asked me what I want done, since she tested me for strep already, which came back negative. I simply said I wasn't a doctor but I'd probably run another swab or test for something besides the strep test that happened the previous day. She ordered another test, I said thank you for another test and sorry to take up her time, she said nothing else walked out the door, and I heard her muttering about the test being pointless or something (she was trying to whisper or keep her voice down). I understand they're busy people who have bad days too, but when a doctor asks you what you want them to do, condescendingly, after you explain the reason you returned a day after the initial visit, it's rude, unwelcoming and not something as a doctor you should do, if you want people to feel welcome. The odd thing was that the first day I saw her she was fine and even up until I mentioned how I was there previously the day before, she had a pleasant attitude, until I told her, although strep negative, I had symptoms increase overnight. She then shifted her attitude to the "Well what do you want me to do?", Irritated, pain in her butt-type of attitude. There were 5 open beds so they weren't slammed. I just felt like a bother and won't be going there anymore. Sorry to the busy doctor whom I was a bother to.

Had a great experience here after my daughter cut her knee open and needed stitches. The nurses and providers were all awesome from the front desk all the way through. And we didn't have to wait much at all. JANELL DURNEN was our provider and she expertly attended to my little person with humor and grace all while giving her lidocaine shots and stitches, allaying my daughters fear with thoughtful questions and interactions. Really appreciated the whole experience from this skilled and sensitive team.

No one enjoys a trip to urgent care but absolutely everyone who works here from the receptionist, the EMT/ Medical Assistant, the x-ray tech and the PA they were all top notch! I was treated with such great care and they make you feel like family! Hopefully I never have too but I would absolutely make the 45 minute drive to come back here if I ever need care again. Thank you all! You are much appreciated.

I have been to this UC Health urgent care several times when I couldn't see my primary care provider quickly enough. The last time I had a sinus infection I, once again, went to this urgent care. The staff is always friendly, it was easy to make an appointment online, and I always receive thorough and compassionate care. During the last visit Erin, a PA took care of me and she was wonderful. She was knowledgeable, caring, friendly and took the time to answer all of my questions. In addition, she made sure that all tests she thought would be helpful in a diagnosis were performed. I was very impressed.

Four hour wait for an acute injury. This facility seems more like a clinic than an urgent care since patients can make appointment for routine health care and walk in’s with acute injuries must wait. Did not use basic infection control measures such as hand washing after removing gloves and pulling hair up so as to not push it out of your face while giving care. I did not receive written discharge instructions, I was just told to follow up with my primary in a few days. I had to ask to have my wounds clean and bandaged as well. I would not recommend.

Not a very long wait with no appointment. Ladies at the front desk were amazing. The physician that seen me was super helpful. But sitting in my room I could hear all the nurses complain about their jobs and the patients non stop. I just thought it was completely unprofessional of them.

Didn't have an appointment at @UCHealth urgent care on main. I was able to see a physician in less than 10 minutes with an accurate diagnoses. Team was very professional and seemed to care. Thank you to the Staff!

On Saturday, November 5 I went in after falling and hurting my right foot. Physician Assistant Claudia was great - she took time with me, and when the radiologist diagnosed "nothing much wrong," she made sure to have him take a 2nd look at the x-rays. Then she came and said after the 2nd look, the radiologist changed his diagnosis and agreed that there was a fracture in my foot. You can imagine how grateful I am to Claudia, for taking extra time, care and diligence. Thank you Claudia! Thank you to all medical personnel, who are working hard in challenging times.

Quick and friendly administrative staff. The tech, Syd, was an exemplary service oriented employee. Our 2 girls were sick and he explained each step to them so they understood what was happening and was very courteous. We received great care!

The Staff at Urgent Care, UCH Longmont are simply exceptional! Two MAs that worked with me (Kaitlyn and Tasha) ensured I was quickly assessed and prepared for my Dr's examination. They both put me very much at ease and demonstrated exception care and competence. The two Xray technicians (names unknown) made the experience easy and comfortable. They were very proficient , knowledgeable, as well as engaging. Dr. Carrie Brown was nothing less than extraordinary! In two visits to this facility she took great care to ensure she understood all of my concerns. She asked several questions regarding my issue and properly and efficiently guided me through the examination process. Her diagnosis and treatment plans were spot-on. I was most impressed with her compassion and ability to discuss treatment and care decisions in a manner easily understood. I am grateful for UCH's Urgent Care as their actions had an immediate positive impact on my overall well being.

My mom was treated very poorly. The PA had multiple people come in the room to look at her aliment when no one actually had a solution to her problem. She was being gawked at like a lab rat. They wanted PICTURES of her issue which as a health care worker myself I know is a HIPPA violation. She was not put at ease in the least. If they were not experienced enough to fix her problem they should have simply said as much and sent her on her way, instead they did an xray that proved to be pointless, sent a script for antibiotics they weren’t sure she even needed and only then referred her to someone else. All she should have had was a referral, instead she was the staffs excitement for the day. She spent 3 hours of her day there for that. I’ve always had good experiences there but after this I’m disgusted and will not be coming back.

This is my third experience, and quite honestly this is the only place I will go when my primary care provider is unavailable. The medical providers are top notch — each time I’ve been here I knew I was in capable and knowledgeable hands. All the staff are fantastic — they are skilled, kind and exceptionally compassionate. I’m so very grateful to have this health resource in our community.

I've used this urgent care many times with great success. Most of the employees are great! However I'm giving them a 2 star rating for hiring Erin Manak. I'm in the medical field and have worked with many providers over the last 10 years. Erin has to be one of the worst PA's I've ever experienced!! She didn't respect me or my medical history. She has terrible bed side manner and has a God complex. She examined me for literally 30 seconds. Then decided she knew everything about me and my medical history and attempted to deny memedical treatment. She refused to listen to what I was advocating for. It was only until I got upset with her that she begrudgingly ordered me a pocket script. Absolutely unacceptable!

I've been here a few times. Mostly for minor injuries that didn't warrant a PCP visit. I've always been treated fairly and helped to the best of the doctors' abilities. That's why my old review was 5 stars. And that review still holds up today, but I wanted to talk about the experience that made me want to actually say something this time: This past Monday. I experienced an anxiety attack so severe that nothing that usually works for me during such situations was doing anything at all. Convinced, against all reason, that I was going to die, I convinced my partner to take me here again. Try as I might, logic could not penetrate the cloud of fear hanging over my head; I have had an anxiety disorder since i was a teenager, if not longer, so it's not like I'm not used to this. This time was just... worse. A lot worse. The doctor who came to see me was Cara McGee. Laying out what was concerning me so much, I felt ridiculous; they didn't sound like real issues. Even so, I couldn't stop feeling the way I did, panicking worse and worse with every new second that passed. Cara was not dismissive. She did not make me feel stupid, or ashamed, or like I was wasting her time. If anything, I felt heard, and sympathized with. She checked out the symptoms scaring me the most and was able to assure me that nothing going on in or about my body had her concerned for my immediate health. Her biggest concern, by far, was the anxiety. I cannot tell you how big of a relief this was. I'm overweight; I'm sort of used to doctors dismissing my issues because of it. That did not happen, nor did she dismiss me for being obviously anxious. She genuinely, patiently made sure I WAS okay, and then told me as much. She talked with me at length about techniques to calm down, and also just... made me feel seen? She cared, is the thing. I FELT like she cared and I felt very safe not only with her, but in trusting her judgement of the situation. I left the appointment finally able to think with a clear head. I cannot overstate how important that is. Though I have had no bad experiences at this location, this one still exceeded expectations in a very good way. And, as a side note, I don't think I indicated anywhere that I'm trans? But she asked for my preferred name anyway, which... is HUGE, let me tell you. Even if my chart did indicate it somehow, I'm used to it being glossed over, so bonus points for that. Thank you Cara, and thank you UCHealth!

On a Sunday I reserved a time online for an appointment for that same day. I was updated throughout the day about my reserved time. Upon arrival the check in process was fast, easy & efficient. I waited in the waiting room no longer than 10 minutes. I waited no longer than 2 minutes in the treatment room. The staff was friendly, understanding, efficient & listened to me. I was not rushed. Relevant tests were performed according to my symptoms. Each test was done without a long wait. The diagnosis was made in a short time. The treatment was discussed and I agree with it. Antibiotics were prescribed. I recommend this facility. I give them an A+

PAC Cameron and the rest of the staff last night 8/31/23 were absolutely amazing. I typically prefer to avoid going to the Dr but my daughter had a possible emergency. I am so glad I went to urgent care instead of LUH. Cameron was absolutely the best in every way. Thank you Soo incredibly much for your time and understanding. For actually hearing me out instead of disregarding me and my daughter. Thank you a thousand times. I wish you the absolute best in life. My daughter left there feeling good about the experience and that means the world to me.

Easy access to waiting list, good and friendly service